We have two Velux Integra solar windows (and four others). They are very well designed and made, but the batteries on one of them failed after 6 years. I had hoped they would last longer (why aren\'t they lithium?). I decided to change both with a new kitset, but getting them fitted was problematic. I contacted 8 firms from the Velux approved installers list. 6 did not even reply, one gave a ridiculously high quote and the last one knew less about them than I did. Like many other Velux windows, these are in a difficult to reach part of the roof. I think Velux should think more about how their windows are maintained. It is not just about fitting new ones, but the whole supply chain gives the impression that\'s all they\'re interested in.
Very friendly and knowledgeable lady who understood the problem and sent out correct new remote and a disengagement tool foc as window was jammed
This device is not suitable for blinds alone. It\'s an overpriced piece of equipment that constantly opens the blinds, which is ridiculous. When set to the preloaded program, it opens the blinds regardless of the weather—hot or cold, night or day—without any sense. It\'s expensive and disappointing, and I regret my purchase. Additionally, the Velux app for Android is equally disappointing, with numerous negative reviews and no improvements being made. It\'s frustrating.
I ordered velux blinds which do not fit - still trying to get some sense from velux but Customer service closes at 12 noon on Fridays.
One of the blinds arrived damaged after waiting nearly two weeks for delivery. I called and was told I\'d have to log the return online which I\'ve done. I now have to wait 48 hours for a response and then potentially another two weeks for a replacement. Seemed a bit daft as the two side bars were bent, the blind itself was fine and the side bars couldn\'t be resent separately.
Delievery took longer than I expected but well packed and easy to follow installation instructions