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Janet H
10/10
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It would be helpful if there was a written instruction with the pictures for installation. Otherwise was ezsy to install ourselves. The blind is very nice and does a good job of blocking out the sun, but the first time we shut the Velux window, the roller cover fell off the blind . As the window is 12 foot up on the ceiling it was not easy to work out what had happened. When I rung customer services I waited over 30 minutes in a queue, but when the customer services finally answered, the lady was very helpful and explained how to fix the problem, even talking me through using her link to use my phone camera to see what part had fallen off. She was very informative and polite and helpful. The blind is working well but still worry about shutting the window in case the cover falls again.
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PHILIP O
2/10
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Unfortunately after fitting the unit from ladder 3.3mt high, it failed to work correctly. Then having to follow the help desk instructions removing the side rails to check the cords, it was found to be twisted. A replacement has been ordered and will arrive in about 10 days, so I’ll have again get the ladder out to install again. For the cost of the unit it is disappointing and to then having to wait 10days for a replacement.
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Shirley W
10/10
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I have not yet had the blind fitted as my builder who recommended you is on holiday at the moment, so looking forward to next week when he returns!
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Christopher R
0/10
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Eric S
10/10
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Very pleased with the blind and ease of installation. The order process was straightforward and there was a good range to choose from. What was disappointing however was the lack of secure packaging. The parcel arrived safely in its original box, albeit slightly damaged, though thankfully the contents weren’t damaged. It would have been good to have an additional outer wrapping as protection. It would also act as a deterrent to anyone who was interested in the contents. Very satisfied overall thanks.
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Steven C
10/10
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I ordered 2 blinds for existing VELUX windows. They are well designed and easy to install giving a factory fit appearance. I’m delighted with the service and the product.