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Julia L
10/10
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I only ordered samples and have now ordered through our usual shop to buy and they will fit them. We have other velux blinds in both this house and our previous house and have been very happy with them.
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Fred S
10/10
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There was a delay in delivery where the package appeared to be not moving for several days.
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Steven C
7/10
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Product very good instructions poor.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you’re happy with the product, but we’re sorry the instructions didn’t meet your expectations. We appreciate you bringing this to our attention. We’re always working to improve our guides. If you need any help with installation or have questions, our team is here and happy to assist.
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Thomas M
0/10
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Replacement parts not compatable on older blinds despite using same window odes and co firmation advuce from telephone conversation with velux advisor
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the replacement parts were not compatible with your older blinds, despite the window codes and the advice received. I can see that you have since spoken with one of my colleagues and requested a return. Your collection has now been arranged for 26.03.2026. Once the item has been collected and returned to VELUX, a full refund will be issued automatically. Thank you for your patience throughout this process.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’d love to make this right for you. If you could get in touch with our customer support team, we’ll be happy to provide the installation guide straight away and walk you through the process if needed. Our team is always here to help ensure your blind is fitted quickly and hassle‑free.