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Gary P
10/10
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Cleverly engineered, well thought out design made retro-fitting powered openers, a dream.
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Virginia S
5/10
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I ordered samples for a blackout blind. I could not order the blind online in one of the colours you sent me. When I rang the exceptionally helpful customer service team they told me the colour was not available in the size window GGL SK01 If I am to order a blind by RAL colour instead I would like a sample before ordering. There is no facility for this. I am not ordering from a laptop screen colour.
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Michael T
10/10
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The diagramatic instructions were very helpful but it would have been very helpful to know the function of the small grey, plastic slider which goes up the side of the blind. I did try to telephone but gave up after 20 minutes waiting. The way the blind clicked onto the existing frame was very clever and the design of the two , screw in ,plastic brackets on the bottom of each corner of the blind was also imaginative and enabled the side parts just to click into place I hope this helps. Yours Michael
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Jane N
8/10
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All your items come in plenty of co!ours and designs, which very good just disappointed I had to wait so long for items to be delivered.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you were happy with the wide range of colours. We're sorry, however, that the delivery time did not meet your expectations. We understand that waiting longer than anticipated for an order can be disappointing, and we apologize for any frustration this may have caused.
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Michael H
5/10
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Screws provided for aluminium side rails are unnecessarily large gauge so used the smaller five star screws from the previous Velux Blind - unlike the previous blind the new unit does not grip the side brackets tightly when fitting so 3 hands required to fit. Packaging offers no impact protection for side rails.
Comment by veluxblindsdirect.co.uk:
Thank you for your detailed feedback. We're sorry to hear that aspects of the installation did not meet your expectations. We're also sorry to hear that you felt the packaging did not provide sufficient impact protection for the side rails. Feedback like yours is valuable, as it helps us identify areas where product design and packaging can be improved.
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Arthur N
10/10
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Following discussion with customer service about the type of replacement blind for my old Velux windows, I ordered two blackout blinds which were delivered promptly. Sadly, one of the packages was damaged and, on opening the box, I found that one of the side frames had been bent. After informing customer service, a new replacement blind was sent without any argument. I have now replaced both blinds and they look absolutely splendid. I am impressed with the service I received and would highly recommend these products.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your feedback. We're pleased to hear that our Customer Service team was able to assist you and provide helpful information regarding your blind options. We're sorry, however, for the frustration caused when the colour you selected from the samples was not available for your specific window size. We also understand your concerns about ordering based solely on a RAL colour reference without having the opportunity to view a physical sample first. Choosing the right colour is an important part of the purchasing decision, and we appreciate that screen displays may not accurately represent the final product. Your feedback regarding sample availability has been noted and shared with the relevant team for consideration. We are always looking for ways to improve the ordering experience and make it easier for customers to purchase with confidence.