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Chris T
9/10
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The product was not the one I intended to order. I accept that, at least in part, this failure is mine. Having said that, the product that arrived was in good condition, reasonably easy to install, and entirely functional... just hugely more difficult to use.
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Peter H
6/10
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Your roller blind installation manual is next to useless. Some words would be useful !
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Graham P
1/10
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Poor control when ordering replacement window with an external provider
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you experienced difficulties when ordering a replacement window through an external provider. We understand how frustrating it can be when the process does not go as smoothly as expected. Thank you for taking the time to share your experience.
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Beverley P
10/10
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Customer service second to none following receipt of of damaged blind fabric. New replacement blind on the way within 2 days, no quibble. The blinds fitted simply, perfectly and look extremely smart. Huge thanks to the customer service lady ( Nicole?) for her efficient but lovely manner too.
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Stephen M
6/10
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Shipping time was far too long from a uk based company. Product itself is brilliant. Easy to fit. Shipping time totally lets the company down
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the product itself and found it easy to install. However, we're sorry to hear that the delivery time did not meet your expectations. Our products are manufactured and shipped from different warehouses across Europe to help ensure a smooth and efficient delivery process. We apologise for inconvenience caused.
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Jane L
2/10
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The delivery was so late I missed my window to have the blinds installed. Now by the time I get them installed it will a. Be autumn or winter2. If they are broken etc it will be very hard to get a replacement because of the delay between ordering, delivery and fitting.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delay with your delivery meant you missed the opportunity to have your blinds installed at the planned time. We understand how frustrating this must be, particularly when the purpose of the blinds was to provide benefit during the warmer months. We also appreciate your concerns about not being able to check the product until much later and the potential impact this could have should any issues be identified after installation. If you do encounter any issues once the blinds are installed, please don't hesitate to contact our customer service team, who will be happy to assist and discuss the available options.
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Anthony B
10/10
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I don't know about warranty and some of the items were not looked after in transit very well.
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Rosalind S
9/10
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Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the roller blind installation instructions difficult to follow. While the pictorial format is designed to make the guide accessible across multiple languages, we understand that some installation steps can be unclear without additional written explanation. Your comments have been shared with the relevant team, as we recognise that clearer guidance can make the installation process much easier and more straightforward. If you require any assistance with installation, our customer service team will be happy to provide support and guidance.