We are still waiting for our window pole to be delivered urgently. We have had our windows for weeks now but still can't open them to ventilate the room. One of the rooms is a bathroom so is getting mouldy already:((
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your feedback. Please accept our sincere apologies for the delay in receiving your window pole. We fully understand how important proper ventilation is, and we are sorry for the inconvenience this has caused.
Your satisfaction is important to us, and we'd appreciate the opportunity to make things right, please contact our team for further support.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your feedback. Please accept our sincere apologies for the delay in receiving your window pole. We fully understand how important proper ventilation is, and we are sorry for the inconvenience this has caused. Your satisfaction is important to us, and we'd appreciate the opportunity to make things right, please contact our team for further support.