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BarbaraH R
9/10
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Your chosen delivery company provides a very poor service. In January, despite the fact that I was at home, they didn’t ring my bell and left the package outside the front door of the block of flats where I live. The package could have been stolen or ruined had it been raining. When I complained they kept referring me back to yourselves when it was obviously their responsibility. On this most recent occasion in late June the outer box was torn which could easily have allowed the pack of screws etc to be lost in the delivery vehicle. Again the driver didn’t ring my doorbell despite the fact that I was in. You should use a much better delivery company.
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Mark H
8/10
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Installation is relatively straightforward. But sliding the side rails into the blind assembly can awkward to ensure it is correctly sitting into the shiny metal in the corner which is too easy not to engage in the side bar properly and not immediately apparent. Also pushing the blind onto the window it did not hold firmly enough onto the side retainers and fell out. This maybe an issue with windows in place for some years and the plastic has slightly shrunk due to heat? In any case more warning about these two potential issues should be given in the installation instructions
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Kully A
6/10
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2 of the blinds on edges are creased
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that two of the blinds arrived with creased edges and understand your disappointment. This is not the quality we want our customers to receive. We would encourage you to contact our Customer Service team and provide details of the affected blinds, along with photographs if possible. They will be able to review the issue and advise on the appropriate next steps.
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Noel T
6/10
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I was very disappointed with the design of this product, I bought a blind from you about a year ago and was very pleased with the quality and design for use of operation with a pole. I found this blind is fiddly to fit, and difficult to use with a pole, would not buy this product again or recommend to anyone, I would opt for another manufacture, thought I was getting similar product to before. Very disappointed customer. Kind regards N Thomas
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that this blind did not meet your expectations, especially given your positive experience with a previous purchase. We're sorry to hear that you found the blind difficult to fit and challenging to operate with a pole. We value your comments regarding both the installation process and product design. We would encourage you to contact our Customer Service team if you have not already done so, as they may be able to provide guidance on the operation of the blind.
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ian W
10/10
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I know with Velux I'll get the highest quality product that is easy to install and reliable
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Brian H
10/10
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A good product ideal for our use. Can be a bit fiddly to install but clear instructions help make the job easier. Would certainly recommend.
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Steve R
10/10
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Simple to install via the QR code as it pauses the installation videos and you can repeat the steps over and over again.
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David C
10/10
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I was a bit sceptical my Velux could be automated so easily, but it was a relatively easy diy install.
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Andy F
10/10
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My son put a pair of blinds up in less than 30 mins. Most of that was finding our drill. The oatmeal is a perfect neutral colour. The aluminium frames have actually upgraded the original Velux (from 1990). I was looking for cheaper alternatives, but while these were 50% more - let's face it, they work and they will hopefully last as long as the frames.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that you found the installation relatively straightforward overall. We appreciate you taking the time to provide such detailed comments regarding the fitting process. We've shared your feedback with the relevant team for review as we continue to improve our installation guidance and customer experience. Thank you again for your constructive feedback and for helping us identify areas where we can improve.