Yes the blind was fitted professionally but keeps coming out his track very cheap and nasty product.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that the blind is not performing as expected and is coming out of the track. This is not the level of quality we aim to provide.
We would like to look into this issue further for you. Please contact our Customer Service team and they will be happy to assist and help find a suitable solution.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that the blind is not performing as expected and is coming out of the track. This is not the level of quality we aim to provide. We would like to look into this issue further for you. Please contact our Customer Service team and they will be happy to assist and help find a suitable solution.