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Hugh S
4/10
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I found the whole process excellent except for the installation instructions. I consider myself a reasonably capable DIYer and would probably cope with 80% of home projects independently. Thè single slip of paper enclosed in the package with four or so pictures but no words was virtually useless. I often resort to independent online videos when I get stuck but with such a big product range, have not found one relevant to my purchase. I think I have eventually worked it out ( awaiting a second pair of hands to actually do the installation). In this day and age it would be nice to have a product specific video on your website for customers who need it, which could be discovered via a QR code on packaging or invoice. That apart, the product itself is excellent, as was the website, ordering and delivery process
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Sue C
10/10
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The pictures could be clearer in the instructions. Words would be helpful alongside the pictures.
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surinder p
10/10
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The product is well designed and well made, fitting was easy in fact I was well impressed with everything which is a rare event.
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Penny B
9/10
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The product was of excellent quality, simple and functional. Feedback-wise, the installation for the manual external blind was straightforward and intuitive, which is fortunate because the instructions layout regarding the many different blind and window part numbers can take some deciphering and the drawings of the fixings orientation could be clearer. Finally the fixing screws would have benefited from being normal crossheads (Philips) rather than a hybrid which ideally works best with a specialist bit of the type found with some auto screwdrivers, an option not readily available to all of us.
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Huw B
10/10
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Item was as described fitted easily and looks great. Black out blind does what it said on the tin and blacks out the room.
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Jamie M
0/10
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Still haven’t received our item, it was delivered to goodness knows where, have had no communication.
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Tom S
3/10
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Ordered 3 blinds and took over 2 months to be delivered
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry that your order took longer to arrive than expected. During the summer period, we experienced exceptionally high demand, which unfortunately led to longer delivery times for some orders. We understand that waiting over two months for your blinds would have been frustrating, and we sincerely apologise for the inconvenience caused.
Comment by veluxblindsdirect.co.uk:
Thank you for your detailed feedback. We're delighted to hear that you're pleased with the product and that your experience with our website, ordering, and delivery was a positive one. We appreciate your comments regarding the installation instructions and agree that clearer guidance, including product-specific videos and QR code access, would be valuable. We'll be sure to share your suggestion with our team for future improvements.