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Mark J
6/10
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Communications were not great. I’m arranging a return which is scheduled for today - hope it works out.
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Anthony G
2/10
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You sent me this questionnaire when I still haven't got my blinds so can't answer half the questions. I ordered them on the 20th Nov & as of yet not received them. After alot of searching on my order page I managed to find a tracking address but they only say maybe delivered today, so still not sure if they are arriving today or not. I was informed that my order was despatched on the 26th Nov, it is now the 4th Dec.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry that you did not receive the product at the time of the survey. For these particular blinds, our shop indicates an estimated delivery time of 8–9 working days before the order is placed. I’m glad we were able to confirm that your blinds were delivered on 04.12.2025, which was the expected date shown on your order confirmation, and that you are happy with the product.
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David M
10/10
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Blind excellent (fourth we've bought for attic room), keeps room fully dark and feels warmer - perfect. BUT, delivery poor, left on front step for hours in steady rain, even though clear directions where to leave if no reply and, in any event, we were in. Doesn't detract from quality of product but should be noted.
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Gill S
10/10
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It was easy to find the information I needed to order a replacement blind. In spite of the seven years I delayed before ordering a new blind to replace the one whose mechanism had broken, the old blind continued in use with the use of an expired bank card to keep it closed, but I think the new one is less likely to break because of the new system for altering the blind’s position. The replacement arrived promptly and was easily installed by my son. I would recommend Velux to anyone, they offer a really excellent service. Gill Seward
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Steve P
10/10
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Excellent service and products. Slight delay on the original delivery date due to transport problem, but kept informed throughout by e mail. Would certainly recommend VELUX.
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Geoff B
0/10
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Items were delivered late and left by gate outside in pouring rain. There was no advanced notice that delivery would be made that day. Appalling!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re truly sorry to hear about your experience. Delivering your items late and leaving them outside in the rain without prior notice is unacceptable and far from the level of service we aim to provide. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry for the communication issues and any inconvenience caused. We hope your return process goes smoothly, and if you need any assistance, please reach out to us directly.