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Steve M
10/10
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We have used Velux blinds for many years and have always been very impressed by the quality, choice and look of the blinds.
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Colin W
10/10
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Product ordered, delivered and now fitted. I would like to have seen some method of drawing the blind, cordage or other. I will have to adapt them to use a long boat hook to do the drawing.
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Andrew W
3/10
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Delivered to the wrong address. Took too long to deliver
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that your order was delivered to the wrong address and that the delivery took longer than expected. We apologise for the inconvenience caused.
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Paul R
2/10
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My velux window is an old model. I followed your website guidance for finding exactly the right product compatible with your old windows. Blind that arrived was perfect width but too long. I had to adapt it to fit, which wasn’t easy. Also feel the product quality is extremely poor. Materials are flimsy, and will need very careful handling to last any length of time. This is the second blind I have fitted to the same window in the last 4 years and it is most definitely not worth the money I paid
Comment by veluxblindsdirect.co.uk:
We appreciate your comments and regret that your experience with the product was not a positive one. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.
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Tony S
3/10
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Delivery date was changed 3 times to at least 2 weeks later than original date given when order accepted. At least once, the date was changed without being informed. This was particularly significant as the heat reducing blinds were needed for the recent exceptional temperatures . The blinds were even then delivered at 10pm the day after the date indicated by the courier, Evri. Email contact with customer service promises an answer in 3 working days - not very helpful. On first occasion, a further ‘busy’ email was sent informing me that this had been extended by a further 2 days, beyond the delivery date promised at the time! ( but not achieved ). Only positive is that the product is well designed and easily fitted once I managed to get it, even if overpriced in my opinion even with discount.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the repeated delivery delays and the lack of clear communication regarding changes to your delivery date. We also apologise for the courier delivering later than expected and for the delays you experienced when seeking updates from our Customer Service team. While we’re pleased to hear that you found the product well designed and easy to install once it arrived, we regret that the delivery and communication experience did not meet your expectations.
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John H
2/10
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Good quality materials, nice design, and remarkably easy to fit. Thank you.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re delighted to hear that you are pleased with the quality of the materials, the design, and the ease of installation.
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that your package was left outside a neighbour’s property rather than delivered directly to you. We appreciate you bringing this to our attention and apologise for the poor delivery experience.