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Martyn C
10/10
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Delivery was earlier than expected. Once I understood the fitting instructions the blinds were easy to install when following in order. Nice quality and ingenious how they install.
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Antonio P
0/10
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I ordered 2 blinds, but tracking showed they'd arrive after I left on travel. The main support lines were unanswered for days, so I called the Dublin number. An agent promised to recall the order and process a refund within 15 days. Despite this promise, Velux processed payment, issued an invoice, and Royal Mail attempted delivery. Since I am away until Nov 24th (as I explicitly told the agent), I was forced by Royal Mail to reschedule the delivery. The 9th of November was the latest available slot I could choose, so I selected it hoping I can continuously reschedule it until I get back home—because the return request was clearly never processed. Communication across your support and delivery channels has been extremely confusing and frustrating.
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Kelly H
10/10
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VELUX products do cost more but this is one of those times when you know where the extra money is going. Such good quality products and excellent customer service. It makes me choose to spend the extra because it adds real value.
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Michael H
9/10
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The Velux side of this operation was very good but the delivery by Royal Mail/Parcelforce was awful. A great pity. It was dispatched on 14th & arrived on 21st. I waited 5 hours on 20th Oct & 3 hours on 21st. I have now installed it. Easy except the fiddly business of stretching the side cords of the blind & fitting tiny L-shaped bit into bottom corners. Nice action though! (It's a pleated blind.)
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Amanda J
0/10
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Useless delivery and tracking service. Product didn’t arrive on time was told it had been delivered it hadn’t. Communication awful Customer service unreliable information and still no Blind yet !!!
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Alan S
10/10
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It was very straightforward to swop out with an older broken one The whole blind and brackets were different but that was still easy enough to fit Colour still matched the other older ones I tried re threading the old one which was very tricky but didn’t last long. For the cost of a new one it wasn’t worth the hassle
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We regret the less-than-ideal service you experienced with your VELUX order. Following a detailed review of your order, we have responded to you directly with the relevant updates and kindly ask that you contact us so we may discuss this matter further. Regarding the couriers, your feedback is extremely valuable in helping us improve our services. I have therefore shared your comments with the relevant teams for their review.