|
Serena P
8/10
|
The sides of the metal bars were cut a little bit approximately so they don’t blend with the curtains part . You can see the step.
|
Ian M
8/10
|
Generally very satisfied. The blind arrived early. It was simple and quick to install and works perfectly.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re delighted to hear that your blind arrived ahead of schedule and that you found it quick and easy to install. It’s great to know it’s working perfectly and meeting your expectations.
|
Gillian S
4/10
|
Delivery is taking longer than expected, you have split the order between two different couriers, we have not received some of the order yet. We received lots of e mails from Velux and the couriers but they don’t tell us anything useful !!
Comment by veluxblindsdirect.co.uk:
Please accept our sincere apologies for any confusion caused regarding your VELUX deliveries. As the items in your order were stocked in different locations - in France and the UK - they were dispatched as separate shipments. It is not uncommon for goods travelling from Europe to clear customs more quickly than anticipated, which can result in earlier than expected delivery. We can confirm that both shipments have now been successfully delivered to you.
|
Robert Y
1/10
|
You are asking me for a review when I haven't received my order? It could be fantastic. It could be rubbish. I don't know. But you email me for a review. Sort youIT/data out. One thing I will say is that you are slow to deliver. I wish there were other suppliers.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations and that you did not receive the product at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.
|
Simon F
2/10
|
I was not told when I spoke to an engineer when I was considering buying the Kit 300, that I could only use 2.4ghz network to connect the equipment. I still have not been able to connect the unit to my windows. I have had to get a Sky engineer to come out to me to help me install it
Comment by veluxblindsdirect.co.uk:
We would love an opportunity to try and rectify the experience that you have had. In order for us to do so, can you kindly call our office number 01592 778 225 (option 2) with ticket reference 16034688. It would be ideal if you can call at a time where you have access to the products causing an issue, this will allow us to troubleshoot the said issue.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the finish of the metal bars hasn’t met your expectations. If you’d like, our customer support team would be happy to take a closer look and help resolve the issue, whether that’s offering advice or arranging further assistance. Please feel free to get in touch with us.