veluxblindsdirect.co.uk Reviews

Consumer Goods

(16182 public reviews)
Rating of  8.2  from 0 - 10
veluxblindsdirect.co.uk
5/10

Velux are let down by the delivery company you use. I was notified my order had been dispatched but delivery date is mor3 than two weeks ahead

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.

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9/10

Blind was 20 years old due to hot sun the blind ceased to work. Couldn’t believe the colour matched the other blind perfectly. My son fitted it without a problem. Thank you

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10/10

I found the voiced installation guide on the website to be extremely helpful

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10/10

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10/10

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10/10

Brilliant service and brilliant product

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10/10

On the first of two blinds the right hand runner was slightly bent which made fitting difficult The second was perfect.

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10/10

All good, everything the way it should be!

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10/10

The shopping experience was simple, delivery was fast and the blinds were easy to install. I watched a YouTube video called ‘ Velux installation’ which was only a few minutes long but helped us avoid any mistakes. The blackout blinds look great and I feel a bit proud of myself and hubby!

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8/10

Ordered 2 blinds first one we opened had no instructions used video to put together from Utube Took an age to put together! Did 2nd one next day instructions in the box!! easy to put together when you have these Another point the 2 plastic pieces that fit in the bottom of the blind runner were loose in box of 1st blind with no instruction to insert the on the video my husband had to take the 1st blind down to slot these in Why wasn’t the box checked for instructions and also ensure the two plastic pieces were either in some sort of packaging so that you know they are to be used? What’s it the returned item? Don’t expect this sort of service from company of your size. These blinds were not cheap! Blinds are lovely apart from the faff!!!

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We apologize for the lack of installation instructions in the package. The instructions are available on our website at any time. If there's anything we can do to help, please reach out to our support team.

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About veluxblindsdirect.co.uk

VELUX Company Ltd is a sales and marketing organisation covering the whole of the United Kingdom and Ireland.
We are part of the international VELUX Group with sales and manufacturing operations in more than 35 countries and 10.000 employees worldwide. Our local company was originally incorporated in the UK in 1954.

For more than 70 years, the VELUX Group has created better living environments for people around the world. Using daylight and fresh air. A passion for daylight, fresh air and better living environments. That's what started our company more than 70 years ago. And it's still what drives us forward.

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Contact veluxblindsdirect.co.uk

If you have any questions related to the reviews on this page, or to veluxblindsdirect.co.uk in general, please get in touch.

Email: sales@velux.co.uk Phone: 01592 778225

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