Thank you for your feedback. We're sorry to hear that the return procedure did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the return procedure did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.