veluxblindsdirect.co.uk Reviews

Consumer Goods

(17756 public reviews)
Rating of  8.3  from 0 - 10
veluxblindsdirect.co.uk
9/10

The setup of the router for the app based control was unnecessarily complex, would be difficult for an older person, likely there are better ways to do this.

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0/10

Item wrong size

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're sorry to hear that the item received was not the correct size. We would encourage you to contact our customer service team if you have not already done so, as they will be happy to review your order.

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8/10

Whilst customer service were extremely helpful in ordering the correct blind the installation is not as straightforward as you imply and I now have a £220 blind that is ‘hanging’ off the window and not functioning. We did read all the instructions and used online videos to assist but not sure where to go now other than spend more money on someone to come out and do this job for us

Comment by veluxblindsdirect.co.uk:

Thank you for sharing your experience. We're delighted to hear that our customer service team was able to help you identify and order the correct blind. However, we're very sorry to learn that the installation process proved much more challenging than expected and that the blind is not currently functioning as intended. Rather than incurring additional expense, we would encourage you to contact our customer service team, who may be able to provide further installation guidance and help identify what has gone wrong. We appreciate your feedback, as it helps us understand where installation instructions and support materials could be improved.

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10/10

Very efficient service

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0/10

It would help greatly if velux could pick the correct blinds before they send them out. We have had an issue for months and they pick up wrong ones and then deliver again with weeks I between more wrong ones. The customer service is great.but the rest of velux is a shambles.

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10/10

Very easy to fit as the instructions are clear

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10/10

I had no need to speak with anyone as all of the information was clear, concise and easy to understand. Both blinds fitted within 90 minutes of arrival. Really easy job.

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10/10

All my Velux dealings were dealt with by the installer /fitter in a very short efficient and friendly manner.

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10/10

Good quality and delivery sadly box was damaged but contents were intact

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9/10

The team were great. We discussed options with them and found a very affordable solution. Thank you Design Team.

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About veluxblindsdirect.co.uk

VELUX Company Ltd is a sales and marketing organisation covering the whole of the United Kingdom and Ireland.
We are part of the international VELUX Group with sales and manufacturing operations in more than 35 countries and 10.000 employees worldwide. Our local company was originally incorporated in the UK in 1954.

For more than 70 years, the VELUX Group has created better living environments for people around the world. Using daylight and fresh air. A passion for daylight, fresh air and better living environments. That's what started our company more than 70 years ago. And it's still what drives us forward.

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Contact veluxblindsdirect.co.uk

If you have any questions related to the reviews on this page, or to veluxblindsdirect.co.uk in general, please get in touch.

Email: sales@velux.co.uk Phone: 01592 778225

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