|
Rodney H
10/10
|
Customer help service extremely friendly and helpful. Alistair was very helpful and patient when I phoned for help for which I am extremely grateful. I would have no hesitation in recommending VELUX to one and all for the product and the excellent customer service.
|
Jonathan P
4/10
|
Product faulty but did not find fault until installed. Blind rucked up slightly near bottom corner where open/close handle bar is attached. REASON Poor assembly. Fitment easy with pictorial leaflet and impressive little screw driver. Attaching blind support lines a little tricky with weakest hand. Maybe adapt the end of your supplied screw driver to align anchor clip into slot would be helpful. Regards. Jon P
|
Jonathan G
10/10
|
It is easy to put the position sensor on upside down. Fortunately it is also easy to reverse it and the blind then worked perfectly.
|
Adam C
10/10
|
Very easy to fit. Seamless joints. If you need a blind for a Velux window you should not look anywhere else.
|
Roland G
7/10
|
Compared to a Velux blind bought 10 years ago- this one is more fiddly to put up- with small plastic parts to fit together to make it work. Overall it's less robust.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the installation process felt more complicated compared to your older Velux blind. Designs can change over time, but we understand that ease of use and long‑term durability are incredibly important. Your comments about the smaller plastic components and overall robustness are very helpful, and we’ll make sure they’re passed along to the relevant team for review.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really sorry to hear about the issue you experienced with your blind. That’s definitely not the quality we aim to deliver. We appreciate you bringing this to our attention, and we’d like to make it right. Please get in touch with us so we can look into this fault and arrange a suitable solution for you.