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Jo C
10/10
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Easy to order the correct product as details were given to identify the correct size needed. Delivery - we were kept informed and products arrived in good condition. Installation very easy with clear instructions. Looks great.
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Steve M
7/10
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I was initially on the main velux website and finding the correct blind was very confusing. I then spoke to the customer service department and the lady I spoke to was extremely friendly and helpful. She told me to come off the main site and go onto the blinds direct site , she talked me through the process of finding the blind that I required. I had previously ordered the wrong blind , and without her very helpful assistance, I would have ordered the wrong blind again. The main Velux site is very confusing.
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David P
9/10
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Website states 21 working days before you receive item,but came so much earlier.Normally a good thing but we were away soon after ordering and we were informed it was going to be delivered during that time so was frantically trying to delay order to no avail.
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Denva M
1/10
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the address that was provided was written incorrectly on the delivery package! apparently is not clear so the package is going back and forth -I STILL DONT KNOW WHERE IT IS
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry for the concern and confusion caused by the delivery issue. I’m glad to see that your parcel has now been successfully delivered, and I hope it arrived safely. We sincerely apologise for the trouble you experienced along the way.
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Donald C
5/10
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The new ones don’t seem made as good as the first ones I ever bought About 10 years ago, The new ones seem pretty flimsy , not very good quality, Not impressed at all will not be recommending them to my friends and family. They seem to be a cheaper version of the ones I’ve had before. Really pure quality.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your feedback. We’re truly sorry to hear that you’re disappointed with the quality of your recent purchase. We always aim to provide products that meet or exceed the expectations of our customers, and it’s concerning to hear that the blinds did not compare favorably to your previous purchase. We value your input and will pass it along to our team as we continuously strive to improve. If there’s anything we can do to assist or address your concerns further, please don’t hesitate to get in touch with our customer service team.
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Rod M
7/10
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I ordered a blind for a ggl 8 window. However I had to purchase a ggl uk8 blind. The rails were 50mm longer than the window frame and I had to cut to fit. I also had to alter the blind string which was a hit and miss affair.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the difficulties you encountered with fitting the blind to your GGL 8 window. If you'd like further assistance or have any questions, please don’t hesitate to contact our customer service team.
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Ian G
6/10
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Disappointed with how blind sits onto Velux window frame, allows in light through a thin crack, defeats the object of blackout blinds.
Comment by veluxblindsdirect.co.uk:
We appreciate your comment and regret that your experience with the product was not a positive one. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.
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Stephen D
8/10
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The blind is almost transparent compared to the previous orange one we got from you in 2020. Was disappointed not to be able to order the same colour. The price had gone up a fair wee bit since 2020
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the blind you received did not meet your expectations in comparison to your previous purchase. We understand how important it can be to find the perfect color and we regret that the option you wanted was unavailable. Regarding pricing, we do everything we can to offer competitive rates, though occasional increases can occur due to changing material and production costs.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that navigating the main Velux website was confusing, but we’re so pleased to hear that our customer service team was able to assist you. Our goal is always to make your shopping experience as smooth as possible, and we’re glad the representative could guide you to the Blinds Direct site and help you find the correct blind.