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Ivaylo G
10/10
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the Velux outside ( mesch)blinds are very good quality and keep the direct sun outside the loft, is amazed Really keep keep the temperature .....
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Paul n
1/10
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I have still not received my item I should have been informed there would have been a delay before I purchased
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Peter W
8/10
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The wall switch pairing instructions are confusing and incomplete. However the customer support colleague ably talked me through the set up.If the instructions were amended and updated correctly this would negate the need to call in and have a unnecessary wait to get through etc
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Andrew M
10/10
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I have x2 Velux windows, bought an original blind for one and a competitors one for the other. I have now replaced it with a Velux original, far better quality and design Don’t be tempted to save a few pounds
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Euan G
5/10
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I understood that I was buying from VELUX UK, but the delivery note was from outside the UK, making delivery a lot longer…seems a bit disingenuous
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry for any confusion regarding the origin of your delivery and the longer transit time you experienced.
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Georgios T
0/10
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Item delivered damaged
Comment by veluxblindsdirect.co.uk:
We’re very sorry to hear that your item arrived damaged. This is certainly not the standard we aim to deliver. We recommend contacting our customer service team so we can arrange a replacement or suitable resolution as quickly as possible. We apologise for the inconvenience caused.
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Nursen B
10/10
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Blinds mounting brackets for windows was packaged in a padded envelop individually hen put into a bigger than shoe size box again individually sent by Evri which is in my opinion waste of shipping cost and packaging material and it is not Eco-friendly way of delivering these 1" size of brackets which they could have been sent even with 1st class postage in one padded envelop. I think going forward as a company it would be great considering Eco-friendly ways of packaging and posting. As they say every little ways helps to save our environment and less costing to you and us.
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Joe L
8/10
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Installation leaflet would benefit from written instructions as well as pictures. Installation process is not difficult, but is fiddly in places & requires patience, especially regarding alignment of the guide rails, & a warning to that effect could be beneficial to first-time installers in particular.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your suggestion regarding the installation leaflet. While the current pictorial guide is designed to be universal, we understand that including written instructions alongside the images would improve clarity. This is helpful feedback, and will be shared with our product and documentation teams.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you found the wall switch pairing instructions confusing. At the same time, we’re pleased to hear that our customer support colleague was able to guide you through the setup successfully. Your feedback is very valuable, and we will share it with our product and documentation teams to help improve the clarity of our instructions.