|
Jane T
5/10
|
You do not make it clear on your website that you need to have a reasonable level of DIY skills to fit this blind. My husband is very good at DIY but it still took him 2 and 1/2 hours to install it. There are two plastic brackets which need to be screwed to the window frame. From the instructions the orientation of fixation of these brackets is not made clear. This needs to be made clearer. It takes time to work out the orientation. Once the orientation is established the blind goes together reasonably well. Also, it would be of benefit to provide instructions on opening and closing the blind as this is not mentioned in the instructions. Also choosing a custom colour could be better. Please give a verbal description on your website of the colour approximation which would enhance choice.
|
Ian W
10/10
|
Velux good but let down by sub contract delivery courier Evri. Had to contact them as they said couldn’t deliver even though we were in at the time they claimed they called. Spoke to Velux to advise at the time in case further problem. Now delivered.
|
David C
10/10
|
Bought this product previously. Plastic fixings at the sides of the product are no longer included in the design. Visually the product looks incomplete when installed.
|
Pam H
9/10
|
I eventually worked out how to install the replacement blind and the shade blind from the pictorial leaflet. Despite stating clearly which window I have, the shade blind came with fitments for both which I feel is a waste.
|
perry s
10/10
|
i have had to call Velux a couple of times with issues relating to windows and the customer service has always been fantastic . Prompt , friendly and specific . I am very satisfied.
|
Michael D
10/10
|
I had rented a room with a velux window which had been installed 10 years previous and had stopped working after 2 years. I called velux customer service who gave me some advice and i purchased a remote control. When the window still did not open i purchased a tool from the online store which i saw on a velux video on youtube The tool came i was able to open the window and reset it and then using the remote was able to open and close the window. Overall the velux window is a great piece of engineering and the product is supported by a great customer service as well as many velux videos to help with any problems. I joked with the landlord that they could of done this 8 years ago. Anyone could the whole Velux team makes it easy. Thank so much.