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Arthur N
10/10
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Following discussion with customer service about the type of replacement blind for my old Velux windows, I ordered two blackout blinds which were delivered promptly. Sadly, one of the packages was damaged and, on opening the box, I found that one of the side frames had been bent. After informing customer service, a new replacement blind was sent without any argument. I have now replaced both blinds and they look absolutely splendid. I am impressed with the service I received and would highly recommend these products.
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Jayne R
10/10
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Your customer service colleagues were first class. Very knowledgeable and helpful so thank you gave me loads of confidence. Nathan and Linda brilliant
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Ann R
9/10
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Struggled with finding a screwdriver with a ‘star’ shape. My son in law fitted the blinds for me and has various tool boxes but finally found a drill bit with the right shape. Once found the blinds are now fitted and helping to keep the bedroom cooler when fully closed. Also because of my height couldn’t reach the top of the window but have bought a small stool so can reach to open and shut them when required
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Michael H
8/10
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Would like a section that was just a listing of productive questionnaire format but not browseable
Comment by veluxblindsdirect.co.uk:
We appreciate your suggestion regarding a dedicated questionnaire-style section that would allow customers to view products in a more guided, structured format rather than through traditional browsing. We're always looking for ways to improve the user experience, and feedback like yours helps us better understand how different customers prefer to search for and compare products. Thank you for your valuable input and for helping us improve our services.
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Lynn M
10/10
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The items arrived in very good time, ahead of the heatwave so this helped us immensely. The items are well packaged and easy to install, we had 4 blinds to put up and they were up in no time. Finding out which blind to get was very easy and they fit perfectly.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your blind arrived broken. This is certainly not the experience we want for our customers. We recommend contacting our Customer Service team so they can review the issue and assist with a replacement or appropriate resolution. Please have your order details and, if possible, photos of the damage available to help speed up the process. We apologize for the inconvenience and appreciate the opportunity to make this right.