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Barbara B
8/10
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I ordered a blackout blind to replace one installed in 2010. The new one is not as easy to open and close as previous one and is not as effective in excluding light.
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Amanda S
10/10
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It was great to speak to a pleasant helpful person who knew exactly what they were talking about. Short wait time for connection is also a bonus.
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Chris G
5/10
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The blinds were well packed and the online shop works well, but going against modern shops like Amazon it felt like a really long time to receive the blinds.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you found the blinds well packed and the online shop easy to use. We’re sorry, however, that the delivery time felt longer than expected. We appreciate your comments and will take them into account as we continue working to improve our service and delivery experience for our customers.
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Imran H
5/10
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Really poor design quality. The blind if you pull up directly from the middle tends to gather from the sides and gets tangled up . £180 every 3 years is rubbish quality. I have two young daughters 12 and 13 and the blinds are not robust . Poor quality
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you’ve encountered with the blind, particularly regarding its operation and durability, as this is certainly not the standard we aim to provide. The concern you describe with the blind gathering unevenly is not expected behaviour, and we would like the opportunity to look into this for you. Please contact our Customer Service team, as they will be happy to assist, check whether the product is functioning correctly.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the replacement blackout blind has not met your expectations in terms of ease of operation. Over time, designs and materials can change, but this should not result in a poorer experience. We would encourage you to contact our Customer Service team, as they would be happy to review this with you and offer support or possible solutions.