|
Jason W
5/10
|
You claim to use Parcelforce but my delivery was with Evri: probably the most hated service in the UK. I'm still waiting for half of my order to be delivered by then after a week. Evri's customer service has not been able to help and YOUR customer service stops working at lunchtime on Friday. My Friday 2pm email to your support gets an automated reply saying you soon to respond in 72 hours: this is not a customer facing business
|
Baden H
2/10
|
Only 2 of 5 items arrived. The other three seem to have gone missing or were never sent. I tired ringing the customer service number for help on Friday and it closed at lunchtime!! Horrible.
|
Michael C
10/10
|
Customer support brilliant, ordering from the website was easy, delivery was quick and one day earlier than expected. Overall a great service and very happy with our new blackout blinds that fit our VELUX windows that are over 25 years old. No built in obsolescence that’s for sure!!
|
Sarah H
10/10
|
I am satisfied with both the product and the service. The blinds were easy to install and they work perfectly!
|
Martyn W
10/10
|
I rang and spoke directly to one of your customer service team, as a local supplier whom I originally had the windows from only gave me the brochure and no help.... Your customer agent was brilliant, he explained everything to me, and told me exactly where to look on your on line site for a replacement blind. Nothing was too much trouble, a big thank you to him,, unfortunately I cannot remember his name but he was great... Will now order a second blind for the other velux we have as we are so happy with this one. many thanks once again Mr. & Mrs. M Webb
|
Carole J
10/10
|
We wanted to try a velux blind for our window, and although we have four, we only ordered one to see what it would be like and if installation would be easy enough. The installation was very simple and the blind is exactly what we hoped it would be. We will be ordering 3 more.
|
Mark H
0/10
|
When I purchased my house it had velux windows fitted in the loft conversion. We were using it as a bedroom so needed blinds so I decided velux would be the best fit. I ordered and fit 3 and was happy with the result. Unfortunately one developed a fault as it would not retract so my intention was to order a replacement. To my disappointment I could not just order the roller to replace the defective one I had to order and pay for the metal runners as well. I telephoned customer service to complain to be told only complete roller and runners could be purchased. Do in this cost cutting time when customers are trying to save as much money as possible I now had a set of runners I do not need and would rather have not had to purchase.