veluxblindsdirect.co.uk Reviews

Yes we ordered the brackets as well as the blind. The blind eventually arrived p, however, we are still awaiting the brackets! So we can’t put the blind up until we receive these. These brackets I feel should also be part of the blind order to prevent this happening again where they are dispatched separately I have just had an email saying the brackets have been delayed so again preventing installation! So I’m not happy about this

The window was supplied and fitted by a Velux recommended fitter. Swindon Roofing (BE) Ltd; excellent service by them.

1, the instructions could not be worse if you tried, misleading and frustrating, it was a terrible experience due to appalling instructions. 2, I can’t connect the remote control to the blinds, the instructions are so bad it just not possible. The actual blinds are great.

Instructions for fitting the blind are vague and miss two key points about installation: having to hold the blind in a certain way to fit two screws and position of slide tags on blind when fitting side bars. It required a YouTube video search to find what should have been manufacturers instructions.

I find it difficult to understand what size I needed (old window in a house we have moved into) but the delivery went well and the instructions were very helpful and clear. The blind looks lovely

The customer service agent that I spoke to was great, very friendly, knowledgeable about the product, helpful and polite! She was a credit to your company and brand!