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Susan P
0/10
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It would help greatly if velux could pick the correct blinds before they send them out. We have had an issue for months and they pick up wrong ones and then deliver again with weeks I between more wrong ones. The customer service is great.but the rest of velux is a shambles.
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Paul S
10/10
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I had no need to speak with anyone as all of the information was clear, concise and easy to understand. Both blinds fitted within 90 minutes of arrival. Really easy job.
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Stephen s
10/10
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All my Velux dealings were dealt with by the installer /fitter in a very short efficient and friendly manner.
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David W
9/10
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The team were great. We discussed options with them and found a very affordable solution. Thank you Design Team.
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Steven C
8/10
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Goods delivered as ordered, but the delivery experience was poor, Royal Mail did not deliver at the time specified causing inconvenience.
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Niall F
1/10
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I purchased a blind that was described as Opaque, however it lets just as much light through as the semi-transparent version. Some of the translucent blinds include blackout as a colour option and seems like Opaque would be not quite blackout but near enough. so the product range is confused and misleading. I sent pictures saying I was unhappy with the blind but was just fobbed off by customer service. Also for this order there was no installation kit and tool. Fortunately I had kept the tool from the last time. Why not use normal screws?
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that your order arrived as expected. However, we're sorry to learn that the delivery experience did not meet your expectations and that the delivery was not made within the timeframe communicated by Royal Mail, causing inconvenience. While we rely on our delivery partners to provide accurate delivery updates and complete deliveries as scheduled, we understand how frustrating it can be when this doesn't happen. Your comments are appreciated and will be shared with the relevant teams as we continue to review the customer delivery experience.