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Hilary A
7/10
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I have no idea why it took so long to get the blind. I bought it as a christmas present in good time but the time from order to receipt was ridiculous
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CAROLINE B
1/10
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Yes I thought these blinds 15 years ago and they fitted perfectly and lasted all.this time. These new blinds don't fit properly and don't roll up and down well. Very disappointed I bought the black out blinds. I would like a reply.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Your satisfaction is important to us, and we'd appreciate the opportunity to make things right—please contact our team for further support.
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Barney L
0/10
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The product has not arrived. No information has been provided on delivery and timescales
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry for any confusion caused regarding delivery updates. We’ve since confirmed that your order has been successfully delivered and received, and we’re pleased to hear that you’re now happy with it.
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Ste S
8/10
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The ordering was very easy, but it was a real shame that the package was badly damaged, and had been repaired with tape, I assume by the delivery company, Royal Mail, and really was not looked after. Luckily, the actual blind itself appeared unscathed and it was fitted and operated correctly. I suppose this is the risk of having items delivered just before Christmas.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m happy to hear the ordering process was easy and that the blind itself arrived in good condition. I’m really sorry, though, that the package was damaged on arrival. That’s not the experience we want for our customers, even during the busy Christmas period.
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Marc H
0/10
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Tried to install over the Christmas holiday and there are parts missing. Wasn't sent the brackets or the screws. Also, the plastic clips that keep the string together during installing has been replaced with cardboard. I tried attaching the blind and the carboard unravelled along with the string. I understand this is probably some EU recycling issue but the cardboard isn't very good. Overall really poor experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about your experience. Missing brackets and screws are very frustrating, especially when you planned to install the blind over the holidays. We also apologise for the trouble caused by the cardboard clips — they clearly didn’t hold up as intended. Your feedback is important to us, and we're continually working to improve our service. If you need replacement parts or further assistance, our customer service team is ready to help.
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Michael B
8/10
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Expensive delivery for such a tiny part
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. I’m sorry to hear that the delivery cost felt high for such a small part. Unfortunately, courier fees are often fixed regardless of parcel size, but we understand how this can be disappointing.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. we're really sorry to hear your blind arrived much later than expected — especially when it was meant to be a Christmas gift. We understand how frustrating long lead times can be, and this isn’t the experience we want for our customers. Your feedback is important to us, and we're continually working to improve our service.