sceptical initially it would be so easy to fit, but absolute went smoothly, we luckily had the right screwdriver head but would be irritated if we had has this as the UK commonly use crosshead or phillips - not that particular \'star\' type.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
