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Rebecca J
4/10
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We raised an issue over a blind delivered broken requesting a replacement but have had no response yet
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William C
0/10
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Blind was of poor quality. Fitted as per instructions but broke when first used
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Your satisfaction is important to us, and we'd appreciate the opportunity to make things right. Please contact our team for further support.
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Jonathan W
10/10
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I purchased 2 VELUX solar blinds. Installation was very easy and they are working extremely well. I am very pleased.
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Dale W
7/10
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You get an email to say it’s been delivered but no contact information if you haven’t received it?
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David W
10/10
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Nathan was extremely helpful and very accommodating when the scope changed due to planning.
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Fiona N
7/10
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your instructions need improvement. I tried to follow the instructions and ended up removing and breaking the plastic lugs in the top of the window frame. now i cannot fit the blind
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience and the difficulties you encountered while following the installation instructions. Your comments regarding the clarity of the instructions are very important and will be shared with our team for review and improvement. Please contact our Customer Service team as they will be happy to assist you in finding a suitable solution.
Comment by veluxblindsdirect.co.uk:
Please accept my apologies that you received a damaged blind and that we did not respond as quickly as you expected. I can confirm that my colleague has already processed a replacement order for you, and it will be sent out as soon as possible.