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Samantha G
0/10
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I ordered samples not received so until they arrive can’t truly feedback. But if they don’t come at second request I won’t be using or recommending Velux
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Catherine S
10/10
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The fitting instructions are very clear which meant unboxing to installation was quick. The only tool needed is provided in the box so even a DIY novice would be able to it.
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Andrea A
2/10
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Took 2 whole days to despatch and 1 item is still missing a week later. Very poor
Comment by veluxblindsdirect.co.uk:
Please accept our sincere apologies for the experience you have had. As you were unavailable when I called, and I was therefore unable to clarify which fabric sample was missing, I have arranged a replacement order for all 3 samples to avoid any further disappointment or additional delay. I hope this provides a satisfactory resolution, and I would like to extend our sincere apologies for the experience you have had to date.
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Tom P
10/10
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Genuinely surprised I was able to fit them. I have since convinced myself I am highly skilled and any jobs around the house should fear me
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Kirsty C
10/10
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Delivery was quite poor, took three attempts to get to us, but it’s was due to the delivery label being cropped and the delivery address not being super clear. The package was damaged and completely open on one end when arrived, luckily not damaged or any parts missing. Just think that the delivery could have been better. Website was great and the customer support people that I spoke to about the delivery were great. It’s was easy to install with the instructions and the overall quality is very good.
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JANET R
8/10
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I wanted pleated blind but the model i needed didnt have them. Also colours not seen properly.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the blind style you wanted was not available for your window model. We also appreciate your comments regarding the colour representation, as choosing a blind based on online images can be difficult if the shades do not appear accurately. Your feedback will be shared with the relevant teams for review. If you're considering future purchases, we would recommend contacting our customer service team for advice on suitable alternatives and available colour samples where applicable.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with me yesterday morning regarding your experience. I was pleased to hear that you eventually received the fabric samples you ordered; however, I was sorry to learn of the delay in their arrival. These should have been delivered within 2–3 working days. Thank you also for confirming that the £5 charge may have originated from another company. I was concerned to hear that you were charged for fabric samples, as we do not apply any charges for these. Should you discover that a charge has been applied, please let us know at your earliest convenience so that we can investigate this matter further.