veluxblindsdirect.co.uk Reviews

Consumer Goods

(16810 public reviews)
Rating of  8.2  from 0 - 10
veluxblindsdirect.co.uk
10/10

I have x2 Velux windows, bought an original blind for one and a competitors one for the other. I have now replaced it with a Velux original, far better quality and design Don’t be tempted to save a few pounds

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5/10

I understood that I was buying from VELUX UK, but the delivery note was from outside the UK, making delivery a lot longer…seems a bit disingenuous

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We’re sorry for any confusion regarding the origin of your delivery and the longer transit time you experienced.

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0/10

Item delivered damaged

Comment by veluxblindsdirect.co.uk:

We’re very sorry to hear that your item arrived damaged. This is certainly not the standard we aim to deliver. We recommend contacting our customer service team so we can arrange a replacement or suitable resolution as quickly as possible. We apologise for the inconvenience caused.

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10/10

Blinds mounting brackets for windows was packaged in a padded envelop individually hen put into a bigger than shoe size box again individually sent by Evri which is in my opinion waste of shipping cost and packaging material and it is not Eco-friendly way of delivering these 1" size of brackets which they could have been sent even with 1st class postage in one padded envelop. I think going forward as a company it would be great considering Eco-friendly ways of packaging and posting. As they say every little ways helps to save our environment and less costing to you and us.

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8/10

Installation leaflet would benefit from written instructions as well as pictures. Installation process is not difficult, but is fiddly in places & requires patience, especially regarding alignment of the guide rails, & a warning to that effect could be beneficial to first-time installers in particular.

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We appreciate your suggestion regarding the installation leaflet. While the current pictorial guide is designed to be universal, we understand that including written instructions alongside the images would improve clarity. This is helpful feedback, and will be shared with our product and documentation teams.

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10/10

Great product. Easy to order, install and so far so good. We have so far had non reason to correspond with customer service so can’t comment on that

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10/10

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10/10

The quality of velux solar blinds is far above that if third party manufacturers. They may cost a little more but the form and function are exceptional. I will purchase again direct from velux.

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10/10

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10/10

Excellent service and product

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About veluxblindsdirect.co.uk

VELUX Company Ltd is a sales and marketing organisation covering the whole of the United Kingdom and Ireland.
We are part of the international VELUX Group with sales and manufacturing operations in more than 35 countries and 10.000 employees worldwide. Our local company was originally incorporated in the UK in 1954.

For more than 70 years, the VELUX Group has created better living environments for people around the world. Using daylight and fresh air. A passion for daylight, fresh air and better living environments. That's what started our company more than 70 years ago. And it's still what drives us forward.

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Contact veluxblindsdirect.co.uk

If you have any questions related to the reviews on this page, or to veluxblindsdirect.co.uk in general, please get in touch.

Email: sales@velux.co.uk Phone: 01592 778225

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