Small fixings were missing from my order that are taking well over a week to be posted out to us which could just be sent first class letter .
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback! We are sorry to hear, that you didn't have a flawless experience. Please rest assured that we take such concerns seriously and are working to improve and provide a solution as soon as possible.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback! We are sorry to hear, that you didn't have a flawless experience. Please rest assured that we take such concerns seriously and are working to improve and provide a solution as soon as possible.