Thank you for your feedback. We're very sorry to hear that your blind arrived broken.
This is certainly not the experience we want for our customers. We recommend contacting our Customer Service team so they can review the issue and assist with a replacement or appropriate resolution. Please have your order details and, if possible, photos of the damage available to help speed up the process.
We apologize for the inconvenience and appreciate the opportunity to make this right.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your blind arrived broken. This is certainly not the experience we want for our customers. We recommend contacting our Customer Service team so they can review the issue and assist with a replacement or appropriate resolution. Please have your order details and, if possible, photos of the damage available to help speed up the process. We apologize for the inconvenience and appreciate the opportunity to make this right.