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James M
8/10
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Trying to get some velux repaired seems to be a problem. You have no way of helping to get them repaired as all your approved contractors are installers not repairers … the solar controlled windows fail and I can find any help to repair on your website
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Caroline S
5/10
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We ordered blind fabric samples but there was an error in your processing which led to it taking several weeks for us to receive them. The communications and tracking were contradictory and confusing.
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Vicky H
9/10
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Our first velux was delivered damaged due to courier but velux were amazing in getting another one to us urgently even though it was christmas time, they were totally understanding of our situation and we were so grateful.
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Paul P
8/10
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Great Product, easy to install. Only major gripe is that I was buying replacement blinds and getting the old ones out was difficult. You need a clear video on your site (or with the new blinds) on how this is done. It's quite tricky and I had to look at third party youtube videos.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear that you’re happy with the product and found the installation straightforward. We appreciate your feedback about removing the old blinds. It can definitely be a tricky part of the process, and it’s clear we need better guidance in place. We're continually working to improve our service.
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Hilary A
7/10
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I have no idea why it took so long to get the blind. I bought it as a christmas present in good time but the time from order to receipt was ridiculous
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. we're really sorry to hear your blind arrived much later than expected — especially when it was meant to be a Christmas gift. We understand how frustrating long lead times can be, and this isn’t the experience we want for our customers. Your feedback is important to us, and we're continually working to improve our service.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that receiving your fabric samples took much longer than it should have. Feedback like yours helps us improve both our dispatch process and our communication. Thank you for your patience and for bringing this to our attention.