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Laura T
0/10
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The screws provided for the roller blind need a specific screw driver head. Even with a tool box filled with screw drivers and peices we still needed to go out and purchase the correct peice. The blind is also faulty as the one side pops out of the runner. Poor quality
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Andrew B
5/10
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Unfortunately after a 2 week wait for a blind and after installing it, I discovered that the blind had a manufacturing fault so requires replacing. Despite the initial disappointment Customer Service were excellent in quickly understanding the issue and ordering a replacement immediately.
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Rachel C
10/10
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We weren't looking forward to this job, thinking it was going to be fiddly and awkward, however we couldn't believe how quick and simple it was to install...it was done in about 15 mins and looks great! Definitely recommend
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helena T
9/10
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Yes - the colours do not correspond very well to the website description. The colour "Lake" appears online to be a greeny-blue yet in reality, in daylight, is closer to a light blue, still a nice colour though but not what I was expecting. The new aluminium frames were not drilled in the same place as the Velux frames we were hoping to replace so we have had to bin the new ones and re-use the old frames.
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Simon D
10/10
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I contacted your technical team several times as I’m a bit of a numpty and they were brilliant! They talked me through step by step so I was able to install my app controller and reconfigure one of my windows - superb service!
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Michaela R
7/10
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the hardest part of the installation was actually removing the old worn-out blind. i didnt want to damage the frame mounting point, and had to slowly crack-off bits of the old blind mounting plastic, until i could see inside. there didnt seem to be any obvious way of cleanly removing the old blind. if there is, then please add to the instructions. the new blind packaging and instructions were really well laid out, logical and easy to follow. i did note however the highlighted caution and care with the blind strings and to keep them untangled, and i also noted your careful packaging of the strings to reduce tangles, but they were tangled, and it took some time to work it out, untangle and clip into place. i expect a number of customers would have struggled to work out the correct orientation of the strings. however the blind works really well, and we are really pleased with it.