veluxblindsdirect.co.uk Reviews

Consumer Goods

(17025 public reviews)
Rating of  8.3  from 0 - 10

I had some problem fitting the side pieces, the plastic seal kept getting in the way, now I have done one , another one would be easy, but I think the instructions could make that clearer. Generally I liked the clip together nature of the fitting. The blind acts very well as a blackout and helps control solar heating.

Report for abuse
...

4 different courier companies sends a flurry of emails you can't keep up with. 1 order, 1 courier, 1 delivery. No discussion. Blinds brackets were delivered in 4 large boxes that could house 30 in each box. I only ordered 4 and I expect it in one small box. Not fill my hallway with cardboard. Very very bad for the environment. Less cardboard is better.

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're sorry to hear that the delivery experience did not meet your expectations. We understand the frustration of receiving communications from multiple courier companies. We also appreciate your concerns regarding the packaging, particularly the use of large boxes for small bracket components. Sustainability and reducing unnecessary packaging are important considerations, and your comments have been shared with the relevant teams for review.

Report for abuse
...

I'm very satisfied with the overall service from Velux and with the product itself. I will be ordering more, as a result.

Report for abuse
...

Very disappointed with slow delivery. It's now well past advised delivery date Blind ordered on 30th June!! Even eBay is much better. I have now missed a job to repair/ replace the blind so very annoyed with Velux I thought I was buying for the best

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're very sorry to hear about the delay with your order and understand how frustrating this has been, particularly as it caused you to miss a planned repair appointment. We appreciate that you chose VELUX expecting a high standard of service, and we're disappointed that your experience did not meet those expectations.

Report for abuse
...

Report for abuse
...

Report for abuse
...

Delivery was a little slow from ordering

Report for abuse
...

We had all Velux windows and blinds fitted in 2009 and now the blinds after many many ups and downs are needing to be replaced so very good longevity, excellent products, excellent replacement products, clear fitting procedures and good service, thank you, Chris H

Report for abuse
...

2 blinds were strapped together as one parcel fine. 2 additional tiny plastic clips were packed in a further 2! a4 boxes and sent separately by another means. Total waste of materials and transport costs Should all have been sent as I consignment.

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're pleased to hear that your blinds arrived safely, however we're sorry to learn that the additional clips were sent separately and packaged in a way that felt excessive. We understand your frustration at receiving two small items in separate large boxes via a different delivery service, and we appreciate your comments regarding both packaging waste and transport efficiency.

Report for abuse
...

Really easy to install. Good quality product which works well for blocking out the sun during the heatwave! Delivery time was as advertised.

Report for abuse
...
Previous Next
Page 2 of 1703