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Val L
10/10
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The service agent was so very helpful when I had a little problem understanding the paper instructions. He helped facilitate a video call which enabled him to explain clearly what I needed to do. He couldn’t have been more helpful, excellent service.
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Julia M
0/10
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My order confirmation was a document attached to an email without even a message, half of my order arrived two days earlier than expected so I wasn’t i, then the other half hasn’t arrived three weeks later. The instructions had a QR code to scan which led to the VELUX website. Surprisingly enough, I already knew where the VELUX website was because I had bought the blind from there.. what would’ve been helpful would’ve been a link to the actual instructions for the actual item that I had bought. Overall the experience suggested that VELUX is operating on 1990s technology, and I am now faced with the prospect of having to try to work out how to access customer service services to find out if/when I’m going to get the rest of my order
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Guy F
10/10
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The blinds that I ordered were easy to install, despite me having to do the installations of the four blinds up a very high set of step ladders. The pleated insulated blackout blinds do indeed provide excellent protection from the sun and help reduce heat buildup in the room on a hot summer day. So far I am really pleased, and very much hope that they don’t become problematic in any way in the future. It’s early days yet, but so far so good. Thank you!
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Nick B
4/10
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Very slow delivery, I contacted Velux customer service they never bothered to reply!! Tracking and delivery notice non existent!!
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David A
8/10
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I purchased a Venetian style blind and fittings. The blind was supplied by one source. The Fittings came seperately and later from another source, The fitting instructions were not clear. Had to make an equiry to your help desk to ensure I had the right size. The blind is now in place and we are very happy with it.
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Lorraine H
8/10
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I made an enquiry two days ago as a follow on from my purchase but.you have not replied so I still can't open my Velux windows. You sent an email to acknowledge my enquiry which told me you were very busy .I am not impressed, its now 3 days on .