I ordered 2 heat defence blind online on 26/6, with a delivery date of 1/7. I was not advised that there was a delay on delivery due to shortage of material for the larger blind until I rang customer service querying my order. I was then told of the shortage and was told I should have been notified about the delay. I accepted this, but was disappointed at the lack of communication. My delivery date kept getting put further back. I rang again and asked could my order be separated and the in stock blind sent. This did happen and I have received one blind, the other blind is now with the courier. To say I am disappointed that such a large company as yourselves has to be asked to separate the order, and not advise of the delay in the first instance shows a complete disregard for customer service.
