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Kim k
10/10
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Fantastic product, ordering very simple just got the code from the product and your website took me to the exact blind I needed. Flawless ! Easy to fit can’t fault this product
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Kevin M
8/10
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Got the kit to service my windows and inside was the little pictogram sheet that is supposed to show you how to do it, it is very poorly thought out, would it hurt to put a few words on the sheet? My old windows bear very little resemblance to the silly little pictures.
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Richard D
10/10
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I have just fitted a blackout blind and flyscreen. They are both beautifully designed and look superb. The installation videos were helpful, but would be much better with a voice-over, giving some tips/explanation. The blackout blind was super-simple to install and took just a few minutes. The flyscreen, took longer to install than the suggested 30 minutes when having to drill in to masonry, but was still easy enough. A marking at the centre point of the top/back of the cassette would be useful to help line up with the centre of the hanging plate. Similarly a marking on the centre of the bottom rail would be helpful. Overall, I am delighted with the result.
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Sourav B
0/10
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Had issues installing blinds, installation guide leaflet is of extremely poor quality, pics are not clear with no verbal support. Called CS, long wait, no answer. Sent email, after 3 days, still mo response except we are very busy, etc, etc. Overall awful customer service.
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Phil A
6/10
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I was disappointed to see 'puckering' of the material along the line of the right guide rail. I hope it will stretch out over time. The installation was straightforward and the product accurately engineered (except perhaps the insertion of the roller material)
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Lee-ann P
2/10
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I have been waiting two weeks for my order 20804765, and 24 hours for a response from customer services
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Mark T
3/10
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The website was dreadful, I couldnt put a house name in the address details only a number! which I don't have so I had to send it to a member of staffs address who had a house number !!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you experienced difficulties when entering your address during the ordering process. We appreciate you bringing this to our attention, as clear and flexible address options are important for a smooth ordering experience. Your comments will be shared with the relevant team for review as we continue to improve our website and checkout process.