Initial delivery date was delayed such that it missed my planned fitting date. Also, whilst I am still to open the package, it has been bashed and damaged in transit but I hope the blind inside the box has not been affected.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery delay meant your order arrived later than expected and caused you to miss your planned fitting date.
We hope the blind inside was unaffected, but if you do discover any issues when opening the package, please contact our customer service team and we'll be happy to assist.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery delay meant your order arrived later than expected and caused you to miss your planned fitting date. We hope the blind inside was unaffected, but if you do discover any issues when opening the package, please contact our customer service team and we'll be happy to assist.