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George M
8/10
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EVRI are just awful. They delivered the packages separately and delivered one that wasn’t mine. They never ring the doorbell. They are impossible to get hold off . Their chat system is rubbish. I have had lots of problems with them. I now attempt to find out which courier service any company I want to use has. If it’s EVRI I will attempt to avoid.
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Alison T
10/10
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There was confusion and panic from me regarding the word ‘replacement’ on my order confirmation. I did not want a replacement blind but one that had the frame etc. I placed my order on a Saturday so there was no one to speak to until Monday morning when I spoke to an adviser who reassured me I had ordered the correct blind, but the word ‘replacement’ was to do with the amended code (from GGL2 to Mxxx or something similar) rather than a blind with no frame. The adviser was very friendly and helpful. Naturally I did not want to receive the incorrect blind and have the hassle of returning it had it been incorrect. So could I suggest that this confusion on the order confirmation on the use of the word ‘replacement’ is cleared up to avoid other customers experiencing a similar problem.
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Mark J
6/10
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Communications were not great. I’m arranging a return which is scheduled for today - hope it works out.
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Anthony G
2/10
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You sent me this questionnaire when I still haven't got my blinds so can't answer half the questions. I ordered them on the 20th Nov & as of yet not received them. After alot of searching on my order page I managed to find a tracking address but they only say maybe delivered today, so still not sure if they are arriving today or not. I was informed that my order was despatched on the 26th Nov, it is now the 4th Dec.