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Doug L
10/10
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The written guide to installation was pretty minimal. There are lots of guides on YouTube but the blind design has been updated so many are no longer accurate
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Nick O
0/10
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We still not received our parcel and on tracking it says nobody was home which is not correct
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Stephen F
6/10
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Blind was damaged and missing parts upon delivery We have to pay and purchase a new one before we get a replacement for the damaged one. The packaging is awful and so is your returns service!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your blind arrived damaged and with missing parts, and we understand how frustrating this experience has been. We also regret that you were dissatisfied with both the packaging and the returns process. We sincerely apologize for the inconvenience caused.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the delivery issue and understand your concern after seeing the tracking update state that nobody was home when, as you explained, no delivery attempt was made. Following your conversation with our Customer Service team, we’re pleased that a new delivery date has now been arranged at a time that is convenient for you. We apologise for any inconvenience caused by the inaccurate tracking information.