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Jennifer S
10/10
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Following some confusion on my part about whether the correct screens had been delivered, I spoke to several agents - Mike and Storm are the two names I recall. They wet friendly, professional and very thorough. Please pass on my thanks to them for resolving the matter.
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Lindy M
10/10
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Great product, great choice of options, clear information on where to access details on style and size, fast delivery.
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William T
10/10
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Only one comment. The Velus Window Service Kit includes a piece of sandpaper, for which there are no instructions for its use.
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Daniel A
3/10
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We ordered samples that have never been delivered and we ordered heat shades which have also not been delivered yet - although not expected until later this week - but we’ve had no communication or update and we may need to change the delivery, but there is no obvious or easy way to request this
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Mike R
10/10
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Installation instructions could be better, had problems fitting the side rails, neither the written instructions, or a couple of web videos that I looked at were clear.
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Lorraine P
1/10
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Ralph H
10/10
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On receipt the fitting at the top of the pole was incorrect. Customer Service (Carolyn) was extremely helpful and knowledgeable, suspecting a production error and arranging for a correct replacement item to be despatched immediately. I am pleased to say that this arrived promptly and does the job exactly as expected. Thank you