|
Keith J
9/10
|
Packaging arrived very damed (products were ok) - x4 blinds and extras. We blamed Royal Mail. Whilst ordering blinds was easy it was also hard - contradictory I know. Easy to get size with window plate but when it came to type of blind it was more confusing. We ordered blackout blinds (all 2 of one colour and 2 of another - in eluding a fire escape window in each). The fire escape windows came with a double blind - why? How? Ours are older windows but I had to guess to order the blind fixings - there was no prompt. We ordered a pole - great idea but the end fixing does not seem to fit well to the window or blinds. Haas the design changed over the years?
|
Karen R
10/10
|
Arrived earlier than expected. Excellent website guiding through the process to identify size of blind.
|
Telfyn B
7/10
|
New blind came soon enough and works as expected, fitting instructions for my blind could be clearer, specifically i had to remove an old blind that broke and you've changed the design so that was a bit tricky
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear that your new blind arrived promptly and is working as expected. We’re sorry, however, that the fitting instructions weren’t as clear as they should have been. Your comments are very valuable, and we’ll make sure they’re passed on to the team responsible for our installation guides so we can continue improving clarity and usability.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind feedback. We’re delighted to hear that you were impressed with the support you received over the phone and that our team was able to help you with the installation. Providing clear, helpful assistance is very important to us, so it’s great to know our customer service made a positive difference.