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Alan H
9/10
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The heat blinds do seem to work as promised. Fitting was simple after I had found a video animation to watch. The printed instructions were not entirely clear. No tool was included for fitting. A star shaped screw driver is needed .
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Alan V
8/10
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Product is great, really ingenious design, makes a big difference to cooling. But installation instructions are terrible, pictures are really difficult to interpret. Also the website and product packaging need better photos of what the product actually looks like when installed, that would help a lot with the installation.
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Mattias E
1/10
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Previously I have tried to use the Velux website to find an installer but weeks passed without contact or help from Velux. Recently I placed an order for blinds but this experiences have been equally terrible with delays and substandard communication. It is also odd to send out this survey when all the product have not been delivered yet.
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William F
9/10
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No need to use Customer Service or Return so can’t comment. Otherwise, excellent all round.
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Susan N
2/10
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Despite placing.the order in one go, two identical blinds came in 2 separate parcels, on different delivery days, sent via the same courier. This meant I managed to rearrange the delivery of one to a parcel shop but didn't spot the email about the second, identical item and courier. That one was left exposed on the doorstep for days, as we were away. There was no second delivery attempt nor neighbour delivery. The other two blinds are yet to be delivered by a different carrier, to be despatched much later than indicated on the website. So ... four blinds (3 identical) and 3 deliveries and lots of inconvenience attempting to manage them all.
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Andrew G
10/10
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Great service, great robust quality product, easy installation. Have already recommended.
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Tim R
3/10
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The delivery was significantly delayed over a week. The instructions are too basic and I had to find guidance on the Internet to install the heat blind.