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Narinder S
10/10
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This is the second set of blinds as the previous ones were the wrong size. The aftersales team were able to resolve my issue and replaced at no additional cost.
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Aelith P
10/10
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We found it a struggle to put the replacement blinds up. The holes for previous Velux blinds were in a different place. The instruction book wasn't very clear at all. The blinds work in a slightly different way too. We managed it with 3 people!!!
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Paul M
6/10
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Not sure why you are asking me to do this survey when I ordered my goods almost two weeks ago and haven't received anything yet. Strange
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Gary L
7/10
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We are very careful how we open & close our duo blinds yet the last two replacements now bring the total replacements we have ordered since late 2020’s initial installation to 4. The breakdown of components is always the same ie the cord mechanism breaks. I realise that wear & tear is inevitable but I would like to see the replacement blinds to be a more affordable option going forward.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re truly sorry to hear that you’ve had recurring issues with the cord mechanism on your duo blinds. We understand how frustrating it must be to handle the blinds with care and still experience repeated breakdowns. We also appreciate your comment regarding the cost of replacements. We recognise that wear and tear happens over time, but we agree that long‑term affordability is important. We’re continuously exploring ways to make replacement solutions more cost‑effective for our customers.
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Keith S
1/10
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You cannot buy spare parts on the Velux site as it just doesnt work. You have to buy via 3rd party drop boxes which are poor quality and not very informative. Delivery times are ridiculous, if Amazon took this long they would be out of business! The 'colour by me' chart is really poor as the sliders do not show much variation within the chosen spectrum. It would be much better to show say 5 yellows, could be named like 'Sunshine yellow' etc. or RAL colours or Pantone colours. The company has appalling references on Trust Pilot, if I was the CEO I would shake the whole place up!
Comment by veluxblindsdirect.co.uk:
Thank you for your detailed feedback. We are very sorry that you encountered difficulties both when ordering replacement parts and when using the tools on our website. Thank you for your suggestions regarding the Colour by You tool. Clearer labeling of color variants and more intuitive naming are excellent ideas, and we will make sure to pass these on to our digital and product development teams. Improving the user experience is a priority for us, and feedback like yours directly contributes to shaping these improvements.
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Ralph B
8/10
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Manual pleated blinds very fragile, considering they have to be operated with a pole or Velux hook tool. This is my third replacement set at ca £116 per blind not great value for money. Otherwise easy to fit and high quality.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the manual pleated blinds haven’t been as durable as expected. We understand how disappointing it is to need multiple replacements at that cost. We appreciate your positive comments about the ease of installation and overall quality, and we’ll make sure your feedback regarding durability is passed along to the relevant team for review.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear you’re happy with the product. We understand that pricing can feel high, and we truly appreciate your honesty. Our goal is always to provide high‑quality, reliable products that offer long‑term value.