|
Mark W
9/10
|
It took a while to find an updated video to fit the blind I had to confirm how/ where the screws went . Diagram just doesn’t quite do it for me so had to use a video .
|
Gail M
6/10
|
blind arrived with the cord showing, it was replaced and by one that works but is noisy due to incorrect tension. Don't have the energy to change it again!
|
Victoria H
3/10
|
The product itself is great. The fitting instructions were poor. If I has actually followed them, I would have cut out the wrong part of the insulating block. It would help if you made it clear which side of the window the fitting needed to go.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very pleased to hear that you are happy with the quality of the product. However, we’re sorry to learn that the fitting instructions were unclear. If there's anything we can do to help, please reach out to our support team.
|
Mark M
9/10
|
Great product but it was delivered to the wrong address. Thankfully our distant neighbour walked it round to us.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that your blind arrived faulty. This is not the experience we want for our customers. We would kindly recommend contacting our customer service team, as they can look into this for you and advise on possible adjustments or solutions to resolve the issue.