Instructions were clear. Blind easy to fit. Expensive but good quality.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear the instructions were clear and that you found the blind easy to fit. It’s great to know the quality met your expectations as well.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re glad to hear the instructions were clear and that you found the blind easy to fit. It’s great to know the quality met your expectations as well.