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Darren S
2/10
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The blind took a very long time to arrive & when it did the item was damaged, I assume in transit. Still waiting for a replacement!
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Nia H
10/10
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Courier made no attempt to inform me that item had been left despite my being at home. Item just left outside our side door.
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ANGUS M
7/10
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The window electric blind is ok and reduces radiation heat from the sun. However the picture booklet instructions are inadequate. It was not apparent that the electric velux cable for the blind is stowed out of sight. It only became apparent how to find and connect it after watching an independent YouTube video. Once connected it was a struggle to get the remote to work. It required a lot of resetting. Still not sure how it eventually worked. Both blinds have wrinkles down one side. Hopefully these will disappear over time.
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Ray C
8/10
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When I first phoned Velux to make an enquiry regarding an anti heat blind, the advisor guided me through the website to the exact page and product that I needed. I was told that there would probably be a 3-week wait. The blind arrived only one day overdue but the delivery history from GLS was ridiculous as it went from France to Germany to the UK and back to France so how it made it to the final destination is a miracle. Despite this, the blind is superb and took no more the 10 minutes to install. Ray C
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H L
9/10
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The installation guide unfortunately was not as clear as it could be ? You have to put one side of the blind in then push the other side in for it to click , in the diagram it looks like you have to put the blind in at both ends at the same time ? We had so much hassle and being 2.5 meters high it was not straightforward as working from ground level .
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David G
4/10
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Ordered 5 different blinds. These were delivered in 3 different deliveries. We were told that there would be a delay in the delivery and as we were moving house we provided a different address that would only work for two days and contacted customer services with a third address for any deliveries after 5th August. One item came earlier than advised to our old address ( fine ) a second delivery arrived on time at the second address ( great) but the third delivery also went to the second address when it should have gone to the third address ! All this has been a lot of trouble as when we placed the order it was advised as being avaliable before we moved. Now we have a four hour return journey to make to collect the third package from a very elderly couple who shouldn't have been involved.