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Alison F
8/10
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I had to request delivery information as none was offered. I received order confirmation and invoice information but no delivery date. I had to ask you for an update and Credit Control said " the order is expected by 1.6.26" a phrase that lacks clarity. It was Royal Mail who confirmed date and time - PM on 29.5.26 - fortunately I was at home.
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Russell R
0/10
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The order has not arrived and you ask for a review. the courier said they tried t deliver thwy lie. They do it all the time Claim they have been here th=but they have not. Please ask for GPS prooof they attempted delivery you will find they did not we were in all day
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear that your order has not yet arrived and for the frustration caused by the reported delivery attempt. We take feedback regarding our delivery partners very seriously, and your comments will be shared with them for further investigation. Please contact our Customer Service team so we can look into this urgently, verify the delivery status, and assist you in resolving the issue as quickly as possible.
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Laura T
0/10
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The screws provided for the roller blind need a specific screw driver head. Even with a tool box filled with screw drivers and peices we still needed to go out and purchase the correct peice. The blind is also faulty as the one side pops out of the runner. Poor quality
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about your experience, both with the screws requiring a specific screwdriver head and the issue with the blind not remaining securely in the runner. The fault you’ve described is not expected and we would like to look into this further for you. Please contact our Customer Service team and they will be happy to assist you in resolving this issue. Your comments regarding both the product quality and included fittings will be shared with our team for review and improvement.
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Andrew B
5/10
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Unfortunately after a 2 week wait for a blind and after installing it, I discovered that the blind had a manufacturing fault so requires replacing. Despite the initial disappointment Customer Service were excellent in quickly understanding the issue and ordering a replacement immediately.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the blind arrived with a manufacturing fault. However, we’re pleased to hear that our Customer Service team was able to respond quickly and arrange a replacement for you. We appreciate your patience.
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Rachel C
10/10
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We weren't looking forward to this job, thinking it was going to be fiddly and awkward, however we couldn't believe how quick and simple it was to install...it was done in about 15 mins and looks great! Definitely recommend
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helena T
9/10
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Yes - the colours do not correspond very well to the website description. The colour "Lake" appears online to be a greeny-blue yet in reality, in daylight, is closer to a light blue, still a nice colour though but not what I was expecting. The new aluminium frames were not drilled in the same place as the Velux frames we were hoping to replace so we have had to bin the new ones and re-use the old frames.
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Claire G
3/10
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Item is not yet delivered. No tracking updates available currently.
Comment by veluxblindsdirect.co.uk:
Please accept our apologies that your item was lost in transit. As discussed, I have arranged for a replacement order to be dispatched and it will be sent to you as soon as possible.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that you did not receive clear delivery information. We understand how important it is to have accurate and timely communication regarding delivery dates. We’re glad that Royal Mail was able to confirm the delivery timing, but we recognise that this should have been clearly communicated to you from the outset. Thank you for bringing this to our attention.