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Ian F
8/10
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My main reason for responding is to let you know that as much as I admire the design and quality of Velux windows and blinds I must stress that the fitting instructions and advice for the replacement blind are diabolical. If you want details then please contact me, but this is the only reason you don't have top rating from me.
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CAROLYN S
9/10
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When fitting the blinds it is easier to watch a video rather than following the drawings
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Marcel H
4/10
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Having ordered 2weeks ago still awaiting delivery as courier lost the first one and still has not delivered or communicated when it will be delivered.
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Brent I
2/10
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The blind was left out in torrential rain by delivery service. The box was fully saturated and breaking up. I am drying the contents out to see if that’s effected.
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Julian M
0/10
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You need to sack Parcel Force and engage a company that will deliver competently. For more details please see my Trustpilot review for them. I'm 'Somerset Man' and posted today, 9/2/26 in the evening. It would have helped if I could have specified a delivery date with you before Parcel Force got anywhere near my goods.
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stuart r
5/10
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It still isn’t working and I need another part which the website did not tell me I needed. Why does it not tell me I need a zoz 241 at the time I ordered. Page 10 of instructions tells me I need some but why could you not have said that before ?
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced. Our customer support team would be happy to help you get the correct part and ensure everything is working as it should. Please feel free to reach out so we can resolve this for you as quickly as possible.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Please be assured that your comments have been shared with our delivery partner.