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Raymond P
10/10
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Velux blind fits well with surrounding Velux frame and was relatively easy to fit. Operation is smooth and precise. Looks like part of the original installation.
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John E
9/10
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Disappointed with your technical representative, he listened to one of our four new solar controlled motors which in our opinion is noisy both opening & closing making a whirring sound as though the motor is working hard, but he said it is acceptable? He went on to say “it’s because the other three are quiet!!”……Strange choice of words……
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Paul F
10/10
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I’m an engineer by trade and I was extremely impressed by the pictorial instructions and the simplicity of fitting. The small tool kit that comes with it either fittings are also very good. As suggestion, I would recommend you include a tool to make a start on the screw holes. Not everybody owns one of these tools.
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MICHAEL B
10/10
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Excellent service overall. The product fitted perfectly. The fitting itself was very easy. Very impressed. Thank you.
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Mark D
3/10
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One item seems to have been returned to you by courier (possibly damaged in transit?). After two emails to your customer services and waiting a week - I’m still waiting for a replacement item, or even a reply to the emails! Very poor service
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Nikki H
8/10
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Product arrive on Friday & during the installation process it appeared to be faulty. Tried to ring customer service but the office closes at 12 o’clock on Fridays - that’s rubbish! And just my luck that it’s the Friday before a bank holiday so I’m not expecting a reply to my subsequent email any time soon
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your blind appeared to be faulty during installation and that you were unable to reach our customer service team when you needed assistance. Following the bank holiday, our customer service team will review and respond to your enquiry as quickly as possible. We sincerely appreciate your patience and understanding.
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Chris T
9/10
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The product was not the one I intended to order. I accept that, at least in part, this failure is mine. Having said that, the product that arrived was in good condition, reasonably easy to install, and entirely functional... just hugely more difficult to use.
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Peter H
6/10
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Your roller blind installation manual is next to useless. Some words would be useful !
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the roller blind installation instructions difficult to follow. While the pictorial format is designed to make the guide accessible across multiple languages, we understand that some installation steps can be unclear without additional written explanation. Your comments have been shared with the relevant team, as we recognise that clearer guidance can make the installation process much easier and more straightforward. If you require any assistance with installation, our customer service team will be happy to provide support and guidance.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delay in resolving this issue. Having reviewed your case, we can confirm that our customer service team has now been in touch, apologised for the delay, and arranged for a replacement item to be sent. We sincerely apologise for the inconvenience caused and appreciate your patience while we worked to resolve the matter.