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Jane H
10/10
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My window did not have a second code but the customer service agent was able to tell me exactly which blind to order.
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Norman B
10/10
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The first parcel delivery was excellent and well informed od delivery date and timescales. The second package delivery, just turned up on my door step without any advanced delivery information. The package was left at the door and was still there when I arrived home, luckily!!!
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Dan T
1/10
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These blinds fail after about 18months because the taught string cuts through the plastic runners and then fails making the blinks unusable. I’ve had multiple battles with velux over this quality and am told to just buy more. Think it there are no other options for the window of this size and my daughter needs to sleep. Wish we had never installed these Velux windows honestly.
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Raymond C
7/10
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Wrong size on invoice and item delivered. Size ordered was S06. Size on invoice is SK06. Blind guides do not fit the rooflight.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the blind you received and the invoice both indicated size SK06 when you had ordered size S06. We would recommend contacting our customer service team and providing your order details, along with photographs of the blind packaging, invoice, and window identification plate if possible. This will help them investigate the issue and arrange the most appropriate resolution.
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David C
10/10
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Removing old blind proved problematical despite excellent instructions/diagrams + videos. Removal of the top cassette was the problem despite following guidance. Eventually I used a broad chisel with padding to protect the glass and pushed it at one end between the glass and blind cassette and then twisted the chisel and it immediately popped out!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about your experience. We appreciate the concerns you've raised regarding the durability. Given the issues you've described, we would encourage you to reach out to our customer service team with details of the affected blinds and, if possible, photos of the damaged components. This will allow the team to review the situation and investigate whether any further support can be provided.