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Des M
10/10
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Overall v happy with product and customer service. It took awhile to establish the exact blind model needed for 20yr old veluxes but online response was swift and helpful.
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philip j
9/10
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would have been helpful to have received fitting instructions. Had to go on to the website to view a video. I couldn't print off the instructions as I don't have a printer.
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Paul C
7/10
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It is a search to establish exactly what replacement blind is available, and in fact the "replacement" blind is an entirely new installation, not clear at all. Black out blind is a plastic sheet, not a fabric one, also unclear. The installation instructions are difficult to find and incomprehensible. Actually fitting the blind is really difficult as you have to hold it in position whilst fitting two fiddly screws.
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Andrew M
8/10
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The window pole had a journey of about 5000 miles from place of manufacture. That is ridiculous. It should be made closer to home.
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Christopher A
0/10
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I wanted to replace the air filters on 5 (pre-2014) windows around our home. The website was hard to navigate: I found the relevant maintenance kit, but there was no information on how long the air filter replacement roll was, so I had no idea whether one box would suffice - it turns out, having ordered one, that I now need to order a further 2 kits. The kit also contains items I did need; there seems to be no way to order the air filter only. So I feel I am paying over the odds for 3 maintenance kits and I will have to bin most of the contents. Plus, the link from the accessories page to the order page is not working. Overall, a terrible customer experience.
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Susan W
8/10
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Long delivery time. Over 2 weeks. Then I tried to delay my delivery by a day as I was away, but that request was ignored. Then the item was left out in the open instead of the undercover option only 2 metres away, & rain was forecast!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that the delivery took longer than expected and that your request to delay the delivery was not followed. We also understand your concern about the parcel being left exposed rather than in the sheltered location available nearby. We apologize for the inconvenience caused and appreciate you taking the time to share your experience. Your feedback will be shared with the relevant teams.