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Samantha G
0/10
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I ordered samples not received so until they arrive can’t truly feedback. But if they don’t come at second request I won’t be using or recommending Velux
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Catherine S
10/10
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The fitting instructions are very clear which meant unboxing to installation was quick. The only tool needed is provided in the box so even a DIY novice would be able to it.
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Tom P
10/10
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Genuinely surprised I was able to fit them. I have since convinced myself I am highly skilled and any jobs around the house should fear me
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Kirsty C
10/10
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Delivery was quite poor, took three attempts to get to us, but it’s was due to the delivery label being cropped and the delivery address not being super clear. The package was damaged and completely open on one end when arrived, luckily not damaged or any parts missing. Just think that the delivery could have been better. Website was great and the customer support people that I spoke to about the delivery were great. It’s was easy to install with the instructions and the overall quality is very good.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the blind style you wanted was not available for your window model. We also appreciate your comments regarding the colour representation, as choosing a blind based on online images can be difficult if the shades do not appear accurately. Your feedback will be shared with the relevant teams for review. If you're considering future purchases, we would recommend contacting our customer service team for advice on suitable alternatives and available colour samples where applicable.