For the price of the product we would expect them not to break so easily. It s a shame as the product itself has an excellent quality but it just does not last.
Shortage of fitting clips,one phone call and the items were delivered 2 days later. Brilliant!
Velux instructions are confusing and incomplete. You might have to ignore some and use parts that are not mentioned at all.
Due to having VERY old windows, I made an order and checked with both customer & technical services before confirming and BOTH came back to confirm correct. Blinds subsequently ordered and fitted perfectly! Superb customer service at its very best - brilliant indeed!
The side struts didn\'t easily fit into the top section. Plus the instructions didn\'t work properly. This may because it is a very old window