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Karen W
9/10
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The fitting instructions were inadequate. Pictures only with no text. I had to watch a you tube video for clarification. Once I had done the fitting was straightforward
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Meg D
7/10
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I cannot believe I had to pay for delivery on an order that cost over £400. Most places do free delivery if you go over £50! And then it took ages to get here as it seemed to be coming from overseas. The product is good and I'm happy with it but the cost is already extortionate.
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Mark C
9/10
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Easy to buy the correct blind to suit my window. Very well designed. Good quality fittings. Very easy to install and great instructions.
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Fiona M
8/10
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While happy in the main with the blind, it does have one very tiny hole in the fabric at the lower edge through which light can be seen when drawn. This does not affect the function obviously but is just a bit irritating!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the blind overall. However, we’re sorry to learn that it arrived with a small hole in the fabric, even though it does not affect the functionality of the product. We understand how even a minor imperfection can be frustrating. If you would like us to look into this further, please contact our Customer Service team.
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Claire O
10/10
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I’m really pleased with the blinds, they look good and were fairly easy to fit on my own. A screw driver would have been useful as I didn’t have the correct size so had to borrow one
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Laurence G
10/10
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The gentlemen I spoke to was very helpful and very knowledgeable he directed me to the correct item that I required and explained exactly why so I was very happy dealing with this person instead of a robot which is what most companies use these days so please don't change what works.
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Richard C
3/10
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The external shade blinds I bought and have fitted are excellent 5/5. But I mistakenly ordered a pair of internal fittings that are incompatible with the blinds ordered. So its a simple return of low value unopened product. I shouldnt have to fill a form and wait 72 hours for your contact me. Its now well past 72 hours and still heard nothing.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you're pleased with the product itself. We're sorry to learn that the returns process did not meet your expectations. Having reviewed your case, we can confirm that, following a discussion with our Customer Service team, credit note was generated on 20 July 2026 to resolve the matter. We appreciate your feedback regarding the returns process , as it helps us identify opportunities to improve our service.
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Jas P
10/10
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Fabulous product. Delivered within the time frame given. Looks great. Expected installation to be difficult but was impressed how easy it was to install. I even got my teenage daughter to install one herself. No need for tools as a mini screwdriver was also provided. Really happy with this purchase.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re pleased to hear that you are happy with the product itself. However, we’re sorry that you were disappointed with the delivery charge and the time taken for your order to arrive. Our products are manufactured and dispatched from different locations across Europe to help ensure product availability, but we understand that this may not always align with customers’ delivery expectations. We appreciate your comments regarding both the delivery costs and delivery times.