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Peter S
10/10
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With so many windows it was surprisingly easy to find the correct blind. In the sale it was good value, and very easy to fit.
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Marie D
2/10
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I cannot express how disappointed I am with the service from Velux, I ordered 3 blinds, this was relatively easy, I received tracking information as expected, unfortunately only 2 blinds arrived, I spent a lot of time contacting Roysl Mail to find missing items to no avail, this was Saturday (in fact 2 days earlier than scheduled) on Monday I contacted Velux, where it transpired that despite ordering and paying for 3 blinds only one blind had been sent from France, the staff were apologetic, she assured me I could fit the blind that arrived as there would not be any discrepancies in colour, she re-ordered the 2 missing blinds, and issued a discount on my order as I had to await another 20 days before the items could be delivered from France, I fitted the blind I had received with her assurances, however I was horrified to receive an email shortly afterwards advising me that my replacement order would not be issued on the timescale provided. I have heard absolutely nothing since. I am so disappointed in the level of service and support, , and as you can see this is not an isolated incident, as it has occurred twice within a few days, then zero contact from the support services, I have rated Velux 2, as despite the quality and ease of fitting the blinds, the overall experience is absolutely horrendous and stressful, no doubt I shall have to chase up information on what has happened to my order, and whether it will ever arrive, or whether I will have to remove the one blind I have fitted, obviously I cannot offer recommendations based on my experience.
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Chris Z
7/10
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My order did not arrive by the day indicated and arrived in fits and stabs several days later. The I tracking information and information from velux was not accurate or helpful. Even when I spoke to a real agent there was some ambiguity as to what was happening with my parcel ( which turned out to be parcels). I have now ordered further velux blinds from an official retailer which were cheaper than the main velux site. Hopefully the experience will be better and they will arrive on time. The real velux blinds are a good quality product and fit very neatly.