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Keith S
1/10
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You cannot buy spare parts on the Velux site as it just doesnt work. You have to buy via 3rd party drop boxes which are poor quality and not very informative. Delivery times are ridiculous, if Amazon took this long they would be out of business! The 'colour by me' chart is really poor as the sliders do not show much variation within the chosen spectrum. It would be much better to show say 5 yellows, could be named like 'Sunshine yellow' etc. or RAL colours or Pantone colours. The company has appalling references on Trust Pilot, if I was the CEO I would shake the whole place up!
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Ralph B
8/10
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Manual pleated blinds very fragile, considering they have to be operated with a pole or Velux hook tool. This is my third replacement set at ca £116 per blind not great value for money. Otherwise easy to fit and high quality.
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JANE G
10/10
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Whilst we've not yet installed our blinds, we have purchased similar VELUX blinds previously with great results.
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Jason W
5/10
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You claim to use Parcelforce but my delivery was with Evri: probably the most hated service in the UK. I'm still waiting for half of my order to be delivered by then after a week. Evri's customer service has not been able to help and YOUR customer service stops working at lunchtime on Friday. My Friday 2pm email to your support gets an automated reply saying you soon to respond in 72 hours: this is not a customer facing business
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Baden H
2/10
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Only 2 of 5 items arrived. The other three seem to have gone missing or were never sent. I tired ringing the customer service number for help on Friday and it closed at lunchtime!! Horrible.
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Michael C
10/10
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Customer support brilliant, ordering from the website was easy, delivery was quick and one day earlier than expected. Overall a great service and very happy with our new blackout blinds that fit our VELUX windows that are over 25 years old. No built in obsolescence that’s for sure!!