Hi,
I did receive an email re my faulty blind. Just couldn’t understand why email was in German!!!
Comment by veluxblindsdirect.co.uk:
Please accept our apologies for the confusion regarding the Customer Satisfaction email you had received in German - during this time we had an IT system issue where these were being automatically sent to our customers in German. Should you have any further questions, please do not hesitate to contact us!
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Please accept our apologies for the confusion regarding the Customer Satisfaction email you had received in German - during this time we had an IT system issue where these were being automatically sent to our customers in German. Should you have any further questions, please do not hesitate to contact us!