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Sue M
5/10
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Velux's website indicated that customers would be able to choose the day of delivery. I received an email to say the items had been despatched on Monday, 20 July and another one, saying if we were not available to take delivery the following day, the courier would leave a card and we could arrange re-delivery. Instead, as we saw from our cameras, the courier didn't even knock the door or ring the bell, and he just left them outside. That is almost £1,300 of goods waiting to be stolen. Whilst I was on the phone to your representatives (or rather waiting to be connected), I managed to WhatsApp a neighbour who agreed to take the goods in. Your delivery service yesterday was woeful and failed to deliver what Velux had promised.
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julie C
10/10
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The instructions to fit the blinds were a bit vague with the diagrams but I looked on YouTube and found a detailed instruction.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your delivery experience and understand your concern. We recognise that leaving goods of this value outside your property is unacceptable. We also apologise that the delivery service did not meet the expectations set during the ordering process. Thank you for bringing this to our attention, and we’re sorry for the inconvenience caused.