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Michael J
0/10
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Can't comment n the product as still waiting for delivery, gone past the stated date, unable to contact the agent (TNT) and subsequently delayed. Had taken time off work to fit, but no blinds!!! Please use an agent that communicates known delays to customers.
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Neill W
10/10
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I called Customer Service with some Product questions, answered quickly and were very competent, so that was a great help
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Janice G
8/10
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Great quality, relatively easy to fit.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear that you’re happy with the quality and found the product relatively easy to install.
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Lynda B
10/10
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We bought 2 blinds, one of which was faulty. The issue was dealt with and resolved very quickly . I cannot praise the customer service highly enough .
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Althe C
10/10
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Customer care are so professional, replied to my requests, assisted promptly. I have never experience such speed in replying to my email and assistance to my needs. Overall I am very happy Well done Customer Care Team. Videos are all so informative and simple to understand.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We were sorry to hear of the issue you have encountered with the delivery of your VELUX products. Regrettably, you were unavailable when I have attempted to call you today. Therefore, I have sent you an email and would appreciate if you could contact us on the details provided in the email to discuss this further. We sincerely apologise for any inconvenience this has caused.