Colours of blinds have a difference when received compared to site not sure how that could be combated, other than that a great service.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the colour of the blinds did not fully match your expectations compared to what was shown on the website.
Variations can sometimes occur due to screen settings and lighting, but your comments are very valuable and will be shared with our team as we continue to improve the accuracy of our product presentation.
We’re pleased to hear that you were otherwise happy with the service, and we appreciate you taking the time to share your experience.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the colour of the blinds did not fully match your expectations compared to what was shown on the website. Variations can sometimes occur due to screen settings and lighting, but your comments are very valuable and will be shared with our team as we continue to improve the accuracy of our product presentation. We’re pleased to hear that you were otherwise happy with the service, and we appreciate you taking the time to share your experience.