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Steve W
2/10
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Yes please make sure you check what you send not much good without fitting kit
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your blind was delivered without the fitting kit. Having reviewed your case, we can confirm that the missing components have been arranged and are currently being sent to you. We appreciate that the delay in receiving these parts is preventing you from installing your blind, and we apologise for the inconvenience this has caused.
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Pengfei M
6/10
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DSV lost the parcel yet claimed it had been delivered. Replacement order will take yet another month to deliver, making it almost two month from ordering to delivery. As consequence i’ll reconsider VELUX as default option for my new roof window due to the unreliable delivery and potential damage.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating it must be to be told that a parcel has been delivered when it has not been received. We also appreciate how disappointing it is to face a further delay for the replacement order. This is not the level of service we aim to provide. While we’re pleased that you considered VELUX as your preferred choice for roof windows, we sincerely regret that the delivery experience has impacted your confidence in us. Thank you for your patience.
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Stephen B
10/10
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Some of our Velux windows are 20 years old, but finding the right blinds took moments with the very clear site. We’ve now ordered some solar powered shutters for more recent blinds, and feel confident that they will be equally good.
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Gerard B
5/10
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The installation documentation provided is appalling and even when I was pointed to stuff on YouTube it didn’t really help. The staff on the help line are VERY good, but having to ring up is a bit much, especially when there are long waits to get through and the switchboard wasn’t working for a day
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you found the installation documentation difficult to follow and that the online guidance did not provide the support you needed. We’re pleased to hear, however, that you had a positive experience with our Customer Service team and found them helpful. We also apologise for the wait times and the difficulties you experienced when trying to reach us.
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Owen P
8/10
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Great products - better variety than I found elsewhere. Delivery was relatively slow, and from stock held abroad. For 2 very small brackets, there was an excess of packaging. They also were sent separately from the main blinds - therefore increasing the environmental impact of delivery
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the product range and were able to find the right blinds for your needs. We’re sorry that the delivery took longer than expected. Our products are dispatched from different warehouses across Europe to help ensure product availability and a smooth delivery process, but we understand your concerns regarding the additional packaging and environmental impact.
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Martin C
0/10
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Received product doesn’t work. Still waiting for scheduled delivery dates of 2 items on order.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the product you received is not working as expected. This is certainly not the experience we want for our customers. We’re also sorry that you are still waiting for delivery dates for the remaining items on your order. We appreciate your patience and apologise for the inconvenience caused. If you have not already done so, please contact our Customer Service team, who will be happy to assist you with both the product issue and the status of your outstanding deliveries.
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Ralph T
8/10
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I knew from past experience that a genuine Velux blind would be the perfect fit and so it's proved. Apart from the fact that I forgot to order the little brackets needed for an old window... however, your customer service gentleman sorted me out very quickly and even phoned me after to make sure all was ok. Excellent service, and best of all was that my wife was impressed by my workmanship, thanks to Velux.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re delighted to hear that the blind was a perfect fit and lived up to your expectations. We’re also pleased that our Customer Service team was able to quickly assist and ensure everything was resolved to your satisfaction. We’re glad the installation was a success and earned you some well-deserved praise for your workmanship. Thank you for choosing VELUX.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re delighted to hear that you are pleased with the quality of the materials, the design, and the ease of installation.