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RUTH R
8/10
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It wasn't obvious that the solar remote etc was in the solar blind. Plus I have a small part 866086 grey oblong bit of plastic. Which is on instructions 7. What does it do or go? Also mine blind came with a tread peeling from the blind I did take a photo in case it causes me problems.
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David K
10/10
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if you order by number on Window although mine are 30 years old the blinds fit perfectly
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Mark A
10/10
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I needed to use the customer support service as I initially selected the wrong colour item - the lady who assisted me was very helpful and friendly and resolved the issue without fuss.
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Janet H
10/10
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Moved into my bungalow which has 5 velux skylight windows but seller left a cheap awkward pole which i couldn't use as I am 68 year old lady with arthritis. I ordered and received from Velux a pole and it makes everything so easy to open...so worth the price, good quality and a smooth easy action to open my windows. Thank you
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Steve T
5/10
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You’ve sent me this survey before the blinds have arrived so how can I review your products? So, my feedback to you is “get your back end systems interfaced to each other - your CRM should only ask for feedback once your ordering and despatch systems & processes indicate the product has arrived at the delivery address”.
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Steve K
10/10
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The product quality and packaging was excellent and the fitting instructions were 100% accurate and easy to follow. Very impressed.
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Darren S
2/10
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The blind took a very long time to arrive & when it did the item was damaged, I assume in transit. Still waiting for a replacement!
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Nia H
10/10
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Courier made no attempt to inform me that item had been left despite my being at home. Item just left outside our side door.
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ANGUS M
7/10
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The window electric blind is ok and reduces radiation heat from the sun. However the picture booklet instructions are inadequate. It was not apparent that the electric velux cable for the blind is stowed out of sight. It only became apparent how to find and connect it after watching an independent YouTube video. Once connected it was a struggle to get the remote to work. It required a lot of resetting. Still not sure how it eventually worked. Both blinds have wrinkles down one side. Hopefully these will disappear over time.
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Ray C
8/10
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When I first phoned Velux to make an enquiry regarding an anti heat blind, the advisor guided me through the website to the exact page and product that I needed. I was told that there would probably be a 3-week wait. The blind arrived only one day overdue but the delivery history from GLS was ridiculous as it went from France to Germany to the UK and back to France so how it made it to the final destination is a miracle. Despite this, the blind is superb and took no more the 10 minutes to install. Ray C