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Andrew B
4/10
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I purchased blinds direct from velux as I knew I was buying a quality product. Unfortunately velux chose to use evri for delivery which most people in the UK associate with slow budget delivery options. Evri took over 7 days to deliver my blinds. Which let's face it is rubbish however you try and spin it..
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Julie S
10/10
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Very impressed with how easy it was to identify the product I needed (a replacement blind for a Velux window installed nearly 40 years ago). Removing the old blind and installing the new one was quick and easy. Quality product that looks good and works very well.
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Matt S
4/10
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Been waiting for my package . It’s not arrived and I contacted Velux. I now have to wait a further 5 days. A decent company would have sent out my lost order by next day delivery
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Lisa W
9/10
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Please make the fitting instructions a little clearer or a precise video as I struggled to get the side rails in on the basic roller blind.
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Keith D
8/10
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The self assembly instructions need to have written information about what to do at each stage, pictures are not enough. On the CFU150100 information sheet, a picture and explanation is required for where the solar blind sits.
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Caroline C
10/10
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Shawn G
10/10
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A truly great product, from a truly great company. Great design the only difficult bit was my inability to translate the pictorial instructions to my elevated angled velux window....my issue not the products!
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Linda K
10/10
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Great product. Ordered blind to fit a Velux window that was over 30years old and it was perfect and easy to order and fit.
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Trevor P
8/10
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Instructions not clear
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the instructions were not clear and did not provide enough guidance for the installation or use of the product. If you require assistance with the installation, we would encourage you to contact our customer service team, who will be happy to help.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the assembly instructions were not clear enough. We understand that relying solely on pictures can make the installation process confusing, particularly when specific actions or component locations are not fully explained. Your suggestion to include written guidance for each stage of the assembly process is valuable and will be shared with the relevant team. If you need any assistance with the installation, please don't hesitate to contact our customer service team, who will be happy to help.