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Susie M
2/10
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Awful service today. Ordered samples 5 days ago in order to purchase 2 blinds during the discount period which ended today. Ordering process online ok but address incorrectly put forward on delivery note hence samples did not arrive in time to order. Assuming you would honour the discount once I got the samples which was no fault of my own I had to endure an extremely difficult conversation on the phone whereby I was meant to feel I had done something wrong. I should have given more time to allow for samples and somehow it was my fault the delivery address was wrong. Untrue. Left with no samples and no discount on order.
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Kieran B
0/10
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Product came with no top brackets so can’t install
Comment by veluxblindsdirect.co.uk:
We appreciate your comments and regret that your experience with the product was not a positive one. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.
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Alan B
9/10
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Have had Velux Solar powered blinds for nearly five years - did what it said on the box - good product easy to operate with portable switch & no problems at any stage. A happy customer
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Steve G
0/10
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i received 9 delivery notifiactions from 3 different companies, and still you delivered it on the wrong day, even though i had telephoned TWICE to confirm dates, and it was left outside in the rain. !!!!!!!
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John N
1/10
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Ordered 2x blinds and 2x fixing bracket kits. Only received 1 blind and one fixing bracket kit. Took 11 days from date of order to receive half the order. However the delivery note indicates that the complete order has been sent. During the checkout process the delivery address kept being changed or put in a different order even after manually correcting. This order is for a client who need these blinds fitted in their head office asap. the poor delivery service is reflecting very poorly on me. Good product though
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Mike G
3/10
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Asked to fill in a customer satisfaction survey, BUT goods have not yet arrived & tracking suggests they are still in Denmark!
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve, and we would be happy to investigate the matter further if needed.
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Penny M
9/10
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The instructions were simple enough but I did have an idea of how to install as I’d watched a YouTube video prior to ordering not sure if you promote this option but well worth it. I like the colour I have chosen but offering colour swatches would be ideal to get a better colour match.
Comment by veluxblindsdirect.co.uk:
Thank you for your honest review. Providing excellent service is our priority, and we apologize for falling short. If there's anything we can do to help, please reach out to our support team.