What idiot in the Velux design team thought it was smart to use the small screws that require Allen Keys. Shear stupidity.
The design and the labelleing of windows makes it extremely easy to select and install the correct accessories, very very pleased
I found it difficult to follow the picture instructions provided with the blind but I was pointed to a video showing how easy it was by your helpful staff.
Excellent blinds, good quality and easy to install. Delivery easy to track and our 3 blinds arrived promptly.
I would be able to give a better score if 1. The blinds had arrived 2. You had told me they were going to arrive 3 days after they actually did 3. Nobody signed for the item 4. No calling card was left When I called at 4:30pm on Friday after discovering they had apparently been delivered but there was no sign of them. I was told that nobody could assist until Monday if I would like to call back then!
Dimensions and products were absolutely spot on, great product designed with future-proofed efficiency.
I never received the sample swatches that I requested even when I emailed the company a couple of times. Not sure what went wrong but obviously I am now inclined to shop elsewhere.
My original order was damaged and a fitting kit was missing from the open package. I suggest stronger boxing and a more care full carrier. There was water damage and mud on the split card board. Your customer support dealt with the replacement well , but I had to insist that you collect the damaged items rather Thame me have dispose of the them or use them as suggested. What use would 2 extra faulty blinds be?