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John M
0/10
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Still waiting for order to be delivered. Your request for me to complete this survey was a little premature. You have had my payment for a week, I have had nothing in return.
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Tom P
8/10
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All fine. Instructions clear and easy to fit.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that everything went smoothly and that you found the instructions clear and the blind easy to fit. It's great to know that you were happy with the overall experience.
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Catriona F
4/10
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My low score above was specifically regarding the velux insect blind. It is advertised as ‘easy to install’ but you need a hacksaw and equipment to cut it down to size! Also the website should make it clearer that it might not fit anything other than a perfect, new-build house velux wall… We spent 4hrs trying to make this work in our old house with an attic conversion - and had to give up in the end. A complete waste of £160…
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the insect blind did not meet your expectations and that the installation proved much more challenging than anticipated. We also appreciate your comments regarding the installation requirements. Clear expectations around sizing, compatibility and any tools required for installation are important, and your feedback has been shared with the relevant teams for review. We're sorry for the frustration and inconvenience caused, particularly given the time and cost involved. If you have not already done so, please contact our customer service team, who will be happy to discuss your experience and assist further where possible.
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Raymond P
10/10
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Velux blind fits well with surrounding Velux frame and was relatively easy to fit. Operation is smooth and precise. Looks like part of the original installation.
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John E
9/10
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Disappointed with your technical representative, he listened to one of our four new solar controlled motors which in our opinion is noisy both opening & closing making a whirring sound as though the motor is working hard, but he said it is acceptable? He went on to say “it’s because the other three are quiet!!”……Strange choice of words……
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Paul F
10/10
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I’m an engineer by trade and I was extremely impressed by the pictorial instructions and the simplicity of fitting. The small tool kit that comes with it either fittings are also very good. As suggestion, I would recommend you include a tool to make a start on the screw holes. Not everybody owns one of these tools.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order had not yet arrived at the time you received this survey, and we understand why this was frustrating. Having reviewed your order, we can see that it is currently with the carrier. The original estimated delivery date was 02/09/2026, and the latest tracking information shows that the parcel is out for delivery today. We also appreciate your comments regarding the timing of the survey. These surveys are sent automatically following customer interactions, but we understand that receiving one before your order has been delivered may not have felt appropriate. Your feedback has been noted and will be shared with the relevant team.