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Stuart B
7/10
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Problems with item delivered. Called customer service and was impressed with the help and the offer of a replacement blind. Still had to wait 2 weeks for the replacement. Second blind was to be delivered on 17th but got an email from Royal Mail they tried to deliver it on 15th but could not. I do not know how as there was someone in the house all day looking after my granddaughterr who was sick.
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Martin B
10/10
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Superb engineering. Precise. Do not force anything, read the instructions carefully and it works! Don’t rush it.
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Gillian W
10/10
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You get what you pay for. Velux maybe more expensive but it’s a reliable, quality product and you can order with complete confidence.
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Vix H
10/10
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Didn't have to use customer service or returns. Feel cheeky saying value for money when I received the gateway hub for free. It work perfectly, loaded all up straight away and couldn't believe how easy it all was. I want more remote products to control! I can open the windows before I get home or if I forget to close them when I've already left! The hub is so small it blends into the bcakground
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Sam M
9/10
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I am a fan of Velux products and have installed windows and blinds over the years. The windows are exceptionally well enginnered and great value for money, however I find that normal the blackout blinds need replacing around every 4 years if they get regular daily use. It would be good if Velux made a range of blinds that were engineered for more robust regular usage.
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Stephen S
10/10
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I have fitted the blind easily. The sun screen took a bit of figuring out as to how to fit it. I have yet to do that.
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Kevin C
10/10
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Perfect fit and size, followed the fitting instructions and was very easy to fit with no issues. The window blind arrived a day earlier than expected.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that our customer service team was able to assist you promptly and arrange a replacement blind. However, we’re very sorry to learn about the delays. While deliveries are handled by our courier partners, your feedback is extremely important, and we will share this with them to help prevent similar situations in the future. If you need any further assistance from our side, please don’t hesitate to get in touch.