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Kirsty C
10/10
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Delivery was quite poor, took three attempts to get to us, but it’s was due to the delivery label being cropped and the delivery address not being super clear. The package was damaged and completely open on one end when arrived, luckily not damaged or any parts missing. Just think that the delivery could have been better. Website was great and the customer support people that I spoke to about the delivery were great. It’s was easy to install with the instructions and the overall quality is very good.
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JANET R
8/10
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I wanted pleated blind but the model i needed didnt have them. Also colours not seen properly.
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Martyn C
10/10
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Delivery was earlier than expected. Once I understood the fitting instructions the blinds were easy to install when following in order. Nice quality and ingenious how they install.
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Antonio P
0/10
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I ordered 2 blinds, but tracking showed they'd arrive after I left on travel. The main support lines were unanswered for days, so I called the Dublin number. An agent promised to recall the order and process a refund within 15 days. Despite this promise, Velux processed payment, issued an invoice, and Royal Mail attempted delivery. Since I am away until Nov 24th (as I explicitly told the agent), I was forced by Royal Mail to reschedule the delivery. The 9th of November was the latest available slot I could choose, so I selected it hoping I can continuously reschedule it until I get back home—because the return request was clearly never processed. Communication across your support and delivery channels has been extremely confusing and frustrating.
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Kelly H
10/10
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VELUX products do cost more but this is one of those times when you know where the extra money is going. Such good quality products and excellent customer service. It makes me choose to spend the extra because it adds real value.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the blind style you wanted was not available for your window model. We also appreciate your comments regarding the colour representation, as choosing a blind based on online images can be difficult if the shades do not appear accurately. Your feedback will be shared with the relevant teams for review. If you're considering future purchases, we would recommend contacting our customer service team for advice on suitable alternatives and available colour samples where applicable.