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Isla H
10/10
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Very helpful customer care as I could not find the code to re order a product and the male explained how to find it on the window. professional and helpful
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Carol R
10/10
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First time use of the web site. Very easy to use and fast delivery. Well packed. I understand that the instructions were easy to follow and the blind was installed very quickly with no problems. Overall very impressed.
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Ian Q
10/10
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The pictograms explaining installation were too cryptic for me, but I found a video on Youtube that showed exactly how to install the blind and after that I didn't look at the pictograms. I don't know if you have your own explanatory video, but a link to one on Youtube or to your own would be far better than trying to use the pictograms.
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Ann T
10/10
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Would have liked more basic options for the older velux windows (mine were not available). I have a dozen very old velux windows where the blinds have deteriorated and frankly I can’t afford to replace them all. Your ‘how to fit’ video was extremely helpful though need to emphasise use of fitting pack more - I nearly failed to buy it.
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Natasha P
2/10
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No instructions how to fit the blind!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’d love to make this right for you. If you could get in touch with our customer support team, we’ll be happy to provide the installation guide straight away and walk you through the process if needed. Our team is always here to help ensure your blind is fitted quickly and hassle‑free.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your thoughts. We completely understand that not everyone feels comfortable recommending products or businesses to others — and that’s absolutely okay. We really appreciate that you still chose to leave a review.