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Virginia S
5/10
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I ordered samples for a blackout blind. I could not order the blind online in one of the colours you sent me. When I rang the exceptionally helpful customer service team they told me the colour was not available in the size window GGL SK01 If I am to order a blind by RAL colour instead I would like a sample before ordering. There is no facility for this. I am not ordering from a laptop screen colour.
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Michael T
10/10
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The diagramatic instructions were very helpful but it would have been very helpful to know the function of the small grey, plastic slider which goes up the side of the blind. I did try to telephone but gave up after 20 minutes waiting. The way the blind clicked onto the existing frame was very clever and the design of the two , screw in ,plastic brackets on the bottom of each corner of the blind was also imaginative and enabled the side parts just to click into place I hope this helps. Yours Michael
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Jane N
8/10
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All your items come in plenty of co!ours and designs, which very good just disappointed I had to wait so long for items to be delivered.
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Michael H
5/10
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Screws provided for aluminium side rails are unnecessarily large gauge so used the smaller five star screws from the previous Velux Blind - unlike the previous blind the new unit does not grip the side brackets tightly when fitting so 3 hands required to fit. Packaging offers no impact protection for side rails.
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Arthur N
10/10
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Following discussion with customer service about the type of replacement blind for my old Velux windows, I ordered two blackout blinds which were delivered promptly. Sadly, one of the packages was damaged and, on opening the box, I found that one of the side frames had been bent. After informing customer service, a new replacement blind was sent without any argument. I have now replaced both blinds and they look absolutely splendid. I am impressed with the service I received and would highly recommend these products.
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Jayne R
10/10
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Your customer service colleagues were first class. Very knowledgeable and helpful so thank you gave me loads of confidence. Nathan and Linda brilliant