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Antoine C
1/10
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Your automated system truncated part of my delivery address. The parcel ended up lost in a random location in my (long) street. I contacted customer services and I am yet to hear from you. Thankfully the courrier retrieved the parcel and contacted me to fix the problem. Now I am trying to return one of the items, same thing the customer service just never replied yet.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us this morning. We're sorry to hear about the issues you experienced with your delivery and the delay in receiving a response from our customer service team - we are extremely busy at the moment. We're glad the courier was able to locate your parcel and get it to you safely. As discussed, the details of the return are currently sitting with our returns team, and they will email you shortly with further information.
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Sara H
2/10
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I order the blinds 22/06- no blinds delivered by today 7/07. No website advised 3/4 days to delivery, received email stating 8 days. No customer care adviser to speak to on phone, after 12noon Friday, emailed and received an automatic response saying to busy to do anything. Am very unhappy .
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that we did not meet the level of service you expected. We understand your frustration regarding the delay and the difficulty you experienced when trying to contact our team. Having reviewed your case, we can confirm that you have since been in touch with our Customer Service team and a full refund has been processed. We also understand that you chose not to proceed with a replacement order.
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Stephen C
9/10
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I hear a lot about your easy to fit product but I could the instructions in the package pretty useless. I had parts I didn’t need but this wasn’t indicated in the instructions.
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David P
0/10
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Product has not yet arrived. Sales page when ordering online said 3/4 days. Invoice then announced 10 days. Evri tracker says they received parcel 7 days ago. Still not delivered and no notification as to when. Velux failed to answer phone. After 20 minutes went to website as advised by parrot. No help at all.
Comment by veluxblindsdirect.co.uk:
We're sorry there has been an issue with the delivery of your order. We have reached out to our carrier and unfortunately they have advised your order has been lost in transit. We have therefore processed a replacement order which has an expected delivery date of the 29/07/2026. Please accept our apologies for any inconvenience this has caused.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order has not yet been received. Our Customer Service team attempted to contact you to discuss this, however we were unfortunately unable to reach you. Having checked the tracking information, we can see that a delivery attempt was made on 06/07/2026, but the courier recorded that no one was available to receive the parcel. A calling card should have been left with instructions on arranging a new delivery date. We have also sent you an email with details on how to rebook a delivery slot online. If you experience any difficulties with this, please don't hesitate to get in touch. Thank you for your patience, and we hope your order will be with you very soon.