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David M
2/10
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The order was placed with an expected delivery time of 2-3 days on 26 June - today is 7 July no delivery yet
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Jean P
10/10
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I was given a delivery date, but the delivery was a lot quicker than that, I was very impressed, also the customer service agent was very helpful too, put my mind at reast I was selecting the correct products.
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Abigale R
6/10
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When I usually get samples, they are sent out the next day - yours took 8 days to arrive, and didn't even have the name of the sample on them, so I had to look up the code. This could definitely be improved. Also, they were backed with silver and when I tried to find out on the website if this was standard and what it meant, there was no way of getting information about this. They also felt extremely thin compared to other samples I got, which worried me. I think they would be backed with other material to make them thicker and stiffer for the actual blind, but I'm not sure!
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Bryan P
9/10
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I found the blinds relatively straightforward to position and fit, however I was not impressed by the price or quality of the adapter for the hook to reach with the pole. £12 each for what is a fairly flimsy bit of plastic and a difficult screw/nut fastener, is a bit steep. Time will tell if they are worth the money.
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Jeff D
5/10
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The service from VELUX was excellent. The service from the delivery company, Evri, was atrocious. The goods were never delivered, stuck at an Evri depot. VELUX did very promptly refund my money , but if VELUX are going to use an independent delivery company they need to ensure the service matches that of. VELUX itself.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you found the service to be excellent and that our team was able to process your refund promptly when the issue arose. We're very sorry, however, to learn about your experience with the delivery service. We understand how frustrating it must have been for your order to become delayed and ultimately not be delivered after being held at the courier's depot. We appreciate your comments regarding the importance of a delivery experience that reflects the same standards of service customers expect from VELUX. Feedback like yours is extremely valuable, and we will share your concerns with the relevant teams as we continuously review our processes and delivery partnerships.
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Mary M
10/10
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Very impressed with all aspects, from ease of ordering, choices available, delivery time, ease of fitting and satisfaction with product. I had a quotation from a local firm, who wanted almost twice the cost for a “compatible” product!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the samples took longer to arrive than expected. We're also sorry that you were unable to find sufficient information on our website regarding the silver backing and what it means for the finished product. Additionally, we appreciate your comments regarding the thickness and feel of the samples. Your feedback highlights several areas where we can improve both our product information and sample experience, and we have shared your comments with the relevant teams for review. If you have any questions about the sample materials or product specifications, we would encourage you to contact our Customer Service team, who will be happy to provide further information.