|
JANET R
8/10
|
I wanted pleated blind but the model i needed didnt have them. Also colours not seen properly.
|
Martyn C
10/10
|
Delivery was earlier than expected. Once I understood the fitting instructions the blinds were easy to install when following in order. Nice quality and ingenious how they install.
|
Antonio P
0/10
|
I ordered 2 blinds, but tracking showed they'd arrive after I left on travel. The main support lines were unanswered for days, so I called the Dublin number. An agent promised to recall the order and process a refund within 15 days. Despite this promise, Velux processed payment, issued an invoice, and Royal Mail attempted delivery. Since I am away until Nov 24th (as I explicitly told the agent), I was forced by Royal Mail to reschedule the delivery. The 9th of November was the latest available slot I could choose, so I selected it hoping I can continuously reschedule it until I get back home—because the return request was clearly never processed. Communication across your support and delivery channels has been extremely confusing and frustrating.
|
Kelly H
10/10
|
VELUX products do cost more but this is one of those times when you know where the extra money is going. Such good quality products and excellent customer service. It makes me choose to spend the extra because it adds real value.
|
Michael H
9/10
|
The Velux side of this operation was very good but the delivery by Royal Mail/Parcelforce was awful. A great pity. It was dispatched on 14th & arrived on 21st. I waited 5 hours on 20th Oct & 3 hours on 21st. I have now installed it. Easy except the fiddly business of stretching the side cords of the blind & fitting tiny L-shaped bit into bottom corners. Nice action though! (It's a pleated blind.)