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Jayne C
10/10
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Great to have sizes on window and an easily navigated website for ordering. Great service and lovely product.
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Alison R
10/10
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It was easier than I expected to find the blind, given our window was installed pre-2014. Thank you.
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Shelagh M
10/10
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Very impressed with the design and prompt delivery. Although the instructions on paper were clear, we still checked out a U Tube video to make sure we did it right!!
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Stephen L
0/10
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My parcel has been missing for a week, on contacting yourselves I have not heard anything. Like you don’t care, I’m £50 out of pocket it’s hot and can’t open my windows. I understand things go missing but no communication.
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Garry C
8/10
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Fitting instructions were very vague and not particulary useful. Took ages to work out how to fit. Video on website didn't work so no help either. Do not use Evri to deliver, they are useless! They have on file to deliver to safe place (enclosed porch). They didn't ring bell or knock n door. ITems were left out in the raod at the top of our drive, where anyone walking past could have stolen them!
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Steve H
8/10
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Very good product - easy to install Bit annoying that I could have purchased it crom Amazon for almost half the price
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BarbaraH R
9/10
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Your chosen delivery company provides a very poor service. In January, despite the fact that I was at home, they didn’t ring my bell and left the package outside the front door of the block of flats where I live. The package could have been stolen or ruined had it been raining. When I complained they kept referring me back to yourselves when it was obviously their responsibility. On this most recent occasion in late June the outer box was torn which could easily have allowed the pack of screws etc to be lost in the delivery vehicle. Again the driver didn’t ring my doorbell despite the fact that I was in. You should use a much better delivery company.
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Mark H
8/10
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Installation is relatively straightforward. But sliding the side rails into the blind assembly can awkward to ensure it is correctly sitting into the shiny metal in the corner which is too easy not to engage in the side bar properly and not immediately apparent. Also pushing the blind onto the window it did not hold firmly enough onto the side retainers and fell out. This maybe an issue with windows in place for some years and the plastic has slightly shrunk due to heat? In any case more warning about these two potential issues should be given in the installation instructions
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you found the installation relatively straightforward overall. We appreciate you taking the time to provide such detailed comments regarding the fitting process. We've shared your feedback with the relevant team for review as we continue to improve our installation guidance and customer experience. Thank you again for your constructive feedback and for helping us identify areas where we can improve.