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Kim S
8/10
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Easy to order a blind for our velux window. Delivered on time.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're glad to hear that ordering your VELUX blind was straightforward and that your delivery arrived on time. We appreciate you taking the time to share your experience and hope you enjoy your new blind!
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katie s
2/10
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Our blind has been up less than a week, and already malfunctioned so we cannot open it, despite working perfectly when first installed. Its very difficult to access which is why we bought a solar blind, so this is extremely disappointing. We have velux blinds in another room and most of these are also broken (strings snapped, blinds wont roll in) so perhaps we are the fools for buying velux and believing this one would be any better quality!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear about the frustration you experienced with your solar blind — especially so soon after installation. I’m glad to confirm that our After Sales team has already been in touch with you and that the blind is now functioning as it should. If you notice anything unusual again or have any ongoing concerns, please don’t hesitate to reach out.
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Dan F
8/10
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The colour selection for standard windows is very limited. We discussed with customer representative, but it wasn’t possible to get the colour we wanted for what we thought were standard windows. A point to make to customers is that you need a hexagonal shaped screw driver to fit the screws.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that the colour options available for your window type didn’t meet your expectations. If there’s anything more we can help with or if you’d like to explore alternative solutions, please feel free to reach out.
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Robert P
5/10
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Evri ruined the delivery experience lost orders , wrong delivery address - They are causing you considerable reputational damage
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the delivery problems you experienced. Issues like lost orders and incorrect delivery addresses are unacceptable, and we understand the impact this has on your experience with us. Your comment has been noted and passed on to our delivery partner for review.
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Colin N
0/10
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Being a customer of velux, I expect more
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear your experience didn’t meet the standard you expect from VELUX. We'd appreciate the opportunity to make things right—please contact our team for further support.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. Please accept my sincere apologies for the delay caused on your order. As per our conversation I am glad everything did arrive with no further inconveniences appearing with the blinds themselves.