I contacted Crosby Blinds as I was unsure which product I needed for an older window and the chap I spoke to was very helpful.
Upon receiving the blind I had a query about fitting and spoke to Jenny who went out of her way to assist me which I was very grateful for.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
