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Julian M
0/10
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You need to sack Parcel Force and engage a company that will deliver competently. For more details please see my Trustpilot review for them. I'm 'Somerset Man' and posted today, 9/2/26 in the evening. It would have helped if I could have specified a delivery date with you before Parcel Force got anywhere near my goods.
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stuart r
5/10
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It still isn’t working and I need another part which the website did not tell me I needed. Why does it not tell me I need a zoz 241 at the time I ordered. Page 10 of instructions tells me I need some but why could you not have said that before ?
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced. Our customer support team would be happy to help you get the correct part and ensure everything is working as it should. Please feel free to reach out so we can resolve this for you as quickly as possible.
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Kim S
8/10
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Easy to order a blind for our velux window. Delivered on time.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're glad to hear that ordering your VELUX blind was straightforward and that your delivery arrived on time. We appreciate you taking the time to share your experience and hope you enjoy your new blind!
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katie s
2/10
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Our blind has been up less than a week, and already malfunctioned so we cannot open it, despite working perfectly when first installed. Its very difficult to access which is why we bought a solar blind, so this is extremely disappointing. We have velux blinds in another room and most of these are also broken (strings snapped, blinds wont roll in) so perhaps we are the fools for buying velux and believing this one would be any better quality!
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Dan F
8/10
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The colour selection for standard windows is very limited. We discussed with customer representative, but it wasn’t possible to get the colour we wanted for what we thought were standard windows. A point to make to customers is that you need a hexagonal shaped screw driver to fit the screws.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the colour options available for your window type didn’t meet your expectations. If there’s anything more we can help with or if you’d like to explore alternative solutions, please feel free to reach out.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Please be assured that your comments have been shared with our delivery partner.