All very clear and great customer service over phone when ordering. Superb

I am very well impressed by the quality of the product and the ease of fitting. The instructions were clear and precise. I take my hat off to the designer of the product, not only for the precision of fit into the window but mostly for the process of fitting the blind

Full process easy from ordering to installing. Product is of high quality.

Bought active to replace KLR 200. Turns out the basic, and most useful feature, of being able to have a timer/program on blinds/shutters isn't available. Less features than existing so I still have to use KLR 200. Are there plans to add these features?

The product arrived as expected. Appears to be really good quality and colour is a true likeness. Very easy to install. Just one minor issue – there is a bit of bunching at the edges of the blinds, this can only be seen very close up, but I was surprised as expected them to be perfect.

Installation instructions were pictures only. Some narrative would also be helpful on the trickier bits (to enable blind to be flush and operate smoothly) which should enable quicker achievement of desired finish. Now working well.

I ordered 3 velux blinds which still hadn’t arrived 10 days after ordering, when it said a 2 day delivery online. It turned out TNT couldn’t locate my blinds. The customer service advisor I spoke to was very helpful and called back with an update when she said she would. I am getting replacement blinds delivered tomorrow (11th aug) .