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John P
0/10
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Bought KLI 310 to operate the blind, which was a mistake. So I bought KLI 312 which does work the blind. Asked to return the unused KLI310 and was told I cannot. Quite frankly, for about £30 refund you refused I think is very bad customer relations!
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Claire S
3/10
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We bought a smaller fly screen- it was prefect. This new large one we bought does not meet the same standard. When you try to close it the fly net becomes all distorted and loose, it would take very little breeze to dislodge it completely from it’s frame. Very disappointed this time.
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Russell S
9/10
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Purchased a solar blind replacement (original was 22 years old and solar battery was obsolete but no longer holding a charge). These blinds are extremely well designed and engineered which facilitates very easy fitting. One of the easiest DIY jobs you'll find anywhere! Plus it looks great and works straight out of the box.
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Robert S
7/10
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I think it's a bit naughty charging over £8 for two tiny bits of plastic and a couple of screws without which the blind could not be installed - and then you omitted to include them in the original delivery!
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Keith A
10/10
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The blinds are excellent and easy to fit. The only minor gripe is that the two vertical fixings don’t really align perfectly with the blind. Whether this can be solved I’m not sure.
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Henry H
2/10
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Part of my order was missing. I tried to call Velux. I was told that you were too busy to answer calls that day so I should use the website instead. From the website I emailed your customer services. I received an automated reply to say that you were busy & would try to read my email in 72 hours & that I should try to call you instead. 3 days later I have had no contact from you (other than this survey) & there is no sign of the missing part of my order.
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Clive E
7/10
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Your ordering instructions did not point out I might need to order another kit, the wiring kit ZOZ243, which was required for the installation. This caused an additional 10 day delay for it to be delivered. However once I had all necessary parts the installation went well and the product is good.