Delivery ridiculous so far. 4 small items delivered a week in advance of main order and of no use until main order arrives. These 4 items each packaged separately so 4 deliveries. Waste of time, resources, money. Deliver whole order together!
When ordering on Velux\'s website I selected a delivery date of Monday 5th August as I would be away the previous week. Your delivery note confirmed this. But Parcelforce did not seem to be aware of this and their email said delivery would be on the 1st. I tried to change this but all links on their email led me to an error page (I tried 3 different devices). They tried to deliver on the 1st and then left it with a neighbour on the 2nd. I didn\'t want this to happen. There doesn\'t seem to be any relationship between the date selected on your website and Parcelforce: why not?
The online video for how to remove an existing Velux blind needs to be improved - it doesn\'t properly show how the existing blind needs to be unclicked from the left hand side first
Brilliant help first by phone and then by email to my initial email enquiring on age of the blind I had in place. Very professional and friendly. I was most impressed.
Ordered wrong size blind and service was excellent on returning it and help in ordering correct blind
Premium product? I have a blind that doesn\'t work and the customer service received to date is poor.
The installation instructions are, eventually, comprehensible, but are very poor indeed, and that is why I have knocked off a star