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Delyth S
10/10
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The only issue we have is opening and closing the blinds, as they are on an angle in the roof quite difficult to operate with the extended pole, would be helpful if there was a better attachment that has more purchase, as pole slips very easily.
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Trudie L
10/10
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Exellent quality product and so easy to fit. Would definitely recommend anyone thinking of purchasing.
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Carly G
10/10
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Couldn't believe how easy it was to order and install, everything explained and all the kit included. Expensive but worth it.
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Louise P
5/10
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5 deliveries for 3 blinds. It has taken 2. 5 weeks to get 2 of blinds plus brackets. Still missing third. Very frustrating
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us today and for confirming that your VELUX blinds have been delivered successfully. Please accept our apologies for any inconvenience caused.
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Paul M
10/10
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Great service delivering 4 blinds quickly. One was faulty, it happens, but the customer service and speed of a replacement were great. Thanks
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Jane F
10/10
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A little confusing on the instructions as to how to find the screw holes for keeping the top piece in.
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A a
0/10
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Can’t believe you put four blinds all on same order on individual deliveries instead of in 1 box!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your order arrived in multiple deliveries, as we understand this can be inconvenient. In some cases, items may be shipped separately from different warehouses due to stock availability, to ensure your order reaches you as quickly as possible. That said, we appreciate that receiving everything together in one delivery would have been preferable. Your comments have been noted and will be shared with our team as we continue to review and improve our delivery processes.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand that it may have come as a surprise that your order was shipped from France. We have warehouses in various locations to ensure product availability and efficient delivery. We hope that everything arrived safely and met your expectations.