Short delay due to heavy demand so did not arrive when expected.
Rang them and they were very apologetic, blind came within a couple of days - very pleased with it .
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry that your order did not arrive when originally expected due to high demand. However, we’re pleased to hear that our team was able to assist you promptly and that your blind arrived shortly afterwards.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry that your order did not arrive when originally expected due to high demand. However, we’re pleased to hear that our team was able to assist you promptly and that your blind arrived shortly afterwards.