veluxblindsdirect.co.uk Reviews

I realised I wouldn’t be able to fit the new blinds so was able to get a contractor to do the job successfully.

The replacement product was an updated version of my original blind, so fitting was not straightforward - I had to refer to online instructions from YouTube, as there was no indication of what steps were required for the updated product. However, the new version is much better and less likely to need replacing in the future compared to the original blind.

The solar blind works great. I retrofitted it into an existing velux rooflight without any issues. I initially was a little worried that it wasn't blocking out enough light, but in fact it has significantly reduced the heat from the sun which is exactly what I wanted

Parcelforce could not initially deliver due to incorrect address

I was told I was receiving 20 boxes, not 1, asked to be contacted by complaints team. Was promised I'd hear back, never did. Turns out the 20 boxes will not be arriving as I was sent the wrong link and ordered them to the UK. Asked for delivery to be redirected or cancelled, told today it probably will be. New order coming via Irish site. Really annoyed with having to contact Velux so many times, but getting no response.

Good quality & straightforward to install with the clear instructions. I was concerned that window sizes may have changed in the years since my skylight was installed. However it was a perfect fit.

You sent me an order which was incomplete. When I tried to call and talk to someone I gave up waiting on the phone. I used the online service and got a ticket number and a promise that someone would get back to me in 72 hours. You didn’t. Instead you sent the parts I was trying to tell you I no longer needed and wanted a refund on. Absolutely rubbish service. It’s ticket 13663497 if you want to look it up. Total waste of space.