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Carole J
10/10
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We wanted to try a velux blind for our window, and although we have four, we only ordered one to see what it would be like and if installation would be easy enough. The installation was very simple and the blind is exactly what we hoped it would be. We will be ordering 3 more.
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Mark H
0/10
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When I purchased my house it had velux windows fitted in the loft conversion. We were using it as a bedroom so needed blinds so I decided velux would be the best fit. I ordered and fit 3 and was happy with the result. Unfortunately one developed a fault as it would not retract so my intention was to order a replacement. To my disappointment I could not just order the roller to replace the defective one I had to order and pay for the metal runners as well. I telephoned customer service to complain to be told only complete roller and runners could be purchased. Do in this cost cutting time when customers are trying to save as much money as possible I now had a set of runners I do not need and would rather have not had to purchase.
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Sarah W
8/10
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The only bad thing is the colour chart isn’t very accurate the shade I ordered doesn’t look like the one on line it would help if it said the colour/ shade
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Terence K
4/10
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I have bought and used a number of Velux Blinds. This model was more difficult to fit properly to seal off the light properly. I will need to take it down and re-fit it. The opening and closing mechanism was also fiddly and difficult to close fully. Delivery took over a week. Not bad for the money but less than I expected from Velux.
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Michael J
0/10
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Can't comment n the product as still waiting for delivery, gone past the stated date, unable to contact the agent (TNT) and subsequently delayed. Had taken time off work to fit, but no blinds!!! Please use an agent that communicates known delays to customers.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We were sorry to hear of the issue you have encountered with the delivery of your VELUX products. Regrettably, you were unavailable when I have attempted to call you today. Therefore, I have sent you an email and would appreciate if you could contact us on the details provided in the email to discuss this further. We sincerely apologise for any inconvenience this has caused.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that this model proved more difficult to install and didn’t seal the light as expected. We also appreciate your comments regarding the mechanism and the delivery time. If you’d like any assistance with installation or troubleshooting, please feel free to get in touch.