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Hazel A
7/10
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Email response time!! Took a week to reply to one email, which didn’t answer my question, more had to ask more questions to be able to to answer. Ended up ringing customer service and waiting in queue for 20mins. But because my query involved going up to my skylights in the roof - would have been more practical to have not been in a call
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Gary S
10/10
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Very well designed blind. Easy to install and looks great. Glad I purchased it from you and not from a competitor as I doubt t gf e quality would have been as good.
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Andre B
10/10
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What a great, well-designed product. Retrofitting blinds was straightforward. The solar-powered motor and wireless remote make for trouble-free installation. The blinds operate quietly and smoothly. The ability to synchronise up to five blinds to one remote controller is excellent.
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Richard S
10/10
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Velux products are fabulous - durable, and well designed. Evri are a terrible delivery company,; please find someone else. They routinely dump goods on the doorstep, making no attempt either to determine whether anyone is in or to put the items in even a slightly less visible spot. Their delivery tracking systems is also a joke, moving from "We're waiting to receive your item" to "It has been delivered" (i.e. dumped) with all intermediate steps missing.
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Karen D
10/10
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Easy to select what I needed on the website. Fitting instructions were very clear. Had my blackout blind fitted in 10 minutes.
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John P
0/10
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Bought KLI 310 to operate the blind, which was a mistake. So I bought KLI 312 which does work the blind. Asked to return the unused KLI310 and was told I cannot. Quite frankly, for about £30 refund you refused I think is very bad customer relations!
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Claire S
3/10
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We bought a smaller fly screen- it was prefect. This new large one we bought does not meet the same standard. When you try to close it the fly net becomes all distorted and loose, it would take very little breeze to dislodge it completely from it’s frame. Very disappointed this time.