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Walter B
10/10
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No dramas and the product arrived intact. Installation guide could be better. Trying to access help resources on the VELUX website was more trouble than it might have been worth so I opted for an independent DIY video on YouTube. Otherwise the window and the black out blind looks professional and works.
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Edward B
0/10
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It is too early to know the quality of the products. But the fitting instructions in both cases are dreadful
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Michael J
10/10
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The blinds are great and easy to fit. However they need better packaging, I ordered a pair of blinds which were fastened together but one of the boxes was very badly damaged, squashed,ripped with one of the ends missing completely. Fortunately everything was still in the box but the protection to the ends of the side rails was also missing. Looking at the tracking information I'm surprised there wasn't more damage the journey they have had! To reiterate, I'm very happy with the service and the product, my only gripe is delivery/packaging.
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Gary C
2/10
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Item never arrived. I’ve emailed Velux and after 3 days, I’m still waiting to hear back from someone.
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neil r
8/10
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I made a mistake with the colour for my screens but had to cancel the order and re-order to get the correct colour. Waste of time and effort all round.
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Steven P
10/10
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Delivery time was longer than hoped. Took around 9 to 10 days from order to receipt.