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Catriona F
4/10
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My low score above was specifically regarding the velux insect blind. It is advertised as ‘easy to install’ but you need a hacksaw and equipment to cut it down to size! Also the website should make it clearer that it might not fit anything other than a perfect, new-build house velux wall… We spent 4hrs trying to make this work in our old house with an attic conversion - and had to give up in the end. A complete waste of £160…
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the insect blind did not meet your expectations and that the installation proved much more challenging than anticipated. We also appreciate your comments regarding the installation requirements. Clear expectations around sizing, compatibility and any tools required for installation are important, and your feedback has been shared with the relevant teams for review. We're sorry for the frustration and inconvenience caused, particularly given the time and cost involved. If you have not already done so, please contact our customer service team, who will be happy to discuss your experience and assist further where possible.
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Raymond P
10/10
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Velux blind fits well with surrounding Velux frame and was relatively easy to fit. Operation is smooth and precise. Looks like part of the original installation.
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John E
9/10
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Disappointed with your technical representative, he listened to one of our four new solar controlled motors which in our opinion is noisy both opening & closing making a whirring sound as though the motor is working hard, but he said it is acceptable? He went on to say “it’s because the other three are quiet!!”……Strange choice of words……
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Paul F
10/10
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I’m an engineer by trade and I was extremely impressed by the pictorial instructions and the simplicity of fitting. The small tool kit that comes with it either fittings are also very good. As suggestion, I would recommend you include a tool to make a start on the screw holes. Not everybody owns one of these tools.
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MICHAEL B
10/10
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Excellent service overall. The product fitted perfectly. The fitting itself was very easy. Very impressed. Thank you.
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Mark D
3/10
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One item seems to have been returned to you by courier (possibly damaged in transit?). After two emails to your customer services and waiting a week - I’m still waiting for a replacement item, or even a reply to the emails! Very poor service
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Nikki H
8/10
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Product arrive on Friday & during the installation process it appeared to be faulty. Tried to ring customer service but the office closes at 12 o’clock on Fridays - that’s rubbish! And just my luck that it’s the Friday before a bank holiday so I’m not expecting a reply to my subsequent email any time soon
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your blind appeared to be faulty during installation and that you were unable to reach our customer service team when you needed assistance. Following the bank holiday, our customer service team will review and respond to your enquiry as quickly as possible. We sincerely appreciate your patience and understanding.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that everything went smoothly and that you found the instructions clear and the blind easy to fit. It's great to know that you were happy with the overall experience.