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Alison S
2/10
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We live in a street called Rivar Place in Cambridge. It shares a postcode with a street called Sleaford Street. Your website WOULD NOT LET ME give you the correct address. It would only register Sleaford Street in its dropdown set of addresses. Then EVRI, although I contacetd them three times and they assured me their courier would deliver to our correct street, failed to do this, and still delivered it to the wrong address. Lucky I have a nice neighbour. it's the only reason your blind arrived safely with us.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the difficulties you experienced with both the address selection on our website and the delivery of your order. While we’re relieved that your blind ultimately reached you safely thanks to the kindness of your neighbour, this is clearly not the standard of service we aim to provide. Your comments regarding both the website address lookup and the delivery experience are extremely valuable and will be shared with the relevant teams for review. Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
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Paul H
7/10
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I tried to find a VELUX approved installer through the web site. You identified 3 different installers in my area and contacted each in turn but I received no response from any of them at all. Very disappointing. As a result, I decided to have a go at it myself - getting the remote control to work for two windows and installing blinds in two more. With the help on the web site I was able to do this and so all is well. Quality of blinds purchased excellent. Very clever design allowing someone with modest DIY skill to do it.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your experience. We're sorry to hear that the approved installers identified in your area did not respond to your enquiries. That said, we're pleased to hear that the support materials available on our website helped you successfully set up the remote controls for your windows and install the blinds yourself. It's especially rewarding to know that you found the installation process manageable with modest DIY skills and that you are happy with the quality and clever design of the blinds. Thank you for choosing VELUX, and we're delighted that, in the end, all is well and that you're enjoying your products.
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Paul T
9/10
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The package was damaged and fitting was missing. I phoned the office and had to wait for 20 minutes for it to answer. Once I spoke to a representative the problem was resolved in a very professional way and an order was placed for the missing items. I will have to wait for around a week for delivery.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the blind is not operating as smoothly as you expected. We understand that smooth and effortless operation is an important part of enjoying your VELUX blind, so it's disappointing to learn that this has not been your experience. If the issue persists, we would encourage you to contact our customer service team, who will be happy to review the situation and provide assistance.