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Michael J
10/10
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Pictures, no words instructions are fine, but when only doing such a job once, more clarity required on where the 2 screws go on the ends of the blind cassette unit.
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Catherine T
8/10
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The improvement I would suggest is to the ease of finding the video installation instructions. These help interpret the somewhat bare instructions in the booklet. Once I had the instructions, I was able to install the blind. The only challenge was access and the limitations of space working through the window.
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robert n
9/10
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On one side of my window, the blackout blind cord was too short by 1.5 mm; I had to yank very hard on the cord to stretch it to allow the tab to finally be inserted. Installation of replacement window seal and 'filter'. It should be included in the refitting instructions that: the securing arm (held by two screws) will sit perfectly flat on the seal but, not necessarily exactly over the original screw holes on the wooded panel under the seal. One has to probe with an awl, or suchlike to locate those original screw holes, in order to insert and tighten the screws.
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Steven S
6/10
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Arrived with tiny hole in the middle of the blind that lets in light, only small but shouldn’t leave QC like that
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Michael J
9/10
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My question to customer service was the result of user error. you followed up with a call today from a very friendly colleague to see if everything was ok. As I had just fitted the blind this morning I confirmed all was well.
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Paul D
10/10
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Ref delivery - order tracking was not up to date and item was expected when notification was to be given. However, order tracking indicated item at depot whereas it was out for delivery. Items just left on doorstep with no ringing of bell. We had stayed in expecting order would need signature but as noted were not told it was delivered.
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andrew H
0/10
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Two deliveries now, I could have walked to your distribution centre picked the blonds up and walked home quicker
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your deliveries did not arrive as quickly as expected and understand your disappointment with the time taken to receive your order. We sincerely apologise for any inconvenience caused by the delays.
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Moire M
7/10
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The website is very good & I would recommend it. My score of 7 is purely around price point. My purchase was made during a sales promotion. I am very happy with my blind and decided to purchase another 2 blinds for a different room. Unfortunately your website price was significantly more expensive than a competitor selling genuine Velux blinds. I contacted your customer service team to confirm the other companies credentials. You did not offer to price match their promotion price. Otherwise I would have purchased directly from Velux again.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you were pleased with both our website and your blind. We're sorry, however, that you felt our pricing was not as competitive as other retailers when purchasing additional blinds. We understand that price is an important factor when making a purchase decision, and we appreciate your disappointment that we were unable to offer a price match on this occasion. We value your comments and will ensure your feedback is shared with the relevant team for review.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your blind arrived with a small hole that allows light through. While the defect may be minor, we understand that it is not the quality you expected. We appreciate you bringing this to our attention and apologise for the disappointment caused. If you require further assistance, please don't hesitate to contact our customer service team, who will be happy to help.