veluxblindsdirect.co.uk Reviews

Consumer Goods

(15881 public reviews)
Rating of  8.3  from 0 - 10
veluxblindsdirect.co.uk
10/10

Report for abuse
...
10/10

Website is brilliant for helping to select the right product and showing the difference between different options!

Report for abuse
...
5/10

One blind was faulty which I found to be very annoying as I couldn’t complete the installation and have to wait another 10days for a replacement.

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're truly sorry for the inconvenience caused. We understand how disappointing it is when installation gets delayed, and we appreciate your patience while the replacement was on its way.

Report for abuse
...
5/10

Instructions were terrible. I’d recommend investing in some user testing to ensure that instructions are user friendly.

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're sorry to hear that the product instructions did not meet your expectations. If there's anything we can do to help, please reach out to our support team.

Report for abuse
...
8/10

Stock of refurb package had to be sent from abroad. Stock should be kept in UK to enable faster delivery.

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We understand how important fast delivery is, and we're continually working to improve our service.

Report for abuse
...
5/10

Very poor service from Evri , lost one blind can’t find it ! Say they attempted delivery but never.

Report for abuse
...
7/10

No negative comments - Well designed and manufactured product that’s easy to fit -

Comment by veluxblindsdirect.co.uk:

Thank you for your positive feedback. We're happy to hear that the product met your expectations in both design and ease of installation.

Report for abuse
...
9/10

Hi - very happy with the replacement blind which we bought recently - the previous blind had done excellent service for over 30 years! My only comment is that your website ould be clearer about which products are a direct replacement for the existing model and which require different fittings. It wasn't a big problem, as we had ordered a new set of brackets just in case, and fitting them was straighforward, but it was a surprise to find that they were completely different from the previous ones!

Report for abuse
...
10/10

Report for abuse
...
10/10

Installation is fairly straightforward and the illustrated guide is very clear. It is however worth taking time to get it right and not trying to rush the job.

Report for abuse
...
Previous Next
Page 3 of 1589
About veluxblindsdirect.co.uk

VELUX Company Ltd is a sales and marketing organisation covering the whole of the United Kingdom and Ireland.
We are part of the international VELUX Group with sales and manufacturing operations in more than 35 countries and 10.000 employees worldwide. Our local company was originally incorporated in the UK in 1954.

For more than 70 years, the VELUX Group has created better living environments for people around the world. Using daylight and fresh air. A passion for daylight, fresh air and better living environments. That's what started our company more than 70 years ago. And it's still what drives us forward.

Visit website

Contact veluxblindsdirect.co.uk

If you have any questions related to the reviews on this page, or to veluxblindsdirect.co.uk in general, please get in touch.

Email: sales@velux.co.uk Phone: 01592 778225

Our promise to you We - CustomerGauge - guarantee you that we only publish real, authentic reviews from customers who interacted with this company.