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Rachel C
10/10
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We weren't looking forward to this job, thinking it was going to be fiddly and awkward, however we couldn't believe how quick and simple it was to install...it was done in about 15 mins and looks great! Definitely recommend
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helena T
9/10
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Yes - the colours do not correspond very well to the website description. The colour "Lake" appears online to be a greeny-blue yet in reality, in daylight, is closer to a light blue, still a nice colour though but not what I was expecting. The new aluminium frames were not drilled in the same place as the Velux frames we were hoping to replace so we have had to bin the new ones and re-use the old frames.
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Simon D
10/10
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I contacted your technical team several times as I’m a bit of a numpty and they were brilliant! They talked me through step by step so I was able to install my app controller and reconfigure one of my windows - superb service!
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Michaela R
7/10
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the hardest part of the installation was actually removing the old worn-out blind. i didnt want to damage the frame mounting point, and had to slowly crack-off bits of the old blind mounting plastic, until i could see inside. there didnt seem to be any obvious way of cleanly removing the old blind. if there is, then please add to the instructions. the new blind packaging and instructions were really well laid out, logical and easy to follow. i did note however the highlighted caution and care with the blind strings and to keep them untangled, and i also noted your careful packaging of the strings to reduce tangles, but they were tangled, and it took some time to work it out, untangle and clip into place. i expect a number of customers would have struggled to work out the correct orientation of the strings. however the blind works really well, and we are really pleased with it.
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James G
9/10
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It took quite a while from ordering to receipt of the blinds. Overall very satisfied.
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BRENDAN L
2/10
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Order was placed as delivery timescales were within my need, straight away told there was a delay for delivery! When delivered box was torn and fixtures and fittings missing. Reported to customer service and there was a quick response and dispatch of fixings although to date they have not been received, so 4 weeks on no blind to install, causing damage to window area putting up temporary window covering! Would expect company like Velux to have better faster service and ensure packaging is secured and fit for transport not just delivery sticker on packaging box and use a quality delivery service, if they know it is damaged they should contact you direct not leave the reporting to the customer. Have used velux products before and impressed with quality even if expensive, will not be ordering direct via Velux again as unreliable, will use other suppliers.