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Katie P
2/10
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I have no idea why you put a sale on a product that you did not have in stock and then when you did have my products and I needed to rearrange the delivery, your customer service agent did not warn me you would deliver my products to someone else. I placed the order on the 27/06/2026. I received one item on 13/08/2026 and I am still waiting for the other two items.
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Christopher S
8/10
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Good quality product, fantastic packaging, bespoke to old windows, easy to install. Surprisingly disappointing personalised delivery arrangements
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Sam W
9/10
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While there was heavy demand this year, Velux proactively kept us informed throughout the process.
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Jennifer S
10/10
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Following some confusion on my part about whether the correct screens had been delivered, I spoke to several agents - Mike and Storm are the two names I recall. They wet friendly, professional and very thorough. Please pass on my thanks to them for resolving the matter.
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Lindy M
10/10
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Great product, great choice of options, clear information on where to access details on style and size, fast delivery.
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William T
10/10
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Only one comment. The Velus Window Service Kit includes a piece of sandpaper, for which there are no instructions for its use.
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Daniel A
3/10
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We ordered samples that have never been delivered and we ordered heat shades which have also not been delivered yet - although not expected until later this week - but we’ve had no communication or update and we may need to change the delivery, but there is no obvious or easy way to request this