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Stephen s
10/10
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All my Velux dealings were dealt with by the installer /fitter in a very short efficient and friendly manner.
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David W
9/10
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The team were great. We discussed options with them and found a very affordable solution. Thank you Design Team.
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Steven C
8/10
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Goods delivered as ordered, but the delivery experience was poor, Royal Mail did not deliver at the time specified causing inconvenience.
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Niall F
1/10
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I purchased a blind that was described as Opaque, however it lets just as much light through as the semi-transparent version. Some of the translucent blinds include blackout as a colour option and seems like Opaque would be not quite blackout but near enough. so the product range is confused and misleading. I sent pictures saying I was unhappy with the blind but was just fobbed off by customer service. Also for this order there was no installation kit and tool. Fortunately I had kept the tool from the last time. Why not use normal screws?
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William H
8/10
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While the ZZZ 220 maintenance kit is the genuine item for my Velux windows, £40 seems very expensive for a roll of expanded foam, roll of foam sealer, tube of glue and a piece of sandpaper (price has almost doubled in 6 years !). Velux are based in Glenrothes, Scotland yet the item was shipped from Hungary and took over a week to arrive - explains the suggest 8 to 9 day delivery time !
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Warren K
8/10
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I have received some parts that I did not order. Still waiting for roller blinds to be delivered but tbf I am only expecting them in a day or so.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you received parts you weren't expecting. However, we're pleased to hear that your roller blinds are due to arrive shortly. If any incorrect items have been sent, please don't hesitate to contact our customer service team, who will be happy to look into this for you. We appreciate your patience and hope you'll be enjoying your new blinds very soon.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that the ZZZ 220 maintenance kit was the correct genuine product for your VELUX window, but we're sorry to learn that you felt it did not represent good value for money compared to previous purchases. We also understand your comments regarding the delivery time. VELUX operates several warehouses across Europe to support product availability and distribution. We apologise for any confusion or inconvenience caused.