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Joe B
2/10
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Mesh and insulation tape different lengths. Sales person said it would be enough for 3 windows. Not enough mesh for 3 windows and spare insulation tape !!
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Charles S
5/10
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misled by website to order wrong type of blind. 2 blinds ordered, one delivered - second arrived 2 days later. forced to employ fitters as result of ordering wrong type, fitters came twice because of poor delivery. wife and I both in our 80s and could do without the stress. the blinds are ok now they have been fitted. if they had clicked into place as advertised all would have been well but they did not and we are fed up. I should say however that everyone to whom I spoke on the telephone was courteous,patient and helpful so far as they were able.
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Louise H
9/10
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For something that is sold as a blackout blind it lets a lot of light in. I removed the rear baffle from the blind I was replacing and fitted that to the new one and that made it much better. I presume this is a cost saving exercise but if I'm looking for a blackout blind I don't expect there to be any light!
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Andy G
10/10
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I normally dread DIY jobs but installing the blind to our existing Velux window could not have been easier from the ordering process by taking the number from the existing window through to the fitment and the absolutely beautiful engineering of the solution. It looks as if it was always part of the Window. Really well done Velux
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josabet v
6/10
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Blind doesn’t rolls back as it should do, it comes out from side guides. Plastic clips on the edges that keep blind within the guides should be closer together. On the replaced Velux blind plastic bits are 10 cm apart, on the newly fitted blind these clips are 22 cm apart, that make the blind to come off the side guides. I am sure I am not the only customer experiencing that issue. I would like to send pictures showing the fault in the design if necessary
Comment by veluxblindsdirect.co.uk:
Thank you for your detailed feedback. We're sorry to hear that the blind is not performing as expected and that it is coming out of the side guides during operation. We would encourage you to contact our customer service team and share the photos you have mentioned, as they will help us better understand the situation and investigate whether there may be an issue with the product or its installation.
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John T
9/10
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This unit was to replace and existing one almost 20 years old in which the blind had stopped retracting. Impressed with the revised design of the new one AND that of the old one when I disassembled it to recycle the various materials. Thank you.
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Sara F
7/10
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Signed for delivery or some delivered where proof is required should be used. These are not cheap items; so leaveing them outside for anyone to steal is not good!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about your concerns regarding the delivery of your order. We understand that VELUX products are a significant investment, and it can be worrying when a parcel is left unattended. We appreciate your comments regarding proof of delivery and signed-for services, as secure delivery is important to us and to our customers. Your feedback will be shared with the relevant teams and delivery partners for review. If you believe your delivery was not handled appropriately or if you have any remaining concerns, please contact our customer service team, who will be happy to assist further.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your experience. We're sorry to hear that the ordering and delivery process caused frustration and stress, particularly as the website led you to purchase an unsuitable blind and the delivery of your order was split across multiple days. That said, we're pleased to hear that the blinds are now fitted and performing satisfactorily, and we especially appreciate your kind comments about our customer service team. Your feedback regarding product selection guidance on our website and the installation experience will be shared with the relevant teams for review.