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Phil G
10/10
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It's good that accessories are still available for Velux windows that are now 40 years old.
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Jim M
3/10
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Never had a problem with Velux before and I would have rated them as 10/10, but with mounting brackets send separately, this is a deal breaker for me, multiple reasons not just because it’s arrived after the blind. The blind arrived and I took it to the client and upon opening, no mounting brackets. Selling them as an additional extra, I have no issue with Velux generating additional revenue regardless of how they sell the bracket issue, but sending them separately, Whi made that decision for your operations??? Please review that decision, Madness, I have never looked at other suppliers for blinds but I will now and who knows they may have a worse system, time will tell. I love your products but this bracket issue sent separately is insane.
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Jordan S
10/10
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I was so impressed with the quality of these blinds. An incredible amount of thought has went into their design. They are so easy to install. I am delighted.
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Allan B
0/10
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Despite communication and delivery promise , I still have not received my order. The survey managed to beat the delivery.
Comment by veluxblindsdirect.co.uk:
Thank you for explaining to us over the phone that your feedback was due to receiving the survey while you were still awaiting the delivery. You did confirm that the product did actually arrive a day earlier than the order confirmation advised it would and that you are very happy with this item as well as the numerous VELUX windows you have in your property with have stood the test of time, some at 30 years old and going strong. We are extremely grateful for your continued loyalty.
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Graham B
2/10
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Evri are hopeless, your business will suffer from using them
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Adele T
10/10
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My builder bought a velux blind through another person and it was faulty. They took so long in agreeing to take it back that I just asked for money back bought from you used same fitter and it’s perfect.
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D D
10/10
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The quality of the Velux products are first class, as are the fitting instructions. Took around two weeks for the product to arrive which could be improved.
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Margaret B
4/10
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The pole is grossly overpriced for the materials and design involved.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the product didn’t meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the inconvenience caused by the separate shipment of mounting brackets. Your input is valuable and we're continually working to improve our service. We truly appreciate your long-standing support and are glad to hear you value our products.