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Moira C
1/10
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It is impossible to pair a new controller without a qualified Velux installer. I had a man here for an hour and only managed one widow. Blinds do not work at all. It should not be this difficult. I would never recommend Velux windows to anyone. I now have to pay this man fir his time and get someone from Velux about 50 miles away.
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David K
10/10
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I contacted Crosby Blinds as I was unsure which product I needed for an older window and the chap I spoke to was very helpful. Upon receiving the blind I had a query about fitting and spoke to Jenny who went out of her way to assist me which I was very grateful for.
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Alexander M
10/10
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Blind is great replacement for our worn out original but the courier EVRI is diabolically slow
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Stuart E
10/10
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Clever design that is easy to fit with clear instructions. Unfortunately only needed to replace an identical blind that had failed due to wear of a very small plastic component that is irreplaceable.
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HELEN C
5/10
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Was fourth delivery day before I received my blinds. I waited for first three days from 9 to 5 with no delivery. Cannot understand why like other firms there could be a system where the delivery could be tracked and a mobile number given. Really not a happy lady regarding delivery!!!!!!!!
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Jane G
8/10
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I suggest you find another delivery service. Royal Mail are just so slow. We ended up asking a neighbour to take delivery of our order as we were away, this was due to late delivery! We were in desperate need of the blackout blind as the weather was so hot and sunny! Delivery should have been 3 days, t took a week!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience with the delivery and the inconvenience caused by having to wait multiple days without receiving your order. Your comments regarding the lack of tracking information and communication are very important, and will be shared with our delivery partners for review. Thank you for bringing this to our attention as we continue working to improve our service.