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David S
9/10
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Very impressed with the quality of the blackout blind and the ease of installation. Minor problem is the difficulty in ensuring perfect alignment of the angled edges. Need another ‘click’ if possible.
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Carol R
0/10
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The website describes the venetian blinds for roof windows as being "easy to install;" "just click in." THEY ARE NOT EASY TO INSTALL. And the instructions provided are useless because they do not show clearly the correct orientation of the blinds to the window. You would do better to encourage customers to buy from a certified installer rather than try to do it themselves.
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John P
10/10
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I found the staff very helpful and knowledgeable. Their advice for my minor problems were dealt with promptly.
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Adrian H
8/10
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Well packaged, quality product
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're happy to hear that the product met your expectations in both quality and packaging.
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James W
5/10
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Nor received the items yet.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that you did not receive the product at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.
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Barbara R
5/10
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I have not received my Velux blind yet so the survey is premature. I have requested that the delivery date be changed but have heard nothing back so have no idea when it is to be delivered.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We apologize for the delay while we awaited updates from the delivery partner. We're happy to hear that your items have now arrived safely. Your feedback is important to us, and we're continually working to improve our service.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your experience. We're sorry to hear that the installation instructions did not meet your expectations. Your feedback is important to us, and we're continually working to improve our service.