My blind runner was deformed on arrival so the blind wouldn’t work. Your customer service was efficient, but the issue was still frustrating. Also these were replacements for the exact same blinds that were around 8 years old which had failed. The blind runner mounting hole positions have been changed which means the blind runners can only be fitted with three if four screws.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Please accept our apologies for the inconvenience caused by the deformed runner on arrival. We are glad to hear that our customer service team was able to resolve the matter efficiently. We also appreciate your observation regarding the change in mounting hole positions compared with your previous blinds, and the impact this has on fitting. This is valuable feedback, and we have passed it on to the relevant teams for review.