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Alec M
5/10
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Only one of the four units I ordered was delivered, despite the tracking indicating all four had been delivered. The driver indicated he knew nothing about the missing three units. I tried your customer support by email (on 23rd June), sending pictures of the evidence, with ticket automated reply indicating "within 72 hours", yet I have heard nothing after that time has elapsed. I am currently minus 3 blinds and down by £900, with no response from what is supposed to be a premium brand. Not a great impression so far. The actual product itself, based on the single unit have received so far, is very good. Hopefully the issue will be rapidly remedied next week, with expedited delivery!
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T M
10/10
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very high quality product, designed with installation in mind and easy to follow instructions made installation easy.
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Steve R
10/10
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We recently bought the Velux Venetian blinds to fit to our Velux windows that were installed 10 yrs ago. Ordering was easy, delivery on time and installation was much simpler than expected. The blinds are excellent, look really good and are great for controlling the sunlight into our loft rooms. One part was missing but the customer service was excellent and we received the part promptly. The blinds have made such a difference and we wish we had bought them when originally had the windows installed. Ex Ellen’s all round product and service.
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Liz L
0/10
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Faults in website plus on line help not working. Called 6 times with no answer and when elected to be called back no response and then cut off . Unable to comment on product as unable to order
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Fred M
8/10
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I needed to purchase a special screwdriver to be able to complete the installation, (a TX 5 I think?) whereas it could have been included in the installation kit, as it was relatively inexpensive.
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John W
8/10
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The instructions seem to be only suitable for people who have previously had Velux installation experience. I suggest a trial using these instructions in situations where people are known to have zero experience of Velux but some DIY skills. This work would likely show several improvement requirements.
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Jill B
10/10
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The blinds arrived damaged in transit by the courier but I contacted customer service who were very helpful and they were replaced straight away. The blinds are really lovely and easy to fit. Great customer service which gives me the confidence to order again and recommend to others. Thank you