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Glyn S
8/10
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I appreciated the speedy reply to my first message, which identified the code for the window I have. I loved the detailed colour options available, though it was sometimes difficult to see the difference and not really reliable when choosing a colour from a screen, as opposed to in person. The delivery time let you down, together with lack of updates during the wait. The price of the plastic fittings required to fit the blind was way too expensive
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gary r
10/10
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Easy to identify correct replacement product & installation instructions easy to follow
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Jo D
7/10
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I ended up buying the 2 mounting brackets that I did not need because the illustration on the website did not look like the ones already on the window frame. It could have been made clearer that I did not need to buy those
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the information on our website was not clear enough and led you to purchase mounting brackets that were ultimately not required. Your comments regarding the clarity of the images and compatibility guidance are valuable, and we will share them with the relevant teams for review.
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Elizabeth C
10/10
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Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you received a prompt response to your enquiry and that our team was able to help identify the correct window code. We're also glad you appreciated the range of colour options available. We're sorry, however, that the delivery timeframe and lack of updates during the waiting period did not meet your expectations. We also understand that choosing colours online can be challenging, as shades may appear differently on screen than in person. We appreciate your comments regarding the cost of the fitting accessories and will share your feedback with the relevant teams. Thank you again for taking the time to share your experience, and we hope you enjoy your VELUX blind.