Ordering was very simple using the code on the window. The product is of very good quality. However, my venetian blind was delivered with one of the temporary red transit clips broken which meant that one of the tilt control pulleys was lose inside of the header box. The first time I fitted the blind I found that I had not reinstalled the pulley correctly meaning I had to take it down and figure out the correct installation of the pulley block. I managed to work it out and reinstall the blind successfully. The whole job took me longer than expected, but I have no doubt that without the damage it would have been very quick. I would like to point out that the blind was delivered in a stout box with no apparent damage so I am not sure at what stage in the process the damage occurred.
Needed special screwdriver which was supplied in one box but not the first I opened so had to scrabble about to find one. Otherwise easy enough to fit. Haven\'t used it yet as no need in winter.
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Allan Smith
2/10
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Because you close at 1630 and won\'t take email orders,I have missed your sale on blinds which were going to be fitted on my new velux window. You can\'t need the custom.
Incomplete delivery. Then they sent a replacement and tried to charge for it. Now 1 year later they are asking for money and the Customer support has to go by email to Poland and they can’t transfer you to someone to talk to!! Awful service.
Was unhappy with extra cost to use App after spending £4000 on windows. Eventually sorted and sent gateway. Now looking to order blinds for them. Thank you.