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Jenny S
10/10
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Really friendly and very helpful with helping me with an order 4 blinds for a friend.
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Marco C
8/10
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Overall a great experience ordering from Velux. The only thing I can say is that it would be good to be able to receive the items quicker although I did actually receive them quicker than what was indicated. Still was over a week. Would certainly use again though. Products are fantastic and very easy to install.
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Richard R
10/10
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Superb product. Very precise. Easy to fit but the videos were ESSENTIAL. Delivery not as scheduled - it was 24 hours late.
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Narinder S
10/10
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This is the second set of blinds as the previous ones were the wrong size. The aftersales team were able to resolve my issue and replaced at no additional cost.
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Aelith P
10/10
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We found it a struggle to put the replacement blinds up. The holes for previous Velux blinds were in a different place. The instruction book wasn't very clear at all. The blinds work in a slightly different way too. We managed it with 3 people!!!
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Paul M
6/10
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Not sure why you are asking me to do this survey when I ordered my goods almost two weeks ago and haven't received anything yet. Strange
Comment by veluxblindsdirect.co.uk:
Thank you for speaking with my colleague today and confirming you have received the goods which were ordered direct with us. On further inspection, it was realised the goods which were late were ordered from another merchant and not ourselves.
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Jem S
8/10
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Great product but sooo expensive.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear you’re happy with the product. We understand that pricing can feel high, and we truly appreciate your honesty. Our goal is always to provide high‑quality, reliable products that offer long‑term value.
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Gary L
7/10
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We are very careful how we open & close our duo blinds yet the last two replacements now bring the total replacements we have ordered since late 2020’s initial installation to 4. The breakdown of components is always the same ie the cord mechanism breaks. I realise that wear & tear is inevitable but I would like to see the replacement blinds to be a more affordable option going forward.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re truly sorry to hear that you’ve had recurring issues with the cord mechanism on your duo blinds. We understand how frustrating it must be to handle the blinds with care and still experience repeated breakdowns. We also appreciate your comment regarding the cost of replacements. We recognise that wear and tear happens over time, but we agree that long‑term affordability is important. We’re continuously exploring ways to make replacement solutions more cost‑effective for our customers.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re delighted to hear that you had a great experience ordering from VELUX and that you found the products easy to install. We appreciate your comment regarding delivery times as well. While we’re glad your order arrived sooner than expected, we understand how important quick delivery is and we’re always working on improving this area. We’re happy to hear you’d order from us in the future, and we look forward to serving you again!