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Dean S
8/10
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Delivered to wrong address, I had to go out in the storm and track the house down they were delivered to via the photo left in the tracking app by the postman. Considering they cost around £500 I don’t think this is acceptable
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K R
5/10
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Good design let down by dirty marks on both blinds I received. On both blinds, these marks were about 10cms from the bottom of the blinds and only showed when the blinds were fitted and rolled down. Easy to fit let down by lack of information of what to remove from the original 1980's installation. Four packages for two blinds on one order seems excessive. Good delivery service let down by confusing communications, viz - "one item despacted from Annecy", then a long silence till three messages of "parcel with Evri"
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We’re truly sorry for the issues you experienced — from the marks on your blinds and unclear installation guidance to the confusing delivery updates. Your feedback is important to us, and we're continually working to improve our service. If you need any assistance with your blinds or the return process, please reach out to our support team.
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George M
8/10
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EVRI are just awful. They delivered the packages separately and delivered one that wasn’t mine. They never ring the doorbell. They are impossible to get hold off . Their chat system is rubbish. I have had lots of problems with them. I now attempt to find out which courier service any company I want to use has. If it’s EVRI I will attempt to avoid.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery experience was not as smooth as expected. Your feedback is important to us, and we’ll pass your comments to EVRI.
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Alison T
10/10
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There was confusion and panic from me regarding the word ‘replacement’ on my order confirmation. I did not want a replacement blind but one that had the frame etc. I placed my order on a Saturday so there was no one to speak to until Monday morning when I spoke to an adviser who reassured me I had ordered the correct blind, but the word ‘replacement’ was to do with the amended code (from GGL2 to Mxxx or something similar) rather than a blind with no frame. The adviser was very friendly and helpful. Naturally I did not want to receive the incorrect blind and have the hassle of returning it had it been incorrect. So could I suggest that this confusion on the order confirmation on the use of the word ‘replacement’ is cleared up to avoid other customers experiencing a similar problem.
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Mark J
6/10
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Communications were not great. I’m arranging a return which is scheduled for today - hope it works out.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry for the communication issues and any inconvenience caused. We hope your return process goes smoothly, and if you need any assistance, please reach out to us directly.
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Anthony G
2/10
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You sent me this questionnaire when I still haven't got my blinds so can't answer half the questions. I ordered them on the 20th Nov & as of yet not received them. After alot of searching on my order page I managed to find a tracking address but they only say maybe delivered today, so still not sure if they are arriving today or not. I was informed that my order was despatched on the 26th Nov, it is now the 4th Dec.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry that you did not receive the product at the time of the survey. For these particular blinds, our shop indicates an estimated delivery time of 8–9 working days before the order is placed. I’m glad we were able to confirm that your blinds were delivered on 04.12.2025, which was the expected date shown on your order confirmation, and that you are happy with the product.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve, and we would be happy to investigate the matter further if needed.