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Brent I
2/10
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The blind was left out in torrential rain by delivery service. The box was fully saturated and breaking up. I am drying the contents out to see if that’s effected.
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Julian M
0/10
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You need to sack Parcel Force and engage a company that will deliver competently. For more details please see my Trustpilot review for them. I'm 'Somerset Man' and posted today, 9/2/26 in the evening. It would have helped if I could have specified a delivery date with you before Parcel Force got anywhere near my goods.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Please be assured that your comments have been shared with our delivery partner.
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stuart r
5/10
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It still isn’t working and I need another part which the website did not tell me I needed. Why does it not tell me I need a zoz 241 at the time I ordered. Page 10 of instructions tells me I need some but why could you not have said that before ?
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced. Our customer support team would be happy to help you get the correct part and ensure everything is working as it should. Please feel free to reach out so we can resolve this for you as quickly as possible.
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Douglas W
0/10
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Still waiting on delivery
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Please accept my sincere apologies for the delay caused on your order. As per our conversation I am glad everything did arrive with no further inconveniences appearing with the blinds themselves.
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Kim S
8/10
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Easy to order a blind for our velux window. Delivered on time.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're glad to hear that ordering your VELUX blind was straightforward and that your delivery arrived on time. We appreciate you taking the time to share your experience and hope you enjoy your new blind!
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katie s
2/10
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Our blind has been up less than a week, and already malfunctioned so we cannot open it, despite working perfectly when first installed. Its very difficult to access which is why we bought a solar blind, so this is extremely disappointing. We have velux blinds in another room and most of these are also broken (strings snapped, blinds wont roll in) so perhaps we are the fools for buying velux and believing this one would be any better quality!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the frustration you experienced with your solar blind — especially so soon after installation. I’m glad to confirm that our After Sales team has already been in touch with you and that the blind is now functioning as it should. If you notice anything unusual again or have any ongoing concerns, please don’t hesitate to reach out.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your parcel was left out in such poor weather conditions. Your blind should arrive in perfect condition, and it’s disappointing to hear the packaging was saturated due to the courier’s handling. Please do let us know if, after drying, you notice any damage to the product itself. If anything has been affected, we will happily arrange a replacement or assist with a solution as quickly as possible.