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Bharat D
0/10
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Extremely difficult and convoluted process for ordering ant setting up the mobile app. Not owner and user friendly. 2 weeks on and still struggling to get the app to recognise both solar velus skylights.
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Nina B
10/10
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I have only ordered samples at this point…. But the service has been good processing my order.
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Suzanne M
5/10
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This was a replacement for a prior blind that broke. The quality of the black out blind is much poorer than in the past. A lot of light leaks in at the top of the blind. Disappointed when comparing to older model. High price and not great quality. Given this experience I would consider ordering non- branded blind next time I need a replacement.
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Ruth M
10/10
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The blind is perfect just as described. The only thing we can fault is your delivery timescale
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Linda P
10/10
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We were able to fit the blinds relatively easily. Initially one of the packages from our delivery was missing. (Courier issue) but Velux speedily sent a replacement
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Toby C
8/10
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Bought blackout/pleated blinds to replace 15 year old units. New ones just feel lower quality: thinner material, lighter build and the blackout and daytime blind are connected, wheras on the old unit they were independant so you could have the top section "open" during the day with just the lower part covered. Also, could not find any instruction how to remove old blind.
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James C
6/10
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I have not fitted the new blind yet, as I have so far been unable to remove the old blind. There are several YouTube videos but only one of them was worth watching and even that didn’t really help. My blind was installed 20 years ago and while I have been told it may take a fair bit of strength to remove it, I am concerned that I will damage the window frame. I have no idea what the fixing points on the window frame look like and the installation instructions are very unhelpful. Clearer instructions with a step by step guide on exactly how to remove the blind would probably be a bit more helpful.