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Stephen F
6/10
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Blind was damaged and missing parts upon delivery We have to pay and purchase a new one before we get a replacement for the damaged one. The packaging is awful and so is your returns service!
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Raymond T
9/10
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It was easy to find the right blinds, even with the large number of options available. Ordering was painless and delivery was swift. Fitting the blinds was a straightforward DIY job, and the results were great. Very happy.
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pamela h
8/10
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It should be made clearer that older versions may not be suitable for replacement parts ie automatic opening units. Not all roof windows can be reached from the ground.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate you bringing this to our attention. We're sorry to hear that the compatibility requirements for replacement parts, particularly automatic opening units, were not as clear as they should have been. Your comments have been shared with the relevant team for review as we continue to improve our product information and online guidance.
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Gary P
10/10
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Cleverly engineered, well thought out design made retro-fitting powered openers, a dream.
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Virginia S
5/10
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I ordered samples for a blackout blind. I could not order the blind online in one of the colours you sent me. When I rang the exceptionally helpful customer service team they told me the colour was not available in the size window GGL SK01 If I am to order a blind by RAL colour instead I would like a sample before ordering. There is no facility for this. I am not ordering from a laptop screen colour.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your feedback. We're pleased to hear that our Customer Service team was able to assist you and provide helpful information regarding your blind options. We're sorry, however, for the frustration caused when the colour you selected from the samples was not available for your specific window size. We also understand your concerns about ordering based solely on a RAL colour reference without having the opportunity to view a physical sample first. Choosing the right colour is an important part of the purchasing decision, and we appreciate that screen displays may not accurately represent the final product. Your feedback regarding sample availability has been noted and shared with the relevant team for consideration. We are always looking for ways to improve the ordering experience and make it easier for customers to purchase with confidence.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your blind arrived damaged and with missing parts, and we understand how frustrating this experience has been. We also regret that you were dissatisfied with both the packaging and the returns process. We sincerely apologize for the inconvenience caused.