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Stuart E
10/10
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Clever design that is easy to fit with clear instructions. Unfortunately only needed to replace an identical blind that had failed due to wear of a very small plastic component that is irreplaceable.
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HELEN C
5/10
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Was fourth delivery day before I received my blinds. I waited for first three days from 9 to 5 with no delivery. Cannot understand why like other firms there could be a system where the delivery could be tracked and a mobile number given. Really not a happy lady regarding delivery!!!!!!!!
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Jane G
8/10
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I suggest you find another delivery service. Royal Mail are just so slow. We ended up asking a neighbour to take delivery of our order as we were away, this was due to late delivery! We were in desperate need of the blackout blind as the weather was so hot and sunny! Delivery should have been 3 days, t took a week!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Ian M
8/10
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Colours of blinds have a difference when received compared to site not sure how that could be combated, other than that a great service.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the colour of the blinds did not fully match your expectations compared to what was shown on the website. Variations can sometimes occur due to screen settings and lighting, but your comments are very valuable and will be shared with our team as we continue to improve the accuracy of our product presentation. We’re pleased to hear that you were otherwise happy with the service, and we appreciate you taking the time to share your experience.
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Rosemary L
0/10
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I have paid my twice by accident and I am trying to get the overpayment back. Credit control are ignoring me and not returning my calls. Please help!
Comment by veluxblindsdirect.co.uk:
We tried to call you regarding your refund and left a voicemail. Please accept our apologies for the delay in responding. I can confirm that your refund has now been processed and should appear in your account within 1–3 working days.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your experience with the delivery and the inconvenience caused by having to wait multiple days without receiving your order. Your comments regarding the lack of tracking information and communication are very important, and will be shared with our delivery partners for review. Thank you for bringing this to our attention as we continue working to improve our service.