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Alexis K
3/10
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I ordered hinges that in the end i did not need. The information regarding these items was wholly inadequate.
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Christine S
8/10
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The blind has a pin hole and was a little grubby when it arrived
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your blind arrived with a pinhole and was not in the condition you expected. We understand your disappointment, as our products should arrive in perfect condition. We appreciate you bringing this to our attention and apologise for the inconvenience caused. Should you require any assistance, please don't hesitate to contact our customer service team, who will be happy to help.
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Michael J
10/10
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Pictures, no words instructions are fine, but when only doing such a job once, more clarity required on where the 2 screws go on the ends of the blind cassette unit.
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Catherine T
8/10
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The improvement I would suggest is to the ease of finding the video installation instructions. These help interpret the somewhat bare instructions in the booklet. Once I had the instructions, I was able to install the blind. The only challenge was access and the limitations of space working through the window.
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robert n
9/10
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On one side of my window, the blackout blind cord was too short by 1.5 mm; I had to yank very hard on the cord to stretch it to allow the tab to finally be inserted. Installation of replacement window seal and 'filter'. It should be included in the refitting instructions that: the securing arm (held by two screws) will sit perfectly flat on the seal but, not necessarily exactly over the original screw holes on the wooded panel under the seal. One has to probe with an awl, or suchlike to locate those original screw holes, in order to insert and tighten the screws.
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Steven S
6/10
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Arrived with tiny hole in the middle of the blind that lets in light, only small but shouldn’t leave QC like that
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your blind arrived with a small hole that allows light through. While the defect may be minor, we understand that it is not the quality you expected. We appreciate you bringing this to our attention and apologise for the disappointment caused. If you require further assistance, please don't hesitate to contact our customer service team, who will be happy to help.
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Michael J
9/10
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My question to customer service was the result of user error. you followed up with a call today from a very friendly colleague to see if everything was ok. As I had just fitted the blind this morning I confirmed all was well.
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Paul D
10/10
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Ref delivery - order tracking was not up to date and item was expected when notification was to be given. However, order tracking indicated item at depot whereas it was out for delivery. Items just left on doorstep with no ringing of bell. We had stayed in expecting order would need signature but as noted were not told it was delivered.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the information provided for the hinges was not clear enough and that you ended up ordering parts you did not need. Your comments regarding the product information will be shared with the relevant team, as we are always looking for ways to make it easier for customers to identify the correct parts for their needs. If the hinges are no longer required, we would encourage you to contact our customer service team, who will be happy to advise on the return options available to you.