Only gripe is I was offered a Wednesday delivery, but asked for a later day (Friday, as I would be at home), but it was delivered Saturday while I was out and left on my front door step. Luckily I live in a nice area and it wasn't stolen!
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
