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Katie P
2/10
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I have no idea why you put a sale on a product that you did not have in stock and then when you did have my products and I needed to rearrange the delivery, your customer service agent did not warn me you would deliver my products to someone else. I placed the order on the 27/06/2026. I received one item on 13/08/2026 and I am still waiting for the other two items.
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Christopher S
8/10
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Good quality product, fantastic packaging, bespoke to old windows, easy to install. Surprisingly disappointing personalised delivery arrangements
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the quality of the product, found it easy to install and that it was a suitable fit for your existing windows. We're sorry to learn that the delivery experience did not meet your expectations. Your comments have been shared with the relevant team for review as we continue to work on improving our delivery processes and customer communications.
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Sam W
9/10
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While there was heavy demand this year, Velux proactively kept us informed throughout the process.
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Jennifer S
10/10
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Following some confusion on my part about whether the correct screens had been delivered, I spoke to several agents - Mike and Storm are the two names I recall. They wet friendly, professional and very thorough. Please pass on my thanks to them for resolving the matter.
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Lindy M
10/10
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Great product, great choice of options, clear information on where to access details on style and size, fast delivery.
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William T
10/10
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Only one comment. The Velus Window Service Kit includes a piece of sandpaper, for which there are no instructions for its use.
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Daniel A
3/10
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We ordered samples that have never been delivered and we ordered heat shades which have also not been delivered yet - although not expected until later this week - but we’ve had no communication or update and we may need to change the delivery, but there is no obvious or easy way to request this
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the delays and the difficulties you experienced with both stock availability and the delivery of your order. We understand how disappointing it was to place your order on 27/06/2026 and then face a much longer wait than expected. We have since spoken with you and can confirm that the two outstanding items were successfully delivered. In recognition of the delays you experienced, we also arranged a refund for the first item. We sincerely apologise for the inconvenience caused and for any confusion regarding the delivery arrangements.