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Vicki L
10/10
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We have had several problems with the quality of blackout blinds coming away from runners at sides but usually managed to fix ourselves. The latest was a brand new blind , just fitted. Customer services were great, went as far to video call me to see problem for themselves. Never once tried to question issue or blame us, arranged new blind to be sent straight away. Very friendly and helpful.
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Benjamin L
9/10
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I am very happy with my velux blind. Good quality, great design, value for money, fast delivery and good customer service for follow ups. I would highly recommend Velux to anyone.
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Rob B
7/10
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3 blinds came in 3 separate deliveries. Thats fine but on two occasions, couriers left the package out in the open on a main road if full view pf passers outside what was obviously a closed business premises. On one occasion, this was on a saturday evening, so I had to drive from home to work so it wasnt left out over the whole weekend...
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Gerald W
9/10
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Had a problem, got through to wrong department, the lady was very courteous and promptly put me through to the right department where I with details of my issue handed over. I was then dealt with courteously and promptly with the outcome very satisfactory.
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Gwion J
6/10
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Order placed, no tracking delivery date sent just turned up a few weeks later. No expected delivery date or any correspondence.
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Stephen H
10/10
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Customer service was very informative and friendly. Very helpful, and Haley and Alisdair put me on the right track to what I needed, as I was not sure about the correct part required. I very much appreciated the information that I was given.
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Ingrid N
5/10
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Unfortunately, it has been 4 weeks since I ordered window blinds, and I still haven't received them. It's been marked as ,, in transit,, for over 3 weeks, yet never delivered. I have spoken to an adviser on the phone and she assured me she will dispatch the blinds again. Still waiting... but being hopeful. Although very disappointed as I had a handyman booked for fitting the blinds, and had to cancel. I would also recommend looking into or reconsider the transport company used for deliveries.
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Alan T
9/10
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At first the website was a little daunting, however I called Velux and Lois from Customer Service was patient with me and she talked me through all the options and how to find the size etc for my solar blinds it took about 5 minutes. She was brilliant especially having to put up with a numbskull like me. The blinds arrived on time and I installed them myself with the simple instructions and also aided by a video on YT. First class service I couldn't fault them