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David W
10/10
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Delivery service was diabolical. I took the day off to accept delivery on Friday which is when TNT said they would deliver it. No update from 5.02am when it was in country, about 80 miles from me. The package was delivered the following Monday when I was at work and just dumped at the front door. The next update was 15 minutes later to say it had been delivered. I only get 5 personal days per year. I have now wasted one of them
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Tony H
10/10
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I have bought many vellum blinds over the years and I've noticed how incremental improvements are made to the design. This time, a great improvement was the mechanism for retracting the blind, by slightly pushing in the bottom rail. This helps avoid the problem in the earlier deigns whereby uneven pressure to retract the blind can cause failure. Much better!
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Annemarie C
7/10
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The basic blinds to fit my old windows (GGL S06) are not the same quality as the previous ones I installed originally. The strings had broken & it would have been better & more environmentally friendly to replace the strings but this wasn’t an option. The customer services were excellent at helping me understand how tricky it would be to install the new blinds when I was struggling. It is definitely not possible to do on your own. You need to be an octopus & have flexible arms & fingers to secure the new blind in place as it doesn’t click in as before & the securing block is under the blind itself which leads to possible danage to the blind as you’re trying to get the screw into the frame. Afwful! I imagine the designers didn’t try to install it in situ. It was a horrible experience & the result is disappointing in comparison to the originals. It works as a blackout blind but just doesn’t look great in my opinion. Hopefully I won’t have to change it again for a very long time!
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Caroline B
9/10
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Would have been nice to obtain a sample as difficult to judge accurate colour on line
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Chris H
10/10
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We are happy with our blind and the colour choice we made, however would it have been possible to request a swatch of the colours which would have helped. Who knows if we could have made a better choice of colours.
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Jenny S
10/10
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Really friendly and very helpful with helping me with an order 4 blinds for a friend.
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Marco C
8/10
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Overall a great experience ordering from Velux. The only thing I can say is that it would be good to be able to receive the items quicker although I did actually receive them quicker than what was indicated. Still was over a week. Would certainly use again though. Products are fantastic and very easy to install.
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Richard R
10/10
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Superb product. Very precise. Easy to fit but the videos were ESSENTIAL. Delivery not as scheduled - it was 24 hours late.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re delighted to hear that you had a great experience ordering from VELUX and that you found the products easy to install. We appreciate your comment regarding delivery times as well. While we’re glad your order arrived sooner than expected, we understand how important quick delivery is and we’re always working on improving this area. We’re happy to hear you’d order from us in the future, and we look forward to serving you again!