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Paul M
8/10
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I wish that the motor inside the Vellux windows were more powerful and would open and close more quickly.
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Martin C
10/10
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The removal of an old broken blind is very difficult. Some thought needs to be given as to how this could be improved. To fix the replacement was much easier and the directions provided are clear and logical.
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Graham D
10/10
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High quality product came on time easy fit and works well Stylish finish to our home Mr & Mrs Deacon
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Tim H
8/10
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Very impressed with the help I got on the telephone with installing.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re delighted to hear that you were impressed with the support you received over the phone and that our team was able to help you with the installation. Providing clear, helpful assistance is very important to us, so it’s great to know our customer service made a positive difference.
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Keith J
9/10
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Packaging arrived very damed (products were ok) - x4 blinds and extras. We blamed Royal Mail. Whilst ordering blinds was easy it was also hard - contradictory I know. Easy to get size with window plate but when it came to type of blind it was more confusing. We ordered blackout blinds (all 2 of one colour and 2 of another - in eluding a fire escape window in each). The fire escape windows came with a double blind - why? How? Ours are older windows but I had to guess to order the blind fixings - there was no prompt. We ordered a pole - great idea but the end fixing does not seem to fit well to the window or blinds. Haas the design changed over the years?
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Karen R
10/10
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Arrived earlier than expected. Excellent website guiding through the process to identify size of blind.
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Telfyn B
7/10
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New blind came soon enough and works as expected, fitting instructions for my blind could be clearer, specifically i had to remove an old blind that broke and you've changed the design so that was a bit tricky
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear that your new blind arrived promptly and is working as expected. We’re sorry, however, that the fitting instructions weren’t as clear as they should have been. Your comments are very valuable, and we’ll make sure they’re passed on to the team responsible for our installation guides so we can continue improving clarity and usability.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your feedback with us. We’re glad to hear you’re using the Velux windows, and we appreciate you letting us know about your experience with the motor speed. Your comment is extremely valuable, and we’ll make sure to pass it along to our product team for further review as we continue working on improvements.