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Wendy G
10/10
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A velux blind is actually quite a complex thing to order, but the steps are broken down to make it as easy as it can be.
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Joseph B
10/10
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Vert pleased with my new black-out blonds, Michael better than the old design and smartened up my 20 year old windows. I hope these new ones last just as long!
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Kim B
0/10
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Initial communications regarding the delivery delay were inadequate, and the subsequent customer service and actual delivery was poor. The first communication advising that the order was delayed came the day before the approx. delivery date on our order. You did not communicate a revised delivery date for another month, with the delivery proposed for 2 or 3 days after this communication. We were not in the country for the revised delivery date, so we immediately requested a delay to allow our return to receive the goods. No response. The order comprising four very large and heavy boxes was deposited on our doorstep and public path (we have no front garden). Fortunately, a neighbour saw them and was able to take them in for us. Given the value of the order, we have no evidence that the was signed for. I wrote to Velux Customer Service over a month ago regarding these issues, but have not yet received a response.
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Jane H
10/10
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My window did not have a second code but the customer service agent was able to tell me exactly which blind to order.
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Norman B
10/10
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The first parcel delivery was excellent and well informed od delivery date and timescales. The second package delivery, just turned up on my door step without any advanced delivery information. The package was left at the door and was still there when I arrived home, luckily!!!
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Dan T
1/10
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These blinds fail after about 18months because the taught string cuts through the plastic runners and then fails making the blinks unusable. I’ve had multiple battles with velux over this quality and am told to just buy more. Think it there are no other options for the window of this size and my daughter needs to sleep. Wish we had never installed these Velux windows honestly.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about your experience. We appreciate the concerns you've raised regarding the durability. Given the issues you've described, we would encourage you to reach out to our customer service team with details of the affected blinds and, if possible, photos of the damaged components. This will allow the team to review the situation and investigate whether any further support can be provided.