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Karen N
10/10
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Easy to order with confidence. Excellent product. Installation instructions somewhat confusing. Definitely recommend the product. Quality as always!
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Stephen B
10/10
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There was a last minute issue when the installer realised that the incorrect roof flashing kits had been supplied by yourselves. I was clear from the onset that the roof was slate, but apparently the flashing kits received were not for slate. Thankfully the installer managed, after a 7 hour round trip, to locate fittings for a slate roof the day prior to the installation. I had already rented staging boards to provide access to the windows so a delay in installation would have ended up costing me more for rental charges.
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Jayne C
10/10
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Great to have sizes on window and an easily navigated website for ordering. Great service and lovely product.
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Alison R
10/10
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It was easier than I expected to find the blind, given our window was installed pre-2014. Thank you.
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Shelagh M
10/10
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Very impressed with the design and prompt delivery. Although the instructions on paper were clear, we still checked out a U Tube video to make sure we did it right!!
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Stephen L
0/10
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My parcel has been missing for a week, on contacting yourselves I have not heard anything. Like you don’t care, I’m £50 out of pocket it’s hot and can’t open my windows. I understand things go missing but no communication.
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Garry C
8/10
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Fitting instructions were very vague and not particulary useful. Took ages to work out how to fit. Video on website didn't work so no help either. Do not use Evri to deliver, they are useless! They have on file to deliver to safe place (enclosed porch). They didn't ring bell or knock n door. ITems were left out in the raod at the top of our drive, where anyone walking past could have stolen them!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the fitting instructions unclear and that the installation process took longer than expected as a result. Your comments regarding both the instructions and video resources will be shared with the relevant teams for review. We're also very sorry to hear about your delivery experience. We understand your concern that the items were left in an unsuitable location. We apologize for the inconvenience caused and thank you for bringing these issues to our attention.
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Steve H
8/10
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Very good product - easy to install Bit annoying that I could have purchased it crom Amazon for almost half the price
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you found the product to be of very good quality and easy to install. We're sorry to learn of your disappointment regarding the price comparison. We continually strive to offer high-quality products, reliable service, and support that provide value to our customers throughout their purchasing journey. We appreciate you taking the time to share your experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about your delivery experience. After reviewing your case, we can confirm that you have been in contact with our Customer Service team and that a replacement order was arranged and successfully delivered on 10/07/2026.