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Andrew K
0/10
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Hahahaha, you’re asking for feedback before I’ve even had my order. Your incompetence is outstanding. You put a 4kg package on an 18 wheeler hgv to deliver in the Cotswolds. Honestly my 11 year old would do a better job with your logistics. You also emailed to say you’d lost the package. Genius. Any chance I’ll ever get these velux blinds delivered. Thoughts?
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Stephen G
2/10
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Delivery was very slow, but probably due to shipping from France. Also you have no approved installers that cover London, which is ludicrous, I was bounced around various recommended installers fo4 three days then just went off grid. Either get some installers or stop pretending you hav3 a network if it can’t cover central London.
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Richard H
10/10
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A well designed and constructed product with clear instructions and a very helpful and immediately available help line operative. I am not a natural DIY exponent and I was delighted to have been able to finish the installation without having to enlist paid assistance.
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Paul G
8/10
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Very difficult to understand setting up the gateway and app. After establishing the device in the network the app still could not find the gateway even with all security disabled. Pictorial Instructions are not at all intuitive and simply focus on where and how to fix the unit on the wall
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Piers S
0/10
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Make it clearer when promoting the black out blind bundle that I did not need the external blinds! I had no idea they went on the outside and now stuck with these useless blinds when all I needed were blackouts!
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Peter H
10/10
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Good product which I would recommend to anyone with Velux windows. The website has lots of options which was a bit confusing at first but it just needs alittle time to go through them to pick what I wanted. At least there is a good range of options for those who want something a bit different. The installation instructions are good. The only thing I did wrong on the first of the two blinds I installed was that the side arm needs to be maneuvered to get the small tab on the head rail into the groove. Now ive done that they look perfect.
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AILEEN S
10/10
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Packing for the small extra fittings was ridiculous! Each small item came separately in a large cardboard box when all 4 could have fitted into one smaller box!