The difficulty for me was matching the Velux colours with those I needed for the other windows.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand that matching Velux colours with other window finishes can be challenging, and we appreciate you highlighting this. Your input is valuable and helps us continue improving our product offerings.
Net Promoter Score is a loyalty metric used as a KPI for customer experience, measured on a scale of -100 to +100.
To calculate the NPS, we first ask customers to answer the question "How likely is it that you would recommend this company to a friend or colleague?" on a scale of 0 - 10.
Customers who answer 0 - 6 are Detractors, 7 - 8 are Passives and 9 - 10 are Promoters. The NPS is the sum of % of Promoters - % Detractors.
Comment by veluxblindsdirect.co.uk:
Thank you for your feedback. We understand that matching Velux colours with other window finishes can be challenging, and we appreciate you highlighting this. Your input is valuable and helps us continue improving our product offerings.