|
MARK C
2/10
|
Ordering blinds for new windows was horrific. Most of the attempts let me enter the model number only to tell me there was no option for the colour I wanted, which didn't seem to exist on the whole. I'm not even sure how I managed to find and order it. Also find it strange that the process for ordering new windows doesn't integrate with ordering blinds? Hoping that after this, and getting the new windows in, we won't need to return to the site. Absolutely not user friendly.
|
Kay S
10/10
|
Quick delivery, product as expected, fitting instructions and method all very easy to use.
|
Eric T
10/10
|
The blackout blinds work well , they were easy to install. We ordered online and they were delivered when quoted. From start to finish an easy process.
|
Simon M
3/10
|
I had to wait over a month and a half for my order. I ordered on the 7th July and it didn't arrive until last week! I ordered in plenty of time so my daughter could move into her new bedroom... that was ruined without having the blackout blind. So very disappointed with the delays. I understand the reasons (loads of orders and being behind at the French manufacturing site) but this was not stated before I ordered and it didn't make the delay easier for me as a customer. No offer of a goodwill gesture either!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry for the significant delay in receiving your order and understand how disappointing this must have been, especially when you had planned ahead for your daughter's move into her new bedroom. While unforeseen production delays impacted delivery times, we appreciate that this does not lessen the inconvenience caused. We sincerely apologize for the frustration experienced and thank you for your patience throughout the process.
|
Angus M
1/10
|
The problem does not lie with your company it lies with Evri. They are useless. They lost the package then after 11 days found it again. Your customer service was excellent in sorting the problem out. In future use a more reliable delivery service.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delivery issues you experienced, particularly the delay caused by the parcel being misplaced. We understand how frustrating that must have been. That said, we're pleased to hear that our customer service team was able to assist and help resolve the situation. We appreciate your comments regarding the courier service and will ensure this feedback is shared with the relevant teams. Thank you for your patience and understanding.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the ordering process difficult to navigate. We understand how disappointing it can be when product options are unclear and ordering takes more effort than expected. We also appreciate your comments regarding the integration between window and blind orders, as well as the overall website experience. Your feedback is valuable and will help us identify areas where we can improve the customer journey.