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Joanne W
7/10
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I ordered 6 small items.. all the same, all at the same time & same order.. to allow opening of the 6 blinds I'd previously purchased.. & each small item was packed into its own huge box for delivery. Waste of packaging & filled my recycling bin unnecessarily As the courier is paid by the parcel, she was happy, but was dumbfounded at the excessive packing used for such small items
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Belinda K
9/10
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Very easy to place order and excellent delivery service. My only negative comment would be to have a better video on how to install the blind, the video doesn't cater for a complete novice (like me) so it took me a few hours to put up!
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Paul O
10/10
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the blinds were easy to install once the instructions are followed and pairing both blinds with one remote one of my blinds have a little gap it the top followed the instructions on how to move it up but still stays the same
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Sunil P
8/10
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No proper video to show how to remove broken velux blind. The blind I purchased had poor instructions. The Velux blind app recommended to help with install was just a sales pitch and did not offer anything extra. Velux youtube videos were pathetic and for mostly older blinds. Luckily someone else had put up a good video showing install but you should have done it. Why are you using nylon strings in blinds instead of steel ones. VELUX Blinds are designed to fail when string becomes frayed or broken.
Comment by veluxblindsdirect.co.uk:
Thank you for your detailed feedback. We're sorry to hear that the support materials and installation guidance did not meet your expectations. We understand how frustrating it can be when installation instructions are unclear, especially when replacing an existing blind. Your comments regarding are greatly appreciated and will be shared with the relevant teams for review. We also appreciate your feedback regarding the blind cord materials and product durability. Customer insights like yours are invaluable in helping us improve both our products and the overall customer experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the packaging did not meet your expectations. We understand your concerns regarding the number of parcels and the amount of packaging used for your order. Your comments about packaging efficiency and sustainability are valuable, and we will share them with the relevant teams as we continuously look for ways to improve our delivery and packaging processes. We appreciate you taking the time to highlight this issue.