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Geoffrey M
8/10
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The section of the website where the buyer enters their address is inadequate - it needs an additional field to enter a second line of address before entering the town/city and, there needs to be a facility to amend the address chosen from the look-up table. In my case, the look-up table is incomplete as it does not allow selection of an apartment no within the street address.
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JOHN B
8/10
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Overall the product I found was good however the fitting instruction could be better especially when to remove the cord holders also the fitting of the side channels was difficult as the mitres did not fit very well I had to have two or three goes at it.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your feedback. We’re glad to hear that overall you were satisfied with the product. We’re sorry that some aspects of the fitting process, particularly the instructions and the alignment of the side channels, caused difficulty. Your comments are appreciated and will be shared with our team to help improve both our installation guidance and product fit. If you need further assistance, our Customer Service team would be happy to help.
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Peter C
8/10
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Once I had found the product code the rest was easy. My velux windows are high up on a sloped ceiling which unfortunately required getting my steps to find the product code after that it was plain sailing. The blind was to replace an older one which was broken, despite my best efforts to repair it. the new blind was easy to fit. HTH
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your experience. We’re pleased to hear that once the product code was identified, the process was straightforward and that the blind was easy to fit. We appreciate your comments and are glad we could provide a suitable replacement for your previous blind.
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Alison G
5/10
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We didn’t have any idea how hard it would be to install window locks. Now we need to get a professional in and this will be difficult to find in time for summer. Not impressed with information given at all.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the installation was more difficult than expected and that the information provided did not meet your needs. This is certainly not the experience we want for our customers. Please contact our Customer Service team, who will be happy to review the installation guidance with you and discuss possible support options.
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Tristan J
3/10
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Big scratch to the aluminium despite being well blazed. Clearly it was scratched before packing
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the condition of the item you received, as this is not the standard we aim to deliver. Please contact our Customer Service team with your order details and photos of the issue, and they will be happy to assist you further.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry for the difficulties you experienced when entering your address. Your comments regarding the need for an additional address line and greater flexibility within the address look-up feature are very helpful. We have shared this feedback with our website team for review, as we are always looking to improve the ordering experience.