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Nicola M
10/10
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The black out blind we purchased looks really neat and completely blocks out the light. It was relatively easy to fit. Very happy with the whole Velux experience.
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Diana J
8/10
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The blind and awning were delayed (it took about a month to arrive from the order) and it arrived very badly damaged. But, when I was able to speak to a customer representative, he was excellent and re-ordered the blinds, which I hope will arrive soon.
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Duncan M
0/10
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No ability to accurately track delivery progress. I was literally told it was being delivered by a third party and just had to wait. Missed promised delivery date with no advanced notification that delivery wasn’t coming, having waited in all day. Very poor, with Velux customer service not seeming to care.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry for the delivery issues and the lack of communication you experienced. We understand how frustrating it is to wait in without accurate tracking or notice of delays. This is not the level of service we aim to provide, and your comments will be shared with both our team and the courier to improve communication and reliability.
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John M
10/10
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I am not keen on doing DIY but found the videos/fitting instructions very helpful and therefore fitting the blinds relatively straight forward even though our windows are in a high awkward position.
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Peter T
8/10
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EVRI are a complete shower of shysters - and that’s the very polite version! Please use others!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about your experience with the delivery service. While we work with external courier partners to fulfill deliveries, your comments are taken seriously. We will share this feedback internally and with the courier to help improve the overall service provided to our customers.
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David G
10/10
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It's admirable that blinds are still available for windows as old as mine - and it's so easy. Just enter the code numbers displayed on the window's own identity plate, and you're done. Very impressed.
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Matthew B
0/10
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blind was missing the large box of screws and remote control. WE now have to wait over two months for the screws. terrible service for a £600 blind
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that your order was delayed and arrived damaged. This is certainly not the experience we aim to provide. At the same time, we’re pleased to hear that our customer service representative was able to assist you effectively and arrange a replacement. We appreciate your patience and hope your new blinds arrive promptly and in perfect condition.