veluxblindsdirect.co.uk Reviews

The blind came 2 days before the fixings there was no indication that these would be delivered separately

Overall happy with the product and service. The products are well-engineered, straightforward to install and function well. All good! Things that could be improved: 1) delivery lead-time was longer (3½ weeks) than I'd have liked. 2) As a DIY installer I found a few steps in some of the pictures-only installation leaflets slightly challenging to understand for a while. All were clear enough in the end, and I do get that "a picture's worth a thousand words" and that translation is tedious for such an international product, but a _few_ would have helped!

When my son an I ordered 3 blinds (1 for me 2 for him) At the time we were told they would be delivered together, despite my blind being available within a few days an his would be several weeks. Your tracking site suggested that my son's would arrive on 29th so he took time off work to take the delivery. On 24th he came home to find a note from Parcel Force to say that he had missed a parcel delivery, they would try again on the next business day (Monday) - when his blinds did arrive. I called your customer services where a very nice person told me that, in fact, the two orders were always going to be delivered separately as his blinds were coming from France and mine from UK, she told me that mine would arrive on 29th. 15 minutes after my call I got an email to say that my parcel would not arrive when promised!! At just before 9 last night I got a further email telling me that my order would arrive today. Whilst I was reading the email my son rang me to say that my order had just been delivered!!

It was difficult to access product code on existing Velux windows high in living room. Installation is NOT a DIY job. It requires an installer with previous Velux experience.

So happy as this was such an easy process whole way through. Even managed to install the blind ourselves! Thank you!

Blind came with everything I needed to install it and clear instructions with the added benefit of an online tutorial

Customer services so helpful

Haven't received order. Still waiting even though 2nd item has been sent.

I bought manual external heat blinds for GDL SK19. The website makes them very difficult to find.