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William H
8/10
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While the ZZZ 220 maintenance kit is the genuine item for my Velux windows, £40 seems very expensive for a roll of expanded foam, roll of foam sealer, tube of glue and a piece of sandpaper (price has almost doubled in 6 years !). Velux are based in Glenrothes, Scotland yet the item was shipped from Hungary and took over a week to arrive - explains the suggest 8 to 9 day delivery time !
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Warren K
8/10
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I have received some parts that I did not order. Still waiting for roller blinds to be delivered but tbf I am only expecting them in a day or so.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you received parts you weren't expecting. However, we're pleased to hear that your roller blinds are due to arrive shortly. If any incorrect items have been sent, please don't hesitate to contact our customer service team, who will be happy to look into this for you. We appreciate your patience and hope you'll be enjoying your new blinds very soon.
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Michael S
10/10
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The fact that the item I wanted was compatible with a twenty year old model was fantastic.
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Bob C
9/10
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Whilst the product was as expected the application was problematic due to not having knowledge of the chemical that would remove the sticky residue of the old tape I was removing . Also although I made hole in it to match where the screws would go back , I found that when replacing the screws they would twist and distort the newly applied foam strip
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Amanda L
3/10
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Evri have lost the 1st parcel ... excellent customer service as replacement sent out without question ... 2nd parcel still not arrived - I did request a different courier for 2nd parcel but you don't use one ...
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the problems you experienced with the delivery of your order. We're pleased that our customer service team was able to arrange a replacement promptly after the first parcel was reported lost. We appreciate your feedback regarding courier choices, and we'll ensure your comments are shared with the relevant teams.
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Nicholas R
10/10
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Strange choice of screws? Good quality, but maybe need to provide a suitable screwdriver for that particular head type… not that common. I bought a pack of six screwdrivers for £5, so you could give a free screwdriver of the right size and it would probably only cost you 20p. It wasn’t the cost of buying a screwdriver set that was annoying, it was the need to go out and get one just as you start trying to install the blinds.
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Glyn S
8/10
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I appreciated the speedy reply to my first message, which identified the code for the window I have. I loved the detailed colour options available, though it was sometimes difficult to see the difference and not really reliable when choosing a colour from a screen, as opposed to in person. The delivery time let you down, together with lack of updates during the wait. The price of the plastic fittings required to fit the blind was way too expensive
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you received a prompt response to your enquiry and that our team was able to help identify the correct window code. We're also glad you appreciated the range of colour options available. We're sorry, however, that the delivery timeframe and lack of updates during the waiting period did not meet your expectations. We also understand that choosing colours online can be challenging, as shades may appear differently on screen than in person. We appreciate your comments regarding the cost of the fitting accessories and will share your feedback with the relevant teams. Thank you again for taking the time to share your experience, and we hope you enjoy your VELUX blind.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that the ZZZ 220 maintenance kit was the correct genuine product for your VELUX window, but we're sorry to learn that you felt it did not represent good value for money compared to previous purchases. We also understand your comments regarding the delivery time. VELUX operates several warehouses across Europe to support product availability and distribution. We apologise for any confusion or inconvenience caused.