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John S
9/10
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Will use again as I need a service pack, for a endow I purchased over 15 years ago,
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FIONA F
10/10
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More words with the drawings to help with installation or a link to a useful You Tube video please
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Val R
7/10
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I have written to say the wrong size blind was sent, but I have heard nothing, and this has really affected my experience. The website was good , easy to understand, order and pay. Unfortunately the returns and replacement service has been poor.
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Steve R
0/10
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Still waiting for the delivery despite the tracking app showing it’s been at the uk depot since 02.05 approx 35 hrs ago. I appreciate they are coming from France but it was the 5th March when GLS received the parcel, today is the 15th March. That is 10 days ago! I am appalled that a company as large as Velux has such a bad delivery service provider.
Comment by veluxblindsdirect.co.uk:
Thank you for taking our call today and confirming delivery of your VELUX order. Apologies for the delay, it appears the blind was held up at customs.
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Susan W
10/10
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Blind so easy to fit - an amateur able to install Really impressed with the quality
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Guy T
0/10
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Not been delivered yet
Comment by veluxblindsdirect.co.uk:
Thank you for your review. We’re sorry to hear that you were concerned about your delivery. Our team looked into this right away and attempted to call you, but reached your voicemail. A message has been left confirming that the tracking now shows your order was delivered within the last hour. If for any reason the parcel is not with you, or if there is anything unexpected with the delivery, please get in touch with us and we’ll be more than happy to assist.
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Grahame C
10/10
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One point, on packaging, the drawstring either side of the blind is packaged, within the metal frame of the blind and with a cardbord insert. Customers need to be informed not to remove the cardboard inserts until after fitting the blind into its final fitted position.
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Gavin F
2/10
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Did not arrive on the day it was due. It still has not arrived and there has been no communication
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We apologise for the delay with your order and are pleased to confirm that it has now been delivered.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We regret that your experience with the return service was not a positive one. Our Customer Service team did call and leave a voicemail for you today confirming the return is in hand and you should receive an email later on today from the team confirming a collection date.