|
Steven B
9/10
|
The free app control is most welcome. It works well and has the functionality that you need, a big step up from the remote control operation.
|
Jill E
10/10
|
Controllers were old and became temperamental. Emailed customer service and they suggested 3 options. I chose to buy an App. Arrived quickly. Very happy although more detailed setup instructions would have been helpful. Managed with the help of Google Gemini.
|
Martin R
10/10
|
I love the fact that I just had to enter the code from my existing window and that gave the website all the information it needed to ensure my replacement blind fitted. I also liked the configuration options - we chose white side rails to blend in better this time. I will literally never consider any other brand when choosing roof lights.
|
Haydn J
9/10
|
The only issue was that the mounting brackets we ordered arrived separately and later than the blind. I don’t know if this was deliberate or an error. It would have made sense for both to have been delivered at the same time.
|
Suzie P
8/10
|
You didn’t send me all the colour samples I requested - 1 was incorrect. But it didn’t change anything
|
Peter G
3/10
|
recently ordered blind supports, your online shop page metions blind support fittings (plural) but infact fails to specify that if ordered you do not get a pair but a single unit, whiich is of no use what so ever so now have to order another one and wait a further two week before recieving it.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the confusion regarding the blind support fittings. We appreciate your comments about the product description, as clearer information on whether the item is supplied individually or as a pair would help customers make informed purchasing decisions. Your feedback will be shared with the relevant team for review.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the sample pack did not include all of the colours you requested. We're pleased to know that this did not affect your final decision, but we appreciate you bringing the issue to our attention. If you would like to receive the correct sample, please contact our customer service team, who will be happy to assist you.