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Antonio P
0/10
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I ordered 2 blinds, but tracking showed they'd arrive after I left on travel. The main support lines were unanswered for days, so I called the Dublin number. An agent promised to recall the order and process a refund within 15 days. Despite this promise, Velux processed payment, issued an invoice, and Royal Mail attempted delivery. Since I am away until Nov 24th (as I explicitly told the agent), I was forced by Royal Mail to reschedule the delivery. The 9th of November was the latest available slot I could choose, so I selected it hoping I can continuously reschedule it until I get back home—because the return request was clearly never processed. Communication across your support and delivery channels has been extremely confusing and frustrating.
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Kelly H
10/10
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VELUX products do cost more but this is one of those times when you know where the extra money is going. Such good quality products and excellent customer service. It makes me choose to spend the extra because it adds real value.
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Michael H
9/10
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The Velux side of this operation was very good but the delivery by Royal Mail/Parcelforce was awful. A great pity. It was dispatched on 14th & arrived on 21st. I waited 5 hours on 20th Oct & 3 hours on 21st. I have now installed it. Easy except the fiddly business of stretching the side cords of the blind & fitting tiny L-shaped bit into bottom corners. Nice action though! (It's a pleated blind.)
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Amanda J
0/10
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Useless delivery and tracking service. Product didn’t arrive on time was told it had been delivered it hadn’t. Communication awful Customer service unreliable information and still no Blind yet !!!
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Alan S
10/10
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It was very straightforward to swop out with an older broken one The whole blind and brackets were different but that was still easy enough to fit Colour still matched the other older ones I tried re threading the old one which was very tricky but didn’t last long. For the cost of a new one it wasn’t worth the hassle
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Andrew B
4/10
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I purchased blinds direct from velux as I knew I was buying a quality product. Unfortunately velux chose to use evri for delivery which most people in the UK associate with slow budget delivery options. Evri took over 7 days to deliver my blinds. Which let's face it is rubbish however you try and spin it..
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery experience did not meet your expectations. We appreciate your comments regarding the courier service, and we will ensure this feedback is shared with the relevant team for review. Customer feedback on delivery performance is important as it helps us evaluate and improve the overall experience we provide.