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John G
8/10
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Had difficulty fitting the right side bar. In the end found the black wheel cog track was too high and had to be pushed down to allow the bar to fit properly. This took a bit of time due to the position of the window. The product otherwise is as I hoped for.
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Nick R
1/10
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I did not receive all of the items that I purchased. I received no reply to my email to customer services
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Douglas C
9/10
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Products arrived 2 days earlier than advised which was fortunate as I was at home to receive them.
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Ros D
5/10
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Why send this survey to me when your projected delivery time is the end of next week!
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JUDITH H
0/10
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When I told customer services that I wasn't available until September for delivery, they rescheduled delivery for BEFORE September. It took 2 attempts to get a correct date that matched my availability even though I'd given my availability really clearly. Delivery was confirmed, eventually, for 4th September. Then I received information saying delivery would be 7th September, ignoring the fact that 4th had been confirmed. One blind was in fact delivered on 2nd September. I had to email Velux again to find out when the remaining 3 would come. They sent me a copy of the tracking information saying it would be 3rd September. This was a mess and could have been avoided.