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Jean C
5/10
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Purchasing the unit is easy enough with swift delivery. Not being able to talk to someone is a pain. I'll have to pair my new controller with the blind and window but I haven't a clue what the diagrams mean. Normally I'd be able talk it through with someone. In the past the customer service people have been really helpful. I hope them not being available is only temporary.
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Nicola F
4/10
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You have a discount field yet no discount offered with newsletter sign up etc, which really annoyed me. Just being honest!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your honesty and are sorry to hear that this aspect of the website was frustrating. We understand that seeing a discount code field at checkout can create an expectation that promotional offers may be available, particularly after signing up for communications. We regularly review our promotions and offers, and your comments have been shared with the relevant team for consideration.
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Michael P
8/10
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The electric blind makes a scraping noise when operating and has a slight ripple in the fabric.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your electric blind is making a scraping noise during operation and that you've noticed a slight ripple in the fabric. If you have not already done so, we would encourage you to contact our Customer Service team, who will be happy to review the issue.
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John S
8/10
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Very impressed with the Rolls Royce service, however slightly dissatisfied that both blinds are not performing the same way. Probably stay with you; perfection is hard to achieve. I do enjoy your aftercare.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you've been impressed with the service and aftercare you've received. It's also great to know that you're pleased enough with the overall experience to continue choosing us. That said, we're sorry to learn that your two blinds are not performing consistently. We understand that when purchasing the same product, you would expect both blinds to operate in exactly the same way. If you've not already done so, please don't hesitate to contact our customer service team, who will be happy to look into this for you.
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Roger K
10/10
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I think the price of the small plastic tabs required for fixing is very high - £8.40 for a 2p bit of plastic. Can you not put a range of them in the box and charge an extra £2.00 for the blind? Also, the fittings instructions using drawings only are not too clear. Thanks. Happy with product though.
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Andrew P
9/10
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Whist it was easy to install and use it was only easy once you worked out how to install it. The instructions and pictures were very confusing and it took some time to work it all out. Once you worked it out then it was easy.
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Hazel A
7/10
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Email response time!! Took a week to reply to one email, which didn’t answer my question, more had to ask more questions to be able to to answer. Ended up ringing customer service and waiting in queue for 20mins. But because my query involved going up to my skylights in the roof - would have been more practical to have not been in a call
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nicola a
0/10
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Still waiting for samples which has delayed ordering window - hopeless
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with me yesterday and for confirming that you have now received your samples. I am sorry that they were delayed. We would normally expect samples to be delivered within 2-3 working days. As samples are sent via Royal Mail as a standard letter, it appears there may have been a delay within their postal network. I apologise for any inconvenience this may have caused and appreciate your patience. I hope the samples are helpful, and if there is anything further we can assist you with, please do not hesitate to get in touch.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us yesterday. We apologise once again for not being able to reach us on our phone line at the time of your call. We have taken your feedback on board regarding the phoneline closure message, to ensure that this is made clearer going forward. We are glad that with the assistance of your daughter, you have been able to successfully pair your new VELUX Touch handset with your chosen VELUX products.