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James C
6/10
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I have not fitted the new blind yet, as I have so far been unable to remove the old blind. There are several YouTube videos but only one of them was worth watching and even that didn’t really help. My blind was installed 20 years ago and while I have been told it may take a fair bit of strength to remove it, I am concerned that I will damage the window frame. I have no idea what the fixing points on the window frame look like and the installation instructions are very unhelpful. Clearer instructions with a step by step guide on exactly how to remove the blind would probably be a bit more helpful.
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Joanne P
5/10
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On a google search there was an offer of 10% off a first order which didn’t work at the order point. Impossible to get through to a human on the website just an annoying bot. The blind is now fitted and there’s a vertical mark line across the fabric. Not that impressed to be honest.
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Sarah W
3/10
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Not a blackout blind. It leaks light on all edges, worse at the top and bottom edges. We have two roof lights. One half of the room is now light at sunrise. The fittings are tight to the frame. The light leaks on the inside edge.
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Darren W
6/10
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Your customer services agent was fantastic, very helpful and ran through the ordering process for my new replacement blinds. However, two blinds were ordered and only one delivered. I have had no updates on when the second will be delivered. Very frustrating and still awaiting on my second blind.
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F P
9/10
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Everytime we have contacted Velux, whether with a technical query or an order query, the agents have been friendly, more than helpful and knowledgeable. I would always recommend Velux for their professionalism and quality of product. Thank you!
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Brian B
10/10
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Codes were on the windows which I purchased about twenty years ago (still going strong) so it was a simple case of applying code and choosing design, quick & easy, as was the installation
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Paul C
0/10
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If you want positive feedback, don't use EVRI as your courier. You are asking for feedback a week after the delivery was due but it's still not here and EVRIs tracking has no update apart from a generic message immediately after they received the parcel from you to say that there is a delay. In my experience they probably apply that message to every parcel they collect.
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Jonathan C
10/10
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This latest blind was the third I have bought. The product is very well made and easy to install.