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Paul H
7/10
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I tried to find a VELUX approved installer through the web site. You identified 3 different installers in my area and contacted each in turn but I received no response from any of them at all. Very disappointing. As a result, I decided to have a go at it myself - getting the remote control to work for two windows and installing blinds in two more. With the help on the web site I was able to do this and so all is well. Quality of blinds purchased excellent. Very clever design allowing someone with modest DIY skill to do it.
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Paul T
9/10
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The package was damaged and fitting was missing. I phoned the office and had to wait for 20 minutes for it to answer. Once I spoke to a representative the problem was resolved in a very professional way and an order was placed for the missing items. I will have to wait for around a week for delivery.