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Claire A
10/10
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Great customer support. Simple ordering process and super easy to fit blind. Great product and service. Would recommend.
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Chris S
2/10
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The wiring mechanism didn’t appear to be correct on delivery and when installing it creates a blind that won’t fully extend when closed.
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Patricia M
8/10
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I was entirely satisfied with my buying experience and with the 3 blinds I recieved. The process of installing these blinds is a little more complicated than I imagined but doable
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re delighted to hear that you were satisfied with your buying experience and that your three new blinds met your expectations. We appreciate your note about the installation process as well. If you ever need assistance or have questions in the future, we’re always here to help.
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Martin M
8/10
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When ordering blinds some time after the windows have been fitted it is not easy to work out their sizes using the Velux size codes, it would be helpful to have as an alternative the actual size (in mm) of the windows in the orderiung process.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback, we appreciate your comments. If you ever need help identifying the right size, our customer support team is always happy to assist.
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Anne T
1/10
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Am still waiting for my products to be delivered....there is a delay and no date for delivery.....someone must know when they come back into stock.....I just need a timeframe
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Please accept my sincere apologies for the delay caused on your order. I am glad to hear that you now have the items. Please let the customer support team know if there is anything else we can do to assist with your order.
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Jamie M
9/10
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Great product and easy to install, this is my 2nd blind. Only draw back was hunting for instructions on line on how to fit the extra mounting brackets.
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David C
10/10
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The online shop was so easy to navigate and putting in the window model finder the products for that window are shown so I found the blinds I wanted easily.
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Lindsay K
5/10
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I have had no communication to say the goods were delivered . Until this survey. They went to the wrong address. I only knew it had been delivered by our neighbourhood WhatsApp’s asking whose parcel is this….
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delivery issues. You should have received a delivery notification, and the parcel certainly shouldn’t have been left at the wrong address. We’ll review this with our delivery partner.
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Melanie G
5/10
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Pleased with items but disappointed that we had to wait 4 weeks for them
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear you’re happy with the items. We apologise for the delay with your order and are pleased that it has now been delivered.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that the wiring mechanism didn’t appear correct on delivery and that it caused the blind to stop short of fully extending. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.