We are pleased with the overall look of our velux, and deliberately ordered electric ones for ease of use. However, one works and the other one doesn’t. Our builders have tried to speak with you to understand how to potentially unlock the window as this seems to be inside the locked window, but so far no one has been available to discuss this. We have now been weeks without being able to unlock & use one of the windows. We find it very hard to understand that to reset it we have to open it, but as the button is inside the locked window we can’t work out how you reset if the reset button is inside a locked window. It feels like poor design.
