|
Sophie C
9/10
|
Delivery was not great very slow. Blinds are nice but over priced for what they are .
|
Jon S
9/10
|
The installation instructions were fine, but this was a replacement. The instructions on how to remove the existing broken one were poor.
|
William C
10/10
|
The website is very well designed to identify your existing window size and select the appropriate blind easily. This gave me confidence to buy. The blind fit perfectly in the window.
|
Lucian P
10/10
|
Velux windows and blinds are superbly designed! I’ve recently ordered two blinds for Velux windows that are about 40 years old but are still working well and the new blinds fit perfectly.
|
Kevin S
8/10
|
Blind was easy to install however some parts of instructions show both left and right-hand steps, while others show left-hand only and leave us to figure out how to install. Not everyone can rotate a 3D object in their mind. The insect screen install was tougher to install. It assumed I was screwing into wood or concrete - no provision for plaster. But worst was the measurement for the hanger that holds the top. It took no account of the size of the wall the window frame sits in, so the first attempt to install it, the frame was almost 20 cm too low to sit flush with the angled wall. It was hitting the vertical wall. Since the instructions already have me measuring the frame, it would be helpful to also measure to the point the angled wall becomes vertical, and adjust the hanging point accordingly.
|
Anna C
7/10
|
The screws are very difficult to screw in but the instructions are to not use a drill. It would be better to provide self drilling screws to help drive them in.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you found the screws difficult to install. Your suggestion regarding self‑drilling screws is a helpful one, and we appreciate you taking the time to share it. If you’re still having difficulties, our customer support team would be happy to offer advice to help make the installation easier.
Comment by veluxblindsdirect.co.uk:
Thank you for your detailed feedback. We’re glad to hear that you found the blind itself easy to install, but we’re sorry that parts of the instructions weren’t as clear or consistent as they should have been. We’re also sorry to hear about the challenges with the insect screen installation. Your suggestion to include additional measurement guidance is especially helpful, and we’ll take this on board as we look to improve our instructions. If you’d like any assistance, our customer support team would be more than happy to help with guidance or review your setup to find a solution.