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Ann P
8/10
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I ordered the repair kit for clear lacquered wood. The lacquer is so easy to work with and, after sanding back my window frame to the wood again, it looks great again. You could add a final picture on your instructions to show that you clean the brush with water / soap, as I had to Google that to make sure (the writing on the actual bottle is VERY small, due to all the languages). Your delivery took a little while - I am in the UK and didn't know it would be coming all the way from Hungary! Still, I am glad I went with an original Velux product.
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Shirley B
10/10
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Good quality product at a good price. Easy to order what you want, and very quick delivery. Would recommend heartily.
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Warren E
9/10
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Overall v satisfied. The only problem encountered was sliding the blind runners into the cassette. This is tricky. More detailed instructions would help.
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Mark R
10/10
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Quality product and simple to fix if you pay attention to instructions. Only needed a screwdriver with hexagonal bit.
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Naomi G
9/10
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Not having ordered blinds for a long time the fitting had changed and was not as easy but advice from company was helpful.It still took longer especially in a window in an awkward position.
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Stuart B
7/10
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Problems with item delivered. Called customer service and was impressed with the help and the offer of a replacement blind. Still had to wait 2 weeks for the replacement. Second blind was to be delivered on 17th but got an email from Royal Mail they tried to deliver it on 15th but could not. I do not know how as there was someone in the house all day looking after my granddaughterr who was sick.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that our customer service team was able to assist you promptly and arrange a replacement blind. However, we’re very sorry to learn about the delays. While deliveries are handled by our courier partners, your feedback is extremely important, and we will share this with them to help prevent similar situations in the future. If you need any further assistance from our side, please don’t hesitate to get in touch.
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Martin B
10/10
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Superb engineering. Precise. Do not force anything, read the instructions carefully and it works! Don’t rush it.
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Gillian W
10/10
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You get what you pay for. Velux maybe more expensive but it’s a reliable, quality product and you can order with complete confidence.
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Vix H
10/10
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Didn't have to use customer service or returns. Feel cheeky saying value for money when I received the gateway hub for free. It work perfectly, loaded all up straight away and couldn't believe how easy it all was. I want more remote products to control! I can open the windows before I get home or if I forget to close them when I've already left! The hub is so small it blends into the bcakground
Comment by veluxblindsdirect.co.uk:
Thank you for your positive feedback. We’re delighted to hear that you are happy with the repair kit and that the result met your expectations. It’s great to know that the lacquer was easy to work with and helped restore your window frame so effectively. We also truly appreciate your helpful suggestion regarding the instructions. Although we’re sorry if the delivery felt longer than expected.