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Gyongyi Z
7/10
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I had a very scary experience about the delivery. I received an email that I need to be at home at 19 june. The package arrived at 16th June, but nobody texted me or called me. When it was 9 p.m at 19th June, I start to look after. I was shocked when I saw, there was written, my package was delivered. The deliver lied when he wrote, that he called me and I was aprooved him to collect the package myself. Nobody called me, nobody texed me about it. It's more convenient for them to place the pack at the post-office directly, then to find a location. Not was this the biggest problem. It was, that I didn't know where was exactly my package, because not was written there the adress of the post office. I didn't know if there is a collect office of GLS in my town or I need to go to the normal Post office. It was 9p.m, when I realized what was happened. I was scared, I lost a lot of money. Next day I went to the normal post office and I found it there. But was very scary. Was so hard to write a message to me : go to the post office, your package is there? So: the blinds are very nice, I am happy to have them, but the delivery is scary.
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John H
8/10
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Excellent product and great AR instructions Very poor delivery service. Item told would be delivered on 25th June and arrived while we were on holiday before the 20th Not even informed
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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Nicola G
10/10
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It would have been useful to have the screwdriver to fit the screws. I had to go buy one
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Mr D
0/10
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The VeLux trim kit and items missing . Which cost me more money the day they arrive to fit these things should be checked and double checked before they leave the factory, when the fitting kit is incomplete. I should be receiving compensation for the extra cost I incurred to re-employ the installers
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Paul E
0/10
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On ordering a blind and fixing pack your website gave the delivery date of 18th June. The fixing pack was delivered on 18th but the blind isn’t coming until 25th. What use is a fixing pack without the blind? Your customer satisfaction email has arrived before the product!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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Michael M
0/10
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Parcel delivered to wrong address. Still trying to find what went wrong and where it is. Meanwhile more parts are on the way with a different courier. No idea why there's another package. It looks like I'm in for a long ordeal and many long wait phone calls before I receive anything. Not even sure if I'll ever have the full kit. I just feel a mixture of disappointment and anger.
Comment by veluxblindsdirect.co.uk:
We are sorry to hear that the parcel was not delivered properly. A replacement order has already been placed and will be delivered as soon as possible. In the meantime, the issue will be investigated with the carrier. We sincerely apologize once again for the inconvenience.
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve, and we would be happy to investigate the matter further if needed.