|
Julian T
8/10
|
The delivery driver gave our consignment to somebody that wasn't named at an address over a mile away. Thankfully the owner of that address brought them to us.
|
Erica C
5/10
|
I am so frustrated!! I have tried and tried to speak to someone about the problems I’m experiencing with the app and climate control thing. I waited for nearly 20 mins before the phone went dead yesterday! I would certainly not recommend your customer service!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about the frustration you experienced while trying to contact us regarding the issues with your app and climate control system. Having reviewed your case, we can confirm that our customer service team arranged for a replacement product to be sent to address the issue. We sincerely apologise for the difficulties you encountered when attempting to reach us and appreciate you bringing your concerns to our attention. Your feedback is important to us as we continue to improve our customer service experience.
|
Martin A
10/10
|
Have dealt with Velux for many years and have always been very happy with the service . This time was no exception but the process appeared to be a bit more convoluted than in the past - more satisfactory than 'slick'.
|
John W
4/10
|
I find it hard to understand how you can send an order in two separate deliveries when both items are required to fit the blinds ,ie still waiting for the fixing brackets which the blind is waiting for ,having just fitted blinds to Roto roof windows your instructions (not yet installed for above reason) seem overly complicated on first impression .I cannot comment yet on product performance as not yet fitted or in use
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re sorry for the inconvenience caused by the split delivery and understand your frustration, particularly when the fixing brackets are required before the blind can be installed. The items on your order were shipped from two different warehouses, which is why they arrived separately. We aim to have all items delivered at the same time, but unfortunately this is not always possible. I can see that all the items have now been delivered, so we hope you are able to complete the installation.
|
Bev W
0/10
|
The product I ordered still has not arrived
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your samples did not arrive as expected and understand how disappointing this must have been. Having reviewed your case, we can confirm that our customer service team has investigated the issue and arranged for the samples to be sent again. They are expected to arrive with you at the beginning of the week. We sincerely apologise for the delay and any inconvenience this has caused.
|
Carl I
8/10
|
Outstanding quality products but keep a tight grip on costs.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you are pleased with the quality of our products. We also appreciate your comments regarding pricing. We understand the importance of offering great value alongside quality, and we continuously review our products and services to ensure we deliver the best possible experience for our customers.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're truly sorry to hear about the delivery experience. While we're grateful that the resident kindly ensured the package reached you, we appreciate that this situation should not have occurred. Thank you for bringing this to our attention. Your feedback will be shared with the relevant teams as we continue to review and improve our delivery experience.