|
John B
8/10
|
I had two questions to ask the support staff to clarify the picture book instructions, and both calls were dealt with effectively. This was absolutely key to getting the job done, which was a challenge since by its nature, you are working at an angle and partly overhead.
|
Nigel P
8/10
|
The website works, but the ordering process is not intuitive and it sermed to jump around a lot. The address selection was the worst part. The final review page is good.
Comment by veluxblindsdirect.co.uk:
Thank you for your review and for sharing your experience with our website. . Your feedback is important to us, and we're continually working to improve our service.
|
Claire A
10/10
|
Great customer support. Simple ordering process and super easy to fit blind. Great product and service. Would recommend.
|
Chris S
2/10
|
The wiring mechanism didn’t appear to be correct on delivery and when installing it creates a blind that won’t fully extend when closed.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that the wiring mechanism didn’t appear correct on delivery and that it caused the blind to stop short of fully extending. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.
|
Patricia M
8/10
|
I was entirely satisfied with my buying experience and with the 3 blinds I recieved. The process of installing these blinds is a little more complicated than I imagined but doable
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re delighted to hear that you were satisfied with your buying experience and that your three new blinds met your expectations. We appreciate your note about the installation process as well. If you ever need assistance or have questions in the future, we’re always here to help.
|
Martin M
8/10
|
When ordering blinds some time after the windows have been fitted it is not easy to work out their sizes using the Velux size codes, it would be helpful to have as an alternative the actual size (in mm) of the windows in the orderiung process.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback, we appreciate your comments. If you ever need help identifying the right size, our customer support team is always happy to assist.
|
Anne T
1/10
|
Am still waiting for my products to be delivered....there is a delay and no date for delivery.....someone must know when they come back into stock.....I just need a timeframe
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Please accept my sincere apologies for the delay caused on your order. I am glad to hear that you now have the items. Please let the customer support team know if there is anything else we can do to assist with your order.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear that our support team was able to assist you effectively and help clarify the instructions. If you need any assistance in the future, we’ll be happy to help.