The instructions for fitting the blind were rather sparse and could also have included instructions for removing the old blind
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Janice F
6/10
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When ordering samples of blinds, the ‘add to basket’ button disappeared and it was very difficult to put items in the cart.
Excellent, effective and quick resolution of a simple minor fault. Straightforward and clear process, with great phone support. An example for many other businesses to follow.
I fitted my replacement blind to a velux window fitted in 1993. By trial and error I found the blind fitted by pushing hard on to the existing mounts, not up as shown on the video. Otherwise it was fairly straightforward and the quality of the unit looks good - time will tell!
The service, delivery and product were as expected and timely. I just don\'t really \"recommend\" any businesses unless asked for specific advice.
The procedure for arranging delivery was unclear. I was provided with a French form to complete in order to get the delivery driver to leave package in the porch. I was led to believe I had to be at home for delivery (which was a day earlier than published). Other than that, a phone call to the customer service office sorted things out. The quality of the product is very good.