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Catherine D
10/10
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I find it difficult to understand what size I needed (old window in a house we have moved into) but the delivery went well and the instructions were very helpful and clear. The blind looks lovely
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Melanie J
10/10
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The customer service agent that I spoke to was great, very friendly, knowledgeable about the product, helpful and polite! She was a credit to your company and brand!
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Keith H
6/10
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Your part numbers & names are very confusing. I ordered a KIG300. That number is not mentioned on the box. On the actual unit it says NGX01E. The YouTube videos are outdated and cause confusion. The pairing took 4 attempts before it worked. The products are superb but the documentation needs an overhaul
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Simon S
1/10
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The delivery date stated when purchasing online was not adhered to and despite requesting the delivery be delayed until there was someone home it was delivered late and just left on the doorstep. As I was away from home for 3 weeks this was not what I wanted. I contacted Velux and an email was sent to GLS to organise the delivery for the 8th Dec. It appears the messages were read but not acted upon. A poor service from Velux. I had expected much better from you. Very disappointed.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to learn that your order was delivered earlier than expected. We always try out best to adhere to the estimated dates of delivery however sometimes external situations arise that our out with our control. In this case, your order cleared customs quicker than the timescale we were expecting, which meant the goods were delivered early. Kindly asses the goods when you are back and contact our customer service teams if there is any issues.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear you’re happy with the product itself, and we appreciate your honesty about the areas that need improvement. Your comments are invaluable in helping us improve.