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Simon M
3/10
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I had to wait over a month and a half for my order. I ordered on the 7th July and it didn't arrive until last week! I ordered in plenty of time so my daughter could move into her new bedroom... that was ruined without having the blackout blind. So very disappointed with the delays. I understand the reasons (loads of orders and being behind at the French manufacturing site) but this was not stated before I ordered and it didn't make the delay easier for me as a customer. No offer of a goodwill gesture either!
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Angus M
1/10
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The problem does not lie with your company it lies with Evri. They are useless. They lost the package then after 11 days found it again. Your customer service was excellent in sorting the problem out. In future use a more reliable delivery service.
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Edward O
9/10
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Overall the experience was very good, the deleverage time was a bit long, but I assume you make these to order.
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John K
10/10
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Glad I bought genuine. Easy to fit and looks good. Has certainly helped with the hot weather. Just one little thing the supplied T-10 screwdriver is a bit naff. Ok for starting the screws but used something a bit beefier to screw them in. Well happy.
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James S
0/10
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A month ago, I ordered 3 sun-blinds, accepting that there would be a delay because of high demand. Today, despite being bombarded by your emails & delivery notes, I have not received any of them. I believe they are now 2 weeks late. One courier EVRI seems to have lost their blind. The other 2 blinds are somewhere between UK Customs & Parcelforce (I think). Your Customer Service department has given up answering the phone and I wait days for an email response. Your standard emails are incomprehensible and your staff seem as confused as me.
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Diana V
0/10
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Yes- my tracking says my order was delivered Fri 14th August and it was never delivered. My door camera shows no delivery made. I have no tracking number in the UK to trace it. I contacted the delivery service listed in the email sent to me and they said I need to pick up with yourselves but I'm still waiting for a reply and to contact Parcelforce but I have no tracking number! Very disappointing after waiting this long.
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Kevin A
10/10
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I was very impressed with the quality of the product and the attention to detail in the design.
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Les S
9/10
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Found the Web ordering page a minefield so contacted customer service with window type. Spoke to Samantha (who is a Jem, hang on to her) who sent some samples out and told me what I needed to order. Sample chosen so come to order, another minefield, so many drop down menus, I might be me an old git, but I don’t think so! Ring again, Samantha again (praise the lord) said I had to order on line to get postage deal. I needed three the same. Walked me through the ordering process job done! Blinds arrived a day early, great all safe & sound! Installation proved I can no longer read a comic as after ringing customer service, putting phone on video another helpful lady told me I was facing the wrong way, up 8ft steps in the blazing sun! The electric windows are 5yrs old and could I locate the power pick up from the instruction? Your right! Another phone call to a helpful guy this time who sent me a video link. At last all working and fine. So all in all a good product with one of the best after service help lines I’ve come across. Once you have fitted one it’s a breeze.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delivery issues you experienced, particularly the delay caused by the parcel being misplaced. We understand how frustrating that must have been. That said, we're pleased to hear that our customer service team was able to assist and help resolve the situation. We appreciate your comments regarding the courier service and will ensure this feedback is shared with the relevant teams. Thank you for your patience and understanding.