The blinds are a simple construction and a precise fit, impressive. The website and window code system are very easy to use, and we got the exact product we were expecting and ordered 2 more for other Velux windows in our house
The blind I bought has a small hole. I find that disappointing. I have bought other VELUX products and until this one I was always very satisfied
The instructions for fitting the blind were rather sparse and could also have included instructions for removing the old blind
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're disappointed to hear that the installation instructions did not live up to your expectations. We appreciate your feedback, as we strive to continuously improve in all areas to provide a positive customer experience. If there's anything we can do to help, please reach out to our support team.
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Janice F
6/10
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When ordering samples of blinds, the ‘add to basket’ button disappeared and it was very difficult to put items in the cart.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the ordering process was not a flawless experience. We are working hard to provide customers with a seamless user experience and aim to continuously improve our services.
Excellent, effective and quick resolution of a simple minor fault. Straightforward and clear process, with great phone support. An example for many other businesses to follow.
I fitted my replacement blind to a velux window fitted in 1993. By trial and error I found the blind fitted by pushing hard on to the existing mounts, not up as shown on the video. Otherwise it was fairly straightforward and the quality of the unit looks good - time will tell!
Comment by veluxblindsdirect.co.uk:
Our customer service reached out to the customer and proposed a solution. We appreciate the feedback, as we try to continuously improve our services.