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Kevin A
10/10
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I was very impressed with the quality of the product and the attention to detail in the design.
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Les S
9/10
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Found the Web ordering page a minefield so contacted customer service with window type. Spoke to Samantha (who is a Jem, hang on to her) who sent some samples out and told me what I needed to order. Sample chosen so come to order, another minefield, so many drop down menus, I might be me an old git, but I don’t think so! Ring again, Samantha again (praise the lord) said I had to order on line to get postage deal. I needed three the same. Walked me through the ordering process job done! Blinds arrived a day early, great all safe & sound! Installation proved I can no longer read a comic as after ringing customer service, putting phone on video another helpful lady told me I was facing the wrong way, up 8ft steps in the blazing sun! The electric windows are 5yrs old and could I locate the power pick up from the instruction? Your right! Another phone call to a helpful guy this time who sent me a video link. At last all working and fine. So all in all a good product with one of the best after service help lines I’ve come across. Once you have fitted one it’s a breeze.
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Nicola S
10/10
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Not quite as easy as the video to fit but that was mainly because of the height of the velux in a sloping ceiling. Needed two people
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John H
10/10
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At first I was unclear as to how to correctly orientate the solar-powered blind we had bought for one of our Velux windows. I phoned customer service and was delighted to speak with a friendly and helpful human being after a very short delay. He even set up a video call so that he could see what I was doing wrong! I am really impressed with your customer relations. You are an excellent company to do business with. Thank you.
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Mike W
10/10
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A very high quality item which was easy to fit and which has transformed the blinds
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Martin E
7/10
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The box containing the awning was damaged potentially losing the contents. The larger screws were Torx with no enclosed screwdriver so had to substitute my own. The instructions to remove the bits to install the awning were wrong in that the contents were not screwed in and there were ‘packaging’ pieces of wood at either end that needed removing. Fortunately found a non Velux video explaining this. Also have a photo of the package that arrived if you want it. The blackout bling and instructions were fine.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the packaging arrived damaged and that you experienced difficulties during installation. We understand how frustrating it must have been to encounter unclear instructions and have to rely on an external video to complete the installation. We appreciate you taking the time to share these details, as they help us identify areas for improvement in both our packaging and installation guidance. If there's anything we can do to help, please reach out to our support team.