|
Keith S
5/10
|
Blinds arrived OK and look good but the mounting brackets had not arrived so I bought equivalent ones from amazon prime that arrived next day. I will attempt to return yours for a refund. The packaging was ridiculously large for 2 small brackets.each in a box full of air. Easy to use an envelope.
|
Tracey B
10/10
|
Very helpful and professional. Told us what we needed to do in order to get the correct blinds. Blinds arrived earlier than expected, which was great. Looking forward to putting them up. They look excellent quality and were packaged very well. B
|
Steve m
7/10
|
We ordered the anti heat blinds. Top marks to the design team for fitting the blind in such a small space. However, the instructions were woefully inadequate.i only managed to fit them after finding someone on you tube who had the same issues.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the design of the anti-heat blinds. However, we're sorry to learn that you found the installation instructions difficult to follow and had to seek additional guidance to complete the fitting. Clear and effective instructions are extremely important, and your comments have been shared with the relevant team for review. We appreciate you taking the time to share your experience and are pleased that you were ultimately able to successfully install your blinds.
|
Peter S
8/10
|
I found the pictogram fitting instruction confusing when it came to fitting the side rails as the motor pinions were locked but the rail rack had to be pushed against the fixed motor pinions. In the end I followed the advise of a YouTuber who experienced the same problem.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the pictogram fitting instructions unclear, particularly when installing the side rails. Your comments regarding the motor pinions and rail fitting have been noted and will be shared with the relevant team. We're pleased to hear that you were ultimately able to complete the installation, and we appreciate you taking the time to bring this to our attention.
|
Elaine R
1/10
|
Evri didnt try to deliver twice and then returned item to velux. We have security cameras so know that evri dekiver van or person ever arrived. We have a separate as yet unanswered complaint in with velux right now.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear about your delivery experience. Having reviewed your case, we can confirm that you have been in touch with our Customer Service team and, following the delivery issue, a replacement order was arranged on 11/07/2026. The replacement is currently scheduled for delivery on 16/07/2026.
|
Emma W
9/10
|
Our Velux windows are quite high so I order to stick to help open and close them. Delivery and packaging were very good but the item itself seemed a little expensive for what it is. We held off ordering the extension pole as that would have made the device even more expensive and luckily the first part was enough to reach.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're pleased to hear that your blinds arrived safely and that you're happy with how they look. However, we're sorry that the mounting brackets did not arrive with your order, causing you to source alternatives elsewhere to complete the installation. We also appreciate your comments regarding the packaging and understand your concerns about the amount of packaging used for smaller items. Your feedback has been shared with the relevant teams as we continually review both our fulfilment and packaging processes.