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Moire M
7/10
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The website is very good & I would recommend it. My score of 7 is purely around price point. My purchase was made during a sales promotion. I am very happy with my blind and decided to purchase another 2 blinds for a different room. Unfortunately your website price was significantly more expensive than a competitor selling genuine Velux blinds. I contacted your customer service team to confirm the other companies credentials. You did not offer to price match their promotion price. Otherwise I would have purchased directly from Velux again.
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Susan D
3/10
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As these are replacements for old blinds I can see the quality of materials used has declined (frame and plastic) I should have simply been able to attach using the old screw holes but they don’t align. No point in me buying velux, could have gone for cheaper brand.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you were disappointed with the product and installation experience. We also regret that you feel the materials did not meet the standards you were expecting. Customer feedback is extremely important to us, and we appreciate you taking the time to share your comments. Your concerns have been noted and will be passed on to the relevant team for review.
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Hugh S
4/10
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I found the whole process excellent except for the installation instructions. I consider myself a reasonably capable DIYer and would probably cope with 80% of home projects independently. Thè single slip of paper enclosed in the package with four or so pictures but no words was virtually useless. I often resort to independent online videos when I get stuck but with such a big product range, have not found one relevant to my purchase. I think I have eventually worked it out ( awaiting a second pair of hands to actually do the installation). In this day and age it would be nice to have a product specific video on your website for customers who need it, which could be discovered via a QR code on packaging or invoice. That apart, the product itself is excellent, as was the website, ordering and delivery process
Comment by veluxblindsdirect.co.uk:
Thank you for your detailed feedback. We're delighted to hear that you're pleased with the product and that your experience with our website, ordering, and delivery was a positive one. We appreciate your comments regarding the installation instructions and agree that clearer guidance, including product-specific videos and QR code access, would be valuable. We'll be sure to share your suggestion with our team for future improvements.
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Sue C
10/10
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The pictures could be clearer in the instructions. Words would be helpful alongside the pictures.
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surinder p
10/10
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The product is well designed and well made, fitting was easy in fact I was well impressed with everything which is a rare event.
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Penny B
9/10
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The product was of excellent quality, simple and functional. Feedback-wise, the installation for the manual external blind was straightforward and intuitive, which is fortunate because the instructions layout regarding the many different blind and window part numbers can take some deciphering and the drawings of the fixings orientation could be clearer. Finally the fixing screws would have benefited from being normal crossheads (Philips) rather than a hybrid which ideally works best with a specialist bit of the type found with some auto screwdrivers, an option not readily available to all of us.
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Huw B
10/10
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Item was as described fitted easily and looks great. Black out blind does what it said on the tin and blacks out the room.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you were pleased with both our website and your blind. We're sorry, however, that you felt our pricing was not as competitive as other retailers when purchasing additional blinds. We understand that price is an important factor when making a purchase decision, and we appreciate your disappointment that we were unable to offer a price match on this occasion. We value your comments and will ensure your feedback is shared with the relevant team for review.