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Mike R
10/10
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Installation instructions could be better, had problems fitting the side rails, neither the written instructions, or a couple of web videos that I looked at were clear.
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Lorraine P
1/10
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Ralph H
10/10
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On receipt the fitting at the top of the pole was incorrect. Customer Service (Carolyn) was extremely helpful and knowledgeable, suspecting a production error and arranging for a correct replacement item to be despatched immediately. I am pleased to say that this arrived promptly and does the job exactly as expected. Thank you
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David T
10/10
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I ordered the Rod adaptors at the same time and they were never delivered so far it’s been 9 days and two very small handles which would go in the post have not arrived
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J G
9/10
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Installation instructions were easy to follow. The items was packaged in such a way to make Installation easier e.g. cords wound up, transit plastic pieces to hold part in place.
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Russell T
7/10
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Your staff are very polite and lovely to deal with. But I had to phone back several times because errors were made such as I did a video and photo of my three VELUX windows and then I got a quote for only one external black out blind and then you have to phone back to sort out the quote. I know you have the ring back service but for various reasons it does not work and then you have to phone back again. Your staff are a pleasure to talk to but you still wish you did not have to do it. I have now received the blinds but have to wait until 2nd October to have then fitted so cannot comment on quality etc.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you found our team polite and helpful throughout your interactions with us. We are sorry that errors with your quotation meant you had to contact us multiple times to get your order corrected. We appreciate you taking the time to share your experience and your kind comments about our staff. We hope you are pleased with your blinds once they have been installed.