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Catherine F
10/10
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Brilliant product. Easy to fit. Does an amazing job. Fast delivery. Excellent all round.
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Kathryn L
9/10
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Items ordered but needed a delivery date of 2.5 weeks from order, (16 June). This was set up on the website & confirmed. After a week got an email stating delivery scheduled for 13 June. Contacted Customer Support who stated they could do nothing, I should contact delivery ‘partner’. Notified early morning of 10 June that delivery that day! We were not at home & neighbours inconvenienced. Just not good enough. Cannot see why Velux are unable to comply with agreed arrangements. Spoiled an otherwise good experience.
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Dharushan N
3/10
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Whilst I ordered the correct blind model (as dimensions were a perfect fit), the holeless bracket that already came fitted with the window were not compatible with the main blind slider mechanism that I ordered. I hoped some brackets (with screw holes) would've been included in the box so I could replace these but they weren't. These holed brackets are referenced via diagrams in the included manual, causing some slight confusion. Had to result in a DIY solution to hold up the main horizontal blind slider but annoyed having to pay £70+ for a first-party product that doesn't offer spares in the box. Can't fault the blind itself, as that works as it should.
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Mary B
9/10
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We had a satisfaction survey before we'd taken delivery so very confusing and unhelpful
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John A
9/10
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Initially sent photo of velux window label to customer service as didn’t know which range of blinds to order. Received comprehensive reply detailing all options available for specific window. This was vey useful as without it I would have struggled to purchase the correct blind. Initially I found fitting instructions difficult to follow just from the pictorial guide and some narrative would have been helpful. Searched on line for YouTube video which although didn’t match the model of my velux window, which is 20+ years old was useful. After a couple of hours, once I had fitted the blind the basic pictorial instructions that came with the blind made perfect sense! All in all a lesson learnt because if I had to fit another one it would be a fitted in 15 minutes.