|
Paul R
2/10
|
My velux window is an old model. I followed your website guidance for finding exactly the right product compatible with your old windows. Blind that arrived was perfect width but too long. I had to adapt it to fit, which wasn’t easy. Also feel the product quality is extremely poor. Materials are flimsy, and will need very careful handling to last any length of time. This is the second blind I have fitted to the same window in the last 4 years and it is most definitely not worth the money I paid
|
Tony S
3/10
|
Delivery date was changed 3 times to at least 2 weeks later than original date given when order accepted. At least once, the date was changed without being informed. This was particularly significant as the heat reducing blinds were needed for the recent exceptional temperatures . The blinds were even then delivered at 10pm the day after the date indicated by the courier, Evri. Email contact with customer service promises an answer in 3 working days - not very helpful. On first occasion, a further ‘busy’ email was sent informing me that this had been extended by a further 2 days, beyond the delivery date promised at the time! ( but not achieved ). Only positive is that the product is well designed and easily fitted once I managed to get it, even if overpriced in my opinion even with discount.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the repeated delivery delays and the lack of clear communication regarding changes to your delivery date. We also apologise for the courier delivering later than expected and for the delays you experienced when seeking updates from our Customer Service team. While we’re pleased to hear that you found the product well designed and easy to install once it arrived, we regret that the delivery and communication experience did not meet your expectations.
|
John H
2/10
|
Good quality materials, nice design, and remarkably easy to fit. Thank you.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re delighted to hear that you are pleased with the quality of the materials, the design, and the ease of installation.
|
Steve W
2/10
|
Yes please make sure you check what you send not much good without fitting kit
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your blind was delivered without the fitting kit. Having reviewed your case, we can confirm that the missing components have been arranged and are currently being sent to you. We appreciate that the delay in receiving these parts is preventing you from installing your blind, and we apologise for the inconvenience this has caused.
|
Pengfei M
6/10
|
DSV lost the parcel yet claimed it had been delivered. Replacement order will take yet another month to deliver, making it almost two month from ordering to delivery. As consequence i’ll reconsider VELUX as default option for my new roof window due to the unreliable delivery and potential damage.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating it must be to be told that a parcel has been delivered when it has not been received. We also appreciate how disappointing it is to face a further delay for the replacement order. This is not the level of service we aim to provide. While we’re pleased that you considered VELUX as your preferred choice for roof windows, we sincerely regret that the delivery experience has impacted your confidence in us. Thank you for your patience.
|
Stephen B
10/10
|
Some of our Velux windows are 20 years old, but finding the right blinds took moments with the very clear site. We’ve now ordered some solar powered shutters for more recent blinds, and feel confident that they will be equally good.
|
Gerard B
5/10
|
The installation documentation provided is appalling and even when I was pointed to stuff on YouTube it didn’t really help. The staff on the help line are VERY good, but having to ring up is a bit much, especially when there are long waits to get through and the switchboard wasn’t working for a day
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you found the installation documentation difficult to follow and that the online guidance did not provide the support you needed. We’re pleased to hear, however, that you had a positive experience with our Customer Service team and found them helpful. We also apologise for the wait times and the difficulties you experienced when trying to reach us.
|
Owen P
8/10
|
Great products - better variety than I found elsewhere. Delivery was relatively slow, and from stock held abroad. For 2 very small brackets, there was an excess of packaging. They also were sent separately from the main blinds - therefore increasing the environmental impact of delivery
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the product range and were able to find the right blinds for your needs. We’re sorry that the delivery took longer than expected. Our products are dispatched from different warehouses across Europe to help ensure product availability and a smooth delivery process, but we understand your concerns regarding the additional packaging and environmental impact.
Comment by veluxblindsdirect.co.uk:
We appreciate your comments and regret that your experience with the product was not a positive one. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.