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Neill W
10/10
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I called Customer Service with some Product questions, answered quickly and were very competent, so that was a great help
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Lynda B
10/10
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We bought 2 blinds, one of which was faulty. The issue was dealt with and resolved very quickly . I cannot praise the customer service highly enough .
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Althe C
10/10
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Customer care are so professional, replied to my requests, assisted promptly. I have never experience such speed in replying to my email and assistance to my needs. Overall I am very happy Well done Customer Care Team. Videos are all so informative and simple to understand.
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Toby P
0/10
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No mounting clips provided for 4 x Blinds and expecting the same for the next two that were ordered
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We were sorry to hear of that your expectation were not met for the VELUX products that you purchased. Regrettably, I was unable to reach you when I attempted to call you today to discuss your concerns in more detail. As a result, I have followed up by sending you an email with further information and contact details. I would greatly appreciate it if you could review the email at your earliest convenience and contact us using the details provided, so we can address your concerns and work towards a satisfactory resolution. We sincerely apologise for any inconvenience this may have caused.
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Frances M
10/10
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It's an old window so was a bit worried the blind wouldn't fit, but it fits really well and was easy to install.
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Joe M
8/10
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Pricing model is not transparent. I was so happy with the heat screen that I wanted to buy another one. However the price had doubled which put me right off the purchase.
Comment by veluxblindsdirect.co.uk:
Thank you for sharing your feedback. We’re sorry to hear that the pricing didn’t feel clear or consistent when you came back to purchase another heat screen. We understand how discouraging it can be to see a significant change in price. We appreciate you bringing this to our attention.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We’re really glad to hear that you’re happy with the quality and found the product relatively easy to install.