I’m unhappy that as a homeowner I can no longer claim the reward points as now only installers can claim them. Seems a bit unfair.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you are disappointed by the changes to the rewards programme. We understand that, as a homeowner and customer of our products, not being able to claim reward points feels unfair.
We appreciate you taking the time to share your thoughts. Your comments will be shared with the relevant team for consideration. Thank you for your continued support and feedback.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you are disappointed by the changes to the rewards programme. We understand that, as a homeowner and customer of our products, not being able to claim reward points feels unfair. We appreciate you taking the time to share your thoughts. Your comments will be shared with the relevant team for consideration. Thank you for your continued support and feedback.