|
Ian G
6/10
|
Disappointed with how blind sits onto Velux window frame, allows in light through a thin crack, defeats the object of blackout blinds.
|
Stephen D
8/10
|
The blind is almost transparent compared to the previous orange one we got from you in 2020. Was disappointed not to be able to order the same colour. The price had gone up a fair wee bit since 2020
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the blind you received did not meet your expectations in comparison to your previous purchase. We understand how important it can be to find the perfect color and we regret that the option you wanted was unavailable. Regarding pricing, we do everything we can to offer competitive rates, though occasional increases can occur due to changing material and production costs.
|
Stephen K
10/10
|
I will admit that when I placed my order (from the UK) I did not realise that it would ship direct from Denmark! But my order arrived in good condition, within the advertised time, without any customs problems/charges. So from that perspective the delivery process worked very well.
|
Jamie P
2/10
|
You shipped me an incorrect order and it seems extremely hard to confuse two different blinds with barcodes
Comment by veluxblindsdirect.co.uk:
We sincerely apologize for the inconvenience caused by receiving an incorrect order. While we strive for accuracy in processing and shipping, occasional errors can occur, and we're committed to making this right for you. Please reach out to our customer service team directly with your order details, and we’ll resolve this issue promptly.
Comment by veluxblindsdirect.co.uk:
We appreciate your comment and regret that your experience with the product was not a positive one. Please don’t hesitate to get in touch with us so we can assist you further or explore possible solutions.