veluxblindsdirect.co.uk Reviews

Consumer Goods

(17845 public reviews)
Rating of  8.3  from 0 - 10

Velux products are very well designed, manufactured and delivered

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The free app control is most welcome. It works well and has the functionality that you need, a big step up from the remote control operation.

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Controllers were old and became temperamental. Emailed customer service and they suggested 3 options. I chose to buy an App. Arrived quickly. Very happy although more detailed setup instructions would have been helpful. Managed with the help of Google Gemini.

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I love the fact that I just had to enter the code from my existing window and that gave the website all the information it needed to ensure my replacement blind fitted. I also liked the configuration options - we chose white side rails to blend in better this time. I will literally never consider any other brand when choosing roof lights.

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The only issue was that the mounting brackets we ordered arrived separately and later than the blind. I don’t know if this was deliberate or an error. It would have made sense for both to have been delivered at the same time.

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You didn’t send me all the colour samples I requested - 1 was incorrect. But it didn’t change anything

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're sorry to hear that the sample pack did not include all of the colours you requested. We're pleased to know that this did not affect your final decision, but we appreciate you bringing the issue to our attention. If you would like to receive the correct sample, please contact our customer service team, who will be happy to assist you.

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