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Bryan P
9/10
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I found the blinds relatively straightforward to position and fit, however I was not impressed by the price or quality of the adapter for the hook to reach with the pole. £12 each for what is a fairly flimsy bit of plastic and a difficult screw/nut fastener, is a bit steep. Time will tell if they are worth the money.
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Jeff D
5/10
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The service from VELUX was excellent. The service from the delivery company, Evri, was atrocious. The goods were never delivered, stuck at an Evri depot. VELUX did very promptly refund my money , but if VELUX are going to use an independent delivery company they need to ensure the service matches that of. VELUX itself.
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Mary M
10/10
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Very impressed with all aspects, from ease of ordering, choices available, delivery time, ease of fitting and satisfaction with product. I had a quotation from a local firm, who wanted almost twice the cost for a “compatible” product!!
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Joanne K
10/10
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I was very happy overall with my experience getting a blind for my window. Very clear instructions how to find the exact blind to fit my window. Much easier than just measuring it and hoping for the best. Great service! Will definitely use again!
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Neil C
10/10
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Well designed product & very easy to fit in a few minutes. Very helpful video on how to install
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Donald M
4/10
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Customer support agent excellent but I ha e only received one part of the order for the 2 parts of the heat blind GeForce my cabrio window. I was not warned they would come separately
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you found our customer support agent helpful. We're sorry for the confusion regarding the delivery of your heat protection blind. Your order was dispatched in separate shipments, due to various warehouse locations in which products may be shipped. We appreciate that receiving only part of your order without expecting it can be concerning. Our order confirmation sent at time of order does advise that orders may be delivered in separate shipments; however, we're sorry if this wasn't clear or if it caused any uncertainty. I wish to reassure you that the estimated delivery date for the remainder of your order is the 09.07.2026. If there is anything still outstanding after 48 hours out with this estimate, please don't hesitate to get in touch with us.
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Maxine C
8/10
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I received an email say delivery delayed, new date we were going to be out so called customer service to rearrange, took ages to get through and agent made new date and delivery instructions only to have delivery arrive same morning! Complete waste of half an hour on phone and why didn’t they say they were coming?
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the confusion and inconvenience caused by the delivery updates. We understand how frustrating it must have been to receive a delivery delay notification, spend time waiting to speak with Customer Service to rearrange the delivery, and then have the order arrive on the original day despite the changes discussed. We're sorry that the communication regarding your delivery was not clearer and that the arrangements made did not reflect the actual delivery outcome. Your comments have been shared with the relevant teams for review. Thank you for bringing this to our attention, and we apologize for the frustration caused.
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Andrew R
0/10
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Still waiting for blinds
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear you were waiting delivery for your blinds from yesterday which had an estimated delivery date of the 06.06.2027. Having checked the tracking information, I can see that your order was sent in separate shipments. The first part was delivered on the 4th July, and the remaining items have since been delivered today, 7th July. We apologise if it wasn't clear that your order would arrive in multiple deliveries. This happens when multiple products have been ordered and are shipped from various warehouse locations. We hope you've now received everything expected and that you're pleased with your new blinds. However, if you believe anything is still missing or you have any questions, please don't hesitate to get in touch and we'll be happy to help.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you found the service to be excellent and that our team was able to process your refund promptly when the issue arose. We're very sorry, however, to learn about your experience with the delivery service. We understand how frustrating it must have been for your order to become delayed and ultimately not be delivered after being held at the courier's depot. We appreciate your comments regarding the importance of a delivery experience that reflects the same standards of service customers expect from VELUX. Feedback like yours is extremely valuable, and we will share your concerns with the relevant teams as we continuously review our processes and delivery partnerships.