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Susan O
0/10
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You promised a return and said to leave the blind out and gave me a date. We did so and it wasn't collected. Then you said take it to a collection point and we did. Then two weeks later it was sent back to our Twickenham address. Then you said ok keep it and we will refund. Still no refund. This has all been games. I've left a review on Trustpilot and you then reply to say I've purchased in NZ so can't help me and I need to leave a reply on NZ Trustpilot. I didn't. I purchased in England for my England property. The irder number is number is 20155983. This has been the worst imaginable experience. If you don't refund then just say so. Don't mess people around like this.
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Anita P
0/10
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I ordered 2 items. The one shipped by a courier was delivered. The item shipped using royal mail is pretty much lost now. Apparently delivery was attempted 3 times but no card was left. I now do not know where my parcel is so cannot drive to collect it in person. Really terrible service. Would recommend dropping this delivery option as there are so many reliable services available these days, with useful tracking information . Royal mail is not one of these! Am on hold calling royal mail and there is a 60min waiting time to talk to someone as the robot could not help.
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Christine B
6/10
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This product was provided with a very unclear drawing about how to instal it. The picture of the tools it suggested were just a screwdriver for cross header screws and a flat screwdriver. However the screws provided were not cross header screws they required a Torx screwdriver (Star-Drive). This was also needed to remove the screws already in the window. I did not know such a screwdriver existed and struggled to remove/instal the screws. I had to get my neighbour to help and fortunately he is a builder so knew what was needed. The instructions also were not very clear about the way to attach the blind so it took us 3 attempts to get it to work in the right way! In total this took 2 hours of installation time including watching and rewatching the unhelpful video clip and reading the unclear picture instructions.
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Geoff L
9/10
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Instuctions were fine, a slight delay on my part not recognising the window model numbers
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Alistair B
0/10
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I am still waiting for my blind 10 days after my order. I've been fobbed off by your customer service department. My experience was bad last time I ordered a blind but waiting 10+ days without explanation is beyond a joke.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience and the delay in receiving your blind. From our records, we can see that you have been in touch with our Customer Service team and that a replacement order has now been arranged. Thank you for your patience while we work to resolve this for you.
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Jeanette S
10/10
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We are very pleased with our recent purchase of 2 VELUX roller blinds as replacing very old existing. The new blinds fitted perfectly and look wonderful!
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Steven G
5/10
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Ordered two blinds, took over a week to be delivered. One never made it as it was damaged en route. I had to call customer service to tell them, they then arranged a new one to be sent out, was told I’d have to wait nearly a week to receive it again. I’ve now been emailed and been told it will be pushed back again to 22nd. I can’t fault the quality of the products, but your stock levels and delivery times are a complete joke.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience, including the delay, the damage in transit, and the continued postponement of your replacement delivery. We understand how frustrating this must be, especially with repeated waiting times. While we’re pleased to hear that you’re satisfied with the quality of the products, we sincerely apologise for the waiting. Your comments will be shared with the relevant teams to help improve our service. Thank you for your patience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the difficulties you experienced during installation. This is not the level of guidance we aim to provide, and we will ensure your feedback is shared with our product and documentation teams to improve the installation experience. We would also recommend contacting our customer service team for any future installations, as they can provide guidance to help avoid these issues.