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Jamie P
2/10
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You shipped me an incorrect order and it seems extremely hard to confuse two different blinds with barcodes
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Paul K
0/10
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I still haven’t receipt full order and you ask for feedback! Your delivery said 2-3 day and after 6 working days I was told that it was delayed and went away to come back to find a damaged box on the door step with half the order in
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are very sorry about the issues you have experienced with this order. I can see that a replacement order was processed for the missing blind, and this has been delivered on 26/02/2026. Please accept our sincere apologies once again. Your feedback is extremely valuable to us, and it will guide our efforts to improve in the future.
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Alison C
10/10
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Given the excellent design and build of your products it would be extremely helpful if you could produce a sticker which doesn't leave a sticky residue on the aluminum when removed. Cleaning it off without leaving any solvent on the blind material is tricky!
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pamela t
3/10
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Disappointed with quality of new blind (previous blind from a few years ago from you was far superior quality). New blind put up today was difficult - the side cords were rather short and very thin.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. Please know that we’re committed to helping you get the best possible experience with your blind. If the cords or any other component don’t seem quite right, our customer service team would be happy to take a closer look and offer a solution.
Comment by veluxblindsdirect.co.uk:
We sincerely apologize for the inconvenience caused by receiving an incorrect order. While we strive for accuracy in processing and shipping, occasional errors can occur, and we're committed to making this right for you. Please reach out to our customer service team directly with your order details, and we’ll resolve this issue promptly.