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William T
10/10
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Only one comment. The Velus Window Service Kit includes a piece of sandpaper, for which there are no instructions for its use.
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Daniel A
3/10
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We ordered samples that have never been delivered and we ordered heat shades which have also not been delivered yet - although not expected until later this week - but we’ve had no communication or update and we may need to change the delivery, but there is no obvious or easy way to request this
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Mike R
10/10
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Installation instructions could be better, had problems fitting the side rails, neither the written instructions, or a couple of web videos that I looked at were clear.
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Lorraine P
1/10
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Ralph H
10/10
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On receipt the fitting at the top of the pole was incorrect. Customer Service (Carolyn) was extremely helpful and knowledgeable, suspecting a production error and arranging for a correct replacement item to be despatched immediately. I am pleased to say that this arrived promptly and does the job exactly as expected. Thank you
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David T
10/10
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I ordered the Rod adaptors at the same time and they were never delivered so far it’s been 9 days and two very small handles which would go in the post have not arrived
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RICHARD H
0/10
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I ordered my blind nearly 1 month ago & I still haven’t received it !!!!!
Comment by veluxblindsdirect.co.uk:
We sincerely apologise for the delay with your order. We were advised that the goods had unfortunately been damaged in transit, so a replacement was organised. We can confirm that the replacement has now been dispatched and is expected to be delivered by 20th August at the latest. We’re sorry for the inconvenience and frustration this delay has caused, and we appreciate your patience and understanding.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that you did not receive installation instructions with your order and that you felt unsupported when seeking assistance. To help you get your product installed as quickly as possible, a PDF installation guide and a video tutorial have been sent to your email.