veluxblindsdirect.co.uk Reviews

Consumer Goods

(17118 public reviews)
Rating of  8.3  from 0 - 10

I’m really pleased with the blinds, they look good and were fairly easy to fit on my own. A screw driver would have been useful as I didn’t have the correct size so had to borrow one

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Easy to fit.

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The gentlemen I spoke to was very helpful and very knowledgeable he directed me to the correct item that I required and explained exactly why so I was very happy dealing with this person instead of a robot which is what most companies use these days so please don't change what works.

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The external shade blinds I bought and have fitted are excellent 5/5. But I mistakenly ordered a pair of internal fittings that are incompatible with the blinds ordered. So its a simple return of low value unopened product. I shouldnt have to fill a form and wait 72 hours for your contact me. Its now well past 72 hours and still heard nothing.

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Fabulous product. Delivered within the time frame given. Looks great. Expected installation to be difficult but was impressed how easy it was to install. I even got my teenage daughter to install one herself. No need for tools as a mini screwdriver was also provided. Really happy with this purchase.

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Absolute perfect design and quality of the products... I am a designer so I am so pleased to deal with such excellent products !

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I purchased 3x blackout/heat blinds for my CVP roof lights (CVP100150) that had been installed 7 years ago when we built a large rear extension. The fitting instructions for the blinds were easy to follow, and despite being 14foot up in the ceiling, they were straightforward to install from a ladder. I had to drill one hole into the Velux frame for the cable run - for which the drill guide and drill bit provided were easy to use. The only electrical connection was to the pre-installed connections in the front of the blind. The blinds work well and have have helped to significantly reduce the latent heating from the super-hot weather we are now experiencing I've retrofitted many Velux blinds to Velux products. They are always well engineered and work for years.

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Customer service person I spoke with just to double check I was ordering the right bling was helpful and patient he reassured me that I was ordering the correct replacement blind.

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My issue with Velux was that the installation instructions were very poor. The diagrams did not accord with my window although I checked , double checked and triple checked the actual window I was trying to install a blind to. The diagrams showed screws to loosen and undo ...there were none. There were no useful videos. It took me ages to work it out, especially as I was at an extremely awkward angle to access the window in the first place. The first blind too almost an hour to fix. The second one 5 minutes. Very frustrating

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Your customer service is shockingly poor. I have specified velux for over 30 years, this experience means I will look elsewhere in future.

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