veluxblindsdirect.co.uk Reviews

Consumer Goods

(17688 public reviews)
Rating of  8.3  from 0 - 10

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The process of ordering blinds for my Velux windows was stressful! I was in the market for two blinds, a considerable investment, hence pretty worrying when going through the ordering process, with so many options, and really not being 100% sure that I was selecting the best thing for our circumstances. With a relatively low roof angle, we have just had heavy-duty handles fitted to our three Velux windows and it turns out that they MIGHT not be compatible with some of the blinds you sell were chosen. In the event, we're fine but... it's complicated! Thank goodness it's possible to talk to your experts over the phone and not just rely on getting it right with the many pull-down menus where choices have to be made.

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Happy to receive gateway product, thought I’d be able to operate solar blinds from phone. Have found it impossible to install or use and no supporting information. Just the same ‘it might take a while’ message. Even connecting the blinds to the same remote is extremely difficult why are the instruct so poor? Expected better

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Very pleased with solar blinds and windows. Like the app to control blinds and solar windows but would like it to integrate with Alex or other smart systems to voice control.

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I ordered 6 small items.. all the same, all at the same time & same order.. to allow opening of the 6 blinds I'd previously purchased.. & each small item was packed into its own huge box for delivery. Waste of packaging & filled my recycling bin unnecessarily As the courier is paid by the parcel, she was happy, but was dumbfounded at the excessive packing used for such small items

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're sorry to hear that the packaging did not meet your expectations. We understand your concerns regarding the number of parcels and the amount of packaging used for your order. Your comments about packaging efficiency and sustainability are valuable, and we will share them with the relevant teams as we continuously look for ways to improve our delivery and packaging processes. We appreciate you taking the time to highlight this issue.

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Very easy to place order and excellent delivery service. My only negative comment would be to have a better video on how to install the blind, the video doesn't cater for a complete novice (like me) so it took me a few hours to put up!

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Painless from start to finish.

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