I have not received my Velux blind yet so the survey is premature.
I have requested that the delivery date be changed but have heard nothing back so have no idea when it is to be delivered.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We apologize for the delay while we awaited updates from the delivery partner. We're happy to hear that your items have now arrived safely. Your feedback is important to us, and we're continually working to improve our service.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We apologize for the delay while we awaited updates from the delivery partner. We're happy to hear that your items have now arrived safely. Your feedback is important to us, and we're continually working to improve our service.