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Alan D
6/10
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The GGL-4 windows I have were installed in 1987.The blind kit I purchased from Velux did not contain upper frame mounts so I had to source these locally from a blind supplier at additional cost.The option to include these mounts for older frames should be made clearer on the website.Disappointed.
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Joe B
2/10
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Mesh and insulation tape different lengths. Sales person said it would be enough for 3 windows. Not enough mesh for 3 windows and spare insulation tape !!
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Charles S
5/10
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misled by website to order wrong type of blind. 2 blinds ordered, one delivered - second arrived 2 days later. forced to employ fitters as result of ordering wrong type, fitters came twice because of poor delivery. wife and I both in our 80s and could do without the stress. the blinds are ok now they have been fitted. if they had clicked into place as advertised all would have been well but they did not and we are fed up. I should say however that everyone to whom I spoke on the telephone was courteous,patient and helpful so far as they were able.
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Louise H
9/10
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For something that is sold as a blackout blind it lets a lot of light in. I removed the rear baffle from the blind I was replacing and fitted that to the new one and that made it much better. I presume this is a cost saving exercise but if I'm looking for a blackout blind I don't expect there to be any light!
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Andy G
10/10
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I normally dread DIY jobs but installing the blind to our existing Velux window could not have been easier from the ordering process by taking the number from the existing window through to the fitment and the absolutely beautiful engineering of the solution. It looks as if it was always part of the Window. Really well done Velux
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your experience. We're sorry to hear that the ordering and delivery process caused frustration and stress, particularly as the website led you to purchase an unsuitable blind and the delivery of your order was split across multiple days. That said, we're pleased to hear that the blinds are now fitted and performing satisfactorily, and we especially appreciate your kind comments about our customer service team. Your feedback regarding product selection guidance on our website and the installation experience will be shared with the relevant teams for review.