veluxblindsdirect.co.uk Reviews

Consumer Goods

(16718 public reviews)
Rating of  8.2  from 0 - 10

I bought 6 electricity operated ceiling windows. One was damaged in transit which then caused a delay to my construction until a replacement was delivered, perhaps the packaging should be reviewed. Mt builder was CR Construction based in Newtonmore. I am delighted with the windows now that they are installed. Subsequently I ordered a bridge (free of charge, thank you) it was hard to find on your website even though I knew what I was looking for and then subsequently again I have ordered a room thermostat / monitor for the system and found it difficult to understand what was included in the bundles which included the thermostat on your web site. In the end I ordered just the thermostat.

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the instruction were weird

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Couriers not great - Evri

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My rating is based on the fact you are asking me to review but I have not received the blind that I ordered

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Even though our velux window is now about 20 years old it was easy to get exactly the right product ( blackout blind) using the window’s code number, the colour is really nice and it is good to have matching Velux branding on the surround

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I haven’t fitted the products yet, so I did not feel able to give top marks until I’ve done so and proved product and installation instructions are all ok. Packing was damaged and box open on arrival - which gave some concern, but nothing was missing. Main gripe with delivery is inability to reschedule delivery in the first instance if you know you are not going to be in. You have to allow a failed delivery first. Seems a waste of everyone’s time and not environmentally friendly either.

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An offer opportunity was referred to but no code was obvious, neither was there any conformation at checkout if I had in fact benefitted from the offer. Otherwise it was an overall good experience and the new blind was a perfect replacement for the old one which lasted over 30 years!

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Great design and easy to fit the blinds to my window. The honeycomb blind works well & is very versatile to ensure you can place it in just the right spot for shade.

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Overall the instructions for the remote control and base station are very user unfriendly. The remote control doesn’t connect to the windows. The App via the base station eventually after several attempts is operational for remote operation but it wasn’t straightforward and the instructions were absolutely useless.

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