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Claire S
2/10
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One item I ordered was not delivered so I cannot fit all the blinds. I reached out and was told that another would be dispatched but have now received information that there is a factory shortage so it is not clear when it will come and I need it before renters come in - very unhappy.
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Paul R
10/10
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I welcomed the well informed and friendly assistance of two of your staff when I called up for help.
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STEFANO S
10/10
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The DIY instructions were exceptional. For a complete novice like me it ensured that the window blind was accurately fitted to expectations. In addition, it was easy to provide the correct information to Velux so that the correct product was ordered. Very impressed.
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Valerie G
5/10
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Yes we ordered the brackets as well as the blind. The blind eventually arrived p, however, we are still awaiting the brackets! So we can’t put the blind up until we receive these. These brackets I feel should also be part of the blind order to prevent this happening again where they are dispatched separately I have just had an email saying the brackets have been delayed so again preventing installation! So I’m not happy about this
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear there was a delay in the delivery of one of your items from your order. We’re pleased to hear that your product has now been successfully delivered and hope everything is working as expected. We appreciate your feedback with regard to brackets being included with blinds as standard.
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Malcolm P
10/10
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The window was supplied and fitted by a Velux recommended fitter. Swindon Roofing (BE) Ltd; excellent service by them.
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Alex H
6/10
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1, the instructions could not be worse if you tried, misleading and frustrating, it was a terrible experience due to appalling instructions. 2, I can’t connect the remote control to the blinds, the instructions are so bad it just not possible. The actual blinds are great.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product instructions did not meet your expectations. If there's anything we can do to help, please reach out to our support team.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry for the inconvenience caused by the missing item and the delay, especially given your time-sensitive situation. We understand how important it was to receive everything promptly. We’re glad to confirm that we have managed to source the product and is on its way to you. This will be received within the next few days.