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Allan C
10/10
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Very relieved to find that you still stock blinds for windows which were installed many (20+) years ago.
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Guy D
7/10
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Delivery of the blinds was approximately 7.30 pm. But no ETA was given which meant we had to stay in the house all day.
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Andrew H
10/10
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These work very well and also great that we could connect the blinds to Apple Home. I find this very useful, so you can schedule it and activate through voice prompt. If you can also make it available through Alexa skills, that would be amazing :-)
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Liz B
9/10
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The installation instructions could be improved, not that easy to follow We had to change brackets type to make sure the windows could still close with blinds in place, should have been A but we had to use B Now they’re installed they really make a massive difference to the room temperature
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Matthew B
2/10
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I ordered 4x blinds for my VELUX windows, the order process was easy (including the potentially complicated step of making sure I got the right size), but the step between ordering and the products being dispatched and delivered has been chaotic. After a lengthy wait I received 3x of my blinds, all at the same time on the same day from the same courier but had so many emails from the courier (Evri) it was impossible to work out what was happening. I called your customer service team to ask about the missing 1x blind about which I had had no communication at all, and was assured it is on its way, but a week later I still don’t have the fourth blind. You have a brilliant product, the website is great, the scottish lady I spoke with in customer services was brilliant - but it all comes to nothing if I don’t get what I’ve paid for.
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Liz H
0/10
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Awful delays. Still not delivered 2 days after promised (following long delay due to lack of materials)
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David S
1/10
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Customer service - awful, I questioned the delay in shipping and while the reply had a lot of words in, it didn't actually tell me anything. Shipping / delivery was even worse, Evri abandoned my parcels by the side of a busy road half a mile from my house! Altogether a very disappointing experience.