|
josabet v
6/10
|
Blind doesn’t rolls back as it should do, it comes out from side guides. Plastic clips on the edges that keep blind within the guides should be closer together. On the replaced Velux blind plastic bits are 10 cm apart, on the newly fitted blind these clips are 22 cm apart, that make the blind to come off the side guides. I am sure I am not the only customer experiencing that issue. I would like to send pictures showing the fault in the design if necessary
|
John T
9/10
|
This unit was to replace and existing one almost 20 years old in which the blind had stopped retracting. Impressed with the revised design of the new one AND that of the old one when I disassembled it to recycle the various materials. Thank you.
|
Sara F
7/10
|
Signed for delivery or some delivered where proof is required should be used. These are not cheap items; so leaveing them outside for anyone to steal is not good!
|
Christopher B
6/10
|
I was disappointed to have to replace the whole aluminium surround and slider sides just of the sake of a new fabric mount. The deign has changed and the slide pieces are smaller than my installation since 2006, as is the aluminium front piece with the Velux badge on it.
|
Elaine G
10/10
|
There was a very long wait for the blinds to be drlivered but I was not charged until they were actually delivered. Couldn't operate the tracking & there were couple of changes to delivery dates with more delay. Would like written information to come with the products with advice for dos & don'ts- such as:does it matter if the outside blinds get wet, are there times when you not not use them. Very pleased with the products & recommended fitters very efficient although rather costly!
|
Alistair R
10/10
|
Although fitting is easy the instructions for fitting are not as clear as they might be, specifically how to screw the blind in place
|
Chistopher C
10/10
|
Product was a free central unit to allow control of blinds from phone app. Only stumbled across it by accident. If you want to improve customer service you could offer the product with the electric windows, perhaos saying it is available to buy on its own at say £120, but if ordered now with the windows it is only say £50. If I was MD I would analyse historical sales in order to set the prices at a level designed to at least match the current financial performance.
|
Sue R
8/10
|
The boxes were very well bashed and torn on delivery - Evri issue - employ a different company. Also after they had the item, it took several days for them to deliver. They didn't message to give a day / time. I ordered a replacement blind and the screw holes did not match well to the old supports. It would be good to provide a replacement option for just the blind and therefore not purchasing the new long supports. With the quality of the materials, it would be very helpful to consider how you can recycle the component parts - especially when a replacement is needed; it is only the actual material blind that needs changing. In general, I love the product. But like everything, there is always room for improvement. Thank you for asking.