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Gráinne F
8/10
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We are still waiting for our window pole to be delivered urgently. We have had our windows for weeks now but still can't open them to ventilate the room. One of the rooms is a bathroom so is getting mouldy already:((
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Guy S
10/10
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My issue is the Velux windows was complex. The customer service representatives knew the products, offered solutions, and walked me through the process of getting my windows to perform. And not just one person, two different people who had clearly been trained and had experience. Really excellent.
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Craig R
8/10
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My blind runner was deformed on arrival so the blind wouldn’t work. Your customer service was efficient, but the issue was still frustrating. Also these were replacements for the exact same blinds that were around 8 years old which had failed. The blind runner mounting hole positions have been changed which means the blind runners can only be fitted with three if four screws.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Please accept our apologies for the inconvenience caused by the deformed runner on arrival. We are glad to hear that our customer service team was able to resolve the matter efficiently. We also appreciate your observation regarding the change in mounting hole positions compared with your previous blinds, and the impact this has on fitting. This is valuable feedback, and we have passed it on to the relevant teams for review.
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Nerys M
6/10
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We are pleased with the overall look of our velux, and deliberately ordered electric ones for ease of use. However, one works and the other one doesn’t. Our builders have tried to speak with you to understand how to potentially unlock the window as this seems to be inside the locked window, but so far no one has been available to discuss this. We have now been weeks without being able to unlock & use one of the windows. We find it very hard to understand that to reset it we have to open it, but as the button is inside the locked window we can’t work out how you reset if the reset button is inside a locked window. It feels like poor design.
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Gordon A
8/10
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The Velux website hat I have used for spares in the past began the process of selecting a replacement blind but then went into a loop. I finally rang the helpline number and was told there is a separate site for blinds. Velux kept this secret! The Velux agent stayed on the line with me as I changed site and went through the ordering process which was fortunate because I was asked to choose the model of blind from a long meaningless list. Improvemnt in this process is required to reach Velux's usual standards.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your feedback. Please accept our sincere apologies for the difficulties you experienced. We acknowledge that being redirected to a separate website for blinds, together with an extensive and unclear list of models, does not reflect the standard of service we strive to provide. We are pleased that our helpline agent was able to assist you through to completion, and your comments have been forwarded to the relevant teams to review and improve the online ordering journey.
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Rebecca B
10/10
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Very pleased with these blinds. Thanks for the info about how to identify which Velux windows we have as they are very old!
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your feedback. Please accept our sincere apologies for the delay in receiving your window pole. We fully understand how important proper ventilation is, and we are sorry for the inconvenience this has caused. Your satisfaction is important to us, and we'd appreciate the opportunity to make things right, please contact our team for further support.