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Sourav B
0/10
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Had issues installing blinds, installation guide leaflet is of extremely poor quality, pics are not clear with no verbal support. Called CS, long wait, no answer. Sent email, after 3 days, still mo response except we are very busy, etc, etc. Overall awful customer service.
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Phil A
6/10
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I was disappointed to see 'puckering' of the material along the line of the right guide rail. I hope it will stretch out over time. The installation was straightforward and the product accurately engineered (except perhaps the insertion of the roller material)
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Lee-ann P
2/10
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I have been waiting two weeks for my order 20804765, and 24 hours for a response from customer services
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Mark T
3/10
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The website was dreadful, I couldnt put a house name in the address details only a number! which I don't have so I had to send it to a member of staffs address who had a house number !!
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Jane F
10/10
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Have had cheaper blinds before but yours are so practical, easy to use and good looking that I wouldn't look anywhere else now.
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ANDREW S
0/10
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I have waited several days for a reply. When I did get an email it said I wished to return 20 items (???) I had ordered 1 and received 1. I confirmed that I wished to return 1 and 5 days later no reply from Customer Services.
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Daniel C
10/10
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It was a concern that an older window might be challenging to find something to meet my requires as companies generally are less supportive of older products. I needn't have worried.; the numbering system made it easy to identify what was required and it was straightforward to install. If I had a gripe, it was unclear whether I needed an installation kit (as my window had what looked like previous fittings, from the previous owner) and I do feel that almost £9 for a few small pieces of plastic was excessive. Nevertheless, I purchased and did need them as the fixings were different. In summary, the products are expensive by comparison with alternative available options, but after fitting, I'm confident the old saying is largely true: you get what you pay for.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you experienced difficulties when entering your address during the ordering process. We appreciate you bringing this to our attention, as clear and flexible address options are important for a smooth ordering experience. Your comments will be shared with the relevant team for review as we continue to improve our website and checkout process.