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Andrew L
0/10
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I was charged an extra £10 at point of delivery which was not previously disclosed. This has soured my experience.
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Moazzam f
0/10
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The package was damaged with items missing. How do I return this faulty item
Comment by veluxblindsdirect.co.uk:
We’re really sorry to hear that your package arrived damaged and with items missing. Please get in touch with us so we can arrange a return or replacement for you. Our team will guide you through the process and make sure everything is sorted as quickly as possible.
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Jacqueline S
8/10
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An expensive product with very cheap and flimsy plastic fittings. Some screws missing. Recommended to purchase brackets (£7 ish) but didn’t need them. Fairly easy to install. Helpful customer service when trying to work out model number on very old window.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that some of the fittings felt flimsy and that a few screws were missing. We’re glad to hear that the installation itself went smoothly and that our customer service team was able to assist you with identifying the correct model for your older window. If you still need any replacement parts or support, please feel free to reach out to us.
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Kevin T
5/10
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2 of the 4 mounting bracket packages are missing from the delivered items. They were loosely attached to the outside of the parcel and 2 have been lost in transit. This means I can't finish the job!
Comment by veluxblindsdirect.co.uk:
We were sorry to hear of the inconvenience that you have encountered due to the brackets not being well packaged and most likely being lost in transit. My colleague organised a replacement order for brackets yesterday. Additionally, I have forwarded your feedback to the appropriate team to determine whether any enhancements can be made to packaging. We sincerely apologise for any inconvenience this may have caused.
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Ian W
2/10
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The netamo product doesn't work. After reading reviews it seems there is fundamental issues with both the product and the app. Waste of time trying to make it work
Comment by veluxblindsdirect.co.uk:
We’re really sorry to hear about the issue you experienced with the Netatmo. This isn’t the experience we want for our customers, and we’d really like the opportunity to help. If you’re open to it, please reach out to us directly with your order details and a brief description of the issue you’re encountering. We’ll be happy to troubleshoot the setup with you or look into alternative solutions.
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emma l
10/10
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Blinds fit perfectly, very good quality, nice and strong, super easy to install. Looks fantastic
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Alan M
10/10
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This is the 4th blind we have purchased which shows how good they are. We had a product issue with this last one - and it was replaced immediately without question. Delivery on the original and replacement product was super fast.
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Paul H
8/10
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ordered 2 identical blinds, 1 correctly delivered, 1 wrong colour and size ! slow to correct error,but pleased with the one correct blind.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very pleased to hear that one of your blinds arrived exactly as expected, but we’re genuinely sorry for the inconvenience caused by the incorrect colour and size of the second blind. As one of my colleague discussed with you, a replacement for the incorrect blind has already been processed. We’re glad to know the original item was collected earlier today. We also want to apologise for the lack of communication from the courier regarding the collection. Your comments have been passed on to the relevant team so we can improve this part of our service.
Comment by veluxblindsdirect.co.uk:
We’re very sorry to hear about the unexpected £10 charge at delivery. Please reach out to us with your order details so we can look into what happened and resolve this for you.