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Peter G
3/10
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recently ordered blind supports, your online shop page metions blind support fittings (plural) but infact fails to specify that if ordered you do not get a pair but a single unit, whiich is of no use what so ever so now have to order another one and wait a further two week before recieving it.
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John M
10/10
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Recent purchase had an improved installation process, much appreciated over a previous product we struggled to fit
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Tom D
5/10
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I am happy with the ease of ordering and service but I am just replacing a blind that I purchased from you less than 6 years ago. The blind that needed replacing lost some its black plastic/rubber guides within couple of years and has slowly but surely meant that the blind has shredded to the point that it had to be replaced. I would have gone somewhere else to see if their product performed better but they all seem just to buy from you anyway. Shame really as everything other than product performance is good.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you were happy with the ordering process and service. However, we're sorry to learn that your previous blind required replacement after less than six years. We understand your disappointment, especially as product durability is an important part of the overall experience. Your comments regarding the blind's longevity and performance will be shared with the relevant team for review.
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Brenda W
9/10
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I was a little disappointed with the colour as I ordered dusky pink but the product to my mind is brown. There is also an extra piece to fit but I can not work out what it's function is. It's a little square that clips onto the frame.
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Christine R
10/10
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We have very old Velux windows yet it was really easy to find the correct blinds for them through using website. Black out blinds are fantastic. Have had great sleeps since installing
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Nancy E
10/10
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I am really impressed with both the knowledge of your staff and the build quality of the blinds.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the confusion regarding the blind support fittings. We appreciate your comments about the product description, as clearer information on whether the item is supplied individually or as a pair would help customers make informed purchasing decisions. Your feedback will be shared with the relevant team for review.