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Richard K
7/10
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4 different courier companies sends a flurry of emails you can't keep up with. 1 order, 1 courier, 1 delivery. No discussion. Blinds brackets were delivered in 4 large boxes that could house 30 in each box. I only ordered 4 and I expect it in one small box. Not fill my hallway with cardboard. Very very bad for the environment. Less cardboard is better.
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Giovanna I
10/10
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I'm very satisfied with the overall service from Velux and with the product itself. I will be ordering more, as a result.
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Robert M
0/10
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Very disappointed with slow delivery. It's now well past advised delivery date Blind ordered on 30th June!! Even eBay is much better. I have now missed a job to repair/ replace the blind so very annoyed with Velux I thought I was buying for the best
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about the delay with your order and understand how frustrating this has been, particularly as it caused you to miss a planned repair appointment. We appreciate that you chose VELUX expecting a high standard of service, and we're disappointed that your experience did not meet those expectations.
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Christopher H
10/10
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We had all Velux windows and blinds fitted in 2009 and now the blinds after many many ups and downs are needing to be replaced so very good longevity, excellent products, excellent replacement products, clear fitting procedures and good service, thank you, Chris H
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Nigel C
5/10
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2 blinds were strapped together as one parcel fine. 2 additional tiny plastic clips were packed in a further 2! a4 boxes and sent separately by another means. Total waste of materials and transport costs Should all have been sent as I consignment.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that your blinds arrived safely, however we're sorry to learn that the additional clips were sent separately and packaged in a way that felt excessive. We understand your frustration at receiving two small items in separate large boxes via a different delivery service, and we appreciate your comments regarding both packaging waste and transport efficiency.
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Gemma M
10/10
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Really easy to install. Good quality product which works well for blocking out the sun during the heatwave! Delivery time was as advertised.
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Debra D
4/10
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Although when I ordered I provided the correct address, Velux then didn't get it correct in there communications to me and didn't provide delivery companies the correct address, which delayed my delivery, as I had to contact Velux, and they didn't update me quick enough. 3 different parcels arrived by different delivery companies, and one delivery contained 4 separate parcels of 4 small items , which would have easily fitted into one of the boxes. Also one of the delivery companies, namely Evri, didn't even tell me an item was out for delivery, the first I knew was a photo of the item at my back door, and I was on holiday. Not a good experience at all.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about the issues you experienced with your delivery. We're also sorry for the inconvenience caused by receiving multiple parcels from different delivery providers. In addition, we appreciate your concerns regarding the delivery notification from Evri, particularly as a parcel was left while you were away without prior notice. Your comments have been shared with the relevant teams, as reliable communication and efficient delivery are important parts of the customer experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery experience did not meet your expectations. We understand the frustration of receiving communications from multiple courier companies. We also appreciate your concerns regarding the packaging, particularly the use of large boxes for small bracket components. Sustainability and reducing unnecessary packaging are important considerations, and your comments have been shared with the relevant teams for review.