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Paul R
4/10
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5 items, including 3 blinds, were ordered on 28th June. Despatch was on 1 and 2nd of July. 3 items were left and later discovered in our garage, on 2nd July without anyone ringing the bell. 1 item was delivered on Friday at 8pm We are still waiting for the MO6 blind a week after ordering. I gave up waiting for the customer service phone to be answered My email query to velux generated a ticket number with a 72 hour response time. The blinds received are good quality but the delivery system is shockingly bad
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Duncan R
0/10
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We ordered 2 blinds due to be delivered on Thursday. Only 1 blind has arrived. The blinds were ordered for my 5 year old son’s new bedroom. We are having to use a rumble sack on one window to make it dark enough for him to sleep. The delivery company you use has subcontracted to evri. Evri are well known to be very unreliable in the highlands of Scotland. I contacted your customer service line twice on Thursday. The first time we prior to delivery of only one blind. The customer service agent was extremely helpful. He was very apologetic that Evri had failed to update the tracking details on the app. Following delivery of only one blind later in the day I contacted customer services once again. This time the agent was extremely unhelpful. He wasn’t bothered that we had only received one blind. He didn’t offer to contact the delivery company to find out where the other blind was. I wouldn’t order from velux again. I always thought that velux was a very good company. Extremely dissatisfied with the delivery process and one of your customer service agents. Hopefully my blind will arrive on Monday. Your are just another company that has no care for customers in the highlands of Scotland
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Pam M
10/10
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One of the cords in our blind had frayed. It seemed very wasteful that this couldn’t be replaced requiring a new blind to be purchased
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KARL R
0/10
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Delivery date given but no delivery made, we were here all day. Unfortunately, with the delayed delivery, and now unknown delivery date, there is a possibly no one will be at the house and the package will be stolen if left outside. Can we reschedule delivery for an agreed alternative date and we'll give Velux a good rating score. I don't see a reschedule option?
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Andrew C
5/10
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The product I bought required additional fixings, these were flagged on the website but not available via searching. Your customer team resolved the problem, but only after a 20 minute wait on hold. And the fixings have not yet been delivered. Eta 12 days after the main product.