|
Jane H
10/10
|
My window did not have a second code but the customer service agent was able to tell me exactly which blind to order.
|
Norman B
10/10
|
The first parcel delivery was excellent and well informed od delivery date and timescales. The second package delivery, just turned up on my door step without any advanced delivery information. The package was left at the door and was still there when I arrived home, luckily!!!
|
Dan T
1/10
|
These blinds fail after about 18months because the taught string cuts through the plastic runners and then fails making the blinks unusable. I’ve had multiple battles with velux over this quality and am told to just buy more. Think it there are no other options for the window of this size and my daughter needs to sleep. Wish we had never installed these Velux windows honestly.
|
Raymond C
7/10
|
Wrong size on invoice and item delivered. Size ordered was S06. Size on invoice is SK06. Blind guides do not fit the rooflight.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the blind you received and the invoice both indicated size SK06 when you had ordered size S06. We would recommend contacting our customer service team and providing your order details, along with photographs of the blind packaging, invoice, and window identification plate if possible. This will help them investigate the issue and arrange the most appropriate resolution.
|
David C
10/10
|
Removing old blind proved problematical despite excellent instructions/diagrams + videos. Removal of the top cassette was the problem despite following guidance. Eventually I used a broad chisel with padding to protect the glass and pushed it at one end between the glass and blind cassette and then twisted the chisel and it immediately popped out!
|
Sean F
0/10
|
We have not yet received the blind despite receiving this satisfaction survey. It should have been delivered today but was not. Please can you explain why we have this survey. Do you assume we have received the package. Has the delivery agent informed you that they have delivered when they have not.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Please accept our sincere apologies for the delay in receiving your blind. To clarify, our satisfaction surveys are automatically sent once the estimated delivery date has passed and are not linked to the live tracking information. Therefore, receiving the survey does not mean that we have confirmation that your parcel has been delivered. Unfortunately, your order was routed to the incorrect depot, which resulted in a delay to the delivery beyond the original estimated date. As a result, the satisfaction survey was sent prematurely. We apologise for any confusion or frustration this may have caused and appreciate your patience and understanding.
|
Douglas A
8/10
|
Visited showroom in Glenrothes as we were unsure if we could get an identical replacement blind for GGL window. Staff excellent and explained the order process and advised on additional parts required to allow installation...This was not clear to me on the web site. Delivery courier did NOT ring door bell and part order was left in doorway --I only realised delivery was made via email. No explanation given for part order so I phone Velux who tracked order and established that remainder would be delivered the following day as indeed it was. Courier did not advise me
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that the team at our Glenrothes showroom provided excellent support, explained the ordering process clearly, and helped identify the additional parts required for installation. At the same time, we're sorry that some of this information was not clear on our website and that your delivery experience fell short of expectations. Your comments regarding both the website information and the courier communication will be shared with the relevant teams for review.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about your experience. We appreciate the concerns you've raised regarding the durability. Given the issues you've described, we would encourage you to reach out to our customer service team with details of the affected blinds and, if possible, photos of the damaged components. This will allow the team to review the situation and investigate whether any further support can be provided.