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Andrew g
8/10
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Installation instructions were too simplified and lacked detail. I had to go online and watch a video to work it out. Other than that - all good and relatively easy to fix once I'd worked it out.
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Susan B
9/10
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The instructions were quite difficult to follow with insufficient detail. My husband went onto 'You Tube' to find out exactly how to fit it. It looks very nice now it's up
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John G
8/10
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Had difficulty fitting the right side bar. In the end found the black wheel cog track was too high and had to be pushed down to allow the bar to fit properly. This took a bit of time due to the position of the window. The product otherwise is as I hoped for.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you experienced some difficulty fitting the right side bar and apologise for the inconvenience this caused. We understand how challenging installation can be, particularly when working in a difficult-to-access window position. We appreciate you sharing the details of how you resolved the issue, as this kind of feedback is very valuable. We’re pleased to hear that, aside from the installation challenge, the product has met your expectations and is performing as hoped.
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S J
3/10
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Product delivered was faulty. Replacement process unclear and not yet resolved.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the product you received was faulty and that the replacement process has not been clear or resolved to your satisfaction. We understand how frustrating this must be and apologise for the inconvenience caused. If you have not already done so, please contact our customer service team and they will be happy to review the status of your case and assist you further.
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Nick R
1/10
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I did not receive all of the items that I purchased. I received no reply to my email to customer services
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you did not initially receive all of the items from your order and that you were unable to obtain a response to your email. Since your review, we understand that you have spoken with our customer services team, who advised that your order had unfortunately been split in transit. You were asked to allow 48 working hours from Friday for the remaining items to arrive. If they have not been received within this timeframe, you have been advised to contact us again so that we can investigate this further. We apologise for the inconvenience caused and appreciate your patience while this is resolved.
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Douglas C
9/10
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Products arrived 2 days earlier than advised which was fortunate as I was at home to receive them.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the installation instructions did not provide enough detail and that you needed to look online for additional guidance. We’re pleased to hear that, once you had worked it out, the blind was relatively easy to fit and that you are otherwise happy with the product.