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Debra D
4/10
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Although when I ordered I provided the correct address, Velux then didn't get it correct in there communications to me and didn't provide delivery companies the correct address, which delayed my delivery, as I had to contact Velux, and they didn't update me quick enough. 3 different parcels arrived by different delivery companies, and one delivery contained 4 separate parcels of 4 small items , which would have easily fitted into one of the boxes. Also one of the delivery companies, namely Evri, didn't even tell me an item was out for delivery, the first I knew was a photo of the item at my back door, and I was on holiday. Not a good experience at all.
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Mrs C
8/10
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The leaflet instructions took a while to understand as no written instructions. We got there in the end but not very clear to follow.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the leaflet instructions difficult to follow. While the pictorial format is designed to be language-independent, we understand that some installation steps can benefit from additional written guidance. We're pleased to hear that you were able to complete the installation in the end, and your comments have been shared with the relevant team as we continue to improve our instructions.
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John F
10/10
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Good easy buying experience Helpful guidance online to find correct product Good range of options
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Lesley S
10/10
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Concerned about which product was right for my needs - customer care agent very knowledgeable ensuring I chose the right product. Great service!
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Robert P
7/10
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Boxes of replacement foam and seals etc was badly damaged. Some of the foam strip is unusable
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the box arrived damaged and that some of the foam strip was unusable. We understand how disappointing this must have been and appreciate you bringing it to our attention. If this has not already been resolved, please contact our customer service team so we can investigate and assist further.
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Philip M
2/10
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Ironic I have received this and not received my full ordered I placed on the 25/06/26. One of two items were delivered on the 03/07/26 I ask the courier at the door and he just shrugged, rang vulex customer service who were friendly and helpful and ordered a replacement (though I had to ring the next day as the order hadn’t actually been confirmed) Anyway was told that replacement would arrive on the 97/07/36 it’s the 11/06/26 and it still hasn’t arrived after speaking to customer service on the 9/07/26 and was told it was in the couriers van and should be delivered by the 5pm on the 09/07/26. Rang customer service on the 10/07/26 and told it looked like it was on the van and it might be delivered by 5pm. And still no blind two weeks after I ordered after four calls to customer service, again who were helpful and understandably not the ones at fault since the courier is pap. A side note the blind that did get delivered looks like it had been kicked around the warehouse as the packaging was damaged and torn (though the blind itself was fine)
Comment by veluxblindsdirect.co.uk:
Please accept our apologies for the issues you have experienced with this order. I can see my colleague has arranged for a replacement to be issued, and this is expected for delivery on 16/07/2026. We have passed all relevant feedback onto our logistics team who will pass this onto our carrier, and investigate further.
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Keith S
5/10
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Blinds arrived OK and look good but the mounting brackets had not arrived so I bought equivalent ones from amazon prime that arrived next day. I will attempt to return yours for a refund. The packaging was ridiculously large for 2 small brackets.each in a box full of air. Easy to use an envelope.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that your blinds arrived safely and that you're happy with how they look. However, we're sorry that the mounting brackets did not arrive with your order, causing you to source alternatives elsewhere to complete the installation. We also appreciate your comments regarding the packaging and understand your concerns about the amount of packaging used for smaller items. Your feedback has been shared with the relevant teams as we continually review both our fulfilment and packaging processes.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about the issues you experienced with your delivery. We're also sorry for the inconvenience caused by receiving multiple parcels from different delivery providers. In addition, we appreciate your concerns regarding the delivery notification from Evri, particularly as a parcel was left while you were away without prior notice. Your comments have been shared with the relevant teams, as reliable communication and efficient delivery are important parts of the customer experience.