I don\'t know why you would use Torx screws, but you should include a Torx scewdriver because no normal householder will have one or even know what it is. Luckily, you used to include one, and I kept it from last time!
Had a velux installed in our new extension, we were unable to get it working, waited 3 months for engineer only to find that motor had to be replaced as it was faulty. This should not happen on something of such high value, in that respect we are very disappointed. We have basically had a sub standard product yet paid full price. The engineer was helpful & so were customer service. Would be sceptical to recommend based on the above.
When ordering the Web site let me select a date before Easter. I placed the order and got confirmation 2 weeks later. I called to ask to delay as I would not be available for the suggested date. I called and date was changed but delivery was still made when I was not available. Meaning I had to get someone home. Driver rung bell and left £450 order and walked off. Not a good service. Blinds now installed and look amazing
You supply Torx screws but no driver...either supply driver (as previously) or use pozidrive/Philip\'s screws.
Fitting was easy, the hardest part was removing the old blind which was the draw string style. The new blind is a much better design and no longer using the strings.
Parcel Force lost my original order, but I received an immediate replacement from Velux and have been really impressed by their Customer Service Department for the quality of support I received.
I had problems with my product being delivered and I believe this is why:- When being asked about the delivery address I was able to find and select the correct full delivery address by inputting the postcode. But then I\'m asked about the invoice address which seems one can only input manually for which there are mandatory fields, one of which is for the \'number\' of the address, but our address does not have a number, only a name and the box for the number will not accept letters, only numbers. Therefore I was forced to leave this filed blank!. And further to this for some reason the invoice address then takes presidents over the initial delivery address, therefore the resultant address ended up without a place name or number so it was undeliverable. Please can you rectify this issue as something seems quite obviously wrong with this part of the ordering process. Many Thanks