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C &
7/10
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The original blind did not work. But your technical support was excellent, and I now have a working blind.
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Richard C
5/10
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I replaced older blind with what I thought would be identical blind going through ordering process. Not identical at all with colour darker, different design - no strings and doesnt black out the light as well as older version? Only realise these points when blind fitted.
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Alan P
7/10
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On the positive side, it's very well designed and relatively easy to install. It looks good and works well. On the negative side, it's expensive - in fact, let's be honest - over-priced. £108 for the blind, £39 for the pole to open it and almost £11 for the little plastic handle is just too much.
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Gareth D
9/10
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The blinds are good and happy to note Velux has reverted to the original opening / closing method. I had to replace blinds due to previous broken locking system. A deeper finger hold at the bottom would improve handling especially when using the Velux rod which tends to slip.
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C B
5/10
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Items missing from my order so I can't use your blinds yet!! Costumer service were friendly, knowledgeable and as helpful as they could be. Still very disappointed that such an incompetent and careless mistake was made though!!
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Margaret M
10/10
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Had to google to get instructions to remove the old damaged blind, as only instructions on how to install new one included.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re truly sorry to hear that items were missing from your order. We completely understand how frustrating it must be not to be able to use your blinds right away. We’re glad to hear that our customer service team was friendly and helpful. Please rest assured that we’re committed to resolving this for you as quickly as possible. If there’s anything still outstanding or if you need further assistance, our team is here and ready to help.