veluxblindsdirect.co.uk Reviews

No thanks

I made an enquiry two days ago as a follow on from my purchase but.you have not replied so I still can't open my Velux windows. You sent an email to acknowledge my enquiry which told me you were very busy .I am not impressed, its now 3 days on .

I have 2 velux windows in each of my kids (now grown up) bedrooms. The blinds aren't cheap and sometimes don't last long for kids or teenagers who won't always be extra careful. All it takes is to dislodge the blind from the runner and it's almost impossible to recover. I've had to replace every blind long before I would like to. You need to look at a more robust design.

Evri took 9 days to deliver your package!

I bought 2 identical blinds. 1 I fitted with no problems. The other has a manufacturing/assembly problem with the side rails. Customer service were very helpful and after a video chat replacements were ordered. HOWEVER I feel very disappointed that the delivery date for the replacement is estimated at 26-Aug. I feel this is an unacceptably long time. We bought the blinds because of the need to block out the sun in this extremely hot period so I'm sure you can imagine why this delay is so disappointing.

Instructions provided by velux could have been more detailed especially when fitting the older ghl m04 window. Also the installation is very fiddly in parts and needs a lot of patience and care.

Most things you order online these days come very quickly. Velux items took a long time.

Well, having dealt with VELUX for a while now, I would say 'excellence comes as standard'. The fact that you can supply blinds that fit PERFECTLY to windows that were installed over 20 years ago is brilliant. The quality of your products is clear to see, OK you're more expensive than some, but I say 'quality does not come cheap'. Thank you.