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John M
10/10
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Recent purchase had an improved installation process, much appreciated over a previous product we struggled to fit
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Tom D
5/10
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I am happy with the ease of ordering and service but I am just replacing a blind that I purchased from you less than 6 years ago. The blind that needed replacing lost some its black plastic/rubber guides within couple of years and has slowly but surely meant that the blind has shredded to the point that it had to be replaced. I would have gone somewhere else to see if their product performed better but they all seem just to buy from you anyway. Shame really as everything other than product performance is good.
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Brenda W
9/10
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I was a little disappointed with the colour as I ordered dusky pink but the product to my mind is brown. There is also an extra piece to fit but I can not work out what it's function is. It's a little square that clips onto the frame.
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Christine R
10/10
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We have very old Velux windows yet it was really easy to find the correct blinds for them through using website. Black out blinds are fantastic. Have had great sleeps since installing
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Nancy E
10/10
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I am really impressed with both the knowledge of your staff and the build quality of the blinds.
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Wendy G
10/10
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A velux blind is actually quite a complex thing to order, but the steps are broken down to make it as easy as it can be.
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Joseph B
10/10
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Vert pleased with my new black-out blonds, Michael better than the old design and smartened up my 20 year old windows. I hope these new ones last just as long!
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Kim B
0/10
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Initial communications regarding the delivery delay were inadequate, and the subsequent customer service and actual delivery was poor. The first communication advising that the order was delayed came the day before the approx. delivery date on our order. You did not communicate a revised delivery date for another month, with the delivery proposed for 2 or 3 days after this communication. We were not in the country for the revised delivery date, so we immediately requested a delay to allow our return to receive the goods. No response. The order comprising four very large and heavy boxes was deposited on our doorstep and public path (we have no front garden). Fortunately, a neighbour saw them and was able to take them in for us. Given the value of the order, we have no evidence that the was signed for. I wrote to Velux Customer Service over a month ago regarding these issues, but have not yet received a response.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you were happy with the ordering process and service. However, we're sorry to learn that your previous blind required replacement after less than six years. We understand your disappointment, especially as product durability is an important part of the overall experience. Your comments regarding the blind's longevity and performance will be shared with the relevant team for review.