|
pamela h
8/10
|
It should be made clearer that older versions may not be suitable for replacement parts ie automatic opening units. Not all roof windows can be reached from the ground.
|
Gary P
10/10
|
Cleverly engineered, well thought out design made retro-fitting powered openers, a dream.
|
Virginia S
5/10
|
I ordered samples for a blackout blind. I could not order the blind online in one of the colours you sent me. When I rang the exceptionally helpful customer service team they told me the colour was not available in the size window GGL SK01 If I am to order a blind by RAL colour instead I would like a sample before ordering. There is no facility for this. I am not ordering from a laptop screen colour.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your feedback. We're pleased to hear that our Customer Service team was able to assist you and provide helpful information regarding your blind options. We're sorry, however, for the frustration caused when the colour you selected from the samples was not available for your specific window size. We also understand your concerns about ordering based solely on a RAL colour reference without having the opportunity to view a physical sample first. Choosing the right colour is an important part of the purchasing decision, and we appreciate that screen displays may not accurately represent the final product. Your feedback regarding sample availability has been noted and shared with the relevant team for consideration. We are always looking for ways to improve the ordering experience and make it easier for customers to purchase with confidence.
|
Michael T
10/10
|
The diagramatic instructions were very helpful but it would have been very helpful to know the function of the small grey, plastic slider which goes up the side of the blind. I did try to telephone but gave up after 20 minutes waiting. The way the blind clicked onto the existing frame was very clever and the design of the two , screw in ,plastic brackets on the bottom of each corner of the blind was also imaginative and enabled the side parts just to click into place I hope this helps. Yours Michael
|
Jane N
8/10
|
All your items come in plenty of co!ours and designs, which very good just disappointed I had to wait so long for items to be delivered.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you were happy with the wide range of colours. We're sorry, however, that the delivery time did not meet your expectations. We understand that waiting longer than anticipated for an order can be disappointing, and we apologize for any frustration this may have caused.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate you bringing this to our attention. We're sorry to hear that the compatibility requirements for replacement parts, particularly automatic opening units, were not as clear as they should have been. Your comments have been shared with the relevant team for review as we continue to improve our product information and online guidance.