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Pippa S
10/10
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One of the blinds arrived broken due to rough handling during delivery but a replacement was arranged very quickly and efficiently, thank you
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Peter E
10/10
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The Webb site was easy to use the blinds were as described and fitted easily Overall very satisfied and would recommend
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Michael K
10/10
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Minor point really, but the instruction manuals aren't 100% clear when only using picture references. I appreciate the objective is to eliminate multiple language reprints. May I suggest that you revise the sequencing of the pictures and show to customers what the look or function should be once the task is completed.
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Nicholas H
10/10
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We only ordered a free sample for blind colour matching. But we were very happy with the service we received
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Bharat D
0/10
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Extremely difficult and convoluted process for ordering ant setting up the mobile app. Not owner and user friendly. 2 weeks on and still struggling to get the app to recognise both solar velus skylights.
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Nina B
10/10
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I have only ordered samples at this point…. But the service has been good processing my order.
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Suzanne M
5/10
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This was a replacement for a prior blind that broke. The quality of the black out blind is much poorer than in the past. A lot of light leaks in at the top of the blind. Disappointed when comparing to older model. High price and not great quality. Given this experience I would consider ordering non- branded blind next time I need a replacement.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the new blind hasn’t met your expectations. Light leakage is certainly not what we would want for a blackout blind. If you would be open to it, we’d welcome the opportunity to review this further and see how we can help. Please feel free to contact our customer support team.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you’ve found the ordering process and mobile app setup difficult, and that the app is not recognising both of your solar VELUX skylights. This is certainly not the user experience we aim to provide. Your feedback about the app has been noted and shared with our team. We’d very much like the opportunity to assist you directly and help resolve the connectivity issue. Please contact our customer support team.