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Duncan D
0/10
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I have an invoice as paid on 28th May £200 paid This survey had arrived before the expensive blinds. At £100 per window the blinds seem to be a huge fraction of the window and fitting kit price. I see invoice is Glenrothes- I am in Perth seems a slow delivery ! Why send this email before you have delivered!!
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Suzy H
7/10
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My daughter fitted the blinds for me, she found it a little confusing but managed in the end. im a bit disappointed that the pull down part feels flimsy, and worried it wont last when sunshine gets on it.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that your daughter was able to successfully install the blinds, though we’re sorry to learn that the process felt somewhat confusing. Your feedback is important, and we will continue working to make our instructions clearer and easier to follow. If you notice any issues with the blind’s performance over time, please don’t hesitate to contact us.
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Professor D
7/10
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It should be made clear that it is easier for two to install, really tricky for single handed operator, a YouTube video or similar might be useful, verbal instructions would also be good, alongside the pictograms
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate you highlighting the challenges of completing the installation as a single person. We acknowledge your comments regarding the instructions. Enhancing them with written step-by-step instructions, as well as providing video tutorials, is an excellent suggestion and something we will share with our product and support teams. Your input is extremely important to us as we continuously work to improve the customer experience.
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Karen H
10/10
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Although velux blinds are more expensive than some alternatives the extra cost is worth paying for well made, well fitted blinds. My latest purchase replaced a velux blind which was in place for about 15 years. In the interim I tried a cheaper alternative but that did not open and close properly and there were gaps. Would always replace with velux in the future if needed.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations and that you did not receive the product at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.