Your return system after my placing a wrong order was superb, as was the refund.
The right product now supplied fits perfectly and was straight forward to install.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re pleased to hear that our returns process and refund met your expectations, and that the correct product fits perfectly and was easy to install.
We appreciate you taking the time to share your experience and thank you for choosing our products.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re pleased to hear that our returns process and refund met your expectations, and that the correct product fits perfectly and was easy to install. We appreciate you taking the time to share your experience and thank you for choosing our products.