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Sharon N
10/10
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Very pleased with the product and so nice to receive prompt emails of order confirmation and delivery
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Christina B
7/10
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Amanda H
0/10
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You’re asking me to complete a survey when it should have delivered yesterday but still hasn’t arrived. Which means I know need to call your office to find out where it is. Also you said 9-10 days for delivery. I ordered on 17th Feb and delivery due 2nd but it is now the 3rd. Tracking shows it’s been at customs since 26th.
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Karen P
10/10
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I had to call customer service and the agent I spoke to was amazing so friendly and answered my questions professionally! Such a rare thing to have good customer service these days.. well done! Velux blinds was great to deal with!
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Brian J
8/10
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The initial delivery quoted the 3rd March ,however it arrived on the 2nd. Luckily I was in , but normally I would expect an email or text on the day and an approximate time window.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry for any inconvenience caused by the unexpected change in your delivery date. While we’re glad the parcel arrived safely, we completely understand that receiving it earlier than the quoted date—without prior notification—can be disruptive, especially if you’re not usually at home during the day. We truly appreciate you bringing it to our attention, as it helps us improve our delivery communication going forward.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the colour wasn’t what you expected. If you’d like help with a return or exchange, just let us know—we’re here to assist in any way we can.