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Gary J
10/10
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Fantastic customer service and support! Thank you so much. A superior product and superior customer support.
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Karla L
10/10
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The blind is excellent but the fitting instructions were less than clear. We had to watch YouTube videos to understand what the instructions meant. Otherwise great.
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Kim k
10/10
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Fantastic product, ordering very simple just got the code from the product and your website took me to the exact blind I needed. Flawless ! Easy to fit can’t fault this product
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Kevin M
8/10
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Got the kit to service my windows and inside was the little pictogram sheet that is supposed to show you how to do it, it is very poorly thought out, would it hurt to put a few words on the sheet? My old windows bear very little resemblance to the silly little pictures.
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Richard D
10/10
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I have just fitted a blackout blind and flyscreen. They are both beautifully designed and look superb. The installation videos were helpful, but would be much better with a voice-over, giving some tips/explanation. The blackout blind was super-simple to install and took just a few minutes. The flyscreen, took longer to install than the suggested 30 minutes when having to drill in to masonry, but was still easy enough. A marking at the centre point of the top/back of the cassette would be useful to help line up with the centre of the hanging plate. Similarly a marking on the centre of the bottom rail would be helpful. Overall, I am delighted with the result.
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Sourav B
0/10
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Had issues installing blinds, installation guide leaflet is of extremely poor quality, pics are not clear with no verbal support. Called CS, long wait, no answer. Sent email, after 3 days, still mo response except we are very busy, etc, etc. Overall awful customer service.
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Phil A
6/10
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I was disappointed to see 'puckering' of the material along the line of the right guide rail. I hope it will stretch out over time. The installation was straightforward and the product accurately engineered (except perhaps the insertion of the roller material)
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the instructions included in the maintenance kit were difficult to follow. We understand that the pictogram guide may not provide enough detail. Your comments about the lack of written instructions are appreciated, and we will pass this feedback on to the relevant team for review. We appreciate you taking the time to share your experience, as feedback like this helps us identify areas where we can improve our products and supporting documentation.