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Heather N
4/10
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Blind arrived in box torn and bent, and the blind itself was bent and twisted out of shape and had to be discarded. Now another month wait for a replacement.
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Shaun C
10/10
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Ordering from the window code is so easy, on the website the blind fitted perfectly with little effort and is exactly what i needed.
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Katie P
2/10
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I have no idea why you put a sale on a product that you did not have in stock and then when you did have my products and I needed to rearrange the delivery, your customer service agent did not warn me you would deliver my products to someone else. I placed the order on the 27/06/2026. I received one item on 13/08/2026 and I am still waiting for the other two items.
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Christopher S
8/10
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Good quality product, fantastic packaging, bespoke to old windows, easy to install. Surprisingly disappointing personalised delivery arrangements
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the quality of the product, found it easy to install and that it was a suitable fit for your existing windows. We're sorry to learn that the delivery experience did not meet your expectations. Your comments have been shared with the relevant team for review as we continue to work on improving our delivery processes and customer communications.
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Sam W
9/10
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While there was heavy demand this year, Velux proactively kept us informed throughout the process.
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Jennifer S
10/10
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Following some confusion on my part about whether the correct screens had been delivered, I spoke to several agents - Mike and Storm are the two names I recall. They wet friendly, professional and very thorough. Please pass on my thanks to them for resolving the matter.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your blind arrived damaged. We understand how frustrating it is to have to wait for a replacement after already experiencing a delivery issue. We sincerely apologize for the inconvenience and appreciate your patience while the replacement is being arranged.