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Paul T
9/10
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The package was damaged and fitting was missing. I phoned the office and had to wait for 20 minutes for it to answer. Once I spoke to a representative the problem was resolved in a very professional way and an order was placed for the missing items. I will have to wait for around a week for delivery.
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JO L
0/10
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Hi there, My blinds never arrived today. I took the day off work to be in to receive them. Please let me know asap what is happening. I’m now away for the rest of this week. I’d like compensation please. Many thanks, Jo
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Carmel K
10/10
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Lee was superb from start to finish. Clear instructions, patient and just a lovely person to deal with. We did a video call which was immensely helpful and that sorted out our query immediately. Haven't opened the blind yet so will let you know if there are any problems.
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John R
9/10
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Your customer helpers could not be more knowledgeable or helpful and are a great asset for Velux.
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Alan T
9/10
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The design of my new (replacement) Velux window is slightly different to the old one. Although the new one fits, the change in design confused me. Other than that, I’m pleased with the product.