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Robert Y
1/10
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You are asking me for a review when I haven't received my order? It could be fantastic. It could be rubbish. I don't know. But you email me for a review. Sort youIT/data out. One thing I will say is that you are slow to deliver. I wish there were other suppliers.
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Simon F
2/10
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I was not told when I spoke to an engineer when I was considering buying the Kit 300, that I could only use 2.4ghz network to connect the equipment. I still have not been able to connect the unit to my windows. I have had to get a Sky engineer to come out to me to help me install it
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Tilak A
10/10
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Plenty of information on both online and came with the spare parts on how to fix the product.
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Adrian C
8/10
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First blind arrived and was defective. After a call to the customer services and a video conference call to show the defect (blind would not retract) a replacement blind was sent out and worked fine.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the initial blind arrived with a defect, but we’re pleased that our Customer Service team was able to assist promptly and that the replacement blind is working as expected. We appreciate your patience throughout the process.
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Barbara B
8/10
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I ordered a blackout blind to replace one installed in 2010. The new one is not as easy to open and close as previous one and is not as effective in excluding light.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the replacement blackout blind has not met your expectations in terms of ease of operation. Over time, designs and materials can change, but this should not result in a poorer experience. We would encourage you to contact our Customer Service team, as they would be happy to review this with you and offer support or possible solutions.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations and that you did not receive the product at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.