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Jean C
5/10
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Purchasing the unit is easy enough with swift delivery. Not being able to talk to someone is a pain. I'll have to pair my new controller with the blind and window but I haven't a clue what the diagrams mean. Normally I'd be able talk it through with someone. In the past the customer service people have been really helpful. I hope them not being available is only temporary.
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Nicola F
4/10
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You have a discount field yet no discount offered with newsletter sign up etc, which really annoyed me. Just being honest!
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Michael P
8/10
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The electric blind makes a scraping noise when operating and has a slight ripple in the fabric.
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John S
8/10
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Very impressed with the Rolls Royce service, however slightly dissatisfied that both blinds are not performing the same way. Probably stay with you; perfection is hard to achieve. I do enjoy your aftercare.
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Roger K
10/10
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I think the price of the small plastic tabs required for fixing is very high - £8.40 for a 2p bit of plastic. Can you not put a range of them in the box and charge an extra £2.00 for the blind? Also, the fittings instructions using drawings only are not too clear. Thanks. Happy with product though.
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Andrew P
9/10
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Whist it was easy to install and use it was only easy once you worked out how to install it. The instructions and pictures were very confusing and it took some time to work it all out. Once you worked it out then it was easy.
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Hazel A
7/10
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Email response time!! Took a week to reply to one email, which didn’t answer my question, more had to ask more questions to be able to to answer. Ended up ringing customer service and waiting in queue for 20mins. But because my query involved going up to my skylights in the roof - would have been more practical to have not been in a call