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Val R
7/10
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I have written to say the wrong size blind was sent, but I have heard nothing, and this has really affected my experience. The website was good , easy to understand, order and pay. Unfortunately the returns and replacement service has been poor.
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Steve R
0/10
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Still waiting for the delivery despite the tracking app showing it’s been at the uk depot since 02.05 approx 35 hrs ago. I appreciate they are coming from France but it was the 5th March when GLS received the parcel, today is the 15th March. That is 10 days ago! I am appalled that a company as large as Velux has such a bad delivery service provider.
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Susan W
10/10
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Blind so easy to fit - an amateur able to install Really impressed with the quality
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Grahame C
10/10
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One point, on packaging, the drawstring either side of the blind is packaged, within the metal frame of the blind and with a cardbord insert. Customers need to be informed not to remove the cardboard inserts until after fitting the blind into its final fitted position.
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Gavin F
2/10
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Did not arrive on the day it was due. It still has not arrived and there has been no communication
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Isla H
10/10
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Very helpful customer care as I could not find the code to re order a product and the male explained how to find it on the window. professional and helpful
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Carol R
10/10
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First time use of the web site. Very easy to use and fast delivery. Well packed. I understand that the instructions were easy to follow and the blind was installed very quickly with no problems. Overall very impressed.
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Ian Q
10/10
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The pictograms explaining installation were too cryptic for me, but I found a video on Youtube that showed exactly how to install the blind and after that I didn't look at the pictograms. I don't know if you have your own explanatory video, but a link to one on Youtube or to your own would be far better than trying to use the pictograms.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your thoughts. We completely understand that not everyone feels comfortable recommending products or businesses to others — and that’s absolutely okay. We really appreciate that you still chose to leave a review.