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Richard N
10/10
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Terrific quality but fitting instructions (as good as they are) are only online. Nothing in box.
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Roger P
10/10
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A good all round service sellers communications first class very fast delivery service would use again
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Phil H
10/10
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Delivery took a long time - other web shops typically send notifications about delivery status, which were not sent. I did look at email confirmation and found an order tracking number which linked to online order status, so it wasn’t really a problem. Product works well although have not had hot weather to really test it yet. Price seemed quite high but that probably reflects the quality.
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Helen F
1/10
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The main issue was when it wasn’t delivered and I checked tracking it said consigned moved and could not deliver. When I spoke to customer services, they basically said it was my fault as I had completed the order. I pointed out I had the order note and I had and it was the delivery note that was incomplete. When I said I needed it for this weekend as I was due to host guests at my Airbnb, she just kept saying she couldn’t guarantee it. Very unfriendly throughout. I ordered direct from velux as I thought it was a reputable company. Products good, delivery and customer service shocking!
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Katie A
9/10
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Ordering was easy, the website was clear and the colour choices were good. Myself and my dad were very surprised at how easy the blinds were to install - even down to the mini screwdriver which came with it, you wouldn't even know they were up they look that smart. We didn't have to wait too long however communication could have been better - I never had an email to say they were on their way or when they'd be delivered/out for delivery like most companies would send. They are pricy so value for money is questionable at this stage and I can't comment on the reliability yet as they have only just gone up - but I'm hoping this time next year I've used them a lot.
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Linda G
10/10
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Had a previous velux blind and was happy with ease of fitting and quality so ordered two more . Happy with ease of fitting and light filtering effect of blind.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience with the delivery and the service you received, as this is not the level we aim to provide. We understand how frustrating it must have been, especially given the urgency of your situation. Your comments regarding both the delivery issue and the interaction with our Customer Service team are taken seriously and will be shared with the relevant teams for review and improvement. We sincerely apologise that the overall experience did not meet your expectations.