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John A
2/10
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I have no issue with your product but do have an issue with your delivery service. It took a long time to deliver and when it was delivered in an inappropriate manner by Royal Mail. Rather than deliver to my door as promised it was just left in a neighbour’s drive way. Royal Mail have let you down and I won’t be ordering any more whilst they are your delivery partners.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you're happy with the product itself, but we're very sorry to learn that the delivery experience fell short of expectations. We understand how disappointing it must have been to experience delays and then have your parcel left in an unsuitable location rather than being delivered as expected. We appreciate you bringing this to our attention, as reliable delivery is an important part of the overall customer experience. Your comments will be shared with the relevant team for review.
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Jozef B
10/10
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I am very satisfied with the purchase of these blinds. I didn't expect the installation on thirty-year-old roof windows to be so simple and completely trouble-free.
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Terry W
10/10
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Used Velux blinds before and extremely happy with quality and how easy to install. I used the App for an aid which was very helpful. Overall a 100% good experience.
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Marc O
2/10
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Had an issue with the quality of the blind that I bought. I raised a case to have this reviewed but 5 days later I have had no response whatsoever.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear you're disappointed with the experience. After reviewing the case, we can confirm that our Customer Service team responded on 11/07/2026 under ticket 16595151, requesting photographs of the issue and providing some troubleshooting guidance. At this time, we have not yet received a response to that request. We would still very much like to help resolve this for you. Please check your email inbox for our message and reply so that the team can continue their investigation and work towards a solution. We appreciate your patience and look forward to hearing from you.
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Derek G
9/10
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I expected one blind described as light taupe to have a hint of brown as indicated on the website. I'd describe it as light brown. Slightly disappointed but overall a very good well designed product.
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Graham P
8/10
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Product and website are easy to fit/use. Unfortunately the Parcelforce delivery was poor and I had to collect my blinds 4 days after they should have arrived! If the Velux brand is quality then you need a quality delivery service. I persuaded my neighbour to buy 10 blinds this week…….I sincerely hope she has a better experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you found both our website and products easy to use and install. However, we're very sorry to learn that your delivery experience did not meet expectations and that you had to wait several extra days to collect your blinds. We understand how frustrating this must have been and appreciate your comments regarding the importance of reliable delivery alongside a quality product. Thank you also for recommending us to your neighbour. We truly value your support and sincerely hope her experience is a smooth one from start to finish.
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Nicholas H
7/10
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My order was not fulfilled - I ordered 2 sets of the fixing brackets - these came separately to the blinds but only 1 set was delivered
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order was incomplete and that only one set of fixing brackets was delivered when you had ordered two. This is certainly not the experience we aim to provide. If this has not already been resolved, please contact our customer service team and we'll be happy to investigate and put things right.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to leave a review. We are delighted to see that your experience with us was generally positive.