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Nick R
1/10
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I did not receive all of the items that I purchased. I received no reply to my email to customer services
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you did not initially receive all of the items from your order and that you were unable to obtain a response to your email. Since your review, we understand that you have spoken with our customer services team, who advised that your order had unfortunately been split in transit. You were asked to allow 48 working hours from Friday for the remaining items to arrive. If they have not been received within this timeframe, you have been advised to contact us again so that we can investigate this further. We apologise for the inconvenience caused and appreciate your patience while this is resolved.
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Douglas C
9/10
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Products arrived 2 days earlier than advised which was fortunate as I was at home to receive them.
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Ros D
5/10
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Why send this survey to me when your projected delivery time is the end of next week!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand your frustration at receiving a request for feedback before your order has even been delivered. We apologise for any confusion caused.
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JUDITH H
0/10
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When I told customer services that I wasn't available until September for delivery, they rescheduled delivery for BEFORE September. It took 2 attempts to get a correct date that matched my availability even though I'd given my availability really clearly. Delivery was confirmed, eventually, for 4th September. Then I received information saying delivery would be 7th September, ignoring the fact that 4th had been confirmed. One blind was in fact delivered on 2nd September. I had to email Velux again to find out when the remaining 3 would come. They sent me a copy of the tracking information saying it would be 3rd September. This was a mess and could have been avoided.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the difficulties you experienced with arranging your delivery. Clear communication and accurate delivery information are important, and we regret that this process fell short of your expectations. Thank you for taking the time to share your experience, and we apologise for the inconvenience caused.
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Simon G
0/10
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ordered mid august, still havent recieved it
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that your order has not arrived as expected. We have arranged a replacement order for you and have contacted you by email to confirm that this is expected to arrive by Friday. We apologies for the delay and inconvenience caused, and appreciate your patience and understanding while we work to resolve this for you.
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Des M
10/10
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Overall v happy with product and customer service. It took awhile to establish the exact blind model needed for 20yr old veluxes but online response was swift and helpful.
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philip j
9/10
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would have been helpful to have received fitting instructions. Had to go on to the website to view a video. I couldn't print off the instructions as I don't have a printer.
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Paul C
7/10
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It is a search to establish exactly what replacement blind is available, and in fact the "replacement" blind is an entirely new installation, not clear at all. Black out blind is a plastic sheet, not a fabric one, also unclear. The installation instructions are difficult to find and incomprehensible. Actually fitting the blind is really difficult as you have to hold it in position whilst fitting two fiddly screws.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the process of selecting and installing your replacement blind was not as straightforward as expected. We also appreciate your comments regarding the blind material and the installation instructions. Clear product information and easy-to-follow guidance are important, and we regret that this was not your experience. Thank you for taking the time to share your detailed feedback. Your comments will be shared with the relevant team for consideration.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the product you received was faulty and that the replacement process has not been clear or resolved to your satisfaction. We understand how frustrating this must be and apologise for the inconvenience caused. If you have not already done so, please contact our customer service team and they will be happy to review the status of your case and assist you further.