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Caroline B
9/10
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Would have been nice to obtain a sample as difficult to judge accurate colour on line
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Chris H
10/10
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We are happy with our blind and the colour choice we made, however would it have been possible to request a swatch of the colours which would have helped. Who knows if we could have made a better choice of colours.
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Jenny S
10/10
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Really friendly and very helpful with helping me with an order 4 blinds for a friend.
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Marco C
8/10
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Overall a great experience ordering from Velux. The only thing I can say is that it would be good to be able to receive the items quicker although I did actually receive them quicker than what was indicated. Still was over a week. Would certainly use again though. Products are fantastic and very easy to install.
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Richard R
10/10
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Superb product. Very precise. Easy to fit but the videos were ESSENTIAL. Delivery not as scheduled - it was 24 hours late.
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Narinder S
10/10
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This is the second set of blinds as the previous ones were the wrong size. The aftersales team were able to resolve my issue and replaced at no additional cost.
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Aelith P
10/10
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We found it a struggle to put the replacement blinds up. The holes for previous Velux blinds were in a different place. The instruction book wasn't very clear at all. The blinds work in a slightly different way too. We managed it with 3 people!!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re delighted to hear that you had a great experience ordering from VELUX and that you found the products easy to install. We appreciate your comment regarding delivery times as well. While we’re glad your order arrived sooner than expected, we understand how important quick delivery is and we’re always working on improving this area. We’re happy to hear you’d order from us in the future, and we look forward to serving you again!