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Nigel C
5/10
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2 blinds were strapped together as one parcel fine. 2 additional tiny plastic clips were packed in a further 2! a4 boxes and sent separately by another means. Total waste of materials and transport costs Should all have been sent as I consignment.
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Gemma M
10/10
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Really easy to install. Good quality product which works well for blocking out the sun during the heatwave! Delivery time was as advertised.
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Debra D
4/10
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Although when I ordered I provided the correct address, Velux then didn't get it correct in there communications to me and didn't provide delivery companies the correct address, which delayed my delivery, as I had to contact Velux, and they didn't update me quick enough. 3 different parcels arrived by different delivery companies, and one delivery contained 4 separate parcels of 4 small items , which would have easily fitted into one of the boxes. Also one of the delivery companies, namely Evri, didn't even tell me an item was out for delivery, the first I knew was a photo of the item at my back door, and I was on holiday. Not a good experience at all.
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Mrs C
8/10
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The leaflet instructions took a while to understand as no written instructions. We got there in the end but not very clear to follow.
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John F
10/10
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Good easy buying experience Helpful guidance online to find correct product Good range of options
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Lesley S
10/10
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Concerned about which product was right for my needs - customer care agent very knowledgeable ensuring I chose the right product. Great service!
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Robert P
7/10
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Boxes of replacement foam and seals etc was badly damaged. Some of the foam strip is unusable
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Philip M
2/10
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Ironic I have received this and not received my full ordered I placed on the 25/06/26. One of two items were delivered on the 03/07/26 I ask the courier at the door and he just shrugged, rang vulex customer service who were friendly and helpful and ordered a replacement (though I had to ring the next day as the order hadn’t actually been confirmed) Anyway was told that replacement would arrive on the 97/07/36 it’s the 11/06/26 and it still hasn’t arrived after speaking to customer service on the 9/07/26 and was told it was in the couriers van and should be delivered by the 5pm on the 09/07/26. Rang customer service on the 10/07/26 and told it looked like it was on the van and it might be delivered by 5pm. And still no blind two weeks after I ordered after four calls to customer service, again who were helpful and understandably not the ones at fault since the courier is pap. A side note the blind that did get delivered looks like it had been kicked around the warehouse as the packaging was damaged and torn (though the blind itself was fine)