veluxblindsdirect.co.uk Reviews

Consumer Goods

(17301 public reviews)
Rating of  8.3  from 0 - 10

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Awful delays. Still not delivered 2 days after promised (following long delay due to lack of materials)

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Customer service - awful, I questioned the delay in shipping and while the reply had a lot of words in, it didn't actually tell me anything. Shipping / delivery was even worse, Evri abandoned my parcels by the side of a busy road half a mile from my house! Altogether a very disappointing experience.

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From the time I placed the order to the time it arrived was quite a long time. I presume this is because each item is individually made. Overall I was very impressed with the product and the service.

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We waited weeks for the delivery, the information on delivery time was inaccurate and then the wrong product was delivered - ie electric not solar blind but in a box marked solar, so we only realised when it was installed and couldn't understand why it didn't work. We are still awaiting the replacement. So in total many weeks wasted. You've asked for my feefback and I'm still waiting for the correct product. Very dissatisfied.

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Delivery was severely delayed and lack of communication. Only one email received to say it will be delayed. Given dates on delivery tracker which was inaccurate. Very disappointed However no issues with product when it eventually arrived

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Still waiting for my order. Only 1 out of 3 blinds has arrived. Terrible communication too. Very disappointed

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