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Amanda H
0/10
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You’re asking me to complete a survey when it should have delivered yesterday but still hasn’t arrived. Which means I know need to call your office to find out where it is. Also you said 9-10 days for delivery. I ordered on 17th Feb and delivery due 2nd but it is now the 3rd. Tracking shows it’s been at customs since 26th.
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Karen P
10/10
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I had to call customer service and the agent I spoke to was amazing so friendly and answered my questions professionally! Such a rare thing to have good customer service these days.. well done! Velux blinds was great to deal with!
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Brian J
8/10
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The initial delivery quoted the 3rd March ,however it arrived on the 2nd. Luckily I was in , but normally I would expect an email or text on the day and an approximate time window.
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Barry F
10/10
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Had a small manufacturing problem with my blind, but after speaking to velux it was resolved with a new blind being sent out straight away. The person I spoke to in customer service was extremely professional & friendly.
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Julie H
10/10
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Choosing the measurement was extremely easy and accurate. There is a good colour choice. Everything about the ordering and purchase was seamless. The blind was easy to install and looks great. Thank you.
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Niall M
1/10
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Velux Customer Service was superb. Your delivery company Royal Mail are useless. They lied saying they tried to deliver my order but claimed no one was in. Not only were 4 people in but ALL DAY two of us were fitting a new front door to the house, so there is no way they visited my house. I therefore I still do not have my delivery and I have to rearrange it with Royal Mail! Why don’t they just try and delivery it the next day??? Terrible service by your nominated delivery company.
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Jo C
10/10
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Easy to order the correct product as details were given to identify the correct size needed. Delivery - we were kept informed and products arrived in good condition. Installation very easy with clear instructions. Looks great.
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Steve M
7/10
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I was initially on the main velux website and finding the correct blind was very confusing. I then spoke to the customer service department and the lady I spoke to was extremely friendly and helpful. She told me to come off the main site and go onto the blinds direct site , she talked me through the process of finding the blind that I required. I had previously ordered the wrong blind , and without her very helpful assistance, I would have ordered the wrong blind again. The main Velux site is very confusing.
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David P
9/10
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Website states 21 working days before you receive item,but came so much earlier.Normally a good thing but we were away soon after ordering and we were informed it was going to be delivered during that time so was frantically trying to delay order to no avail.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that navigating the main Velux website was confusing, but we’re so pleased to hear that our customer service team was able to assist you. Our goal is always to make your shopping experience as smooth as possible, and we’re glad the representative could guide you to the Blinds Direct site and help you find the correct blind.