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Judi A
0/10
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Oct 28th money paid for blind order. NO DELIVERY NO ACTION FROM VELUX. STILL WAITING
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Karen H
6/10
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I still haven’t received my order. The delivery time should be stated at the point of purchase as I wouldn’t have ordered if I’d know it would take so long. I ordered on 26th October and I’m now being told it will be 12th November before it’s delivered.
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GERALD B
10/10
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blinds did not get delivered on time due to the courier but your customer service team sorted this out so no problems
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Carl G
0/10
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Do not use Everi as your courier firm, they have failed to deliver on time and when they did it was a destroyed empty box at 10.36PM and just left on the doorstep with no attempt to try and knock on the door. The delivery when I bought the product on line was 1-2 days this was on the 3rd of November, I have now ben told that i will not receive the replacements until 10th November at the earliest. This failing by Everi and by default Velux has cost me both time and money in the completion of the project.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced with your delivery and the condition in which your parcel arrived. We have already been in contact to arrange replacements, and we appreciate your patience while this is being resolved. Please be assured that your comments have been shared with our delivery partner.
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Brian S
7/10
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I have had a couple of velux blinds about 10 years ago, For me the materials used in the blinds feel a bit cheap and nasty compared to earlier purchases, The packaging was also ripped and to bulky for the size of the blind
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We’re sorry to hear that the materials and packaging didn’t meet your expectations. We’re continuously working to improve both product quality and packaging efficiency, and your feedback is incredibly valuable in helping us do that.
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Donna B
0/10
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My delivery was left outside in the pouring rain in my next door neighbours garden, he did not know it was there. No delivery note was put through my door to alert me it had been delivered. I did not agree for it to o be delivered to an alternative address
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the way your delivery was handled — that’s certainly not the standard of service we aim to provide. Your feedback regarding the parcel being left without notification and at an alternative address has been noted and passed on to our delivery partners for review. As discussed, please don’t hesitate to get in touch with us if there is any further damage to the blind.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry for the delay you experienced with your blind order and for any inconvenience this caused. We’re pleased to confirm that a replacement blind was processed and has now been successfully delivered.