Delivery ridiculous so far. 4 small items delivered a week in advance of main order and of no use until main order arrives. These 4 items each packaged separately so 4 deliveries. Waste of time, resources, money. Deliver whole order together!
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
