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sarah b
5/10
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website said items would be delivered by wednesday - so hitch was key driver to us ordering via website when we did. turns out they’ll actually arrive around a week later than this
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that the delivery service didn't meet your expectations. Your feedback is important to us, and we're continually working to improve our service.
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Jayne H
0/10
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No time window provided for delivery to enable me to be home. Package left through a side gate (we are on a main route for a senior school) package can be viewed from pathway. Gate left open, no note through door to say package delivered. Minimal packaging which had been damaged in transit. Part of order missing with no notification as to why. We went with Velux presuming we would get a quality service but for the £544 we spent it had been abysmal.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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Chris S
0/10
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Goods have not arrived.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the delivery did not meet your expectations. Please rest assured that we take such concerns seriously and are working to improve. If there is anything we can do to assist you further, don’t hesitate to contact us.
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Alex K
10/10
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Nice and slick online shopping, great quality products and speedy delivery… spot on
Comment by veluxblindsdirect.co.uk:
We apologize that your delivery experience was not as smooth as expected. Your feedback helps us improve, and we would be happy to investigate the matter further if needed.