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Hazel W
6/10
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After asking 3 of your recommended installers for quotes for installing 2 solar blinds I was disappointed with one of them. Two quotes were about the same but a third quoted £186 more for the same products. This installer has given me a bad impression of Velux after installation service.
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John C
2/10
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Over priced products not yet delivered by a woeful under performing company. Get stock in the UK and provide next day delivery. Thirty years ago VELUX was a go to product but today it most certainly is not,
Comment by veluxblindsdirect.co.uk:
Thank you for your honest feedback. We're very sorry to hear that the delivery service didn't meet your expectations. After reviewing the details, we can confirm that your item was successfully delivered ahead of schedule. Your feedback is important to us, and we're continually working to improve our service.
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Edward B
7/10
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We received both the delivery order and the customer satisfaction survey before we received the blinds themselves. This was disconcerting both times as we assumed the delivery was lost/ stolen.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that you did not receive the blinds at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.
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Ian P
2/10
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Been waiting nearly 3 weeks for delivery & still not received yet !!!
Comment by veluxblindsdirect.co.uk:
We're sorry to hear there was an issue with the delivery. After investigating with our carriers, it appears the item was lost in transit. We're pleased to have resolved this and arranged a replacement order with a new delivery date.
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Philip R
9/10
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Installation of the unit was clear and easy with plenty of guidance in the paperwork and on line, however the pairing of the remote control was very unclear with nowhere explaining that you need to use a paper clip or small wire to press the pairing function on the remote unit. It took me a while to work out.
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Stuart W
6/10
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I would align your feedback to delivery performance as the product I’ve ordered is yet to be delivered. Asking for feedback prior to delivery is always going to elicit a more negative response.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that you did not receive the product at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.
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Rebecca D
0/10
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Hard to pass any comment as I have not received my order
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that you did not receive the product at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.
Comment by veluxblindsdirect.co.uk:
We're sorry to hear that your recent interaction with one of our installers was not satisfactory. VELUX certify the work carried out by the installers, however they are independent companies and are responsible for their own estimates. Your input is appreciated and helps us continue improving the overall experience.