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Shane I
9/10
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I found the fitting instructions very basic and not that useful, thankfully I was in the carpentry trade for years and worked it out.A novice would definately struggle to understand. Overall I am pleased with the product quality and how easy it operates. The window ID codes are genious in choosing the correct product match, as the blinds were bought several years after the windeows were installed.
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Ernie R
10/10
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The lastc2 i didnt use so not commented, the item is great and is oporating perfectly
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David L
10/10
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Installation instructions not detailed enough. Diagrams lack sufficient detail and are difficult to decipher. Found an excellent instructional video on YouTube.
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Pauline A
8/10
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I had the duo fitted when purchased original velux window. I live alone am very careful but it became faulty, I admit after 4 years. Firstly the pleated blind which i had to disconnect when one of the cables became detached then the other so removed whole thing. Have replaced with single black out which has yet to be fitted. Last summer I had the external sun blind fitted which was extremely effective.
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Carol B
10/10
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Easy to navigate website and find exactly what I needed unfortunately the only issue I had was in ordering samples, they didn’t arrive however when I sent an email explaining that I hadn’t received them, you promptly reordered them and sent them to me and I received the second lot of samples in a few days helping me choose the colour that best suited my room. Ordering the blind online was easy and the blind was delivered in under a week again a reasonable amount of time from the order to receiving the item.
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Graham C
8/10
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The instructions are not intuitive . The link between the video instructions and the written instructions are not immediately obvious . Once the parts are correctly located in the frame of the window it is straightforward to fit it.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product instructions did not meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Katherine C
10/10
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Everything was great - and easy - except the delivery. I think I’d actively avoid any supplier using Evri now - they’re utterly incompetent and simply don’t care. I have my parcel now but pictures of “my blind” being delivered to other people’s homes really confused things - I was trying to track it down with neighbours. I’ve no idea what those pics were though as my blind was delivered another time (and was not in the pictures). They’re a joke but the Velux end of the process was great!
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G C
0/10
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Goods still not received. Change from Evri. Unreliable and poor service
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Please accept my deepest apologies for the delay caused on your order. As per our previous conversation, I have raised a replacement wall switch for delivery estimated 09th February 2026. I have passed on your feedback to the relevant team in order to help improve our customer experience.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. I’m sorry to hear that the duo blind became faulty after several years of use, especially as you’ve taken great care with it. I’m glad to hear that your external sun blind has been working effectively, and I hope your new blackout blind serves you just as well once installed. If you need any assistance with fitting it or have any questions, please don’t hesitate to reach out.