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Margaret M
10/10
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Had to google to get instructions to remove the old damaged blind, as only instructions on how to install new one included.
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GLEN K
10/10
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One blind was damaged in delivery. Phoned and requested a new one which has been received. Very friendly and helpful customer service.
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Peter R
10/10
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Good design and product quality. Fitting instructions and the online video easy to follow. Fairly quick delivery of product once ordered.
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John B
8/10
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I had two questions to ask the support staff to clarify the picture book instructions, and both calls were dealt with effectively. This was absolutely key to getting the job done, which was a challenge since by its nature, you are working at an angle and partly overhead.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear that our support team was able to assist you effectively and help clarify the instructions. If you need any assistance in the future, we’ll be happy to help.
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Nigel P
8/10
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The website works, but the ordering process is not intuitive and it sermed to jump around a lot. The address selection was the worst part. The final review page is good.
Comment by veluxblindsdirect.co.uk:
Thank you for your review and for sharing your experience with our website. . Your feedback is important to us, and we're continually working to improve our service.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you found the installation easy. Our goal is to make the setup process as straightforward and hassle‑free as possible, so it’s great to know it worked well for you.