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John G
8/10
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Had difficulty fitting the right side bar. In the end found the black wheel cog track was too high and had to be pushed down to allow the bar to fit properly. This took a bit of time due to the position of the window. The product otherwise is as I hoped for.
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S J
3/10
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Product delivered was faulty. Replacement process unclear and not yet resolved.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the product you received was faulty and that the replacement process has not been clear or resolved to your satisfaction. We understand how frustrating this must be and apologise for the inconvenience caused. If you have not already done so, please contact our customer service team and they will be happy to review the status of your case and assist you further.
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Nick R
1/10
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I did not receive all of the items that I purchased. I received no reply to my email to customer services
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you did not initially receive all of the items from your order and that you were unable to obtain a response to your email. Since your review, we understand that you have spoken with our customer services team, who advised that your order had unfortunately been split in transit. You were asked to allow 48 working hours from Friday for the remaining items to arrive. If they have not been received within this timeframe, you have been advised to contact us again so that we can investigate this further. We apologise for the inconvenience caused and appreciate your patience while this is resolved.
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Douglas C
9/10
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Products arrived 2 days earlier than advised which was fortunate as I was at home to receive them.
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Ros D
5/10
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Why send this survey to me when your projected delivery time is the end of next week!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand your frustration at receiving a request for feedback before your order has even been delivered. We apologise for any confusion caused.
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JUDITH H
0/10
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When I told customer services that I wasn't available until September for delivery, they rescheduled delivery for BEFORE September. It took 2 attempts to get a correct date that matched my availability even though I'd given my availability really clearly. Delivery was confirmed, eventually, for 4th September. Then I received information saying delivery would be 7th September, ignoring the fact that 4th had been confirmed. One blind was in fact delivered on 2nd September. I had to email Velux again to find out when the remaining 3 would come. They sent me a copy of the tracking information saying it would be 3rd September. This was a mess and could have been avoided.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the difficulties you experienced with arranging your delivery. Clear communication and accurate delivery information are important, and we regret that this process fell short of your expectations. Thank you for taking the time to share your experience, and we apologise for the inconvenience caused.
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Simon G
0/10
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ordered mid august, still havent recieved it
Comment by veluxblindsdirect.co.uk:
We’re sorry to hear that your order has not arrived as expected. We have arranged a replacement order for you and have contacted you by email to confirm that this is expected to arrive by Friday. We apologies for the delay and inconvenience caused, and appreciate your patience and understanding while we work to resolve this for you.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you experienced some difficulty fitting the right side bar and apologise for the inconvenience this caused. We understand how challenging installation can be, particularly when working in a difficult-to-access window position. We appreciate you sharing the details of how you resolved the issue, as this kind of feedback is very valuable. We’re pleased to hear that, aside from the installation challenge, the product has met your expectations and is performing as hoped.