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Liz S
9/10
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The instructions were not entirely clear. The recomended15min install took us 45mins
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Clifford W
8/10
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Installation information needs more clarity. Larger and more detailed pictures are necessary. Relying on third party Youtube videos shouldn't be necessary. Why aren't you selling part ZZZ 267 directly?
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Philip M
0/10
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We keep receiving emails giving delivery dates but the parts have obviously not sent out as they were ordered over a month ago
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Richard S
10/10
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Used the Velux approved fitter to fit the blinds. A bit of a wait but worth it to get them fitted properly. Good price from fitter.
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Alexis K
3/10
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I ordered hinges that in the end i did not need. The information regarding these items was wholly inadequate.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the information provided for the hinges was not clear enough and that you ended up ordering parts you did not need. Your comments regarding the product information will be shared with the relevant team, as we are always looking for ways to make it easier for customers to identify the correct parts for their needs. If the hinges are no longer required, we would encourage you to contact our customer service team, who will be happy to advise on the return options available to you.
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Christine S
8/10
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The blind has a pin hole and was a little grubby when it arrived
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your blind arrived with a pinhole and was not in the condition you expected. We understand your disappointment, as our products should arrive in perfect condition. We appreciate you bringing this to our attention and apologise for the inconvenience caused. Should you require any assistance, please don't hesitate to contact our customer service team, who will be happy to help.
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Michael J
10/10
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Pictures, no words instructions are fine, but when only doing such a job once, more clarity required on where the 2 screws go on the ends of the blind cassette unit.
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Catherine T
8/10
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The improvement I would suggest is to the ease of finding the video installation instructions. These help interpret the somewhat bare instructions in the booklet. Once I had the instructions, I was able to install the blind. The only challenge was access and the limitations of space working through the window.
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robert n
9/10
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On one side of my window, the blackout blind cord was too short by 1.5 mm; I had to yank very hard on the cord to stretch it to allow the tab to finally be inserted. Installation of replacement window seal and 'filter'. It should be included in the refitting instructions that: the securing arm (held by two screws) will sit perfectly flat on the seal but, not necessarily exactly over the original screw holes on the wooded panel under the seal. One has to probe with an awl, or suchlike to locate those original screw holes, in order to insert and tighten the screws.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the installation instructions did not meet your expectations. We understand how frustrating it can be when the guidance provided isn't clear enough, and we appreciate your suggestion for larger, more detailed illustrations to make the installation process easier. We also recognise your concerns about having to rely on third-party videos for support and will share your comments with the relevant teams as we continuously look for ways to improve our customer experience.