veluxblindsdirect.co.uk Reviews

Consumer Goods

(16819 public reviews)
Rating of  8.2  from 0 - 10

The blinds arrived damaged in transit by the courier but I contacted customer service who were very helpful and they were replaced straight away. The blinds are really lovely and easy to fit. Great customer service which gives me the confidence to order again and recommend to others. Thank you

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I still haven’t received the item

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None

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An excellent product (better than the previous one) delivered speedily and well. Highly recommended.

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the Velux outside ( mesch)blinds are very good quality and keep the direct sun outside the loft, is amazed Really keep keep the temperature .....

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I have still not received my item I should have been informed there would have been a delay before I purchased

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The wall switch pairing instructions are confusing and incomplete. However the customer support colleague ably talked me through the set up.If the instructions were amended and updated correctly this would negate the need to call in and have a unnecessary wait to get through etc

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We’re sorry to hear that you found the wall switch pairing instructions confusing. At the same time, we’re pleased to hear that our customer support colleague was able to guide you through the setup successfully. Your feedback is very valuable, and we will share it with our product and documentation teams to help improve the clarity of our instructions.

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I have x2 Velux windows, bought an original blind for one and a competitors one for the other. I have now replaced it with a Velux original, far better quality and design Don’t be tempted to save a few pounds

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