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Caroline S
5/10
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We ordered blind fabric samples but there was an error in your processing which led to it taking several weeks for us to receive them. The communications and tracking were contradictory and confusing.
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Vicky H
9/10
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Our first velux was delivered damaged due to courier but velux were amazing in getting another one to us urgently even though it was christmas time, they were totally understanding of our situation and we were so grateful.
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Paul P
8/10
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Great Product, easy to install. Only major gripe is that I was buying replacement blinds and getting the old ones out was difficult. You need a clear video on your site (or with the new blinds) on how this is done. It's quite tricky and I had to look at third party youtube videos.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear that you’re happy with the product and found the installation straightforward. We appreciate your feedback about removing the old blinds. It can definitely be a tricky part of the process, and it’s clear we need better guidance in place. We're continually working to improve our service.
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Hilary A
7/10
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I have no idea why it took so long to get the blind. I bought it as a christmas present in good time but the time from order to receipt was ridiculous
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. we're really sorry to hear your blind arrived much later than expected — especially when it was meant to be a Christmas gift. We understand how frustrating long lead times can be, and this isn’t the experience we want for our customers. Your feedback is important to us, and we're continually working to improve our service.
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CAROLINE B
1/10
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Yes I thought these blinds 15 years ago and they fitted perfectly and lasted all.this time. These new blinds don't fit properly and don't roll up and down well. Very disappointed I bought the black out blinds. I would like a reply.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Your satisfaction is important to us, and we'd appreciate the opportunity to make things right—please contact our team for further support.
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Barney L
0/10
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The product has not arrived. No information has been provided on delivery and timescales
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry for any confusion caused regarding delivery updates. We’ve since confirmed that your order has been successfully delivered and received, and we’re pleased to hear that you’re now happy with it.
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Ste S
8/10
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The ordering was very easy, but it was a real shame that the package was badly damaged, and had been repaired with tape, I assume by the delivery company, Royal Mail, and really was not looked after. Luckily, the actual blind itself appeared unscathed and it was fitted and operated correctly. I suppose this is the risk of having items delivered just before Christmas.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m happy to hear the ordering process was easy and that the blind itself arrived in good condition. I’m really sorry, though, that the package was damaged on arrival. That’s not the experience we want for our customers, even during the busy Christmas period.
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Marc H
0/10
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Tried to install over the Christmas holiday and there are parts missing. Wasn't sent the brackets or the screws. Also, the plastic clips that keep the string together during installing has been replaced with cardboard. I tried attaching the blind and the carboard unravelled along with the string. I understand this is probably some EU recycling issue but the cardboard isn't very good. Overall really poor experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about your experience. Missing brackets and screws are very frustrating, especially when you planned to install the blind over the holidays. We also apologise for the trouble caused by the cardboard clips — they clearly didn’t hold up as intended. Your feedback is important to us, and we're continually working to improve our service. If you need replacement parts or further assistance, our customer service team is ready to help.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that receiving your fabric samples took much longer than it should have. Feedback like yours helps us improve both our dispatch process and our communication. Thank you for your patience and for bringing this to our attention.