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Barrington J
4/10
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The issue is still not resolved. I purchased a recommended replacement and the remote pairing still doesn't work...not happy that I bought an unnecessary item when the fault lay in the pairing between devices.
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Gary J
10/10
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Fantastic customer service and support! Thank you so much. A superior product and superior customer support.
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Karla L
10/10
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The blind is excellent but the fitting instructions were less than clear. We had to watch YouTube videos to understand what the instructions meant. Otherwise great.
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Kim k
10/10
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Fantastic product, ordering very simple just got the code from the product and your website took me to the exact blind I needed. Flawless ! Easy to fit can’t fault this product
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Kevin M
8/10
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Got the kit to service my windows and inside was the little pictogram sheet that is supposed to show you how to do it, it is very poorly thought out, would it hurt to put a few words on the sheet? My old windows bear very little resemblance to the silly little pictures.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the instructions included in the maintenance kit were difficult to follow. We understand that the pictogram guide may not provide enough detail. Your comments about the lack of written instructions are appreciated, and we will pass this feedback on to the relevant team for review. We appreciate you taking the time to share your experience, as feedback like this helps us identify areas where we can improve our products and supporting documentation.
Comment by veluxblindsdirect.co.uk:
We are very sorry to learn that your electric window is not working with the handset you have purchased. We would kindly ask that you call our aftersales team on 01592 778 225 when you are at the window they will be able to do troubleshooting with you to get this issue rectified.