|
John M
0/10
|
Still waiting for order to be delivered. Your request for me to complete this survey was a little premature. You have had my payment for a week, I have had nothing in return.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order had not yet arrived at the time you received this survey, and we understand why this was frustrating. Having reviewed your order, we can see that it is currently with the carrier. The original estimated delivery date was 02/09/2026, and the latest tracking information shows that the parcel is out for delivery today. We also appreciate your comments regarding the timing of the survey. These surveys are sent automatically following customer interactions, but we understand that receiving one before your order has been delivered may not have felt appropriate. Your feedback has been noted and will be shared with the relevant team.
|
Tom P
8/10
|
All fine. Instructions clear and easy to fit.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that everything went smoothly and that you found the instructions clear and the blind easy to fit. It's great to know that you were happy with the overall experience.
|
Catriona F
4/10
|
My low score above was specifically regarding the velux insect blind. It is advertised as ‘easy to install’ but you need a hacksaw and equipment to cut it down to size! Also the website should make it clearer that it might not fit anything other than a perfect, new-build house velux wall… We spent 4hrs trying to make this work in our old house with an attic conversion - and had to give up in the end. A complete waste of £160…
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the insect blind did not meet your expectations and that the installation proved much more challenging than anticipated. We also appreciate your comments regarding the installation requirements. Clear expectations around sizing, compatibility and any tools required for installation are important, and your feedback has been shared with the relevant teams for review. We're sorry for the frustration and inconvenience caused, particularly given the time and cost involved. If you have not already done so, please contact our customer service team, who will be happy to discuss your experience and assist further where possible.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you are pleased with the quality of the blinds. We also appreciate your comments regarding the price. We understand that cost is an important consideration when making a purchase, and we strive to deliver products that offer lasting quality, performance, and value.