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ANDREW W
1/10
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woeful experience, expectation set at ordering was OK and main reason I order from Velux, but two further delays in delivery was totally unacceptable, as the OEM your delivery expectations should be golden. + your IKEA instructions without words needs a lot of improvement and needs to be made clearer for the different GGL variants.
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Wilfred A
7/10
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I ordered a blind to replace a faulty/failed blind that in fairness was 20+ years old. The quality of the old Velux blind was superb. I was very unimpressed to discover that I would need to order a fitting kit at nearly £8 as, whilst my window was listed, it was considered "old" and the new blind needed the extra kit. At the time I thought that was a bit much, but assumed that some complex kit would arrive that justified the £8. When the kit arrived (some time after the blind), it was delivered in a box the size of a shoebox. Fair enough, it's £8 worth of kit! Except when I opened the shoebox, there was a plastic packet the size of an envelope and inside that were two plastic blocks the size of a coin and two little screws! £8 for that????? You must be having a laugh at the mugs who have to buy that because they have older windows! Come on Velux! Those bits cannot cost more than a couple of pennies. Include them with the blind and stop ripping your customers off. And to add to my pain the aluminium frame isn't a great fit (narrower than the old one so not a match to the adjacent windows) and the actual blind is not as good quality as the original. It's left a nasty taste in my mouth! Would I recommend someone buy the blinds? Only because they are a custom fit.
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Bernard B
8/10
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The only problem was the courierDX were not good as they didn’t deliver my third blind on time and you had to keep chasing them.
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Richard F
8/10
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In general it was a good experience. My main gripe is that you produce some very good and affordable heat shielding products, which are becoming more and more relevant with the changing climate in the UK, but they could be easier to find. You should be pushing customers to these. And you should be emphasising how easy they are to install. I was quote over £500 to install two £60 external blinds, via your find a fitter tool. I fitted them myself in 15 minutes.
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Annabel F
10/10
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The heat shae blinds are so effective- have recommended to anyone who will listen!!!
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Hitesh P
9/10
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Website navigation was simple. Being able to change specifications and see the price update was useful when making choices for the product
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Helen K
10/10
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It takes a while to get through to customer support but all of your agents are super helpful going above and beyond to help to give support in any enquiry.