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Alan H
3/10
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The samples arrived quickly and looked good, but we then ordered a blind, which despite showing as delivered by the courier and being at home all day on the delivery date, still hasn’t been delivered. We believe it may still be with the courier company, but have had no notifications or update from either the courier or crouch, since we queried the order/delivery.
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Beverley E
10/10
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Gordon D
5/10
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A tiny piece of plastic broke off inside the cassette on the previous product, which prevented the strings from running and therefore the blinds from opening and closing, rendering it useless. This was not our doing, it is obviously a design/material fault. We have 8 other velux which have been insitu for 12 years.
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Marie V
7/10
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If you could improve the instructions how to put the blind up would be great… the instructions in the box are RIDICULOUS! People who buy your product are not all velux specialists… a you tube video you’ll be great…it would be simple to add the website on your drawing instructions! Thank you … but please do it!
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Andrew L
0/10
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I was charged an extra £10 at point of delivery which was not previously disclosed. This has soured my experience.
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Jacqueline S
8/10
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An expensive product with very cheap and flimsy plastic fittings. Some screws missing. Recommended to purchase brackets (£7 ish) but didn’t need them. Fairly easy to install. Helpful customer service when trying to work out model number on very old window.