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Paul O
10/10
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the blinds were easy to install once the instructions are followed and pairing both blinds with one remote one of my blinds have a little gap it the top followed the instructions on how to move it up but still stays the same
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Sunil P
8/10
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No proper video to show how to remove broken velux blind. The blind I purchased had poor instructions. The Velux blind app recommended to help with install was just a sales pitch and did not offer anything extra. Velux youtube videos were pathetic and for mostly older blinds. Luckily someone else had put up a good video showing install but you should have done it. Why are you using nylon strings in blinds instead of steel ones. VELUX Blinds are designed to fail when string becomes frayed or broken.
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Liz S
9/10
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The instructions were not entirely clear. The recomended15min install took us 45mins
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Clifford W
8/10
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Installation information needs more clarity. Larger and more detailed pictures are necessary. Relying on third party Youtube videos shouldn't be necessary. Why aren't you selling part ZZZ 267 directly?
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the installation instructions did not meet your expectations. We understand how frustrating it can be when the guidance provided isn't clear enough, and we appreciate your suggestion for larger, more detailed illustrations to make the installation process easier. We also recognise your concerns about having to rely on third-party videos for support and will share your comments with the relevant teams as we continuously look for ways to improve our customer experience.
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Philip M
0/10
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We keep receiving emails giving delivery dates but the parts have obviously not sent out as they were ordered over a month ago
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Richard S
10/10
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Used the Velux approved fitter to fit the blinds. A bit of a wait but worth it to get them fitted properly. Good price from fitter.
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Alexis K
3/10
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I ordered hinges that in the end i did not need. The information regarding these items was wholly inadequate.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the information provided for the hinges was not clear enough and that you ended up ordering parts you did not need. Your comments regarding the product information will be shared with the relevant team, as we are always looking for ways to make it easier for customers to identify the correct parts for their needs. If the hinges are no longer required, we would encourage you to contact our customer service team, who will be happy to advise on the return options available to you.
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Christine S
8/10
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The blind has a pin hole and was a little grubby when it arrived
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your blind arrived with a pinhole and was not in the condition you expected. We understand your disappointment, as our products should arrive in perfect condition. We appreciate you bringing this to our attention and apologise for the inconvenience caused. Should you require any assistance, please don't hesitate to contact our customer service team, who will be happy to help.
Comment by veluxblindsdirect.co.uk:
Thank you for your detailed feedback. We're sorry to hear that the support materials and installation guidance did not meet your expectations. We understand how frustrating it can be when installation instructions are unclear, especially when replacing an existing blind. Your comments regarding are greatly appreciated and will be shared with the relevant teams for review. We also appreciate your feedback regarding the blind cord materials and product durability. Customer insights like yours are invaluable in helping us improve both our products and the overall customer experience.