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Kathryn P
9/10
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Product is good. Looks good. Does the job. 4 out of five stars mainly for delivery but product is perhaps a little flimsy. It does crinkle when blind is retracted so aware we need to treat it carefully as unsure how robust over short or long term and will look rubbish if it become crinkled. Product was delivered very quickly which is appreciated BUT delivery company placed products over fence as no-one home and it did rain lightly that afternoon. Luckily I returned home before heavier rain.
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steve l
5/10
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The ordering process was straightforward but the communication that then followed was confusing and overwhelming. I wasn't clear on what item was coming when and which country it was coming from. I ordered two sets of clips in the order and they were shipped separately in massive boxes. They could easily have been posted in an envelope. Not very efficient for you, poor for the environment and fills up my cardboard recycling unnecessarily.
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steven m
10/10
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Replacement blind for bedroom. Original Velux blind lasted nearly 20 years. New blind is well made with the added benefit of opening to any height rather than fixed wooden slots. A great updated version. Great quality. Really happy.
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Gordon M
7/10
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I would have given a higher score, but I'd only requested blind samples. They came quickly, and were free - so I appreciated it!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that the samples arrived quickly and that you found the process helpful. We appreciate you taking the time to share your experience and hope we can assist you further when you’re ready to place an order.
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Tess M
6/10
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Part of my order came from France which took a longer time to arrive. The usual small screwdriver that is usually supplied would have been helpful and the red clips which help hold blind in place when installing would also have been helpful to have had. The blind kit (4 little plastic clips) arrived separately, in 2 big boxes and I was charged £14 for these which seem rather overpriced.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Our products are dispatched from different warehouses across Europe, including France, to help ensure an efficient supply process. However, we understand that this may result in longer delivery times in some cases. We also appreciate your comments regarding the missing accessories, as well as the packaging and pricing of the blind kit. Your feedback is valuable and will be shared with our teams as we're continually working to improve our service. If there is anything further we can assist you with, please do not hesitate to contact our Customer Service team.
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mark h
9/10
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Only one issue although there is a picture of a screw driver it is not clear and not stated anywhere that you require a 2mm hex end. Lucky for me i have one not so lucky for most people who probably don,t. everything else however is excellent and super easy to install.
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Sophie C
9/10
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Delivery was not great very slow. Blinds are nice but over priced for what they are .
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you found the ordering process straightforward, but we’re sorry that the communication following your order was confusing. Our products are dispatched from different warehouses across Europe to help ensure availability, which can sometimes result in separate deliveries. However, we recognise your concerns regarding the packaging and environmental impact, especially for smaller items, and your comments will be shared with our teams for review and improvement.