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Michael J
9/10
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My question to customer service was the result of user error. you followed up with a call today from a very friendly colleague to see if everything was ok. As I had just fitted the blind this morning I confirmed all was well.
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Paul D
10/10
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Ref delivery - order tracking was not up to date and item was expected when notification was to be given. However, order tracking indicated item at depot whereas it was out for delivery. Items just left on doorstep with no ringing of bell. We had stayed in expecting order would need signature but as noted were not told it was delivered.
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andrew H
0/10
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Two deliveries now, I could have walked to your distribution centre picked the blonds up and walked home quicker
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Moire M
7/10
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The website is very good & I would recommend it. My score of 7 is purely around price point. My purchase was made during a sales promotion. I am very happy with my blind and decided to purchase another 2 blinds for a different room. Unfortunately your website price was significantly more expensive than a competitor selling genuine Velux blinds. I contacted your customer service team to confirm the other companies credentials. You did not offer to price match their promotion price. Otherwise I would have purchased directly from Velux again.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you were pleased with both our website and your blind. We're sorry, however, that you felt our pricing was not as competitive as other retailers when purchasing additional blinds. We understand that price is an important factor when making a purchase decision, and we appreciate your disappointment that we were unable to offer a price match on this occasion. We value your comments and will ensure your feedback is shared with the relevant team for review.
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Susan D
3/10
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As these are replacements for old blinds I can see the quality of materials used has declined (frame and plastic) I should have simply been able to attach using the old screw holes but they don’t align. No point in me buying velux, could have gone for cheaper brand.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you were disappointed with the product and installation experience. We also regret that you feel the materials did not meet the standards you were expecting. Customer feedback is extremely important to us, and we appreciate you taking the time to share your comments. Your concerns have been noted and will be passed on to the relevant team for review.
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Hugh S
4/10
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I found the whole process excellent except for the installation instructions. I consider myself a reasonably capable DIYer and would probably cope with 80% of home projects independently. Thè single slip of paper enclosed in the package with four or so pictures but no words was virtually useless. I often resort to independent online videos when I get stuck but with such a big product range, have not found one relevant to my purchase. I think I have eventually worked it out ( awaiting a second pair of hands to actually do the installation). In this day and age it would be nice to have a product specific video on your website for customers who need it, which could be discovered via a QR code on packaging or invoice. That apart, the product itself is excellent, as was the website, ordering and delivery process
Comment by veluxblindsdirect.co.uk:
Thank you for your detailed feedback. We're delighted to hear that you're pleased with the product and that your experience with our website, ordering, and delivery was a positive one. We appreciate your comments regarding the installation instructions and agree that clearer guidance, including product-specific videos and QR code access, would be valuable. We'll be sure to share your suggestion with our team for future improvements.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your deliveries did not arrive as quickly as expected and understand your disappointment with the time taken to receive your order. We sincerely apologise for any inconvenience caused by the delays.