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Chistopher C
10/10
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Product was a free central unit to allow control of blinds from phone app. Only stumbled across it by accident. If you want to improve customer service you could offer the product with the electric windows, perhaos saying it is available to buy on its own at say £120, but if ordered now with the windows it is only say £50. If I was MD I would analyse historical sales in order to set the prices at a level designed to at least match the current financial performance.
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Sue R
8/10
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The boxes were very well bashed and torn on delivery - Evri issue - employ a different company. Also after they had the item, it took several days for them to deliver. They didn't message to give a day / time. I ordered a replacement blind and the screw holes did not match well to the old supports. It would be good to provide a replacement option for just the blind and therefore not purchasing the new long supports. With the quality of the materials, it would be very helpful to consider how you can recycle the component parts - especially when a replacement is needed; it is only the actual material blind that needs changing. In general, I love the product. But like everything, there is always room for improvement. Thank you for asking.
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Michael H
7/10
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The process of ordering blinds for my Velux windows was stressful! I was in the market for two blinds, a considerable investment, hence pretty worrying when going through the ordering process, with so many options, and really not being 100% sure that I was selecting the best thing for our circumstances. With a relatively low roof angle, we have just had heavy-duty handles fitted to our three Velux windows and it turns out that they MIGHT not be compatible with some of the blinds you sell were chosen. In the event, we're fine but... it's complicated! Thank goodness it's possible to talk to your experts over the phone and not just rely on getting it right with the many pull-down menus where choices have to be made.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand how important it is to feel confident when making an investment in new blinds, and we're sorry to hear that you found the ordering process stressful and complex. Although, we're pleased to hear that speaking with our customer service team helped provide reassurance and support throughout the process. Your comments regarding the online ordering journey have been shared with the relevant teams, as we are always looking for ways to make product selection clearer and more straightforward.
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Debbie C
5/10
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Happy to receive gateway product, thought I’d be able to operate solar blinds from phone. Have found it impossible to install or use and no supporting information. Just the same ‘it might take a while’ message. Even connecting the blinds to the same remote is extremely difficult why are the instruct so poor? Expected better
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to learn that the setup and operation process has been frustrating. We're also sorry to hear that you found the instructions unclear, both for setting up the gateway and for connecting multiple blinds to the same remote control. If you have not already done so, we would encourage you to contact our customer service team, who will be happy to assist with the setup process and help troubleshoot any connection issues. Your feedback has also been shared with the relevant teams for review as we continue to improve our products and support materials.
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Jeff G
9/10
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Very pleased with solar blinds and windows. Like the app to control blinds and solar windows but would like it to integrate with Alex or other smart systems to voice control.
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Joanne W
7/10
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I ordered 6 small items.. all the same, all at the same time & same order.. to allow opening of the 6 blinds I'd previously purchased.. & each small item was packed into its own huge box for delivery. Waste of packaging & filled my recycling bin unnecessarily As the courier is paid by the parcel, she was happy, but was dumbfounded at the excessive packing used for such small items
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the packaging did not meet your expectations. We understand your concerns regarding the number of parcels and the amount of packaging used for your order. Your comments about packaging efficiency and sustainability are valuable, and we will share them with the relevant teams as we continuously look for ways to improve our delivery and packaging processes. We appreciate you taking the time to highlight this issue.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the condition of the boxes on arrival did not meet expectations and that the delivery experience with the courier was disappointing. We also appreciate your comments regarding replacement blinds and the compatibility of the fixing points with existing installations. Although we're delighted to hear that you love the product overall and appreciate your constructive feedback. We are always looking for ways to improve both our products and customer experience, and your comments have been shared with the relevant teams for review.