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Eric S
10/10
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Very pleased with the blind and ease of installation. The order process was straightforward and there was a good range to choose from. What was disappointing however was the lack of secure packaging. The parcel arrived safely in its original box, albeit slightly damaged, though thankfully the contents weren’t damaged. It would have been good to have an additional outer wrapping as protection. It would also act as a deterrent to anyone who was interested in the contents. Very satisfied overall thanks.
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Steven C
10/10
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I ordered 2 blinds for existing VELUX windows. They are well designed and easy to install giving a factory fit appearance. I’m delighted with the service and the product.
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Oliver M
10/10
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The precision of your product which is 11 years old is amazing and a pleasure to fit the blind.!simple SKU ordering makes the perfect fit
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Bruce L
10/10
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While the product is very carefully designed for ease of installation, the instructions could be supported by text and or a link to a video The most difficult aspect is fitting the side guid rails at height
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RICHARD E
2/10
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I ordered 4 items in total (2 x blinds + 2 x Adaptor for telescopic pole). Due to late shipment running into a family vacation, I redirected the delivery to my local Post Office. Alas, only one item was redirected, the remaining 3 items were left behind my garden gate, visible and accessible to anyone calling at the property. Also, each "Adaptor for telescopic pole" was sent in its own cardboard box – a significant waste given the box chosen could easily accommodate 20 such items!
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Michael L
9/10
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Delivery was poor. Parcel post left the parcel at my door with no signature despite their mail saying one was required.
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Harry h
7/10
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why add a delivery free? There isn't another way to get them. Just include in the price
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your view on delivery charges and understand that having a separate delivery fee may not be everyone's preference. Your comments have been shared with the relevant team, as we regularly review our pricing and delivery options to ensure we provide the best possible customer experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery process did not go as expected. We understand how frustrating it must have been to redirect your order to a Post Office, only for part of the shipment to be delivered there while the remaining items were left at your property in a visible location. We also appreciate your concerns regarding the packaging of the adaptor components. Your comments regarding both the delivery experience and packaging have been shared with the relevant teams for review.