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Liz B
9/10
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The installation instructions could be improved, not that easy to follow We had to change brackets type to make sure the windows could still close with blinds in place, should have been A but we had to use B Now they’re installed they really make a massive difference to the room temperature
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Matthew B
2/10
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I ordered 4x blinds for my VELUX windows, the order process was easy (including the potentially complicated step of making sure I got the right size), but the step between ordering and the products being dispatched and delivered has been chaotic. After a lengthy wait I received 3x of my blinds, all at the same time on the same day from the same courier but had so many emails from the courier (Evri) it was impossible to work out what was happening. I called your customer service team to ask about the missing 1x blind about which I had had no communication at all, and was assured it is on its way, but a week later I still don’t have the fourth blind. You have a brilliant product, the website is great, the scottish lady I spoke with in customer services was brilliant - but it all comes to nothing if I don’t get what I’ve paid for.
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Liz H
0/10
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Awful delays. Still not delivered 2 days after promised (following long delay due to lack of materials)
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David S
1/10
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Customer service - awful, I questioned the delay in shipping and while the reply had a lot of words in, it didn't actually tell me anything. Shipping / delivery was even worse, Evri abandoned my parcels by the side of a busy road half a mile from my house! Altogether a very disappointing experience.
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Simon B
10/10
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From the time I placed the order to the time it arrived was quite a long time. I presume this is because each item is individually made. Overall I was very impressed with the product and the service.
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Jennifer A
1/10
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We waited weeks for the delivery, the information on delivery time was inaccurate and then the wrong product was delivered - ie electric not solar blind but in a box marked solar, so we only realised when it was installed and couldn't understand why it didn't work. We are still awaiting the replacement. So in total many weeks wasted. You've asked for my feefback and I'm still waiting for the correct product. Very dissatisfied.