Hi, happy with the product though we haven’t fitted it yet. Re: the website, I found it difficult to select the colour of the blackout blind we choose, eventually just defaulting to the white. However, my main issue was with your delivery service. I waited in for Parcelforce to deliver on the promised date. After no show found a tracking note saying couldn’t locate address ( honestly, we’re not too hard to find). It was extremely difficult to to contact them and when I did their customer service wasn’t particularly helpful. Eventually the redelivered to a post office and we collected from there. Not a good experience.
I needed individual help in choosing which product and then a lot of help in programming it. The customer service team were amazingly patient and helpful.
Dispatched and arrived quicker than expected, fitt instructions could be improved but worked it out quickly.
This product was ordered in early November 2023, and I specified that it should be delivered on 28 November 2023. It is now 7 December 2023, and there is no sign of it. Nor have I received any notification by Velux that it has been held up.
I ordered blackout blinds and was surprised how flimsy the material is . We have used velum for many years but we’re disappointed with the quality
John in customer support was very good in assisting me by email with the correct product, sizing & type
Very easy to order and customer service team on the phone (i rang to conform my order) were absolutely lovely !