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Andrew F
7/10
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I did not receive any notice of delivery. The top brackets for the blind should be included with the blind; they probably only cost pennies to produce and the blind is expensive. Had to order a complete new blind although all I needed was new material as the old one had split. There is insufficient overlap of material in the track; or better still add a hem to the sides of the material. The fixing screws supplied had Allen slot heads, necessitating a trip to the hardware shop to purchase socket. If you don’t want to use standard slotted screws you should include the tool required.
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Marjorie D
8/10
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The blind came 2 days before the fixings there was no indication that these would be delivered separately
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Michael W
8/10
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Overall happy with the product and service. The products are well-engineered, straightforward to install and function well. All good! Things that could be improved: 1) delivery lead-time was longer (3½ weeks) than I'd have liked. 2) As a DIY installer I found a few steps in some of the pictures-only installation leaflets slightly challenging to understand for a while. All were clear enough in the end, and I do get that "a picture's worth a thousand words" and that translation is tedious for such an international product, but a _few_ would have helped!
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to share your constructive feedback. We're delighted to hear that you're happy with the product and service overall, and that you found the blinds well-engineered, straightforward to install and performing well. We're sorry that the delivery lead time was longer than you had hoped. Due to high order volumes, some deliveries have taken longer than expected. We also appreciate your comments regarding the picture-only installation instructions. While these are designed to be language-independent, we recognise that some steps can be open to interpretation and that a small amount of written guidance could be helpful in certain situations. Your feedback has been shared with the relevant teams for consideration.
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David M
2/10
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When my son an I ordered 3 blinds (1 for me 2 for him) At the time we were told they would be delivered together, despite my blind being available within a few days an his would be several weeks. Your tracking site suggested that my son's would arrive on 29th so he took time off work to take the delivery. On 24th he came home to find a note from Parcel Force to say that he had missed a parcel delivery, they would try again on the next business day (Monday) - when his blinds did arrive. I called your customer services where a very nice person told me that, in fact, the two orders were always going to be delivered separately as his blinds were coming from France and mine from UK, she told me that mine would arrive on 29th. 15 minutes after my call I got an email to say that my parcel would not arrive when promised!! At just before 9 last night I got a further email telling me that my order would arrive today. Whilst I was reading the email my son rang me to say that my order had just been delivered!!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery and communication around your order caused frustration. We understand how disappointing it must have been to receive conflicting information about when your blinds would arrive. We understand that clear and reliable communication is an important part of the customer experience, and we're sorry that this fell short in your case. Your comments have been passed on to the relevant teams for review as we continue to improve our delivery communications and tracking processes.
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John H
8/10
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It was difficult to access product code on existing Velux windows high in living room. Installation is NOT a DIY job. It requires an installer with previous Velux experience.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand that accessing the product code on existing roof windows can be challenging, particularly when the windows are positioned high up in a room. We're also sorry to hear that you found the installation more difficult than expected. While many customers successfully install their products themselves, we appreciate that installation can vary depending on the product type, window location and individual experience. If customers have any questions before or during installation, our Customer Service team is always available to provide guidance and support.
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Sara S
10/10
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So happy as this was such an easy process whole way through. Even managed to install the blind ourselves! Thank you!
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Rob T
10/10
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Blind came with everything I needed to install it and clear instructions with the added benefit of an online tutorial
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Malcolm G
6/10
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I bought manual external heat blinds for GDL SK19. The website makes them very difficult to find.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the external heat blinds difficult to locate on our website. Your comments have been shared with the relevant team, as we're always looking for ways to improve the website experience and make products easier to find.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that your blind arrived safely, however we're sorry that the fixings were delivered separately and arrived two days later without any indication that they would be sent as a separate shipment. Your comments regarding our delivery communication have been shared with the relevant team for review, as we recognise the importance of keeping customers fully informed about how and when their orders will arrive.