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catherine m
0/10
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Impossible to install I've given up - and your QR code only shows the paper brochure
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David W
10/10
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Delivery service was diabolical. I took the day off to accept delivery on Friday which is when TNT said they would deliver it. No update from 5.02am when it was in country, about 80 miles from me. The package was delivered the following Monday when I was at work and just dumped at the front door. The next update was 15 minutes later to say it had been delivered. I only get 5 personal days per year. I have now wasted one of them
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Tony H
10/10
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I have bought many vellum blinds over the years and I've noticed how incremental improvements are made to the design. This time, a great improvement was the mechanism for retracting the blind, by slightly pushing in the bottom rail. This helps avoid the problem in the earlier deigns whereby uneven pressure to retract the blind can cause failure. Much better!
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Annemarie C
7/10
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The basic blinds to fit my old windows (GGL S06) are not the same quality as the previous ones I installed originally. The strings had broken & it would have been better & more environmentally friendly to replace the strings but this wasn’t an option. The customer services were excellent at helping me understand how tricky it would be to install the new blinds when I was struggling. It is definitely not possible to do on your own. You need to be an octopus & have flexible arms & fingers to secure the new blind in place as it doesn’t click in as before & the securing block is under the blind itself which leads to possible danage to the blind as you’re trying to get the screw into the frame. Afwful! I imagine the designers didn’t try to install it in situ. It was a horrible experience & the result is disappointing in comparison to the originals. It works as a blackout blind but just doesn’t look great in my opinion. Hopefully I won’t have to change it again for a very long time!
Comment by veluxblindsdirect.co.uk:
Thank you for your detailed feedback. We’re very sorry to hear that the experience with your replacement blind did not meet your expectations, especially given that your original blind had served you well. We’re glad to hear that our customer service team was able to support you, but we’re disappointed that the installation itself was so difficult. Your feedback about the fitting mechanism, the positioning of the securing block, and the overall installation process is valuable, and we’ll make sure it is reviewed by the relevant design teams. Feedback like yours helps us improve both our products and the experience we offer. If there’s anything we can assist you with regarding this installation or future maintenance, please don’t hesitate to let us know.
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Caroline B
9/10
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Would have been nice to obtain a sample as difficult to judge accurate colour on line
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really sorry to hear how difficult the installation process has been. We’d really like to help you get this resolved. Please reach out to our customer service team, as they can walk you through the installation steps, answer any questions, and help find the best solution to get everything properly set up. They’re here to help and will be happy to assist.