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Lynn M
8/10
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Hi, I did receive an email re my faulty blind. Just couldn’t understand why email was in German!!!
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Veronica P
5/10
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Having received a survey after receiving the product, I find this insulting as not received the product yet! Had one fitted to my old wooden window which made me purchase one for new window as the old one was faultless.
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Vicky M
10/10
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The software to go with the VELUX window is complicated to access and install. When it works, it's an incredible product - literally I I've started using voice assist (Siri) now that I've installed the software and app and am getting more out of my windows and kitchen extension than ever before. If I may suggest: look at user experiences like signing into Netflix on a smart phone - it's one or two clicks. This process needs a human centred design like that - that's the bar we are used to. The delivery was a day later than promised - worth following up with delivery partners on this.
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Phil H
10/10
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Installation and instructions easy to follow. Screw driver provided for special headed screws.
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Gyongyi Z
7/10
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I had a very scary experience about the delivery. I received an email that I need to be at home at 19 june. The package arrived at 16th June, but nobody texted me or called me. When it was 9 p.m at 19th June, I start to look after. I was shocked when I saw, there was written, my package was delivered. The deliver lied when he wrote, that he called me and I was aprooved him to collect the package myself. Nobody called me, nobody texed me about it. It's more convenient for them to place the pack at the post-office directly, then to find a location. Not was this the biggest problem. It was, that I didn't know where was exactly my package, because not was written there the adress of the post office. I didn't know if there is a collect office of GLS in my town or I need to go to the normal Post office. It was 9p.m, when I realized what was happened. I was scared, I lost a lot of money. Next day I went to the normal post office and I found it there. But was very scary. Was so hard to write a message to me : go to the post office, your package is there? So: the blinds are very nice, I am happy to have them, but the delivery is scary.
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve, and we would be happy to investigate the matter further if needed.
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John H
8/10
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Excellent product and great AR instructions Very poor delivery service. Item told would be delivered on 25th June and arrived while we were on holiday before the 20th Not even informed
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
Comment by veluxblindsdirect.co.uk:
Please accept our apologies for the confusion regarding the Customer Satisfaction email you had received in German - during this time we had an IT system issue where these were being automatically sent to our customers in German. Should you have any further questions, please do not hesitate to contact us!