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Edward B
7/10
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We received both the delivery order and the customer satisfaction survey before we received the blinds themselves. This was disconcerting both times as we assumed the delivery was lost/ stolen.
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Ian P
2/10
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Been waiting nearly 3 weeks for delivery & still not received yet !!!
Comment by veluxblindsdirect.co.uk:
We're sorry to hear there was an issue with the delivery. After investigating with our carriers, it appears the item was lost in transit. We're pleased to have resolved this and arranged a replacement order with a new delivery date.
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Philip R
9/10
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Installation of the unit was clear and easy with plenty of guidance in the paperwork and on line, however the pairing of the remote control was very unclear with nowhere explaining that you need to use a paper clip or small wire to press the pairing function on the remote unit. It took me a while to work out.
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Stuart W
6/10
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I would align your feedback to delivery performance as the product I’ve ordered is yet to be delivered. Asking for feedback prior to delivery is always going to elicit a more negative response.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that you did not receive the product at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.
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Rebecca D
0/10
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Hard to pass any comment as I have not received my order
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that you did not receive the product at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.
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Paul C
6/10
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The bridge doesn’t work with the latest wi fi technology like 5ghz.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We are sorry to hear that the product did not live up to your expectations. The bridge is compatible with WiFi between 2400 – 2483.5 MHz. The parameters can be found in the product description as well. If there is anything we can do to help, please reach out to our support team.
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Biddy C
8/10
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I ordered 2 small adapters, which arrived in separate, big, padded envelopes . What a waste of so many resources.
Comment by veluxblindsdirect.co.uk:
Thank you for your review. Your feedback is important to us, and we're continually working to improve our service.
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Emily B
5/10
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Not sure why I’ve been sent this survey before I’ve received the product….
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that you did not receive the product at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We're very sorry to hear that you did not receive the blinds at the time of the survey. Your feedback is important to us, and we're continually working to improve our service.