I tried to cancel my order one day after placing it but was told that it had been despatched and I would have to wait for delivery and then go through the return process. The order arrived a week or so later without any prior notification of delivery day but luckily I was in. I completed the return process. I was not advised of a date or time slot for collection until someone called me as he couldn’t find the property but we were out. He promised to return the next day but didn’t. Customer services advised that it wasn’t on the collection list and I would have to wait until after Easter for it to be rearranged. Very poor service especially from the courier company. Still waiting!
