Taken delivery of my blind only to find a hole in it. Was not quality checked before being packaged
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that your blind arrived with a hole in the fabric.
We sincerely apologize for the inconvenience caused.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that your blind arrived with a hole in the fabric. We sincerely apologize for the inconvenience caused.