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Alan S
10/10
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Velux black out blinds are really good quality and fit the windows perfectly. The installation only took minutes and the instructions were clear to follow. Delivery was quicker than expected.
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Susan G
10/10
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Really impressed with Velux. Website easy to navigate, easy to identify appropriate product and measurements. I spoke to customer services to clarify something and they were really helpful. When the product arrived it was simple to fit with very clear instructions.
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Roger W
7/10
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Delivery of three blinds was fine, no complaints. I did, however, order six rod adapters, two for each blind. The delivery for these was farcical. Each adapter, approx 50mm long was packed in an individual Jiffy bag, each bearing a postage label! The delivery company, Evri, was appalling. The driver, turned up on my doorstep smoking a cigarette, a first in my experience, thrust the aformentioned six Jiffy bags into my hand and returned to the unmarked car he arrived in. A deeply unprofessional experience. The blinds themselves came via Parcelforce and that was ok.
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Martin O
1/10
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I think the 10 days shipping is very poor and should be improved, as a past resident of France I know what exactly what the problem is... the French ways!.... it didn't move at all over the weekend, but when it comes to the UK it was delivered on a Saturday. Plus the first time I came to use one of the blinds... the top cover came off and I had to remove the whole blind kit to refit it, plus the system of fitting the top cover is very poor and not at all very rugged, I had apply some bonding agent to hold it more secure, so a job that should have taken 30 – 45 minutes actually took 3 – 4 hours. Plus your fitting instructions are very poor, particularly to do with pairing 2 separate blinds.... especially for my model, in-fact I found out how to do it using Grok AI.... now they work very well.
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Peter A
8/10
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We ordered 3 blinds, 2 of the same type. The delivery was quick, but only 2 of the 3 items were delivered. We then received no further tracking information. The final item was delivered 3 days after the first 2, but with no indication it was going to be delivered. Fortunately we were in.