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Christopher S
8/10
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Good quality product, fantastic packaging, bespoke to old windows, easy to install. Surprisingly disappointing personalised delivery arrangements
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Sam W
9/10
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While there was heavy demand this year, Velux proactively kept us informed throughout the process.
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Jennifer S
10/10
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Following some confusion on my part about whether the correct screens had been delivered, I spoke to several agents - Mike and Storm are the two names I recall. They wet friendly, professional and very thorough. Please pass on my thanks to them for resolving the matter.
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Lindy M
10/10
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Great product, great choice of options, clear information on where to access details on style and size, fast delivery.
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William T
10/10
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Only one comment. The Velus Window Service Kit includes a piece of sandpaper, for which there are no instructions for its use.
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Daniel A
3/10
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We ordered samples that have never been delivered and we ordered heat shades which have also not been delivered yet - although not expected until later this week - but we’ve had no communication or update and we may need to change the delivery, but there is no obvious or easy way to request this
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Mike R
10/10
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Installation instructions could be better, had problems fitting the side rails, neither the written instructions, or a couple of web videos that I looked at were clear.
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Lorraine P
1/10
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Ralph H
10/10
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On receipt the fitting at the top of the pole was incorrect. Customer Service (Carolyn) was extremely helpful and knowledgeable, suspecting a production error and arranging for a correct replacement item to be despatched immediately. I am pleased to say that this arrived promptly and does the job exactly as expected. Thank you
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the quality of the product, found it easy to install and that it was a suitable fit for your existing windows. We're sorry to learn that the delivery experience did not meet your expectations. Your comments have been shared with the relevant team for review as we continue to work on improving our delivery processes and customer communications.