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David C
10/10
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The delivery time of 2 weeks was excessive. I would have expected it to be much quicker than it was.
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Pippa S
10/10
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One of the blinds arrived broken due to rough handling during delivery but a replacement was arranged very quickly and efficiently, thank you
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Peter E
10/10
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The Webb site was easy to use the blinds were as described and fitted easily Overall very satisfied and would recommend
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Michael K
10/10
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Minor point really, but the instruction manuals aren't 100% clear when only using picture references. I appreciate the objective is to eliminate multiple language reprints. May I suggest that you revise the sequencing of the pictures and show to customers what the look or function should be once the task is completed.
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Nicholas H
10/10
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We only ordered a free sample for blind colour matching. But we were very happy with the service we received
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you’ve found the ordering process and mobile app setup difficult, and that the app is not recognising both of your solar VELUX skylights. This is certainly not the user experience we aim to provide. Your feedback about the app has been noted and shared with our team. We’d very much like the opportunity to assist you directly and help resolve the connectivity issue. Please contact our customer support team.