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Louisa L
10/10
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Great product. Easy to order, install and so far so good. We have so far had non reason to correspond with customer service so can’t comment on that
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James H
10/10
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The quality of velux solar blinds is far above that if third party manufacturers. They may cost a little more but the form and function are exceptional. I will purchase again direct from velux.
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Phil T
10/10
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Well designed and well made. You might pay a little more for genuine products, but it is 100% worth doing. Everything works, and fits perfectly.
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Tom B
7/10
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The manual roller blind is very nice quality. But the pole adapter ZOZ 085 that allows you to reach blinds that are high up, is awkward to use. There is a knack to it and it can easily slip out. This means that i now have several chips on the window reveal where the pole has hit it.
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Susan O
0/10
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You promised a return and said to leave the blind out and gave me a date. We did so and it wasn't collected. Then you said take it to a collection point and we did. Then two weeks later it was sent back to our Twickenham address. Then you said ok keep it and we will refund. Still no refund. This has all been games. I've left a review on Trustpilot and you then reply to say I've purchased in NZ so can't help me and I need to leave a reply on NZ Trustpilot. I didn't. I purchased in England for my England property. The irder number is number is 20155983. This has been the worst imaginable experience. If you don't refund then just say so. Don't mess people around like this.
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Anita P
0/10
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I ordered 2 items. The one shipped by a courier was delivered. The item shipped using royal mail is pretty much lost now. Apparently delivery was attempted 3 times but no card was left. I now do not know where my parcel is so cannot drive to collect it in person. Really terrible service. Would recommend dropping this delivery option as there are so many reliable services available these days, with useful tracking information . Royal mail is not one of these! Am on hold calling royal mail and there is a 60min waiting time to talk to someone as the robot could not help.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the quality of the manual roller blind. However, we’re sorry to learn about the difficulties you’ve experienced with the pole adapter and the inconvenience it has caused. We would recommend contacting our customer service team, who may be able to provide guidance on its correct use.