veluxblindsdirect.co.uk Reviews

I still haven’t received all my order!

Purchased a solar blind replacement (original was 22 years old and solar battery was obsolete but no longer holding a charge). These blinds are extremely well designed and engineered which facilitates very easy fitting. One of the easiest DIY jobs you'll find anywhere! Plus it looks great and works straight out of the box.

I think it's a bit naughty charging over £8 for two tiny bits of plastic and a couple of screws without which the blind could not be installed - and then you omitted to include them in the original delivery!

The blinds are excellent and easy to fit. The only minor gripe is that the two vertical fixings don’t really align perfectly with the blind. Whether this can be solved I’m not sure.

Part of my order was missing. I tried to call Velux. I was told that you were too busy to answer calls that day so I should use the website instead. From the website I emailed your customer services. I received an automated reply to say that you were busy & would try to read my email in 72 hours & that I should try to call you instead. 3 days later I have had no contact from you (other than this survey) & there is no sign of the missing part of my order.

Your ordering instructions did not point out I might need to order another kit, the wiring kit ZOZ243, which was required for the installation. This caused an additional 10 day delay for it to be delivered. However once I had all necessary parts the installation went well and the product is good.

We have ordered a few Velux blinds over the years. They are always good quality and are delivered quickly.

A screwdriver would have been useful as we had to go out and buy the right size when we had lready started the installation.

The price of the additional small plastic brackets (which were essential in order to fit the blind) was extortionate given that the price of the blind itself was already very high Removing the red plastic retaining clips was not easy