|
josabet v
6/10
|
Blind doesn’t rolls back as it should do, it comes out from side guides. Plastic clips on the edges that keep blind within the guides should be closer together. On the replaced Velux blind plastic bits are 10 cm apart, on the newly fitted blind these clips are 22 cm apart, that make the blind to come off the side guides. I am sure I am not the only customer experiencing that issue. I would like to send pictures showing the fault in the design if necessary
|
John T
9/10
|
This unit was to replace and existing one almost 20 years old in which the blind had stopped retracting. Impressed with the revised design of the new one AND that of the old one when I disassembled it to recycle the various materials. Thank you.
|
Sara F
7/10
|
Signed for delivery or some delivered where proof is required should be used. These are not cheap items; so leaveing them outside for anyone to steal is not good!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about your concerns regarding the delivery of your order. We understand that VELUX products are a significant investment, and it can be worrying when a parcel is left unattended. We appreciate your comments regarding proof of delivery and signed-for services, as secure delivery is important to us and to our customers. Your feedback will be shared with the relevant teams and delivery partners for review. If you believe your delivery was not handled appropriately or if you have any remaining concerns, please contact our customer service team, who will be happy to assist further.
|
Christopher B
6/10
|
I was disappointed to have to replace the whole aluminium surround and slider sides just of the sake of a new fabric mount. The deign has changed and the slide pieces are smaller than my installation since 2006, as is the aluminium front piece with the Velux badge on it.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you were disappointed to have to replace the complete side rails and aluminium surround when only the blind fabric needed renewing. We also appreciate your comments regarding the design changes between product generations. Your feedback has been shared with the relevant teams, as customer insights like yours help us continue to improve our products and customer experience.
|
Elaine G
10/10
|
There was a very long wait for the blinds to be drlivered but I was not charged until they were actually delivered. Couldn't operate the tracking & there were couple of changes to delivery dates with more delay. Would like written information to come with the products with advice for dos & don'ts- such as:does it matter if the outside blinds get wet, are there times when you not not use them. Very pleased with the products & recommended fitters very efficient although rather costly!
|
Alistair R
10/10
|
Although fitting is easy the instructions for fitting are not as clear as they might be, specifically how to screw the blind in place
|
Chistopher C
10/10
|
Product was a free central unit to allow control of blinds from phone app. Only stumbled across it by accident. If you want to improve customer service you could offer the product with the electric windows, perhaos saying it is available to buy on its own at say £120, but if ordered now with the windows it is only say £50. If I was MD I would analyse historical sales in order to set the prices at a level designed to at least match the current financial performance.
|
Sue R
8/10
|
The boxes were very well bashed and torn on delivery - Evri issue - employ a different company. Also after they had the item, it took several days for them to deliver. They didn't message to give a day / time. I ordered a replacement blind and the screw holes did not match well to the old supports. It would be good to provide a replacement option for just the blind and therefore not purchasing the new long supports. With the quality of the materials, it would be very helpful to consider how you can recycle the component parts - especially when a replacement is needed; it is only the actual material blind that needs changing. In general, I love the product. But like everything, there is always room for improvement. Thank you for asking.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the condition of the boxes on arrival did not meet expectations and that the delivery experience with the courier was disappointing. We also appreciate your comments regarding replacement blinds and the compatibility of the fixing points with existing installations. Although we're delighted to hear that you love the product overall and appreciate your constructive feedback. We are always looking for ways to improve both our products and customer experience, and your comments have been shared with the relevant teams for review.
|
Michael H
7/10
|
The process of ordering blinds for my Velux windows was stressful! I was in the market for two blinds, a considerable investment, hence pretty worrying when going through the ordering process, with so many options, and really not being 100% sure that I was selecting the best thing for our circumstances. With a relatively low roof angle, we have just had heavy-duty handles fitted to our three Velux windows and it turns out that they MIGHT not be compatible with some of the blinds you sell were chosen. In the event, we're fine but... it's complicated! Thank goodness it's possible to talk to your experts over the phone and not just rely on getting it right with the many pull-down menus where choices have to be made.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand how important it is to feel confident when making an investment in new blinds, and we're sorry to hear that you found the ordering process stressful and complex. Although, we're pleased to hear that speaking with our customer service team helped provide reassurance and support throughout the process. Your comments regarding the online ordering journey have been shared with the relevant teams, as we are always looking for ways to make product selection clearer and more straightforward.
Comment by veluxblindsdirect.co.uk:
Thank you for your detailed feedback. We're sorry to hear that the blind is not performing as expected and that it is coming out of the side guides during operation. We would encourage you to contact our customer service team and share the photos you have mentioned, as they will help us better understand the situation and investigate whether there may be an issue with the product or its installation.