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Peter H
10/10
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Good product which I would recommend to anyone with Velux windows. The website has lots of options which was a bit confusing at first but it just needs alittle time to go through them to pick what I wanted. At least there is a good range of options for those who want something a bit different. The installation instructions are good. The only thing I did wrong on the first of the two blinds I installed was that the side arm needs to be maneuvered to get the small tab on the head rail into the groove. Now ive done that they look perfect.
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AILEEN S
10/10
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Packing for the small extra fittings was ridiculous! Each small item came separately in a large cardboard box when all 4 could have fitted into one smaller box!
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Deanna M
8/10
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I replaced an older style cord blind withyour newer version, both blackouts. This newer version does not fit as well as the old, light leaks in at the top and bottom.
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Noreen A
10/10
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Buying blinds for my Velux roof windows was totally stress free. Using the size codes means you get an exact fit without the hassle of measuring up! Definitely recommend ordering directly from Velux!
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Karen Y
7/10
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Installing my new blinds was a complete headache. Not at all straightforward - even when I had a video call with your Customer Services person. The information she gave me was incorrect. I had to get a local builder to come round and he was perplexed for a while too. He agreed with me that the printed instructions - and those given to me on the phone - were incorrect. Fortunately he took some initiative and managed to fit them. But it was all a headache.
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Kathryn P
9/10
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Product is good. Looks good. Does the job. 4 out of five stars mainly for delivery but product is perhaps a little flimsy. It does crinkle when blind is retracted so aware we need to treat it carefully as unsure how robust over short or long term and will look rubbish if it become crinkled. Product was delivered very quickly which is appreciated BUT delivery company placed products over fence as no-one home and it did rain lightly that afternoon. Luckily I returned home before heavier rain.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your experience. We’re very sorry to hear that the installation process was so difficult and frustrating, especially after contacting our Customer Service team. This is certainly not the level of guidance or support we aim to provide. Your feedback regarding the accuracy of both the printed instructions and the advice given has been noted and will be shared with the relevant teams for review and improvement.