Easy to order and received as scheduled. Had to phone customer services for advice a couple of times and both times they were very helpful and friendly and ensured that I had all the information I needed.
I haven\'t installed the new blind yet. However the customer service was efficient and friendly. My old blind lasted much longer than expected. I\'m very pleased with Velux.
Velux blinds are great quality and relatively easy to install if you have a bit of practical ability. HOWEVER ! They do break after a time [both of ours have after 12 yrs], and here the problem starts- it\'s very difficult to get the old fitting out in order to install the replacement. They\'re designed as though nothing will ever go wrong with them. I had to break the metal rods in the end, or risk gouging holes in the wood. This is quite a major deficiency, you could possibly injure yourself too.