It would have been helpful to know when ordering three blinds that I would also need three adaptors to open and close out-of-reach manual blinds.
Delivery was a nightmare. Velux said delivery on 22 April. DX tracker said delivered on 16 April. Velux customer services unable to track or phone courier.
My issue was motor failed which was promptly replaced and no drama to do so nice person on phone sorted issue without any hassle thanks you.
The website has misleading information regarding delivery arrangements. There is the option to designate a specific delivery date. This is untrue as the delivery company decides the date, not the customer. Furthermore, I confirmed that I would be able to designate a date on two occasions when speaking directly to your customer service team who assured me that the date I designated would be honored. This is not true and customers should not be led to believe they have control over the delivery date. I was away when the blinds were delivered. This is why I wanted a specific date.
We ordered the blinds during the sale, so we were happy with the discount. The delivery arrived a little bit later due to Parcel force not VELUX. So by the time we received them it was two week. We needed the blinds to block out the light. We have 5 windows in one room so it was getting light early waking us up. When they arrived we notice 3 of the side panel edging strips were slightly damaged. So much so that it had bend on the edge making them sharp and not quite flush, we installed them anyway as overall they were good and did the job perfectly We decided to call customer services just to ask for 3 replacement strips so we could keep the blinds up until they arrived. Thinking maybe feedback the helpful and packaging tips for the future. We spoke to a lovely helpful lady whose name I didn’t get. She informed us that she would replace the 3 blinds that are damaged. We did explain that it was only tiny but she suggested that they needed to be replaced. What excellent customs service . Although, we do feel it’s quite a lot to do by replacing the three blinds but again it was explained that this was the best option. We felt very reassured and extremely happy with the blinds beforehand it even happier now. We wouldn’t normally have called but so glad we did. We have another 7 blinds to order yet so I’ll be definitely coming back to VELUX . Thank you .
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Geoff G . Allwright
2/10
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Velux let down by delivery. I still haven’t received my blinds! A mised first attempt of delivery has led to a farce of mis communication between the post office, parcel force & the online parcel force website. Emails incorrectly telling me to collect from post office, when the parcel was being held else where. 5 trips to the post office, still no parcel.
A blind purchased some years ago had a ratchet type device instead of the side strings. I prefer the original device which was easier to fit and I wondered why you had changed it.