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Michael D
10/10
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I had rented a room with a velux window which had been installed 10 years previous and had stopped working after 2 years. I called velux customer service who gave me some advice and i purchased a remote control. When the window still did not open i purchased a tool from the online store which i saw on a velux video on youtube The tool came i was able to open the window and reset it and then using the remote was able to open and close the window. Overall the velux window is a great piece of engineering and the product is supported by a great customer service as well as many velux videos to help with any problems. I joked with the landlord that they could of done this 8 years ago. Anyone could the whole Velux team makes it easy. Thank so much.
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TOM W
10/10
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The product was the aluminium external shutter. Very happy with it. Perfect. The install instructions were just about okay but I needed to watch & pause the short video a few times. I would have liked to have seen a more comprehensive video with sound. That would have helped me.
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Duncan D
0/10
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I have an invoice as paid on 28th May £200 paid This survey had arrived before the expensive blinds. At £100 per window the blinds seem to be a huge fraction of the window and fitting kit price. I see invoice is Glenrothes- I am in Perth seems a slow delivery ! Why send this email before you have delivered!!