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Gary L
7/10
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We are very careful how we open & close our duo blinds yet the last two replacements now bring the total replacements we have ordered since late 2020’s initial installation to 4. The breakdown of components is always the same ie the cord mechanism breaks. I realise that wear & tear is inevitable but I would like to see the replacement blinds to be a more affordable option going forward.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re truly sorry to hear that you’ve had recurring issues with the cord mechanism on your duo blinds. We understand how frustrating it must be to handle the blinds with care and still experience repeated breakdowns. We also appreciate your comment regarding the cost of replacements. We recognise that wear and tear happens over time, but we agree that long‑term affordability is important. We’re continuously exploring ways to make replacement solutions more cost‑effective for our customers.
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Keith S
1/10
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You cannot buy spare parts on the Velux site as it just doesnt work. You have to buy via 3rd party drop boxes which are poor quality and not very informative. Delivery times are ridiculous, if Amazon took this long they would be out of business! The 'colour by me' chart is really poor as the sliders do not show much variation within the chosen spectrum. It would be much better to show say 5 yellows, could be named like 'Sunshine yellow' etc. or RAL colours or Pantone colours. The company has appalling references on Trust Pilot, if I was the CEO I would shake the whole place up!
Comment by veluxblindsdirect.co.uk:
Thank you for your detailed feedback. We are very sorry that you encountered difficulties both when ordering replacement parts and when using the tools on our website. Thank you for your suggestions regarding the Colour by You tool. Clearer labeling of color variants and more intuitive naming are excellent ideas, and we will make sure to pass these on to our digital and product development teams. Improving the user experience is a priority for us, and feedback like yours directly contributes to shaping these improvements.
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Ralph B
8/10
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Manual pleated blinds very fragile, considering they have to be operated with a pole or Velux hook tool. This is my third replacement set at ca £116 per blind not great value for money. Otherwise easy to fit and high quality.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the manual pleated blinds haven’t been as durable as expected. We understand how disappointing it is to need multiple replacements at that cost. We appreciate your positive comments about the ease of installation and overall quality, and we’ll make sure your feedback regarding durability is passed along to the relevant team for review.
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JANE G
10/10
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Whilst we've not yet installed our blinds, we have purchased similar VELUX blinds previously with great results.
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Jason W
5/10
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You claim to use Parcelforce but my delivery was with Evri: probably the most hated service in the UK. I'm still waiting for half of my order to be delivered by then after a week. Evri's customer service has not been able to help and YOUR customer service stops working at lunchtime on Friday. My Friday 2pm email to your support gets an automated reply saying you soon to respond in 72 hours: this is not a customer facing business
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I'm very sorry for the frustration and delay you’ve experienced with your order. I can see that you’ve already been in touch with my colleague, who has arranged for a replacement to be sent out to you. I hope this helps resolve the issue as quickly as possible. Please accept our sincere apologies for the inconvenience caused by the delay. I’d also like to clarify that while our phone lines do close at 12pm on Fridays, our team continues to work through emails for the remainder of the day. We also have a live chat function, which is available until 5pm. The automated response you received is a generic message sent to all incoming emails, and we appreciate your patience while we work to respond as quickly as possible.
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Baden H
2/10
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Only 2 of 5 items arrived. The other three seem to have gone missing or were never sent. I tired ringing the customer service number for help on Friday and it closed at lunchtime!! Horrible.
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Michael C
10/10
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Customer support brilliant, ordering from the website was easy, delivery was quick and one day earlier than expected. Overall a great service and very happy with our new blackout blinds that fit our VELUX windows that are over 25 years old. No built in obsolescence that’s for sure!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear you’re happy with the product. We understand that pricing can feel high, and we truly appreciate your honesty. Our goal is always to provide high‑quality, reliable products that offer long‑term value.