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stephen b
8/10
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its very confusing which blinks ae internal; or external etc so you just need to improve that.
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Alison B
10/10
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Ordered 2 samples free of charge. Plan to order the blinds. The product appears to be fit for purpose. The fabric feels robust. Silver to reflect the heat on one side, & a choice of colours to suit the interior decor on the reverse side...
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gary m
10/10
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This is the first time I have ordered from velux It was very straight forward the item was dispatched and delivered promptly. It was very easy to install no adjustments needed.
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Ilaria M
9/10
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The Customer Care person I spoke with before placing the order, LYNN, was absolutely brilliant! Knowledgeable, professional, friendly. She made all the difference in making this experience a 5* one! THANK YOU.
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BRIAN G
2/10
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If you must redesign a blind it would be very helpful if you made it to be held in place by the clips already designed for this purpose on the window frame or, alternatively, be able to supply new clips that enable fitting by one person ( I live alone!). I am unimpressed with the redesigned product to say the least!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve.
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Michael L
0/10
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I was told blinds to be delivered Tuesday.I waited in all day. No delivery.No track and trace. No phone call to tell me of delivery . Telephoned Velux today.Spoke to Katz. Nice lady but did not seem to be in a position to help.So I am still waiting with no idea of when blinds due to be delivered.. Dreadful customer service M Leonard
Comment by veluxblindsdirect.co.uk:
We are sorry to hear, that there were problems with the delivery. Our customer service contacted the customer and arranged for a replacement order to be delivered as soon as possible.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback! Please rest assured that we take such concerns seriously and are working to improve. Should you have any questions regarding the product, please contact our customer service, who are always happy to help!