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Gerard B
5/10
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The installation documentation provided is appalling and even when I was pointed to stuff on YouTube it didn’t really help. The staff on the help line are VERY good, but having to ring up is a bit much, especially when there are long waits to get through and the switchboard wasn’t working for a day
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Owen P
8/10
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Great products - better variety than I found elsewhere. Delivery was relatively slow, and from stock held abroad. For 2 very small brackets, there was an excess of packaging. They also were sent separately from the main blinds - therefore increasing the environmental impact of delivery
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the product range and were able to find the right blinds for your needs. We’re sorry that the delivery took longer than expected. Our products are dispatched from different warehouses across Europe to help ensure product availability and a smooth delivery process, but we understand your concerns regarding the additional packaging and environmental impact.
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Martin C
0/10
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Received product doesn’t work. Still waiting for scheduled delivery dates of 2 items on order.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the product you received is not working as expected. This is certainly not the experience we want for our customers. We’re also sorry that you are still waiting for delivery dates for the remaining items on your order. We appreciate your patience and apologise for the inconvenience caused. If you have not already done so, please contact our Customer Service team, who will be happy to assist you with both the product issue and the status of your outstanding deliveries.
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Ralph T
8/10
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I knew from past experience that a genuine Velux blind would be the perfect fit and so it's proved. Apart from the fact that I forgot to order the little brackets needed for an old window... however, your customer service gentleman sorted me out very quickly and even phoned me after to make sure all was ok. Excellent service, and best of all was that my wife was impressed by my workmanship, thanks to Velux.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re delighted to hear that the blind was a perfect fit and lived up to your expectations. We’re also pleased that our Customer Service team was able to quickly assist and ensure everything was resolved to your satisfaction. We’re glad the installation was a success and earned you some well-deserved praise for your workmanship. Thank you for choosing VELUX.
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Julia W
10/10
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At 65 years old and a lady on her own I was most impressed with how easy it was to install. Brilliant
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Dean E
10/10
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I bought this to replace one that I bought 12 years ago that had broken. The video on your website was ok, but probably needed more info about how to remove the top bar. You need to really pull hard. It felt like I was almost breaking something when I did it, but all was good.
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Hywel R
10/10
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Delivery was a bit slow not helped by the Evri courier, but the product was easy to install and replace my previous control
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Anne B
10/10
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My Solar blackout blinds for my VELUX roof windows have really helped to keep the room cooler during the heatwave. They are very easy to control using the free app and I was pleased that I could get a voucher to cover the cost of the Gateway. Highly recommend this quality product.
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Ruth P
8/10
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I have 3 motorised solar blinds with 3 handsets, it would be helpful to have all controls on one handset.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are using multiple motorised solar blinds. We appreciate your suggestion regarding the ability to operate all blinds from a single handset, and we can certainly understand how this would provide a more convenient user experience. Your feedback is valuable and will be shared with the relevant team for consideration.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you found the installation documentation difficult to follow and that the online guidance did not provide the support you needed. We’re pleased to hear, however, that you had a positive experience with our Customer Service team and found them helpful. We also apologise for the wait times and the difficulties you experienced when trying to reach us.