veluxblindsdirect.co.uk Reviews

Consumer Goods

(17261 public reviews)
Rating of  8.3  from 0 - 10

Velux products are very well engineered, high quality & designed to last.

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Dont send a satisfaction survey, when you have just told me my order is delayed by 2 weeks!!!

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Delivered before scheduled day but we were in. Slight package damage but product fine. Very clever design and easy to fit. Very happy with product - kitchen us much cooler now.

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The product I ordered was never delivered! Only after tracking with Evri discovered the product was damaged and not delivered! Was told to contact you and inform you. Surely this should be the responsibility of the delivery company

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I did not receive any notice of delivery. The top brackets for the blind should be included with the blind; they probably only cost pennies to produce and the blind is expensive. Had to order a complete new blind although all I needed was new material as the old one had split. There is insufficient overlap of material in the track; or better still add a hem to the sides of the material. The fixing screws supplied had Allen slot heads, necessitating a trip to the hardware shop to purchase socket. If you don’t want to use standard slotted screws you should include the tool required.

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The blind came 2 days before the fixings there was no indication that these would be delivered separately

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Overall happy with the product and service. The products are well-engineered, straightforward to install and function well. All good! Things that could be improved: 1) delivery lead-time was longer (3½ weeks) than I'd have liked. 2) As a DIY installer I found a few steps in some of the pictures-only installation leaflets slightly challenging to understand for a while. All were clear enough in the end, and I do get that "a picture's worth a thousand words" and that translation is tedious for such an international product, but a _few_ would have helped!

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