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Tina T
10/10
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Beautiful blinds, quality is excellent and fitting instructions were easy to follow. We absolutely love the look and functionality of the solar blinds. Thank you
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Alan D
6/10
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The GGL-4 windows I have were installed in 1987.The blind kit I purchased from Velux did not contain upper frame mounts so I had to source these locally from a blind supplier at additional cost.The option to include these mounts for older frames should be made clearer on the website.Disappointed.
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Joe B
2/10
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Mesh and insulation tape different lengths. Sales person said it would be enough for 3 windows. Not enough mesh for 3 windows and spare insulation tape !!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the mesh and insulation tape supplied did not match your expectations and that there was not enough mesh to complete all three windows as advised. We understand how frustrating this can be, especially when planning an installation for multiple windows. Your comment regarding the difference in lengths between the mesh and insulation tape has been noted and will be shared with the relevant teams for review.
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Charles S
5/10
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misled by website to order wrong type of blind. 2 blinds ordered, one delivered - second arrived 2 days later. forced to employ fitters as result of ordering wrong type, fitters came twice because of poor delivery. wife and I both in our 80s and could do without the stress. the blinds are ok now they have been fitted. if they had clicked into place as advertised all would have been well but they did not and we are fed up. I should say however that everyone to whom I spoke on the telephone was courteous,patient and helpful so far as they were able.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your experience. We're sorry to hear that the ordering and delivery process caused frustration and stress, particularly as the website led you to purchase an unsuitable blind and the delivery of your order was split across multiple days. That said, we're pleased to hear that the blinds are now fitted and performing satisfactorily, and we especially appreciate your kind comments about our customer service team. Your feedback regarding product selection guidance on our website and the installation experience will be shared with the relevant teams for review.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the installation was more complicated than expected and that the additional mounting components required for your older windows were not clearly identified during the ordering process. We understand your disappointment, especially after having to source the upper frame mounts separately and incur extra costs. Feedback like yours is valuable, and we will share your comments with the relevant teams to help improve the clarity of product information and compatibility guidance for older window generations.