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Alison P
0/10
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My order has not arrived hence my ratings. I have been charged for the blinds but have no product to provide a review. Please can you look into this and provide an update on when we will receive our order.
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Sharon L
8/10
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The hold to speak to an advisor was far too long. When I did get through he was helpful and the information provided was accurate. The reply I had after submitting a question on the contact form gave information which was not accurate unfortunately which was why I had to persevere with trying to speak to an adviser
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you experienced a longer-than-expected wait to speak with one of our advisors. We're pleased to hear that once you got through, the advisor was helpful and able to provide accurate information. However, we're sorry that the response you received through our contact form was not accurate and ultimately led to the need for further contact. Providing clear, consistent, and reliable information across all of our support channels is extremely important to us, and we regret that this was not your experience. Thank you for taking the time to bring this to our attention.
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Ted T
10/10
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I was amazed at how fast delivery was. Delivery was three days before delivery date, well done.
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Tim D
10/10
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Your team member who guided me to solve a problem I had installing my new blind was superb, he was very patient, knowledgable and helped me to sort the problem. I am very grateful for his help and the Velux blind looks superb! Would highly recommend .Thankyou
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Stephen C
10/10
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I did want to speak to someone technical but after having to wait over ten minutes I gave up.
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Sally B
7/10
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We ordered 2. They came quickly via Evri (who just left it in full view on our path, luckily it wasn't raining). 1 was unfortunately faulty and customer service were brilliant in sending a replacement. Replacement was fine.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that your order arrived quickly and that the replacement blind met your expectations. We're sorry, however, that one of the blinds was faulty upon arrival and that your delivery was left in a visible location. We understand your concerns and appreciate you bringing them to our attention. It's wonderful to hear that our Customer Service team was able to assist promptly and provide a replacement, and we're delighted that the replacement arrived in good condition. Thank you for taking the time to share your experience. Your feedback is greatly appreciated, and we're pleased that the issue was resolved to your satisfaction.
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Ebenezer E
10/10
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speedy delivery, easy to follow instructions with additional you tube videos if necessary so quick and easy to fit took less than an hour very impressed and works my son no longer as sun in his face or a boiling hot room.
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Angela H
4/10
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My first delivery didn’t arrive. The replacement delivery should have arrived 2 days ago but hasn’t arrived yet. It has now been 3 weeks since I placed my order and it should have been delivered within 48 hours.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re very sorry to hear about the delivery issues you experienced. After reviewing your order, we can confirm that the replacement shipment was delivered successfully, with parcel 1 delivered on 02/07/2026 and parcel 2 delivered on 04/07/2026. We sincerely apologise for the delays and inconvenience caused following the issue with the original delivery. We appreciate your patience while this was resolved.
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Richard B
8/10
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I received the blind but not the necessary fixing brackets .As they are essential sending together would be better
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you received the blind without the necessary fixing brackets. We would encourage you to contact our Customer Service team regarding this matter if you have not already done so. They will be able to review your order and assist with any missing components.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry to hear that your order had not arrived when you left your review. After checking your order, we can confirm that the estimated delivery date was 06/07/2026. Unfortunately, there was a slight delay with the courier, Parcel Force, and we sincerely apologise for any inconvenience this caused. We can see that it is now out for delivery today.Your order should be with you today. If, for any reason, it does not arrive, please let us know and we'll investigate this further with the courier, Parcel Force, as a priority.