veluxblindsdirect.co.uk Reviews

Consumer Goods

(17019 public reviews)
Rating of  8.3  from 0 - 10

Delivery was a little slow from ordering

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We had all Velux windows and blinds fitted in 2009 and now the blinds after many many ups and downs are needing to be replaced so very good longevity, excellent products, excellent replacement products, clear fitting procedures and good service, thank you, Chris H

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2 blinds were strapped together as one parcel fine. 2 additional tiny plastic clips were packed in a further 2! a4 boxes and sent separately by another means. Total waste of materials and transport costs Should all have been sent as I consignment.

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Really easy to install. Good quality product which works well for blocking out the sun during the heatwave! Delivery time was as advertised.

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Although when I ordered I provided the correct address, Velux then didn't get it correct in there communications to me and didn't provide delivery companies the correct address, which delayed my delivery, as I had to contact Velux, and they didn't update me quick enough. 3 different parcels arrived by different delivery companies, and one delivery contained 4 separate parcels of 4 small items , which would have easily fitted into one of the boxes. Also one of the delivery companies, namely Evri, didn't even tell me an item was out for delivery, the first I knew was a photo of the item at my back door, and I was on holiday. Not a good experience at all.

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The leaflet instructions took a while to understand as no written instructions. We got there in the end but not very clear to follow.

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Good easy buying experience Helpful guidance online to find correct product Good range of options

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Concerned about which product was right for my needs - customer care agent very knowledgeable ensuring I chose the right product. Great service!

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Easy to order, simple to install. Very impressed.

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Boxes of replacement foam and seals etc was badly damaged. Some of the foam strip is unusable

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