Initially I was a little disappointed as I wanted the blinds \'yesterday\'. Velux however delivered two days before their stated delivery date so i was very pleased.
Customer service agent was very helpful & polite. The delivery process was not easy to follow. The blind was shipped from one supply depot, whilst the brackets required to fit it to the frame of my existing GGL1 were shipped from another depot. However this was not adequately indicated in the online paperwork you sent me, nore was it explained that the items would arrive on different days. My blind arrived on a Tuesday, but the brackets did not arrive until the Friday afternoon following.
This was to replace a previous electric blind & we can see the design has improved some over the years & now seems a much more stable tracking system which is less likely to cause issues.
The delivery information (2-3 days) on your order confirmation did not (anywhere near) reflect the reality (9+ days), and as a consequence it has not been possible to receive the delivery. I am awaiting a full refund.
The product is well engineered and looks good. My only contribution to your improvement would be to say that my blind arrived and so installed it and then I got a mystery email to say my velux purchase would be arriving 3 days after it had been delivered. As it was, a small package arrived: it was a couple of fixings that could be fixed to the velux frame BEFORE installing the blind. Fortunately my frame had these guides built into them so the fixings weren’t necessary but it did throw me a little. And it was a waste because they aren’t needed. I guess all GGU P10 windows are made in the same way with the pre-formed blind fixture? Otherwise, excellent and I’m very pleased with how you have thought through the engineering around the blind and the best installation of the blind. Well done.
I initiated a return request around 8 Jan 25, I was advised that the refund process would take up to 15 days. It has now been 11 days and the item has yet to be collected. Part of the problem is the choice of DX as Velux\'s courier. DX were supposed to collect the package on 17 Jan, when did not happen I contacted DX to find out why I was told that collection was attempted but no one was home and a picture of my front door was quoted as evidence of the attempted collection. When I checked my CCTV I saw the delivery/collection driver walk part way up my drive, take a photograph of the front of the house, turn around and drive off without even making it to the front door.
There was no facility on the website to directly enter the product number for the blind we wanted which was a duplicate of an earlier order. We had to follow the set route from window size, colour, fabric etc. which was more long-winded and ended up with the same product number we tried to enter in the first place. Not bad that that\'s the only complaint
It should be noted that you cannot use app to control blinds without extra kit at over £100