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Diana V
0/10
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Yes- my tracking says my order was delivered Fri 14th August and it was never delivered. My door camera shows no delivery made. I have no tracking number in the UK to trace it. I contacted the delivery service listed in the email sent to me and they said I need to pick up with yourselves but I'm still waiting for a reply and to contact Parcelforce but I have no tracking number! Very disappointing after waiting this long.
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Kevin A
10/10
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I was very impressed with the quality of the product and the attention to detail in the design.
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Les S
9/10
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Found the Web ordering page a minefield so contacted customer service with window type. Spoke to Samantha (who is a Jem, hang on to her) who sent some samples out and told me what I needed to order. Sample chosen so come to order, another minefield, so many drop down menus, I might be me an old git, but I don’t think so! Ring again, Samantha again (praise the lord) said I had to order on line to get postage deal. I needed three the same. Walked me through the ordering process job done! Blinds arrived a day early, great all safe & sound! Installation proved I can no longer read a comic as after ringing customer service, putting phone on video another helpful lady told me I was facing the wrong way, up 8ft steps in the blazing sun! The electric windows are 5yrs old and could I locate the power pick up from the instruction? Your right! Another phone call to a helpful guy this time who sent me a video link. At last all working and fine. So all in all a good product with one of the best after service help lines I’ve come across. Once you have fitted one it’s a breeze.
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Nicola S
10/10
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Not quite as easy as the video to fit but that was mainly because of the height of the velux in a sloping ceiling. Needed two people
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John H
10/10
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At first I was unclear as to how to correctly orientate the solar-powered blind we had bought for one of our Velux windows. I phoned customer service and was delighted to speak with a friendly and helpful human being after a very short delay. He even set up a video call so that he could see what I was doing wrong! I am really impressed with your customer relations. You are an excellent company to do business with. Thank you.