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David G
4/10
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Ordered 5 different blinds. These were delivered in 3 different deliveries. We were told that there would be a delay in the delivery and as we were moving house we provided a different address that would only work for two days and contacted customer services with a third address for any deliveries after 5th August. One item came earlier than advised to our old address ( fine ) a second delivery arrived on time at the second address ( great) but the third delivery also went to the second address when it should have gone to the third address ! All this has been a lot of trouble as when we placed the order it was advised as being avaliable before we moved. Now we have a four hour return journey to make to collect the third package from a very elderly couple who shouldn't have been involved.
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Vanessa H
8/10
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The universal move towards the customer having to carry out the survey and measuring does not work for us as pensioners- scrambling up a ladder to measure roof openings in your mid- seventies is not exactly what we want to be doing
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Helen W
10/10
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Your invoice system confused me as a member of the public. I wasn't sure that it was informing me it had been paid or was asking for payment. I ended up with two poles when I only needed 1 and four catches when I only needed 3. The packaging of the catches was extremely wasteful, each tiny item packed in separate padded envelopes and then in individual boxes.