Very confusing ordering process - I ended up ordering the wrong package of one internal and one external blind. I was refused the opportunity to return the unused external blind despite that it was still packaged and could have been resold. The internal one had been fixed before I realised my mistake so I could not return the whole package. Now, I have paid too much and have a useless blind.
Comment by veluxblindsdirect.co.uk:
Our customer service reached out to the customer and proposed a solution. We are sorry, that the ordering process was not clear. The feedback is highly appreciated, as we are continuously trying to improve our services.