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Amanda L
3/10
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Evri have lost the 1st parcel ... excellent customer service as replacement sent out without question ... 2nd parcel still not arrived - I did request a different courier for 2nd parcel but you don't use one ...
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Nicholas R
10/10
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Strange choice of screws? Good quality, but maybe need to provide a suitable screwdriver for that particular head type… not that common. I bought a pack of six screwdrivers for £5, so you could give a free screwdriver of the right size and it would probably only cost you 20p. It wasn’t the cost of buying a screwdriver set that was annoying, it was the need to go out and get one just as you start trying to install the blinds.
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Glyn S
8/10
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I appreciated the speedy reply to my first message, which identified the code for the window I have. I loved the detailed colour options available, though it was sometimes difficult to see the difference and not really reliable when choosing a colour from a screen, as opposed to in person. The delivery time let you down, together with lack of updates during the wait. The price of the plastic fittings required to fit the blind was way too expensive
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you received a prompt response to your enquiry and that our team was able to help identify the correct window code. We're also glad you appreciated the range of colour options available. We're sorry, however, that the delivery timeframe and lack of updates during the waiting period did not meet your expectations. We also understand that choosing colours online can be challenging, as shades may appear differently on screen than in person. We appreciate your comments regarding the cost of the fitting accessories and will share your feedback with the relevant teams. Thank you again for taking the time to share your experience, and we hope you enjoy your VELUX blind.
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gary r
10/10
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Easy to identify correct replacement product & installation instructions easy to follow
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the problems you experienced with the delivery of your order. We're pleased that our customer service team was able to arrange a replacement promptly after the first parcel was reported lost. We appreciate your feedback regarding courier choices, and we'll ensure your comments are shared with the relevant teams.