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Matthew T
5/10
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I bought two blinds so far for 2 out of my 8 Velux windows paying full price for the original brand and honestly I'm not sure why I have paid double these are like seconds quality. The blinds I ordered, which are white by the way arrived pre-marked with dirt on and the VELUX stickers are on wonky. They look like knock offs.
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Ann D
10/10
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The parcel was delivered by Evri and not the service stated in the email. It was later than expected.
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Linda L
8/10
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The instructions to fit the item could be more specific. Otherwise very good value as we have wanted one for years.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you feel the product offers very good value and that it has been something you've wanted for a long time. We also appreciate your comments regarding the fitting instructions.
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Murdo M
8/10
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The shorter blinds (765W x740L) fit well but the longer blinds (765W x 1360L) do not glide easily in the tracks and I need to be careful when opening them. As they are custom made I would expect all the blinds to perform well. The installation video is helpful but it would be good if it also included how to easily remove the original fitted blinds.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your feedback. We're pleased to hear that the shorter blinds fit well and are operating as expected. We're sorry, however, that the longer blinds are not gliding as smoothly in the tracks and require extra care when opening. We're also glad to hear that you found the installation video helpful. Your suggestion to include guidance on how to remove the original fitted blinds is a valuable one, and we've shared this feedback with the relevant team. If the operation of the longer blinds continues to be a concern, we would encourage you to contact our Customer Service team so they can review the issue.
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Ian R
10/10
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Really pleased as usual with velux easy to find what i needed and parts arrived quickly.
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Michael W
8/10
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I had 4 adapters as part of my order. Each came in separate outer packaging big enough to hold 18 adapters. Why weren’t they just put in one package?? Blinds, as always, first class!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the quality of the blinds and that they continue to meet your expectations. We also appreciate your comments regarding the packaging of the adapters. We understand your concern about receiving multiple items in separate packages. Feedback like this is valuable as we continually review our packaging processes and look for ways to improve efficiency while ensuring products arrive safely.
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Kiri M
4/10
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I still haven’t received my blinds as the delivery company keeps saying they are delayed. I am starting to think they have been lost. Evri is a very unreliable delivery agent and I would have second thoughts about ordering from you again if they are the only delivery option.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the concerns you had regarding the delivery of your blinds. Following a review of your order, we can confirm that the delivery was completed successfully on 29/06/2026. We would also like to clarify that Parcel Force was the carrier responsible for delivering your order. We understand how concerning delivery delays can be, and we apologise for any uncertainty this may have caused.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that your blinds did not meet your expectations. We would encourage you to contact our Customer Service team so they can review the condition of the blinds and investigate the issues you've described.