|
Ron D
8/10
|
I bought 2 identical blinds. 1 I fitted with no problems. The other has a manufacturing/assembly problem with the side rails. Customer service were very helpful and after a video chat replacements were ordered. HOWEVER I feel very disappointed that the delivery date for the replacement is estimated at 26-Aug. I feel this is an unacceptably long time. We bought the blinds because of the need to block out the sun in this extremely hot period so I'm sure you can imagine why this delay is so disappointing.
|
Stephen L
10/10
|
Instructions provided by velux could have been more detailed especially when fitting the older ghl m04 window. Also the installation is very fiddly in parts and needs a lot of patience and care.
|
Andrew S
9/10
|
Most things you order online these days come very quickly. Velux items took a long time.
|
Jonathan O
10/10
|
Well, having dealt with VELUX for a while now, I would say 'excellence comes as standard'. The fact that you can supply blinds that fit PERFECTLY to windows that were installed over 20 years ago is brilliant. The quality of your products is clear to see, OK you're more expensive than some, but I say 'quality does not come cheap'. Thank you.
|
Jonathan H
8/10
|
Initial delivery date was delayed such that it missed my planned fitting date. Also, whilst I am still to open the package, it has been bashed and damaged in transit but I hope the blind inside the box has not been affected.
|
Mark Y
9/10
|
Solar awning fitting instructions are not clear, did not enjoy figuring out which way up to fit whilst at top of a tall stepladder!
|
Jeannette D
5/10
|
I ordered 2 heat defence blind online on 26/6, with a delivery date of 1/7. I was not advised that there was a delay on delivery due to shortage of material for the larger blind until I rang customer service querying my order. I was then told of the shortage and was told I should have been notified about the delay. I accepted this, but was disappointed at the lack of communication. My delivery date kept getting put further back. I rang again and asked could my order be separated and the in stock blind sent. This did happen and I have received one blind, the other blind is now with the courier. To say I am disappointed that such a large company as yourselves has to be asked to separate the order, and not advise of the delay in the first instance shows a complete disregard for customer service.
|
barbara m
3/10
|
Why cant you supply a solar powered blind in a colour you use for other blinds. Cave. The fabric is identical to the ones used for solar.
|
Sue M
5/10
|
Velux's website indicated that customers would be able to choose the day of delivery. I received an email to say the items had been despatched on Monday, 20 July and another one, saying if we were not available to take delivery the following day, the courier would leave a card and we could arrange re-delivery. Instead, as we saw from our cameras, the courier didn't even knock the door or ring the bell, and he just left them outside. That is almost £1,300 of goods waiting to be stolen. Whilst I was on the phone to your representatives (or rather waiting to be connected), I managed to WhatsApp a neighbour who agreed to take the goods in. Your delivery service yesterday was woeful and failed to deliver what Velux had promised.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about your delivery experience and understand your concern. We recognise that leaving goods of this value outside your property is unacceptable. We also apologise that the delivery service did not meet the expectations set during the ordering process. Thank you for bringing this to our attention, and we’re sorry for the inconvenience caused.