No sensible help for setting up... needs to be an easy to find phone number to speak to a human being!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the setup process difficult and were unable to get the support you needed when you needed it.
Having reviewed your case, we can confirm that a member of our team attempted to call you but was unfortunately unable to reach you. If you would still like assistance, our technical support team is available to provide direct telephone support on 01592 778225 during our opening hours: Monday to Thursday, 8:00am to 4:30pm, and Friday, 8:00am to 12:00pm.
Please don't hesitate to contact our team, who will be happy to help you with the setup and answer any questions you may have.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the setup process difficult and were unable to get the support you needed when you needed it. Having reviewed your case, we can confirm that a member of our team attempted to call you but was unfortunately unable to reach you. If you would still like assistance, our technical support team is available to provide direct telephone support on 01592 778225 during our opening hours: Monday to Thursday, 8:00am to 4:30pm, and Friday, 8:00am to 12:00pm. Please don't hesitate to contact our team, who will be happy to help you with the setup and answer any questions you may have.