The blind was a replacement for one where the guidewires had broken. It wasn\'t quite so easy as described to fit, but the main issue for us was that two of the screw holes in the side peices did not align up precisely with the ones from the pieces we had taken out and we had to go back to reusing the original side pieces - they were ever so slightly offset, meaning that, had we redrilled, the hole would have been too big to hold the screw securely. The other 2 matched up precisely, so it wasn\'t an issue of the side peices not being positioned properly. This was a BIG disappointment becuase I wanted white sides rather than the aluminium. The delivery details were also frustrating - not only the long lag time, but I had one email saying 5th April, then a second saying 9th April. The blind arrived, unexpectedly on the 5th...
Great product and delivery. Bought my blinds with the Spring promotion discount so delighted overall
I am awaiting a return call from Customer Services, but the product sent does not fit my window and is missing one of the fittings to install.
The blinds were faulty and did not work. Whilst Velux agreed to send replacements, they would not pay to have these installed nor did they arrange to take away the faulty products. This is simply unacceptable for products of this price range. We\'re extremely unhappy and will be back in touch to speak to a Director. Not good enough!
I had a problem with the original blind that was sent so after making a call to your after sales I would like to give a special thanks to Shaun K for his polite and friendly manor whist dealing with our problem thank him from my wife and myself
Excellent advice on the phone from customer service. This helped us decide between two products and make an immediate purchase. Next day delivery and very easy installation. I wish all online purchases were as easy!