Had slight problem with online ordering as it wouldn’t let me delete an item . Sorted with phone call and could have been my lack of computing skills .It\'s an age thing!!. Yet to be fixed in place but confident things will work out well.
The product arrived broken. One of the small hex screws had missed it\'s hole and the end plate had fallen off. I managed to bend the metal and repair it, hopefully the blind will be fine.
sceptical initially it would be so easy to fit, but absolute went smoothly, we luckily had the right screwdriver head but would be irritated if we had has this as the UK commonly use crosshead or phillips - not that particular \'star\' type.
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Allan Blackman
8/10
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I bought the only opener hook option I had (it was too short so I have cut off the hook and added it to a longer pole)...I would have bought a second hook if it was available but was not an option. I could ring and ask if you sell just the hook but as not listed I think not ...so have made my own; not as good but better than paying a second £30 plus for a long pole I did not need.
It was good to speak to someone who obviously knew exactly what they were talking about.
These are really great quality blinds. We have the solar option which you can control from an App on your phone. We bought 5 last year and they are fantastic, so we’ve bought some more for our remaining Velux windows. They’re a bit expensive, but “you pay for what you get”” - quality, ease of installation and convenience.
I have been really impressed and pleased with the individual advice via customer service , as I was anxious choosing the right blinds for our over 20yr old windows. Ordered in December but could not fit until room decorated. Then found decorator had removed crucial original brackets! Back to customer service and website info for advice. New little brackets sourced and fitted. Approached installation with some trepidation but with very clear paper instructions plus the guide on the App… I eventually succeeded! Thrilled! Brilliant instructions