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Tracey W
5/10
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To further explain, I bought 2 blinds & 1 service package - I received 3 separate emails almost daily regarding despatch, on its way etc. I received 1 blind yesterday, another today and the service pack separately today. Seems a waste of postage and time to have 3 separate deliveries and the EVRI service is really unreliable in my area, That's the biggest disappointment - great products/ online ordering but rubbish delivery
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear that you’re happy with our products and online ordering experience. We’re very sorry, however, for the inconvenience caused by the multiple delivery emails and the separate shipments. Not all of our products are stored in the same warehouse. Some items are shipped from different locations, which can result in separate parcels and staggered delivery times. That said, we completely understand that this can feel inconvenient. Your comments are very valuable to us, and we will pass this feedback along to our logistics team as we continue working on making the delivery process smoother and more efficient.
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Rhona F
9/10
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I had a query which was dealt with very quickly and efficiently. After care service excellent. Would highly recommend you and use you again.
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Jennifer A
10/10
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The blinds were delivered ahead of expected delivery date. The blinds were very easy to fit and look great. The blinds are quite expensive in relation to the size of the blinds but I did not want to compromise and buy an alternative that was less easy to fit and did not fit the windows perfectly.
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Melissa P
10/10
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We were really please with the service. We purchased our blinds sometime ago during a house renovation and have only been ready to fit them now. We opened one of our blinds and found a part had snapped in the mechanism. We thought we may have a difficult situation trying to get a favourable response after such a long time. But we were surprised to get a prompt response confirming a replacement blind would be sent to us. The blind has been fitted and we are very happy with them. Thank you!
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Paul M
8/10
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I wish that the motor inside the Vellux windows were more powerful and would open and close more quickly.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your feedback with us. We’re glad to hear you’re using the Velux windows, and we appreciate you letting us know about your experience with the motor speed. Your comment is extremely valuable, and we’ll make sure to pass it along to our product team for further review as we continue working on improvements.
Comment by veluxblindsdirect.co.uk:
Thank you for your kind words. We’re delighted to hear that you received great service and that the products look very good.