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Gary S
10/10
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Very well designed blind. Easy to install and looks great. Glad I purchased it from you and not from a competitor as I doubt t gf e quality would have been as good.
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Andre B
10/10
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What a great, well-designed product. Retrofitting blinds was straightforward. The solar-powered motor and wireless remote make for trouble-free installation. The blinds operate quietly and smoothly. The ability to synchronise up to five blinds to one remote controller is excellent.
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Richard S
10/10
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Velux products are fabulous - durable, and well designed. Evri are a terrible delivery company,; please find someone else. They routinely dump goods on the doorstep, making no attempt either to determine whether anyone is in or to put the items in even a slightly less visible spot. Their delivery tracking systems is also a joke, moving from "We're waiting to receive your item" to "It has been delivered" (i.e. dumped) with all intermediate steps missing.
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Karen D
10/10
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Easy to select what I needed on the website. Fitting instructions were very clear. Had my blackout blind fitted in 10 minutes.
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James O
0/10
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You said 3-4 days and it took 10 days to get the item
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your order took 10 days to arrive when the estimated delivery time was 3-4 days. At the time of your order, we were experiencing a particularly high volume of orders, which unfortunately impacted some delivery times. While this is not the level of service we aim to provide, we appreciate that this would not have made the delay any less frustrating from your perspective.
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John P
0/10
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Bought KLI 310 to operate the blind, which was a mistake. So I bought KLI 312 which does work the blind. Asked to return the unused KLI310 and was told I cannot. Quite frankly, for about £30 refund you refused I think is very bad customer relations!
Comment by veluxblindsdirect.co.uk:
I attempted to contact you today and left a voicemail message. I have also sent a follow-up email for your reference. After reviewing our records, I can confirm that we have only one order on our system for the KLI 312. It appears that the KLI 310 may have been purchased from a different company. If this is the case, you would need to contact the retailer you purchased the KLI 310 from regarding any return or refund request, as they would be responsible for assisting you with this item. If you have any questions or believe the above information is incorrect, please do not hesitate to get in touch.
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Claire S
3/10
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We bought a smaller fly screen- it was prefect. This new large one we bought does not meet the same standard. When you try to close it the fly net becomes all distorted and loose, it would take very little breeze to dislodge it completely from it’s frame. Very disappointed this time.
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Susan C
8/10
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I still haven’t received all my order!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear about the delay in receiving the complete order. Having reviewed your case, we can confirm that a member of our customer service team attempted to contact you and left a voicemail message, as well as sending an email. We identified that one item from your order was delayed, and we sincerely apologise for any inconvenience this delay may have caused. After checking the latest tracking information, we can confirm that all items from your order have now been successfully delivered.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with me yesterday and for confirming that you have now received your samples. I am sorry that they were delayed. We would normally expect samples to be delivered within 2-3 working days. As samples are sent via Royal Mail as a standard letter, it appears there may have been a delay within their postal network. I apologise for any inconvenience this may have caused and appreciate your patience. I hope the samples are helpful, and if there is anything further we can assist you with, please do not hesitate to get in touch.