veluxblindsdirect.co.uk Reviews

Consumer Goods

(16888 public reviews)
Rating of  8.3  from 0 - 10
veluxblindsdirect.co.uk
10/10

Excellent service

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8/10

The instructions for fitting the blind were rather sparse and could also have included instructions for removing the old blind

Comment by veluxblindsdirect.co.uk:

Thank you for sharing your experience. We're disappointed to hear that the installation instructions did not live up to your expectations. We appreciate your feedback, as we strive to continuously improve in all areas to provide a positive customer experience. If there's anything we can do to help, please reach out to our support team.

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6/10

When ordering samples of blinds, the ‘add to basket’ button disappeared and it was very difficult to put items in the cart.

Comment by veluxblindsdirect.co.uk:

Thank you for your feedback. We're sorry to hear that the ordering process was not a flawless experience. We are working hard to provide customers with a seamless user experience and aim to continuously improve our services.

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10/10

Excellent, effective and quick resolution of a simple minor fault. Straightforward and clear process, with great phone support. An example for many other businesses to follow.

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9/10

I fitted my replacement blind to a velux window fitted in 1993. By trial and error I found the blind fitted by pushing hard on to the existing mounts, not up as shown on the video. Otherwise it was fairly straightforward and the quality of the unit looks good - time will tell!

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10/10

The product itself is excellent, very easy to install and a very clever design

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9/10

The install process was so easy. Very clever design.

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5/10

The service, delivery and product were as expected and timely. I just don\'t really \"recommend\" any businesses unless asked for specific advice.

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10/10

The procedure for arranging delivery was unclear. I was provided with a French form to complete in order to get the delivery driver to leave package in the porch. I was led to believe I had to be at home for delivery (which was a day earlier than published). Other than that, a phone call to the customer service office sorted things out. The quality of the product is very good.

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2/10

I still haven’t received my order placed on the 4th April, today is the 29th. No where on your website can I find info that the blinds are coming from France, presumably on a pack horse

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About veluxblindsdirect.co.uk

VELUX Company Ltd is a sales and marketing organisation covering the whole of the United Kingdom and Ireland.
We are part of the international VELUX Group with sales and manufacturing operations in more than 35 countries and 10.000 employees worldwide. Our local company was originally incorporated in the UK in 1954.

For more than 70 years, the VELUX Group has created better living environments for people around the world. Using daylight and fresh air. A passion for daylight, fresh air and better living environments. That's what started our company more than 70 years ago. And it's still what drives us forward.

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Contact veluxblindsdirect.co.uk

If you have any questions related to the reviews on this page, or to veluxblindsdirect.co.uk in general, please get in touch.

Email: sales@velux.co.uk Phone: 01592 778225

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