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Rob T
10/10
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Blind came with everything I needed to install it and clear instructions with the added benefit of an online tutorial
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Malcolm G
6/10
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I bought manual external heat blinds for GDL SK19. The website makes them very difficult to find.
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Wendy H
10/10
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Very good communication. I was kept informed of the slight delay in delivery which was due to high demand for the product. Installation was straightforward with clear instructions. Very pleased with the quality and appearance of the product.
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Jean C
5/10
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Purchasing the unit is easy enough with swift delivery. Not being able to talk to someone is a pain. I'll have to pair my new controller with the blind and window but I haven't a clue what the diagrams mean. Normally I'd be able talk it through with someone. In the past the customer service people have been really helpful. I hope them not being available is only temporary.
Comment by veluxblindsdirect.co.uk:
Thank you for taking the time to speak with us yesterday. We apologise once again for not being able to reach us on our phone line at the time of your call. We have taken your feedback on board regarding the phoneline closure message, to ensure that this is made clearer going forward. We are glad that with the assistance of your daughter, you have been able to successfully pair your new VELUX Touch handset with your chosen VELUX products.
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Nicola F
4/10
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You have a discount field yet no discount offered with newsletter sign up etc, which really annoyed me. Just being honest!
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We appreciate your honesty and are sorry to hear that this aspect of the website was frustrating. We understand that seeing a discount code field at checkout can create an expectation that promotional offers may be available, particularly after signing up for communications. We regularly review our promotions and offers, and your comments have been shared with the relevant team for consideration.
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Michael P
8/10
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The electric blind makes a scraping noise when operating and has a slight ripple in the fabric.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that your electric blind is making a scraping noise during operation and that you've noticed a slight ripple in the fabric. If you have not already done so, we would encourage you to contact our Customer Service team, who will be happy to review the issue.
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John S
8/10
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Very impressed with the Rolls Royce service, however slightly dissatisfied that both blinds are not performing the same way. Probably stay with you; perfection is hard to achieve. I do enjoy your aftercare.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're delighted to hear that you've been impressed with the service and aftercare you've received. It's also great to know that you're pleased enough with the overall experience to continue choosing us. That said, we're sorry to learn that your two blinds are not performing consistently. We understand that when purchasing the same product, you would expect both blinds to operate in exactly the same way. If you've not already done so, please don't hesitate to contact our customer service team, who will be happy to look into this for you.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you found the external heat blinds difficult to locate on our website. Your comments have been shared with the relevant team, as we're always looking for ways to improve the website experience and make products easier to find.