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Alison L
10/10
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This was very easy to order. The blinds were super easy to install. I was impressed overall with the whole process. Will be ordering more when renovation cimpleted.
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Emmanuel O
0/10
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Delivery took ages (8 days instead of 2 days), customer service refused to match the current price on the website on the day of delivery (black friday promotion had kicked in a few days after I ordered and was still active), didn't care when I said I would then return the product, took 4 days to reply to the return request, and said they needed more 10 days to book a collection, and then 10 more days to process the refund. This is the worst customer experience I've had in a long time with any online retailer. I'll purchase from clone makers in the future: their pricing is more competitive, their customer service is better and their delivery time is much better. All this could have been avoided if the price difference between the price at order time and the price at (late) delivery time had been refunded.
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Simon V
2/10
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Very annoyed a few days after purchase you had a special offer of 20% off. ended up costing me £60 more. Will not use again.
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Alex M
2/10
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Awful experience! One blind arrived and had to contact customer service twice as the other blind missing! Second blind arrived extremely late (and it was the second time they dispatched it) and very damaged! Not impressed with the excuses from customer services.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We’re very sorry to hear about the difficulties you experienced with your order and the condition of the second blind. This is not the level of service or quality we aim to provide. Please reach out to our customer support team so we can resolve this for you promptly.
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Claire S
2/10
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One item I ordered was not delivered so I cannot fit all the blinds. I reached out and was told that another would be dispatched but have now received information that there is a factory shortage so it is not clear when it will come and I need it before renters come in - very unhappy.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry for the inconvenience caused by the missing item and the delay, especially given your time-sensitive situation. We understand how important it was to receive everything promptly. We’re glad to confirm that we have managed to source the product and is on its way to you. This will be received within the next few days.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your feedback. We understand how frustrating it can be to see a promotion shortly after making a purchase, and we’re sorry for the disappointment this caused. We regularly offer seasonal discounts, so we recommend keeping an eye out for future deals.