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Richard S
10/10
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Velux products are fabulous - durable, and well designed. Evri are a terrible delivery company,; please find someone else. They routinely dump goods on the doorstep, making no attempt either to determine whether anyone is in or to put the items in even a slightly less visible spot. Their delivery tracking systems is also a joke, moving from "We're waiting to receive your item" to "It has been delivered" (i.e. dumped) with all intermediate steps missing.
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Karen D
10/10
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Easy to select what I needed on the website. Fitting instructions were very clear. Had my blackout blind fitted in 10 minutes.
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John P
0/10
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Bought KLI 310 to operate the blind, which was a mistake. So I bought KLI 312 which does work the blind. Asked to return the unused KLI310 and was told I cannot. Quite frankly, for about £30 refund you refused I think is very bad customer relations!
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Claire S
3/10
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We bought a smaller fly screen- it was prefect. This new large one we bought does not meet the same standard. When you try to close it the fly net becomes all distorted and loose, it would take very little breeze to dislodge it completely from it’s frame. Very disappointed this time.
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Russell S
9/10
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Purchased a solar blind replacement (original was 22 years old and solar battery was obsolete but no longer holding a charge). These blinds are extremely well designed and engineered which facilitates very easy fitting. One of the easiest DIY jobs you'll find anywhere! Plus it looks great and works straight out of the box.
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Robert S
7/10
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I think it's a bit naughty charging over £8 for two tiny bits of plastic and a couple of screws without which the blind could not be installed - and then you omitted to include them in the original delivery!
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Keith A
10/10
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The blinds are excellent and easy to fit. The only minor gripe is that the two vertical fixings don’t really align perfectly with the blind. Whether this can be solved I’m not sure.
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Henry H
2/10
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Part of my order was missing. I tried to call Velux. I was told that you were too busy to answer calls that day so I should use the website instead. From the website I emailed your customer services. I received an automated reply to say that you were busy & would try to read my email in 72 hours & that I should try to call you instead. 3 days later I have had no contact from you (other than this survey) & there is no sign of the missing part of my order.