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Emma C
1/10
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Still waiting for my order. Only 1 out of 3 blinds has arrived. Terrible communication too. Very disappointed
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Ian S
10/10
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Overall a good experience, slight problem with grey cord, it was snagged in the blind and and was slightly tricky to get the right length until we loosened the packed up section. All good eventually.
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Philip H
10/10
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Item delivery date was and number of weeks and was delayed. I was told, but not given a rwason why it was delayed od how long it might be. My Velux window is about 30 years old, so very impressed heat blinds arwme still available. Video guidance shows removal of an item that does not exist on my old window, so confusing, but customer service were extremely reassuring and said the item would definitely fit. They told me to ger back to them if there was any problem - very helpful
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Peter T
10/10
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I am delighted with my blinds, installation was simple with clear instructions in the package
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Andrew S
10/10
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I ordered a blackout blind and after an acceptable period the blind was delivered, was easy to fit by one person with a screwdriver and works very effectively. This is the fifth VELUX blackout blind I have bought over a nearly 20 year period and I have been impressed all the time.
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Jane C
10/10
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As I was replacing old style blind with new (aluminium runners, previously wood), the information seemed to indicate I required additional brackets? I ordered these as well but on delivery of blind there appears to be some sort of plastic bracket enclosed, making me think perhaps I did not need this fitment. I hasten to add that I am awaiting my son to fit the blind, so at this stage I do not know if brackets required or not? Having fitted similar on another window in the past couple of years I do not recall ordering anything extra.
Comment by veluxblindsdirect.co.uk:
I attempted to contact you regarding your feedback, left a voicemail message and followed up with an email. I am sorry that two of your blinds were delayed. I can see that we sent 2 update emails regarding the delay; however, I understand that you may have felt these updates were not frequent enough. I appreciate you bringing this to our attention, and I will be sharing your feedback with our logistics team to help improve our communication during any future delivery delays. Having checked the tracking information, I can see that all three blinds have now been successfully delivered. I hope they are meeting your expectations and that you are pleased with the quality of the products.