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Ross B
10/10
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Extremely helpful technical support, although I did have to wait a long time to be put through, and it was hard to find a number I could call.
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Paul M
1/10
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Delivery was shocking three identical blind's ordered together delivered on three different days and third one was damaged and missing parts. Ever is a joke not what I expected from a company su h as yours
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Alain F
0/10
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No sensible help for setting up... needs to be an easy to find phone number to speak to a human being!!
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David F
9/10
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2 of the side pieces were assembled badly. I had to use a hammer to correct the location of the gear track.
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Wesley C
5/10
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Blinds were left on the doorstep, in full view of passing pedestrians. No outer packaging and the boxes were damaged; The plastic straps used to join two boxes together had cut into them. One blind has visible paint damage. Photo available on request. All told, this was a very poor delivery experience.
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Peter C
10/10
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Only just received and installed product so difficult to say how durable product is but it's doing a good job in significantly reducing heat and glare from hot sun. I'm not a proficient DIY person but even I managed to install it albeit I had to search for an online video on Velux site to compliment instructions that came with package. My Velux window opening extendable pole has a handy hook on the end to control the shutter on blind.
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Christina S
10/10
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Ordering was easy and I phoned Customer Service to check I’d ordered the right motor and parts - they were helpful. The blind and motor came in four separate deliveries but communication was good. However the parcel packaging containing the solar window motor was badly damaged. Luckily nothing had fallen out or was damaged. I found the installation instructions very difficult to follow. Once installed though the solar blind and solar powered window motor work perfectly.