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Michael C
10/10
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Great service, only let down by courier who delivered it to a neighbour. Very impressive installation process very well thought out. Only downside is there is some very slight wrinkling on one side of the blind - maybe due to the way I installed it so don't be put off by that.
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MARK N
10/10
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I ordered a blackout blind, initially in the wrong colour (my mistake, though I found the colour charts on the website hard to match). So I had to order a 2nd and return the 1st. Both deliveries were great, and installation was easy. I do appreciate that a full refund was given for the returned blind (thank you) but the return process took a long time (4 weeks?) and seemed only to move forwards when I asked (which I did 2 or 3 times). But thank you - great quality, much appreciated.
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Helen S
10/10
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I was quite nervous about having a go with the maintenance kit, removing an old blind, installing a new one and then installing an external awning blind on a Velux window which is about 17 years old, but I looked at the instructions and watched a few videos on YouTube, then had a go and it was straightforward and smooth. I really like that you include the little screwdriver and drill bit. I don't spend much time looking at my Velux but it's performing well and still looks good, and it's really helpful that your products are still fitting a 17 year old window. I was pleasantly surprised and impressed, because usually in life I encounter problems when I try to do basic DIY. I was easily able to manage the task without my partner's help.