Slightly more expensive than the products need to be
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your honesty regarding our pricing. While we strive to offer high-quality products and excellent service at competitive prices, we understand that value is an important consideration for our customers. Your comments are valuable and will be taken into account as we continue to review our product range and pricing. Thank you for choosing us, and we hope you are pleased with your purchase overall.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your honesty regarding our pricing. While we strive to offer high-quality products and excellent service at competitive prices, we understand that value is an important consideration for our customers. Your comments are valuable and will be taken into account as we continue to review our product range and pricing. Thank you for choosing us, and we hope you are pleased with your purchase overall.