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Mark M
9/10
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Great product but it was delivered to the wrong address. Thankfully our distant neighbour walked it round to us.
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Martin H
9/10
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With so many products available (we order blinds) I was unsure which one was correct so that made it difficult. However customer services were excellent and took me through the process and ordering was fine
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Elizabeth C
5/10
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Your ordering and purchasing online was easy. When the invoice arrived stating EVRI was the delivery my heart sank. I also said that on the email reply. My two blinds were due on Wednesday last week. At just after 3pm I had an EVRI email saying they couldn’t deliver and they would try again tomorrow. The photo they sent was of a house, I live in a black converted barn, see address! On Thursday there was no delivery and no email explanation. I sent emails to you and EVRI with no response other than you would rely on 72 hours. I had a fitter booked for the Saturday (not easy to do!) and had to cancel. I phoned on Monday as there was a phone number on my second email from you and then I spoke to a delightful lady, Caroline I believe, who was very sympathetic and made my delivery happen on the Monday afternoon. Sadly the cardboard packaging on one was damaged and again my heart sank but fortunately the hole did not damage the contents. I would not order from you again online because of the EVRI delivery company. My blinds however look fantastic, so thank you for them, I am extremely pleased with them.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you found the ordering process easy and that you are happy with the quality of your blinds. However, we are very sorry for the significant issues you encountered with the delivery. This is far from the level of service we aim to provide. While we’re glad that our colleague was able to assist and arrange the successful delivery, your overall experience is not acceptable, and we sincerely apologise for this. Your feedback regarding the courier is taken very seriously and will be shared internally to help improve our delivery process and partner performance moving forward.
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Keith F
9/10
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One of the packages had been stood on , you can see the boot print , this had broke the piece but fortunately I could work round it , may be a bit more care needed
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Lisa T
10/10
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The only criticism I have is the instruction manual I found a YouTube video from a random man that was far more helpful than your videos. But I love the quality and they are in fact easy to. Install with better instructions!
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Stephen R
8/10
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You didn't not mention that the blind rails were GLUED to the framework.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that this was not clearly communicated. Your comment is very important, and we will share it with our product and documentation teams to help ensure such details are clearly highlighted in the future.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re delighted to hear that you are happy with the quality of the product and found it easy to install.