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Stephen H
10/10
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Customer service was very informative and friendly. Very helpful, and Haley and Alisdair put me on the right track to what I needed, as I was not sure about the correct part required. I very much appreciated the information that I was given.
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Ingrid N
5/10
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Unfortunately, it has been 4 weeks since I ordered window blinds, and I still haven't received them. It's been marked as ,, in transit,, for over 3 weeks, yet never delivered. I have spoken to an adviser on the phone and she assured me she will dispatch the blinds again. Still waiting... but being hopeful. Although very disappointed as I had a handyman booked for fitting the blinds, and had to cancel. I would also recommend looking into or reconsider the transport company used for deliveries.
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Alan T
9/10
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At first the website was a little daunting, however I called Velux and Lois from Customer Service was patient with me and she talked me through all the options and how to find the size etc for my solar blinds it took about 5 minutes. She was brilliant especially having to put up with a numbskull like me. The blinds arrived on time and I installed them myself with the simple instructions and also aided by a video on YT. First class service I couldn't fault them
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Susanne J
10/10
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3rd lot of blinds ordered for my new build house. These blinds are super affordable and so so easy to install. Would highly recommend.
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Heather N
4/10
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Blind arrived in box torn and bent, and the blind itself was bent and twisted out of shape and had to be discarded. Now another month wait for a replacement.
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Shaun C
10/10
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Ordering from the window code is so easy, on the website the blind fitted perfectly with little effort and is exactly what i needed.
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Katie P
2/10
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I have no idea why you put a sale on a product that you did not have in stock and then when you did have my products and I needed to rearrange the delivery, your customer service agent did not warn me you would deliver my products to someone else. I placed the order on the 27/06/2026. I received one item on 13/08/2026 and I am still waiting for the other two items.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your blind arrived damaged. We understand how frustrating it is to have to wait for a replacement after already experiencing a delivery issue. We sincerely apologize for the inconvenience and appreciate your patience while the replacement is being arranged.