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Pam H
9/10
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I eventually worked out how to install the replacement blind and the shade blind from the pictorial leaflet. Despite stating clearly which window I have, the shade blind came with fitments for both which I feel is a waste.
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perry s
10/10
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i have had to call Velux a couple of times with issues relating to windows and the customer service has always been fantastic . Prompt , friendly and specific . I am very satisfied.
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Michael D
10/10
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I had rented a room with a velux window which had been installed 10 years previous and had stopped working after 2 years. I called velux customer service who gave me some advice and i purchased a remote control. When the window still did not open i purchased a tool from the online store which i saw on a velux video on youtube The tool came i was able to open the window and reset it and then using the remote was able to open and close the window. Overall the velux window is a great piece of engineering and the product is supported by a great customer service as well as many velux videos to help with any problems. I joked with the landlord that they could of done this 8 years ago. Anyone could the whole Velux team makes it easy. Thank so much.
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TOM W
10/10
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The product was the aluminium external shutter. Very happy with it. Perfect. The install instructions were just about okay but I needed to watch & pause the short video a few times. I would have liked to have seen a more comprehensive video with sound. That would have helped me.