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Ecevit Z
0/10
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Slow,unhelpful 2 of my post got stolen I think,still waiting for a reply I emailed them twice with a ticket,spoke to 2 agent nearly 2 hours of my day.the 1st one said oh let me find out then closed the phone didn’t even ring back,2nd agent was abit more professional said he would ring me back if the line failed,told him the situation again he agreed with me about how they sent exposed products showing what the product is and showing a thief what it is,there will be more chance of it getting stolen especially when it cost £200 each.he said his gonna find out with the delivery company and get back to me,did he ring back? No.so I’m sitting here still wondering did it get stolen . Oh and they take forever to answer the phone.regretting using velux official website very unprofessional
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Michael C
9/10
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it is very good and effective. Installation is straightforward if you have DIY skills but most stages need to be very precise and this may challenge some. The video is useful and complements the written instructions.
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Andrew g
8/10
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Installation instructions were too simplified and lacked detail. I had to go online and watch a video to work it out. Other than that - all good and relatively easy to fix once I'd worked it out.
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Susan B
9/10
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The instructions were quite difficult to follow with insufficient detail. My husband went onto 'You Tube' to find out exactly how to fit it. It looks very nice now it's up
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John G
8/10
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Had difficulty fitting the right side bar. In the end found the black wheel cog track was too high and had to be pushed down to allow the bar to fit properly. This took a bit of time due to the position of the window. The product otherwise is as I hoped for.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you experienced some difficulty fitting the right side bar and apologise for the inconvenience this caused. We understand how challenging installation can be, particularly when working in a difficult-to-access window position. We appreciate you sharing the details of how you resolved the issue, as this kind of feedback is very valuable. We’re pleased to hear that, aside from the installation challenge, the product has met your expectations and is performing as hoped.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the installation instructions did not provide enough detail and that you needed to look online for additional guidance. We’re pleased to hear that, once you had worked it out, the blind was relatively easy to fit and that you are otherwise happy with the product.