veluxblindsdirect.co.uk Reviews

Have installed 4 new Velux windows and blinds, received the gateway direct from Velux online and cannot get it to automatically operate the windows and blinds. No instructions. No help online. Poor effort Velux.

My only issue is the lack of email notification of dispatch or imminent or actual delivery. I accept that there is online tracking which I only accessed out of curiosity quite late in the process. We were unaware of the actual delivery and, again by chance, discovered the package on our doorstep. That said, delivery (from France) was a day or two quicker than anticipated and overall very satisfied.

Because you have so many different types of product, it is difficult to get a clear overall picture of the exact product required. Although by careful reading and cross referencing it can be done. If there was any way to make this overall choice easier it would improve making the right choice sooner.

The delivery driver gave our consignment to somebody that wasn't named at an address over a mile away. Thankfully the owner of that address brought them to us.

I am so frustrated!! I have tried and tried to speak to someone about the problems I’m experiencing with the app and climate control thing. I waited for nearly 20 mins before the phone went dead yesterday! I would certainly not recommend your customer service!

Thank you!

Have dealt with Velux for many years and have always been very happy with the service . This time was no exception but the process appeared to be a bit more convoluted than in the past - more satisfactory than 'slick'.

I find it hard to understand how you can send an order in two separate deliveries when both items are required to fit the blinds ,ie still waiting for the fixing brackets which the blind is waiting for ,having just fitted blinds to Roto roof windows your instructions (not yet installed for above reason) seem overly complicated on first impression .I cannot comment yet on product performance as not yet fitted or in use