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Michael C
10/10
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Great service, only let down by courier who delivered it to a neighbour. Very impressive installation process very well thought out. Only downside is there is some very slight wrinkling on one side of the blind - maybe due to the way I installed it so don't be put off by that.
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MARK N
10/10
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I ordered a blackout blind, initially in the wrong colour (my mistake, though I found the colour charts on the website hard to match). So I had to order a 2nd and return the 1st. Both deliveries were great, and installation was easy. I do appreciate that a full refund was given for the returned blind (thank you) but the return process took a long time (4 weeks?) and seemed only to move forwards when I asked (which I did 2 or 3 times). But thank you - great quality, much appreciated.
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Helen S
10/10
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I was quite nervous about having a go with the maintenance kit, removing an old blind, installing a new one and then installing an external awning blind on a Velux window which is about 17 years old, but I looked at the instructions and watched a few videos on YouTube, then had a go and it was straightforward and smooth. I really like that you include the little screwdriver and drill bit. I don't spend much time looking at my Velux but it's performing well and still looks good, and it's really helpful that your products are still fitting a 17 year old window. I was pleasantly surprised and impressed, because usually in life I encounter problems when I try to do basic DIY. I was easily able to manage the task without my partner's help.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're sorry to hear that the product and the instructions did not meet your expectations. If there's anything we can do to help, please reach out to our support team.