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Christopher A
0/10
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I wanted to replace the air filters on 5 (pre-2014) windows around our home. The website was hard to navigate: I found the relevant maintenance kit, but there was no information on how long the air filter replacement roll was, so I had no idea whether one box would suffice - it turns out, having ordered one, that I now need to order a further 2 kits. The kit also contains items I did need; there seems to be no way to order the air filter only. So I feel I am paying over the odds for 3 maintenance kits and I will have to bin most of the contents. Plus, the link from the accessories page to the order page is not working. Overall, a terrible customer experience.
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Susan W
8/10
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Long delivery time. Over 2 weeks. Then I tried to delay my delivery by a day as I was away, but that request was ignored. Then the item was left out in the open instead of the undercover option only 2 metres away, & rain was forecast!
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Stuart P
10/10
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If the tool doubled as a braddle as well , that would have saved me using drill instead. A simple design change by making slot in tool to handle with torx end and other end braddle like
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Russell C
9/10
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It was slow in coming (there were a few weeks we could have done with it but we were still waiting for delivery) but impressed with how serial number identified the right product and how it was easy to fit as the holes for the screws were already predrilled.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that the delivery took longer than expected and that your request to delay the delivery was not followed. We also understand your concern about the parcel being left exposed rather than in the sheltered location available nearby. We apologize for the inconvenience caused and appreciate you taking the time to share your experience. Your feedback will be shared with the relevant teams.