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Beverley P
10/10
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Customer service second to none following receipt of of damaged blind fabric. New replacement blind on the way within 2 days, no quibble. The blinds fitted simply, perfectly and look extremely smart. Huge thanks to the customer service lady ( Nicole?) for her efficient but lovely manner too.
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Stephen M
6/10
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Shipping time was far too long from a uk based company. Product itself is brilliant. Easy to fit. Shipping time totally lets the company down
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Jane L
2/10
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The delivery was so late I missed my window to have the blinds installed. Now by the time I get them installed it will a. Be autumn or winter2. If they are broken etc it will be very hard to get a replacement because of the delay between ordering, delivery and fitting.
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Anthony B
10/10
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I don't know about warranty and some of the items were not looked after in transit very well.
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Rosalind S
9/10
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MARK C
2/10
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Ordering blinds for new windows was horrific. Most of the attempts let me enter the model number only to tell me there was no option for the colour I wanted, which didn't seem to exist on the whole. I'm not even sure how I managed to find and order it. Also find it strange that the process for ordering new windows doesn't integrate with ordering blinds? Hoping that after this, and getting the new windows in, we won't need to return to the site. Absolutely not user friendly.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the ordering process difficult to navigate. We understand how disappointing it can be when product options are unclear and ordering takes more effort than expected. We also appreciate your comments regarding the integration between window and blind orders, as well as the overall website experience. Your feedback is valuable and will help us identify areas where we can improve the customer journey.